I recently opened a checking and savings account with Coastway and couldn't be happier. As a big…read morebanking customer with Bank of America I am always disappointed with the service. From mystery fees, to terrible automated customer service calls when I have an issue, I always hate using Bank of America beyond the ATM. I frequent the Cranston location as the staff here are always wonderful. Megan, the branch manager, is always pleasant and extremely helpful whenever I have special needs. I went in with my boyfriend to fill out an application for a secured credit card and she personally walked us through the process step by step. She even followed up with a couple of calls to give me status reports as she got notifications of approval. The tellers there are always sweet and smiling, chatting with me about different things. The tellers make a personal connection with me every time my boyfriend and I come in. They even give my dog treats in the drive-thru when she is with me on my errands. I highly recommend Coastway to anyone looking for a more personal banking experience. Here you always feel like a person and not another account number. I look forward to moving more of my primary banking services over to Coastway.

A bank located inside a Stop and Shop. Actually just a counter with a couple of tellers. Not a bad…read moreidea because it makes things convenient but this particular counter is located right behind the registers where people are trying to get out. It gets extremely crowded at times and with the people trying to get out of the store and others trying to get to the bank tellers it can get totally chaotic. This is probably the worse place in the whole store to put the bank. Part of the problem is that people finish their shopping and try to negotiate a heavy carriage of groceries into the bank lines. Not a good idea. I don't know how many times I have had a foot run over by some idiot trying to push a carriage into a small roped off line. Plus the courtesy is right next to the bank and again behind the registers, so you literally have to fight you way through little kids running around and old ladies just standing in the way with blank looks on their faces to get into a bank line. The actually bank tellers have always been polite and quick if not particular friendly. How could they be with all this chaos going on around them. Even though at quiet times this bank location can be convenient I usually prefer to go to one of the other branches. The screaming kids and vacuous old ladies are just too much for me.

The tellers at this branch are very nice and always helpful. There is never a very big line as it…read morealways seems to be fully staffed. One of the best Citizens's I have ever been to!

The entire team here is awesome. Small branch but always full of smiles. I appreciate the time they…read moretake to make sure everything is taken care of in one visit. If for any reason there's follow up needed, they make sure confirmation is given. Teller line does get a bit busy during lunch time but they do their best to give alternative options to save you time. I have always come here for my questions, account changes and general banking needs.

A+ for loan approval process and speed…read more F- for everything else. Applied for a loan and was quickly approved. The issue was, that the check was for more than the vehicle contract amount. As a result, I reached out to see if they could just wire the correct amount to the dealer. NFCU would not wire to the dealer. This makes little sense, as wiring it to the dealer would be the most secure option, and would ensure their security of the collateral. Instead, I was given the option to either request a direct deposit of the original funds amount to my account, then wiring it myself to the dealer or reapply for a new loan of the new amount. They would not even reissue the check for a lower amount. I chose to have the funds direct deposited. WHAT A MISTAKE. The process started on Thursday evening, and funds were finally deposited on Wednesday. At that point, I call in to do a wire transfer. I'm then told that it can't be done over the phone, and that I would have to send it as a secure message. The wire process is now slated to take 24-48 hours... That's pretty unheard of for an institution of their size. Wires are designed to have the money be sent within minutes. All in all, the whole process added over a week of delay to the process. Had I known it was this bad, I would have just reapplied on the phone Thursday night, overnighted the check, and had it by Saturday. NFCU should seriously reconsider their processes. These inefficiencies will seriously turn away newer member. Also, prior to this whole ordeal, the dealer told me that they would accept the check, but that they would have to wait until it cleared before allowing me to pick up the car... seems like they themselves have had to deal with these inefficiencies.

I love my WASHINGTON TRUST BANK! I am always greeted with smiles and wonderful people who are…read morewilling to help me with whatever my questions or needs may be. A bank that does not charge fees for accounts like so many other banks do today. No matter what I enter this bank for, there is always someone ready to solve my problems or answer my questions, with a smile and genuine interest in me, as an individual client and a valuable customer!

I was a customer for 18 years at Washington Trust and I'm disgusted with the way they treated me…read moreand my husband after we made an error and bounced a check. My husband called the bank as soon as he figured out the mistake and in turn they closed his account without notice. He asked why and when it was all said and done the woman in the McQuades store in Mystic, CT told him, "oh well." I then called and it's been two weeks....still waiting for that manager to call me!!!!!!! I love how you're saying is "we love our customers" well we can say for sure, not all of them!!!

Great bank, very clean inside. Tiffany the branch manager is the best!! Highly recommend BCSB :-)read more

This is a fantastic place to do business. The people who work here are so far beyond helpful, I…read morecan't believe I am reviewing a bank! As a small business, I get their (free) check scanner and so I do not have to leave the desk to make that deposit. Savings accounts earn interest. (whoa! lol) One reason they call it FREEdom bank is free from those horrid bank charges. They just have different business model, and it is sooo consumer friendly. Check 'em out! And oh! ...dog biscuits at the drive-thru when you have to make those cash deposits!!

Horrible Bank , especially the Johnston, RI branch beware because they really poor costumer service…read more, it's been two months they solved my problem with the bnk account of deceased husband. bullshit , waiting for so long hours in costumers service and hang up after that I calling again, and need to wait for long hours again also those costumer service it's not knowledgble. please please don't make business on this kind of bank. i've been there and I am tired.

Citizens bank as a bank itself,definitely isn't always great.. their ATMs suck and I will never use…read moreone again considering something that should be convenient usually ends up being a major fiasco. Anyways, this S&S branch is WAAAAAY better then the other Greenville location, their employees are actually friendly and kind unlike the nasty, rude unprofessionals over there. I'll continue to do my banking at the stop & shop bank so I don't have to deal with those hags and their jealous bad attitudes :-)

I love this bank. The staff is friendly and helpful. It is very easy to get in and out of with the…read moreparking. The building is green friendly (there is even a bike rack). I find the local banks, and Centreville Bank in particular excellent. Specifically, I am not dinged constant fees like I am with the larger, national banks. The outside of the bank is pretty vanilla and plain. Inside it is very clean and modern. Lots of glass and a soft color palate. The interior is one of the nicest bank interiors I have ever been in! I uploaded a couple of photos so you can see.

Relatively new location. Clean. Lots of parking. Convenient. LEED certified. Nice people. It's a…read morebank. Not much else to be said.