I had a unique and tricky scenario. I had locked in a rate with a big bank but had a very…read moreunpleasant experience throughout the process. This wasn't my first time securing a loan so I had a level of expecation wiith how everything was going to go. However, I did not anticipate the circumstance I found myself in. After searching online and reading reviews, I decided to call Rob to explore if I had any options available. Though I already had a locked rate with another lender, he was very understanding and walked me through various scenarios of what I could do. Rob also went digging to find alternative lending options to improve upon my current rate and closing costs...which he amazingly did improving my rate by .25 points. He recommended that I go back to my current lender and see if they'd be willing to match. I had already expressed my interest on finding an alternative lending option but he knew how far along I was with the underwriting process and was looking out for my best interest (though I had pretty much decided in my mind to eat the sunk costs I had with my current lender with the main application, deposit, etc knowing that is make it up in the long term with the adjusted rate). I took Rob's recommendations and went back to my current lender and surprisingly they matched the rate to what Rob quoted even though I had already locked in. In the end, I decided to stay with my current lender because of logistical purposes. However, my experience with Rob was tremendous. I'm truly grateful for the amount of time he spent talking with me, his attention to my issues and recommendations. I wish I had found him before I went the big bank route. It would have made my life so much easier and less stressful. Should I be in the market for another property and securing a loan, I will absolutely reach out to Rob.

Attempted to set up an initial call. Used his website which had an automated "chat bot" asking me…read morebasic questions ("is this a refinance? what is the value of the home?"). The bot asked me for a phone number and a time to call. I gave it this morning at 9am. No one called. So I emailed and asked if a human, not a chatbot, could reschedule. Apparently Rob replied and apologised and asked me for several times today to talk. I told him 11am was open, and he confirmed he would call at 11am. He also took my phone number again (I guess his chatbot didn't actually record it, so beware if you use that system). 11am rolls around, no call. After ten minutes I email again asking if anyone was going to call, no response. Been 30 minutes, and I think this is a pretty poor sign. I'll be working with other mortgage brokers moving forward. I'm flexible on my schedule, but to not even attempt to contact your potential customer to let them know you can't call? Why bother scheduling in the first place? Wasting someone's time is about the worst first look you can do. Doing it twice in a row on the same morning? Not great.

I have done business with Eric many time over the last 25 years ,…read moreI could not find anybody's more professional, make getting a morgage easy with all requests morgage companies ask for today. As they say, He hold my hand through the procedure. Thank you Eric. I hardly recommande him.

As good as ever. Used him for another new mortgage last summer and a refinance this month. Alan is…read morefair, honest, friendly and reliable. He's realistic but conservative when going over options with you....and he always goes the extra mile to keep his customers happy. I recommend him enthusiastically to my friends and my fellow yelpers.

My husband and I really appreciated working with Rick and his team. Rick was incredibly timely in…read moreresponding to all of our requests. During our mortgage approval process his team was always quick to answer our questions. We particularly liked the online system used for gathering our various application materials, which made the process easier for us. Both Rick and his team members were very easy to get a hold of, which made obtaining our mortgage one less thing to worry about during the home buying process. We highly recommend Rick and his team!

I've used Rick twice to obtain financing for a new home purchase. I recommend him wholeheartedly…read moreto anyone needing a new mortgage for multiple reasons. First, he helps to understand your entire financial picture and recommend the best product for your individual situation. Also, his fees are most reasonable and his business model where he has partnered with an excellent real estate attorney (Ali Alavi) who discounts his fee leads to lower final closing costs for the consumer. Finally and most importantly, he and his office are efficient and very responsive and will find ways to meet your timeline demands.

June of 2019... I…read morewanted to provide an update to my initial review. I had reached out to Mark as we had made an investment in our property and were considering whether we should make additional investments or if we should purchase a different property. He immediately compiled data on comparable properties in prepartion for our follow-up call. He then took the time to explain a few perspectives that hadn't crossed my mind and his opinion was coming from that of a friend and not a "traditional" realtor. I can't thank him enough for helping me make an informed decision. I'm sure I would have had regrets had I not spoken to him. If I could, I'd leave him another 5 star review. The below review is from June of 2017. We've just sold our house thanks to the exceptional help of Mark from Kiklis Real Estate, LLC. Mark is a professional by any standard, but what makes him truly exceptional is his dedication and attention to detail. We were fortunate in being able to receive multiple offers after the first showing, and this was in large part due to Mark's preparation and suggestions. It's not often you find yourself selling or buying a property, but if you're in the market - please do consider Mark.

We were very happy with Mark's communication and ability to operate in this hot market. He was able…read moreto navigate complex issues and problems with ease. We were thrilled to finally close on a property that fit our needs perfectly. He was able to answer all our questions and always referred us to experts when in doubt. I would highly recommend him to anyone who is looking to close quickly and efficiently.

After weeks of frustration dealing with a disinterested mortgage rep from BoA, I was contacted by…read moreMatt Silverman from Mid-Island Mortgage after visiting the Lending Tree site. I couldn't be happier with the excellent and personalized service. Matt expedited the process and we closed the loan in three weeks. He was great!

Mike and Shawna were amazing realtors to work with for finding and buying our new home as well as…read moreselling our existing one. From day one, they were attentive, kind, and fun as they got to know us and what we were looking for, and they were so helpful in both keeping eagle eyes on the market, advising us on locations and details of listings, and arranging visits and accompanying us on both private showings and open houses. As we know, this was a tough time to be looking for a house, and we of course narrowed our search to one of the most competitive towns in the country right now, but Mike & Shawna were great throughout the process and they made it enjoyable despite the difficulty. When we made offers, they really supported us in making good ones without overpaying, and when we finally got an offer accepted they were pros at the agreement process. Selling our condo was a breeze in comparison, and they did such a great job pricing it right, preparing everything, and doing the showings, resulting in several offers over our expectations. Everything from the first call to the closing went as smoothly as it could in this market, and we landed in a home that surpassed our expectations for under our budget, and we're loving it! Thank you Mike & Shawna! We would absolutely recommend them to anyone from first time home buyers to established homeowners.

Mike provides excellent attentive service. Our condo purchase went smoothly and professionally.read more

I've used Eric and Chris for years to buy, rent and manage my properties and have nothing but good…read morethings to say about them and their team. I am a super busy running my business and having them in my corner has been a huge help. Owning and managing rental properties is often like another part-time job, but since I hired Penrose everything has been on autopilot. I used them for a few years to find tenants for my properties with great success, however, when I started to use them for purchases and management that's when they really stood out from the pack. While I've dabbled in real estate and know the basics I've grown so much as an investor since hiring them. They walked me through the numbers of several prospective properties. When I decided on one they walked me through the sale. Next they offered me several budget friendly recommendations on how to maximize my rental income. When the repairs were done, they found a another great tenant and have dealt with any of the annoying things that come with being a landlord. There are plenty of good realtors out there, but if you're looking to take your real estate investments to the next level give them a call.

I have worked with Penrose on multiple real estate transactions and projects and can't say enough…read moreabout how great they are to work with. In particular, I've worked with Eric Chauvin on the purchase and sale of multiple properties, to screen tenants (several times) for rental properties, and worked with him on a fairly large-scale renovation. He is very knowledgeable in all areas of real estate and provides great advice. He is extremely responsive and truly cares about things getting done efficiently and accurately. He makes client satisfaction his top priority. I've worked with other members of the Penrose team as well and they did not disappoint. Their professionalism is second to none. I strongly recommend this firm for any real estate needs.

We used Eric as our realtor for a Condo purchase in Brookline. Being new to the area it was very…read morehelpful to work with someone who had such knowledge and experience in the area. From our first meeting, Eric was focused on helping us find homes that would work for us - listened to our priorities in what we were looking for in both the property itself and the transaction. He respected that since we had just moved to the area, we would be taking our time to get a feel for the neighborhoods we could see ourselves in and for the local property market. With the housing supply in Brookline being so tight - Eric would alert us as soon as a property that fit our needs came onto the market (or even a bit before) and had the connections with other local realtors to get us in before the open house. He wasn't pushy - trying to talk us into making an offer on a place we didn't love or getting us to bid beyond our comfort zone. After a few months of searching and trying - we successfully purchased a condo. Eric followed up a few times after the purchase to make sure everything was OK and that the property was 'as advertised'. In short - we couldn't recommend Eric higher.

Eric was great during the sale of my condo in Brookline. He was knowledgeable, professional and…read morevery responsive. I would highly recommended him.