buying a house is known to be one of the most stressful events in life, but not with Kristen and…read moreher team! they made the process smooth and seamless. I am so happy to have great people looking out for us when making such a huge decision, reassuring us and explaining each step of the way. we are so happy with everything would recommend to family and friends in a heart beat! thank you so much!

Our experience with Mama K and her Team was amazing! From the very initial contact until our…read moreclosing, we never felt alone. Mama K and Amber were always there to answer questions and kept us up to date with where we were in the process, etc. Amazing customer service and communication. I couldn't imagine going through this experience with anyone else. I HIGHLY recommend Mama K and her Team to anyone in the market looking to purchase a new home. Thank you!

If you've never had a local, small-chain bank care you, choose local and choose Monson. Monson's…read morestaff recognized me, was friendly and conversational about my needs, and had accessible hours throughout the week. At other, larger banks, I've had to jump through hoops to get paperwork from a central or district office, and even then the paperwork creators will rarely consent to reviewing any custom language you might need. Thank you, Monson, for being a fixture Ware needs to help keep money in our community, instead of siphoned through mega corp satellites.

From the owner: Monson Savings Bank is a trusted community bank serving Western Massachusetts for more than 150…read moreyears. We offer a full range of personal and business banking services. Our offerings include checking and savings accounts for personal and business, mortgages and home loans, and business and commercial loans. Bank anytime, anywhere with our online and mobile banking. We are also proud to host financial education programs tailored to individuals, families, and local organizations. We are committed to personalized customer service and contributing to the progress of our local communities. Member FDIC. Member DIF. Equal Housing Lender. NMLS # 613363.

I don't know why this bank gets negative reviews. Honestly, I have had great service. My daughter…read morehas Autism and they were helpful with setting up a joint account for her and myself. They answer all my questions kindly and respectfully. I find the staff considerate when I do have to deal with an issue and feel stressed out. The website is well done. It is easy to look at the accounts easily rather than having them buried under layers like Bank of America does on their site. Don't disregard this place so easily. I often use the Southbridge location. Maybe that affects things with different personnel. Trust me, they are worth doing business with. And it is comforting in this big world to go where Everyone knows your name and is always glad you came.

The "stars" name for this review summaries the services of this bank best - "Could've been better"…read more This basically summaries the outdated banking system that they offer, the limited services they offer on the online banking app they provide - but they are not shy into charging the new fees for the insufficient funds (days later - $32) for transactions they post (delayed). Not trustworthy at all in providing accurate and up to date services.

I get my card locked once a month because they falsely flag charges as suspicious. Their customer…read moreservice hours often make it so I can't even call them once I notice it's locked until the next day. I never even receive a text, call, or any notification telling me that this happens, despite giving them the correct number every single time I call to unlock my card. I tried to make an account on the app to see if I could unlock it there but I never even got a verification code so I could actually make it, despite giving the correct information. Their service is beyond terrible and I wouldn't recommend anyone use this bank.

Great bank if you're well off. If not, you're their prey, and they will engineer ways to charge…read moreextra fees whether or not it's your fault. Basically, they are getting fat off exorbitant fees levied on the poor, while catering nicely to the well-to-do. Deposits are routinely held in cyberspace for a day or more while they garner interest on your money, yet debits are instantaneous and are usually pushed through mere hours before they finally drop your deposit into your account, and then they levy a $30 fee. This just happened to me through no fault of my own (auto-pay on a bill was taken out 2 days earlier than authorized, at 11:30pm, and my automatic deposit funds held until 7am the next morning, 2days after the deposit was issued) and when I tried to get them to reverse the fee I received a sanctimonious and smug lecture on personal responsibility. Needless to say, they kept my $30. This bank is run and staffed by reptiles, with no decency and no effort to help struggling people during a pandemic. Rather, they "earn" their meat and potatoes by stealing from the poor. Classy. I have switched my automatic deposits to a better bank. You should, too.

Drew was great! He was with us the throughout the whole process.. as a first time homebuyer this…read moremeant alot!

From the owner: Full-Service Home-Buying Experience you Deserve! Guidance From the Start - Find a Mortgage Solution…read moreThat’s Right For You! National Strength, Local Service! Know Your Budget. Types: USDA, VA, FHA, Home Purchase, Refinance, First Time Buyer, Jumbo Loans. Online or by the Phone! Get Matched with Top Local Agent

What a great lady. I have been having trouble getting assistance with a real estate matter (nobody…read moreresponds or calls back anymore). Andrea answered and extended every courtesy. So rare in today's world, and it was refreshing.. Very pleased.

From the owner: Andrea Levine Kennedy is a seasoned real estate agent in Springfield, MA, with a deep understanding…read moreof the local market. She is passionate about helping her clients find their dream home or sell their property for the best possible price. Andrea is known for her integrity, attention to detail, and commitment to providing her clients with the highest level of service. Serving all of Massachusetts and Connecticut. . 4% Commission instead of 5% or 6% I own a Kirby vacuum and love to use it! Costs extra but it’s worth it!!

We could not be happier with our decision to utilize Northpoint for our mortgage needs. More…read morespecifically, Dan Sack from Northpoint assisted us with securing a mortgage. He went above and beyond and we will be forever grateful to Dan. He is a true professional, and we believe that a company's frontline people are a reflection of the company as a whole. With Northpoint, Dan Sack is a shining beacon for the company and our overall experience was amazing. Dan left no question unanswered. His attentiveness and responsiveness are second to none. Despite being a busy person, Dan left us feeling that we mattered and he kept us informed along the way. Overall, we recommend Northpoint Mortgage and Dan Sack to anyone and everyone who is buying a house - you will not be disappointed!

From the owner: Northpoint Mortgage is a New England-based company. We pride ourselves on being a local company…read morethat offers personal service throughout the entire process. Unlike many lenders and banks, our loan officers are seasoned in the business and offer extensive knowledge of the industry. One of the many aspects that sets us apart from national chains and Internet companies is that our loan officers live and work within the community.

Not only am I a fan of credit unions, I am a fan of financial counseling and empowerment. The good…read morenews is that I'm a member of UMassFive, which has team members throughout their whole organization interested in exactly that. From Jeremy Raddar who helped quickly finalize my secured personal loan during the back offices' lunch, to Craig Boivin VP of Marketing who is familiar with major Credit Union advocacy and research groups like The Filene* Institute [no relation], and to Christine Apraham who helped me set up the loan, appointment, and subsequent paperwork I needed to reduce my debt and disclaim my secured loan's collateral. All in all, the response listed for 1 star reviewers is NOT my experience with UMassFive. Let me disclaim something as well: the world's cybersecurity systems are under attack and I have personal experience with my own internet security alarms. However, UMassFive has had no service disruptions on par with the NotPetya attack on Ukraine's banking systems by Russia. Instead, the staff has responded to me within 24 hours, like Christine when I asked her about my statements being inaccessible from my account. The staff is resourceful, too, like when Jeremy couldn't use his digital signature capture pad and instead had me use the digital signature web application from my phone. These people are tenacious, and will do the research to do the best job they can because they all are personally invested in the success of UMassFive as members and as employees. Every one of them is excellent and has provided me service beyond just a money printing machine, they are interested in my success as a credit union member, not in profiting off me like a bank. This branch in particular was very welcoming, from its gender neutral bathrooms, to its open space allowing me to wait at a chair or table for help, and to its offices where I could be personally helped. I don't know if there's any bus access, but there's plenty of parking right near the UMass University campus and down the street from Amherst town center. If you really want to stop the international money crisis, the monopolies of 'money trusts,' and help your local community, join UMassFive or one of the many other local credit unions. You'll be putting your money where it matters. Thank you, I'm excited to remain a member (and invite applicable family members :)

I've been banking with UM5CFCU since I was in high school, about 25 years ago. I went in today with…read moremy parents on unrelated business, but we also had some US Treasury bonds to cash. Alicia was helping us with the unrelated business, so she agreed to help us with the bonds, too. It turned out most of the bonds lacked an identifying number that facilitated their redemption, but she spent a lot of time independently researching how to cash them and was ultimately successful. She was not only really friendly and professional, but went far above and beyond to help us with this. I've always had good experiences at this branch, and appreciate them.