Someone hacked my account and they wouldn't give me back my $230 as any other bank would. STRONGLY…read moreDO NOT RECOMMEND! THEY DONT CARE ABOUT THEIR CUSTOMERS ! Will be cancelling my accounts!

I have been a loyal customer of Webster 5 since I moved to MA in May of '98 and this by fat ids my…read morefavorite branch. You walk in and the first thing you see in Nancy's deck. Unless she's on the phone, expect a warm greeting. She always has something for the kids, sticker, lollipops, and last time we were in, silly bands. No matter how long the line is, the wait is never bad. There are always plenty of tellers working. They offer truly free banking and I love them for it. I will continue to do my banking here and be treated like a king.

someone hacked my account and they would not give me the $230 that was stolen. they do not care…read moreabout their customers! dont recommend

I've gone here for years and the staff are wonderful great service when I called they take care of…read moreeverything for me

This is the best small town bank. They only have a handful of locations between Southbridge and…read moreWorcester. I have been using this bank for about 13 years and would never change it unless I move completely out of the area. Certain offices have extended Saturday hours and hours on Sundays. They are always very friendly and helpful. They have a great offer when use your debit card along with complying with some other things you can get a better percentage rate on your checking and get reimbursed for all ATM fees. I would recommend this bank to everyone

I would not recommend this bank to anyone. I was a faithful customer for 5 years when they left my…read morehometown I stopped using their bank but kept my account open. A few years later they decided they would switch my free checking account into a pay per month checking account. I had about 50 cents in my account before this and I now have a large debt because they have been charging me monthly fees for an account that when I signed up, was free.

TERRIBLE CUSTOMER SERVICE! My account was hacked and they wouldn't give me my money back, mind you…read moreit was only $230

From the owner: Community bank serving Central MA with a wide range of financial solutions for individuals and…read morebusinesses. Member FDIC, Member DIF, Equal Housing Lender.

If I could put a zero I would…read more I wrote a review about how horrible this bank was and one of their online faces reached out claiming they would connect with me to go over everything and 3 years later and I haven't heard a thing from them. It was all fake so they could look good online. 3 years later - they're still awful.

Great and helpful staff at this branch in Webster. Maria and her staff are always inviting and…read morehelpful whenever I have an issue. Kudos to Sue, Cassie,Zach,Ian, and Dominic.

Worst service I have received from a bank ever. They were giving me so many issues and I just went…read moreto the one in Webster instead and it ended up taking a total of 10 minutes. Management needs to communicate with staff as far as policy and procedure goes.

I have been doing my all my banking with Webster First Federal Credit Union for the past 22 years…read more They are by far the best. I will never use a bank again. Credit Union is the way to go! I don't know what Dom K's problem is.