The manager at this branch does not return calls. I put in several voice mails with no response…read more But they are not nearly as bed as the Chicopee branch

Excellent service with polite people!…read more Support your local banks!

I had my account hacked six times this year. They always were very helpful to put things right for…read moreme with a smile. Full marks for customer service.

Deposited 2 IRS refund checks on December 10th and it said ready next day. Next day came and I…read morecouldn't log in to my account. When I went to the bank they said my account was frozen because of the 2 checks I deposited. Now they are saying that IRS will not clear checks for another 2 months. That will be 3 months to clear a government issued check!! I needed the money to pay car payment and insurance but to no avail.. Please if anyone is reading this DO NOT deposit your IRS refund checks in this bank if you need the money right away!! It's frustrating because it's your money and they act like it's theirs. I wouldn't be surprised if I had to hire a lawyer to solve this problem.. This bank smells like a ponzi scheme!!!

Love ESB have been with them since I was a young girl before I even had children they I wonderful…read morewould never use a different bank

From the owner: bankESB is a community bank servicing Holyoke residents and businesses since 1889. At bankESB, our…read morestaff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Holyoke branch today!

Been a member for over 40 years and the past couple years the service is extremely poor and…read moredefinitely not polite. The employee's definitely need more training and have to learn to be more courteous. Poor service and quality. Used to be a wonderful place, not anymore.

I have a pension plan that is direct deposited into my account with UMASSFive It is always…read moresent to be deposited on the 1st of each month. Previous credit union was Navy Federal and deposits were always posted by 3 am on the 1st of the month. UMASSFIVE cannot do this. Worst still...they cannot do this on weekends or holidays ! I must wait till someone uploads the systems pending deposit and with Nee Years day falling on Sunday, I had resigned myself to waiting till Monday but my acct show it is pending till Tuesday the 3rd. Very antiquated business!! Also, they offer the cards in dark purple and black ink for the account number. Lol! Can't even read the card number and yes...there are times when it is needed. Since the numbers aren't raised...I don't but I can't even "feel" the numbers. Lucky it's a plastic card and not paper. The staff service is good but wait times can easily back up with only 2 tellers. This is a very small establishment for banking. They really need to automate their direct deposits system for their retired communities especially since they are so keen to sell me their other service.

I elected to open a CD at a branch in Amherst and locked it in twice which was equal to almost 2…read moreyears. Not only did I receive horrible service when renewing, I got horrible customer service upon closing.... They charged me for taking back my own money because I wanted a check. I was told they charge $5.00 for bank checks so I asked for it to be waved and was told no so then I asked for a regular check and they wouldn't do that either. In 6 decades, living in 5 different states, I've never been charged a fee to get my own money back... Stay away... If they can not afford to wave $5.00 they must be financial hurting.

I was a first time home buyer. I chose this bank over other locals, or larger banks because the…read morevice president who handles the home loans talk to me extensively about Northampton Cooperative being all about personalized service and that I would be hand held through this crazy home buying process. Needless to say, this was not the case. After the initial meeting, I filled out the appropriate paperwork and called the VP to ask her what was next. She said nothing else was needed until I closed. Turns out, this would have been a great time to re-visit the issue of locking in a low interest rate. When I later asked her about this (at almost .5% increase in interest rate), she said that there was no way to keep details in all the open applications straight! I reminded her of our initial conversation about personalized service and hand hold and she just repeating that it was my responsibility and she could not remember all the details on all the applications. I spoke with her supervisor who was utterly unhelpful. She had very little empathy and just kept repeating that all aspects of the application were my responsibility not the VP. Even when I mentioned the personal service etc., she said that she felt the VP had provided me with personalized service! ? At the close of the loan, I was surprised to find that the bank put a hold on the loan until I had home owner insurance in place at least 7 days before closing (never mentioned to me) and then they put another hold on because I needed to pay a full year of insurance in advance. No word to me about either of these things. No word to my real estate attorney, just refusal to move forward. I would never use them again. Although Bank of American may be more corporate, at least I would have been assured of their having a check list to make sure that things moved forward in a timely manner.

I was named as beneficiary to my late sister's accounts at Florence Bank and wanted to claim my…read moreinheritance As I live in Arizona, I had to work with the bank entirely by phone. Everyone at Florence Bank did their best to help me, and we were able to get my business completed in a few days. I would like to thank in particular Emily Beauregard and Carla Crivelli for their patient efforts on my behalf. Each of them was extremely courteous and helpful.

There is a customer service specialist at this bank, Shanya (spelling?), who is AMAZING. Anything…read moreI've called for assistance with she has handled efficiently and effectively. I don't have a lot of experience with others at the branch, but Shayna is fantastic.

" Friendly & Efficient " I came to use the atm . Then I…read moreneeded to change a $100. The staff is friendly. They have enough staff on board to be efficient. So I appreciated that because I was able to get out quickly. Efficiently is the best . Lots of parking on their lot so no worries.

Extremely ugly building and ATM. Architecture looks as though it was though it was inspired by…read morePizza Hut and Southern Comfort. ATM keypad feels like a Speak and Spell covered in dry coffee. Parking lot is spacious but feels dangerous. Staff is nice, though.