Such a great local business to work with. Norcom made the loan process easy and painless. Everyone…read morethere was exceptionally nice and accommodating. I would highly recommend Norcom Mortgage. Jorge Brookfield MA

buying a house is known to be one of the most stressful events in life, but not with Kristen and…read moreher team! they made the process smooth and seamless. I am so happy to have great people looking out for us when making such a huge decision, reassuring us and explaining each step of the way. we are so happy with everything would recommend to family and friends in a heart beat! thank you so much!

If you've never had a local, small-chain bank care you, choose local and choose Monson. Monson's…read morestaff recognized me, was friendly and conversational about my needs, and had accessible hours throughout the week. At other, larger banks, I've had to jump through hoops to get paperwork from a central or district office, and even then the paperwork creators will rarely consent to reviewing any custom language you might need. Thank you, Monson, for being a fixture Ware needs to help keep money in our community, instead of siphoned through mega corp satellites.

From the owner: Monson Savings Bank is a trusted community bank serving Western Massachusetts for more than 150…read moreyears. We offer a full range of personal and business banking services. Our offerings include checking and savings accounts for personal and business, mortgages and home loans, and business and commercial loans. Bank anytime, anywhere with our online and mobile banking. We are also proud to host financial education programs tailored to individuals, families, and local organizations. We are committed to personalized customer service and contributing to the progress of our local communities. Member FDIC. Member DIF. Equal Housing Lender. NMLS # 613363.

I don't know why this bank gets negative reviews. Honestly, I have had great service. My daughter…read morehas Autism and they were helpful with setting up a joint account for her and myself. They answer all my questions kindly and respectfully. I find the staff considerate when I do have to deal with an issue and feel stressed out. The website is well done. It is easy to look at the accounts easily rather than having them buried under layers like Bank of America does on their site. Don't disregard this place so easily. I often use the Southbridge location. Maybe that affects things with different personnel. Trust me, they are worth doing business with. And it is comforting in this big world to go where Everyone knows your name and is always glad you came.

The "stars" name for this review summaries the services of this bank best - "Could've been better"…read more This basically summaries the outdated banking system that they offer, the limited services they offer on the online banking app they provide - but they are not shy into charging the new fees for the insufficient funds (days later - $32) for transactions they post (delayed). Not trustworthy at all in providing accurate and up to date services.

Just tried to make change at this bank im local buisness and they did make change but told me it…read morewas an exception thats a shame that my local bank just cant giver me a simple service

I get my card locked once a month because they falsely flag charges as suspicious. Their customer…read moreservice hours often make it so I can't even call them once I notice it's locked until the next day. I never even receive a text, call, or any notification telling me that this happens, despite giving them the correct number every single time I call to unlock my card. I tried to make an account on the app to see if I could unlock it there but I never even got a verification code so I could actually make it, despite giving the correct information. Their service is beyond terrible and I wouldn't recommend anyone use this bank.

Drew was great! He was with us the throughout the whole process.. as a first time homebuyer this…read moremeant alot!

From the owner: Full-Service Home-Buying Experience you Deserve! Guidance From the Start - Find a Mortgage Solution…read moreThat’s Right For You! National Strength, Local Service! Know Your Budget. Types: USDA, VA, FHA, Home Purchase, Refinance, First Time Buyer, Jumbo Loans. Online or by the Phone! Get Matched with Top Local Agent

What a great lady. I have been having trouble getting assistance with a real estate matter (nobody…read moreresponds or calls back anymore). Andrea answered and extended every courtesy. So rare in today's world, and it was refreshing.. Very pleased.

From the owner: Andrea Levine Kennedy is a seasoned real estate agent in Springfield, MA, with a deep understanding…read moreof the local market. She is passionate about helping her clients find their dream home or sell their property for the best possible price. Andrea is known for her integrity, attention to detail, and commitment to providing her clients with the highest level of service. Serving all of Massachusetts and Connecticut. . 4% Commission instead of 5% or 6% I own a Kirby vacuum and love to use it! Costs extra but it’s worth it!!

We could not be happier with our decision to utilize Northpoint for our mortgage needs. More…read morespecifically, Dan Sack from Northpoint assisted us with securing a mortgage. He went above and beyond and we will be forever grateful to Dan. He is a true professional, and we believe that a company's frontline people are a reflection of the company as a whole. With Northpoint, Dan Sack is a shining beacon for the company and our overall experience was amazing. Dan left no question unanswered. His attentiveness and responsiveness are second to none. Despite being a busy person, Dan left us feeling that we mattered and he kept us informed along the way. Overall, we recommend Northpoint Mortgage and Dan Sack to anyone and everyone who is buying a house - you will not be disappointed!

From the owner: Northpoint Mortgage is a New England-based company. We pride ourselves on being a local company…read morethat offers personal service throughout the entire process. Unlike many lenders and banks, our loan officers are seasoned in the business and offer extensive knowledge of the industry. One of the many aspects that sets us apart from national chains and Internet companies is that our loan officers live and work within the community.

Honestly great online banking but the new update is horrible you're unable to unlock you're card…read morejust very inconvenient

Very happy with, and I switched all my accounts to, UM5. I feel that the staff is actually helpful…read moreand tries to resolve your concerns rather than just running down a checklist. The accounts provide great value since there are no account maintenance fees and refunds for out of network ATM use and a wide range of availability through the shared branch network of credit unions. There's really not much need for the big impersonal banks.