Just refinanced my vehicle at GFCU and the process was great. I applied for my loan using the…read moreonline application on the website, emailed the necessary documents and signed all loan documents with ESign and got a great rate. The entire process was completed within a few hours. Very fast and efficient. if you are looking to refinance your vehicle, I highly recommend GoldmarkFCU. Thank you.

as far as I'm concerned, credit unions have always been much better than using banks for different…read morethings and for different reasons I really wish I had joined Goldmark long before I did everybody seems accommodating And willing to help us

I only wish I could give a zero rating. Ripoff/scam artists like no others. I've lived all over…read morethe country and done business with dozens of banks over the years. The Somerset Webster branch has the absolute WORST customer service anywhere. Long teller lines, unfriendly staff, and aggressive salespeople who brought my elderly mother to tears by their relentless bullying of her to lock up her money for much longer than she wanted. Watch out for Melissa, who will tell you that you need specific documentation and then tell you it's not sufficient when you bring in exactly what she requested.....not once but TWICE.

The workers at this bank are always super nice ! They are never pushy in sales but eager to help…read morewith any issue you have either over the phone or in person. The manager Nina is outstanding !

Wont cash checks drawn from them unless you have an account. Which is crazy literally every other…read morebank cashes their own checks. Than asked ok if i open an account can u cash it nope 10 days. Ok guess ill take it to my bank because even with deposit it clears some of it. Terrible

Before I moved away, this was my bank and my branch. I used to know everyone who worked there…read more Fast forward only a couple years, and EVERYONE is new. Branch manager all the way down to head pooper scooper. Stopped in today to cash a check. Very helpful staff and friendly service. I took away a couple stars, however, for the pushy behavior of the teller who helped me. Maybe her name was Chaira? She harassed the woman in front of me with offers of opening a checking account and moving her business account to Webster. The woman was obviously uncomfortable and the conversation lasted several minutes. Then it was my turn to be forced into a conversation I didn't want to be a part of, fending off offers for additional accounts, free accounts and then, a meeting with the branch manager. She really needs to tone it down a bit. Really detracted from my visit today.

The entire team here is awesome. Small branch but always full of smiles. I appreciate the time they…read moretake to make sure everything is taken care of in one visit. If for any reason there's follow up needed, they make sure confirmation is given. Teller line does get a bit busy during lunch time but they do their best to give alternative options to save you time. I have always come here for my questions, account changes and general banking needs.

A+ for loan approval process and speed…read more F- for everything else. Applied for a loan and was quickly approved. The issue was, that the check was for more than the vehicle contract amount. As a result, I reached out to see if they could just wire the correct amount to the dealer. NFCU would not wire to the dealer. This makes little sense, as wiring it to the dealer would be the most secure option, and would ensure their security of the collateral. Instead, I was given the option to either request a direct deposit of the original funds amount to my account, then wiring it myself to the dealer or reapply for a new loan of the new amount. They would not even reissue the check for a lower amount. I chose to have the funds direct deposited. WHAT A MISTAKE. The process started on Thursday evening, and funds were finally deposited on Wednesday. At that point, I call in to do a wire transfer. I'm then told that it can't be done over the phone, and that I would have to send it as a secure message. The wire process is now slated to take 24-48 hours... That's pretty unheard of for an institution of their size. Wires are designed to have the money be sent within minutes. All in all, the whole process added over a week of delay to the process. Had I known it was this bad, I would have just reapplied on the phone Thursday night, overnighted the check, and had it by Saturday. NFCU should seriously reconsider their processes. These inefficiencies will seriously turn away newer member. Also, prior to this whole ordeal, the dealer told me that they would accept the check, but that they would have to wait until it cleared before allowing me to pick up the car... seems like they themselves have had to deal with these inefficiencies.

Wave Federal credit is amazing! From the customer service you receive on any type of transaction I…read morehave had with them has been seamless. They all are very knowledgeable everyone's very polite and courteous and to Kelsey truly amazing. !!!!!! I've worked with her a few times on a few transactions both bigger transactions and she has been helpful, courteous, explained everything, does not rush you through any part of any transaction Kelsey is definitely an asset to Wave! Thank you again. Kevin

We went to Wave Federal Credit Union for an auto loan. Kelsey DiCarlo did an outstanding job…read morehelping us! She guided us through the paperwork and was very courteous and professional. My husband and I highly recommend the credit union and especially dealing with Kelsey.

I have their app., and want to make extra payments on my loan, but the app. isn't working right. I…read morecalled them, they opened a ticket for app., but don't know when I'll hear from them. I asked if she could take the payment on the phone, yes, for $10. I said she should do it for free because it's their app that's not working right. So, I either wait indefinitely for them to fix it, or drive 45 minutes each way to do it in person. When this loan is paid, they've seen the last of my business.

Hesitated to switch banks, but so worth it. Completive rates, great rewards in credit cards,…read moreinterest on checking, foreign ATM rebates, what's not to like?

I have used this bank for at least 5 years but I think more than that. I have reffered many people…read moreto them because they were friendly and helpful. However due to recent issues with the credit union I like many consumers now a days threatened to close my checking and savings accounts. Now I know there must be people out there who have banked here for years longer than me but I recieved no sympathy from the teller closing my accounts. He did not try to save my account or apologize for the constant issues. It makes me sad to write this review since I was such a fan of this bank prior to the issues. However I have to say this credit union has changed and is no longer the bank down the road with friendly helpful faces. No it has now become a chain with low customer service standards like many other banks.

First Citizens FCU is great. My husband and I have had our business & personal accounts with them…read moresince they opened in the old Shaw's Supermarket across the street. We stayed with them when they opened their own branch where they are now. Jeff and the rest of the staff are friendly and always helpful. If you have a problem or questions, they are there for you. Better than any bank on any day.