This has been my bank for many years now. They've just merged with another bank in CT so they're a…read morebit bigger than they used to be. They've recently updated their tech too- new atms, mobile check deposits, a new interface on their website. Their fees are fair and the customer service is excellent! The only reason I'm giving them 4 instead of 5 is because their hours aren't great.

Having had more than one account with United Bank for several years now, I had one complaint about…read morethree years ago regarding an ATM card. Now the bank has merged and has become Peoples United Bank. The website is crowded, not a pleasure to look at. Customer service leaves much to be desired. With the C-virus stress many are having, drive-up lines can be quite frustrating for customers and that I understand. What I fail to understand are some of the employees. If you can't do your job with-OUT becoming confused, rude and/or nasty, maybe banking isn't for you. There is NO excuse for poor customer service no matter what is going on. Employees are the faces of the bank and used to be what drew people back in to a bank. Customer service when calling the "Call Center" is hit or miss. You might get something with a brain, OR.... you might get some guy who sounds as though you just woke him up and is nursing a hangover and can not pay attention to anything you're saying!! That happened to me today. First waited for 50 minutes for a call-back and when that happened, I was unlucky enough to get what appeared to be a stoned idiot on the other end of the line!! I explained four times what I needed some clarification on and after I got through telling him the fourth time.....he actually asked me what it was I needed him to check on!!! I then said, "what is wrong with you, I just told you four times!" and with that, he hung up on me. Poorly trained and someone who might be better suited for McDonalds, Wendy's or Burger King! I called back, I am on hold, so far for 54 minutes. To say that "PEOPLES UNITED BANK" is a screw up, has changed just about everything from when it was United Bank, and their Call Center is manned by idiots..............is an understatement. There ARE other banks in the area and are always ready to welcome new business. Do your homework before opening an account at PEOPLES UNITED BANK!!

This is a great bank and location. I had an account with them years ago, but end up at a credit…read moreunion. Rick Prettyman is an awesome assistant store manager. He took care of my husband quickly and fast. My husband love the bank, so I am glad that he chose to bank here. I didn't open up an account here, but my husband did and he's satisfied. They have 24/7 fraud protection alerts, assist you with investing and a great checking and savings accounts. This location is inside the mall and it's pet friendly. They have treats for your 4-legged friend. :-)

This bank consistently goes above & "BEYOND" our needs & expectations!!! So many extraordinary…read morerepresentatives for this company that go far beyond what I asked for! I have repeatedly asked for extraordinary information in past month for "major changes" my husband & I expect to do in future!" Not once did I get a "wait" or come in a wk or so, we will mail it to you or etc. James, Alex( I think? Ha!) Israel, Margaret( been there forever & anticipates my needs) & so many others went far above what I asked for..."IMMEDIATELY!" I absolutely love, love, L-O-V-E this extraordinary bank $ their perennial "CAN DO ANYTHING YOU ASK FOR ATTITUDE!" I have been with this bank "forever & ever!" They were extraordinary then & they are extraordinary "NOW!" Looking for a bank that will refreshingly take care of "ALL" your needs, absolutely "KNOW & RECOGNIZE YOU", plus "VALUE" you as a customer...... "TD BANK NORTH, RIVERDALE ROAD, WEST SPRINGFIELD, MASSACHUSETTS IS ABSOLUTELY IT, I ASSURE YOU!"

Word to Monson Savings! I used them as my bank for many, many years (until I moved to Boston, and I…read morestill hold a "rainy-day" account with them), and they're excellent. The staff is friendly and helpful, and thanks to being a small town, tends to know you if you come in enough. The only complaint I have is that while they offer online banking, the system is overly-complicated just to set up. But they're a good bank, and part of the SUM network, so more power to them.

Great local bank. All my personal and business accounts are with them. Easy to deal with,…read morehelpful, and all the employees are very friendly. They make you feel like you are their only customer.

HCU is the BEST banking center in the Pioneer Valley and was the key to my recent home purchase…read more The mortgage team, including B. Risler and J Dedeurwaerder, provided prompt, knowledgeable service and went above and beyond to assist me. When the deadline hit to submit offers on a house, it was ONLY the HCU Team that answered the phone on a Sunday night! No other competitors' lender responded so because of HCU's commitment, I got the house! They made every step of the process clear and well-communicated so I felt the best prepared to make highly-competitive offers. In this housing market you need a partner like HCU backing you up.

A cold uninviting place. Opened a few accounts there and had to close them shortly thereafter…read more Can't even walk in lobby without permission and being advised of their rules and procedures. Once inside and waiting in designated area witnessed elderly lady struggling with a walking cane approach teller window only to be turned away because she forgot her mask in car. Instead of assisting her they made her return with her mask on. Completely unacceptable. Approached a financier regarding future business with many financial documents as collateral as requested. Instead of welcoming my business was given several ultimatums and directives and instructed to make another appointment for further assistance. I don't play by bank rules and expect to be treated with respect, not a possession. Instead of insulting myself in their presence took my accounts and business to People's bank where I was welcomed with open arms and quick customer service. Instead of rules, restrictions and regulations they should concentrate more on customer service and a creating a pleasant atmosphere.

Friendly staff. Would consider opening an account here based solely on the fact that the third…read moreparty card processing cost no fees ! I would go out of my way to visit this bank for that alone. Thanks for saving us hundreds on atm fees!

Customers beware! NBSB is reordering transactions and charging overdraft fees. Read the policies…read moreregarding what types of debits are grouped into sub-batches and the sequence of the sub-batches. The order in which sub-batches are processed can affect which items - and how many - incur overdraft or non-sufficient fund fees when an account with a positive balance does not have sufficient funds to pay all of the debits in all of the batches. Bottom line: Take your money somewhere else!

Its important to update... when I opened my account I mentioned that I am only in Springfield a few…read moretimes a month for business. This wouldve been the perfect opportunity for the manager to tell me about shared branch ATM services such as cash deposits via Fiserv's Accel network. This means that another bank's ATM's can receive my deposit and its credited to my New Valley account as long as I'm using an ATM that's within the Accel network. There was zero mention of this extremely useful function at the time of account opening. I am disappointed as its an ability that actually serves me very well. I figured it out on my own by researching this network that I had previously never heard of. They still get 5 stars but I hope new customers are presented with this info.

This bank has a small-town, local feel. The tellers greet you by name when you come in, ask how…read moreyou've been, etc. It's a clean, spacious, very pleasant environment, never a long line, and convenient to get to. Despite the downtown location, I never have trouble parking - though be careful of the sidewalk bump when you turn into their driveway.

BEWARE!!!! I never give bad reviews. I just tend to not revisit any establishment however this is a…read morecautionary review. I cashed a check there and counted the number of bank notes I received before driving away from the outdoor teller believing all was in order. When I went to deposit the cash into my bank, one of the nine $100 bills was returned from the ATM. I tried a second time only to have the same result. I looked at the bill and determined it must have been counterfeit. I returned to Peoples United on King St in Northampton and the manager told me it was not their problem since I drove away. I never would have thought I would have had to verify each AND every bank note received from a banking institution wasn't isn't counterfeit. I presumed banks would have built in measures to ensure this doesn't happen. I feel thoroughly robbed by this bank. They assumed absolutely no responsibility for their negligence. Be careful.