Always a great experience in citizens bank they always helpful kind explaining it that you benefits…read moreor anything to benefit benefit you the customer. We will continue to use them for our services and to cash a check and things so long as they continue to be owned by

I am highly impressed with this Citizen's Bank. I recently came to this supermarket branch to…read moredeposit money and take some spending money out for various endeavors. Unfortunately, I was in a hurry. . . took my cash and rushed out. It was only until later I realized they shorted me $50. I called the bank immediately (5 minutes before they were set to close) and explained the situation. The teller was helpful in saying he'd check with the other employee's drawers at close to see if anyone was over. To my dismay, the following day I received a call explaining that all the drawers came out even and that there was nothing else they could do. I was furious!!! I was absolutely positive, without a doubt that I had been shorted. I simmered in anger for a few days. That was, until I received a letter in the mail saying my account had been credited $50 for a mistake made on their part. Amazing!!! Yaaaay! Glad things were fixed without my even having to push the higher ups to correct their mistake. The bank redeemed themselves in my eyes because I was on the verge of transferring my funds to another bank (not just due to this situation but from service rendered overtime through many different branches). At least I can be assured this bank is trustworthy in a sense.

Had a loan with them; it took multiple months for them to process a payment check sent by my new…read morelender to pay off the loan. This led to an overage with the closure payment. Now, I've been fighting with them for months to get a check with the overage reimbursement. When you call their call center, you get the runaround, and when you ask to speak with a supervisor, there is usually a 20-40 minute wait. You get told one thing, and then the next time you call, after spending your entire morning on the phone with them, you're told different things, contradicting what the last representative said. I've also gone to the local branch regarding this, and they seem to be a bit more on the ball when providing information but still offer vague answers. I have spent 10-15 hours on the phone with them over the past four months just trying to get this loan paid off and the payment overage sent back to me. They are quick to take the money but horrible to work with when they owe you. The average call into their call center is 45 minutes to 1 hour. Good luck, or better yet, stay away. On a side note, all the other accounts my new loan paid off were processed and closed within two weeks, and that is with checks sent out by snail mail. For some reason, Santander is just super slow to process anything, it seems.

worst bank ever they tell you have loan and two days later say we don't do kind of loan any more…read moreeven thought they payed for an appraisal. They don't know which way is up at this bank , Please don't trust with your hard earned money

We set up an appointment online for 9:30am-10:30. We showed up early around almost 9am to find out…read morethe banker we were assigned does not work here. We waited until 10am before being called in. If appointments are necessary to see someone at the bank during Covid, they have no excuses for not being prepared. Aside from the wait the overall experience was fine. They clearly were trying to keep schedule and couldn't - due to taking people who didn't have appointments ‍

Everyday banking or mortgage lending - Bank RI is the place to go!…read more I have been a customer for many years and I am always happy with their friendly service! Give this local bank your banking business!

I love this bank. They are the only ones who would help us out with a HELOC when we were…read morepurchasing a home @10 years ago, and for nothing else but that, I will stick with them! Their staff have always been polite and respectful and even downright friendly to me. The "higher ups" are accessible and helpful whenever I need assistance, with no appointment necessary, answering my questions, giving me options, etc. And the "Asian Lady", at the Taunton Ave location (if she's the same one being complained about elsewhere), even greets me by my first name BEFORE I hand over my slips. Give respect, get it.

I've frequented this Chase Bank branch location on Westminster Street in Downtown Providence to use…read moretheir ATMs or to speak to the teller many times since moving to Providence. Recently, I came here because I needed a document notarized. I called ahead just in case the notary only goes into the office on certain days and certain times. Thankfully, Adam is always there and I didn't need to make an appointment. I went to Chase later on the same day and got my document notarized. He was a pleasure to speak to and the process was very smooth.

i just love chase they have best customer service they treat you like your matter nit like anther…read morenumber

There are a few Chase branch locations in Providence, Rhode Island. I usually go to the Downtown…read moreProvidence and Thayer Street locations. This location is right on busy Thayer Street. The hours are Monday-Friday 9:00 AM - 5:00 PM; Sat 9:00 AM - 2:00 PM; and closed on Sunday. Like most businesses, Chase branches will be closed on federal holidays. I've frequented this Chase Bank branch location to use their ATMs or to speak to the teller many times since moving to Providence. There is usually always a security guard by the entrance. Recently, I came here because I needed foreign currency for a future international trip. I went to the teller and informed her of the amount I needed in JPY. The teller informed me of the current exchange rate and how much I would be charged. The bank exchange rate was close to the public exchange rate plus some fees. The teller informed me that the money will arrive in 1-2 days and they will give me a call. On the transaction summary receipt, it shows the foreign amount, exchange rate, US amount, and that foreign exchange rates include spreads paid to chase and our vendors and may vary from rates quoted publicly. The next day, I got a call that the money arrived and to bring ID to pick it up. It was a very simple and quick process.

Nice and convenient Chase Bank on Thayer St, probably a top choice for college kids to do their…read morebanking. I went to use their ATM, where you have to swipe your card before being allowed to step into the bank. Good security measure. There were two ATMs with large screens and nice climate controlled area. This bank is located near the intersection with Waterman St.

I used to use this bank, but no longer. Rather than help me out, they've sent me back to call…read morecustomer service via telephone, who politely informs me that the physical bank is the only entity with the security clearance to solve my problem. I've had to explain this twice for two different issues. Very dismayed at their flippant lack of customer service for such a low-foot-traffic organization. I still use Bank of America, but I go to a different branch.

Close to my home I can walk there to check on my account not like my former bank.PCU.read more

From the owner: Navigant Credit Union possesses a rich history of providing financial services to individuals and…read morefamilies throughout Rhode Island.

A year ago I would not have gone near this place and never hesitated to say so. But its Private…read moreBanking has redeemed the institution for us. You need not be wealthy for Private Banking, contrary to what some private banking customers would have you believe.

Citizen robs money from people they suck as a bank I would go to another bank they stold my money…read moreand then when I call they play games with you there customer service is rude and sucks I would not give this bank no business they still your money then give you a hard time to get it back