I had a great experience and great customer service I literally was having a bad day and they look…read morestray to figured out how to resolve my problem and make my day better fast service and a lot of empathy I enjoy my experience there.

I build banks for a living all over newengland. I work with branch managers and branch staff for…read morehundreds of citizens banks, Bank of America's and many others. This td bank has been my personal bank for 3 plus years and I've had nothing but trouble the entire time. THEY NEED TO DO A FULL RE HIRE ASAP. There staff is unprofessional and rude.

Love the caring staff at this branch. Wish they would open it back up…read more Damn Covid!!!

I love Bank of America I have never had a problem with them I do all my banking checking account…read moresavings account.

​If it were possible to give this institution a zero-star rating, I would. I am writing to bring to…read moreyour attention the unprofessional behavior of an individual in your Employee Relations department, Amy Valletta. ​Ms. Valletta has proven to be a poor representative of your bank. On multiple occasions, she has initiated verbal altercations with me in public and engaged in persistent harassment. Her explosive temper is genuinely alarming. ​I find it difficult to believe that management is aware of her conduct; if they are, it is concerning that she is permitted to represent Citizens Bank in such a negative light. I trust that you will take this matter seriously and address her behavior appropriately.

The worst bank. Haven't even been with them for a year and already issues. I set up a saving…read moreaccount with them and transferred money to it with them. The next day all of that money is missing and the transaction is gone. I have been on the phone with them for hours now and nobody seems to know anything.

I have been an account holder since this branch opened…read more There has not been a time I wasn't treated in a professional, courteous, and friendly manner. Some of the original staff call me Mr. Name, nice to be remembered. Almost never a wait inside and most times you are first or second in drive thru. Safe deposit boxes offered. ATM inside and a drive up also. Grounds are well kept and always clean. It was the first bank in the area. I just like being treated as a person, not like I am lucky to bank here. A great banking choice if you want to be appreciated.

I've frequented this Chase Bank branch location on Westminster Street in Downtown Providence to use…read moretheir ATMs or to speak to the teller many times since moving to Providence. Recently, I came here because I needed a document notarized. I called ahead just in case the notary only goes into the office on certain days and certain times. Thankfully, Adam is always there and I didn't need to make an appointment. I went to Chase later on the same day and got my document notarized. He was a pleasure to speak to and the process was very smooth.

i just love chase they have best customer service they treat you like your matter nit like anther…read morenumber

I have been doing my banking at Citizens for almost 10 years now. I have utilized several branches…read moreand the employees are always nice. The bankers at this branch always greet you or say goodbye as if you have been friends for a while. I have come here for currency exchanges, credit cards, financial planning, etc and have always been pleasantly satisfied.

Hi Mr Van Saun, CEO Citizens Bank…read more I can't get any help with the Citizens group about opening my business account online. I have had a pending "in review" application since last week and have heard nothing. I called yesterday as this is now urgent for me and yet, still nobody at Citizens seems to care. My phone calls end in "I'll send an email" "you'll hear back tomorrow" or even, "that is not a customer facing department" . How pathetic!!! I go to LinkedIn and see hundreds of Vice Presidents for Citizens bank and yet, they all must be in the same room just emailing each other about meetings to schedule and meetings to attend, while the customers take their money elsewhere. I can no longer go to a local branch because you've converted the convenient locations with off hours to virtual booths. Again, not technology tested nor tried, just simply rolled out to be cleaned up as you go along. Same to be said about opening business accounts online. If the technology doesn't work and is not 100% functional, put it back into beta and production. Currently, it's a complete failure. My pending application # is ae46067cca. I'm sorry to see the decline in service level and availability to consumers that Citizens bank has reached. Seems as though the customer service aspect has hit rock bottom and is now showing signs of starting to dig...... I hope your 12 years of leadership may be able to get someone to care about my troubles and reach out to me. Nobody yet has been successful in doing so. Drey

This is by far my favorite branch of the BankRI family. I opened my account here years ago after…read moreending my relationship with both Bank of America and Citizen's Bank (they betrayed my trust.) Service is always friendly and fast and they are always willing to go the extra mile to explain the banking process. After working in the financial industry, I appreciated this even more - as more people should be aware of the rules and regulations that govern the entities holds our money. With a drive-thru and the fact that they are open DAILY, I am in love.

Worst bank. Rude, inept staff. There is nothing free about this bank. They are quick to take their…read moremonthly fee out of my account. I get nothing in return -- except stress. I recently paid off my home equity loan. They say they sent me a release. Did they really? Hard to believe, Now, I need that release so I can clear my title and sell my house. They are charging me $50 for a copy, which is essentially a piece of paper. I have to go to the branch and pay for it upfront and then bring it to town hall myself. Other banks do that for you. Stay away from this bank. They are the absolute worst. I'll be spreading the word. Too bad there's not a zero rating. That would be my vote.

Very clean and inviting bank lobby. Friendly customer…read moreservice reps. Change (coinstar-esque) machine free for TD Bank customers to use! Plenty of parking in easy to access parking lot (Newport Ave and Pawtucket Ave)

Not familiar with the people at the 6 desks that are for the managers but maybe they would look up…read moreand when the lines stall come over and assist. Tellers have always been know to make deposits and withdraws. Not usually assisting clients with opening and closing accounts. Come on TD.

Great bank, very convenient locations. This particular branch is always fast, really friendly and…read morereliable. Great hours, clean inside, plenty of parking outside. The drive up lanes usually move pretty quickly which is nice. Overall never any issues here, definitely recommend :-)