If you want a totally incompetent bank that can't even pay for an atm so you can deposit on their…read moreproperty then this is your bank. Want your bills paid whenever they feel like it then you've found your place! Want them to send bills you have paid to vendors to you? Yup they do that too! If you are looking to waste half your day to talk to a rude and useless customer service person then you found your people. They are #1 at not being able to do what banks have done for 25 years. Don't waste your time, breathe or money with this horrible bank.

I have been approved for a line of credit after building a relationship with Putnam bank for over 4…read moreyears. I talked with Rose and Leanne Kiltagarn? at the main branch today. I was over talked, spoken too in a condescending manor and have had a very dissatisfying experience. I am hence closing my checking account with an $5000 balance, my direct deposit of my full salary and my retirement plan with deposits of $2500 a month. This is the worst customer service I have ever been subjected too. Vincent Brike

terrible to deal with- business not people oriented!…read more forced to get this bank after years with First Niagara. have my money in Bank of America & Core Plus --- no problems ever! key bank however is my Jonah; lots of hidden charges and lack of concern by employees! glad I'm going south next year be done with this lousy bank in 9 months! go elsewhere...

When Key took over FN, they closed some locations that they considered to be market redundancy…read more Since Webster and Dayville were closed, Putnam is now my go-to location in the area. Its fine. Whatevz. One improvement that I like since the takeover is that you can buy postage stamps from the ATM..... because I still mail shit.

Worst bank I've ever done business with. The tellers are clueless and unfriendly. I keep getting an…read moreunknown "error" message when I attempt to sign into my online account. Not recommended.

Bank tellers at bank hometown as well as the managers don't know what they're doing. My daughter is…read more16 and has a personal check from grandma for 50.00 she wants to cash. I told the bank tellers out loud..."My daughter has been trying to cash this check since February of this year." So we went into bank hometown where I have an account and they held my daughter and I up for 35 minutes about her identity. We gave them her Lerner's permit and they said that was not good enough. They asked for a student ID but my daughter didn't get hers yet. So they ask us to come back with her birth certificate and a proof of social security. So I go back there one hour later with my 2020 tax return as well as my daughter's birth certificate. They get my daughter's social off my tax return and again we are being held up for 35 minutes or so while two bank tellers type in my daughter's info into the computer system. After all this one teller asks me. "Are you trying to open an account for her or are you just wanting to cash it?" I never mentioned opening an account for my daughter with this bank. I told the teller. "We just want to cash the 50.00 dollar personal check she got from Grandma." "Oh that's easy." She says. She had me write on the back of the check father of my daughter and my daughter had to sign her name. The teller said you're all set. She went back to cash the check and then tells me. "This check is over 6 month old written back in February. We don't cash checks dated past 6 months." Are you kidding me with these people!!! The other tellers did not notice the date on the check the first time I was there??? I told them out loud we have been trying to cash this check since February. So they cant read or hear? All this craziness is an hour of my life I can't take back. One thing I hate doing is wasting my time with people. How the hell does the bank tellers not notice the date on the check the first time around and send me out the door immediately? I think these people are on drugs or need to be on drugs. They can't seem to focus very well. I'm embarrassed to have them for my bank after what they had put me and my daughter through over a 50.00 dollar check we were just trying to cash, not a 500 dollar or 5000 dollar check. It's ridiculous!

Permanently closed during covid. Walk up atm only! This bank has left its customers high and dry…read more No local branch available without having to drive 45 min!!!!