Tony was an absolute lifesaver! He treated my car like it was his own and made the whole process…read morestress-free. Tony kept me updated, explained everything clearly, and the work was top-notch. If you need repairs done right with a personal touch, go see Tony @ showcase auto and truck across from olivas market on main st you won't regret it!

It's been 4 days since this garage serviced my vehicle. Three hours after getting my car back from…read morethe service, I got a text asking about my satisfaction. I told them honestly exactly how dissatisfied I was and I haven't heard back from them. This indicates to me they aren't interested in whether I'm satisfied or not. I brought my old car in for a 4 tire mount and balance. No TPMS sensors. The 4 new tires were in the hatch. I wanted to keep two of the existing tires and junk two. At least the wheels and tires were appropriately balanced. However, the total cost was $212. I'll never go back and I'll dissuade anyone from going here.

I bought a 2007 Ford Five Hundred from here two years ago. After four months of having this vehicle…read morethe fuel line broke and they blamed it on where I had gotten my oil changed last. Service is mediocre, when the rear cradle of my car broke off while driving it, took them over a week to get the correct part ordered. The most recent repair wasn't bad when it hit my pocket, but due to the unforeseen repairs I attempted to delay my auto payments which I always make on time. The idiot rep whom I spoke to said she would speak to the finance manager about delaying the payment for a little less than a week, well she never did and it processed anyway! What a lazy moron! I know at this point I don't have much left to pay off,I cannot wait to just be done with CNAC because their incompetence for something simple is beyond irritating. Do yourself a favor and do not buy a vehicle from here or get financed through CNAC. They take advantage of people with less than perfect credit.

Unfortunately, the dealer took full advantage of me. There is no resolution to my case but I hope I…read morecan save someone else from $400 monthly payments. Especially to the single moms who work their ass off to pay bills.PLEASE make this your last resort. My biggest regret! I currently pay almost $400 for a 2007 car. When I was purchasing my car the rep would not tell me the cost of the car. EVERY time I asked what the price is I was told "We'll get there". Well, we got there when it came time to sign papers. At this point I my options were limited and I was desperate for a car. Worse mistake of my life. I regret it daily! HORRIBLE!!! MAKE THIS LAST RESORT!

He's very fair and friendly. It's sad but finding an honest mechanic is tough. They are up front…read moreand will tell you when you don't need work done. Their prices are competitive and decent.

Let me put it this way- this guy not only sold me a reliable car at a very fair price, he helped me…read morejunk my old car- which included standing in the rain while I moved all the stuff out of my old car. For real.

Imperial seems to regularly advertise one special priced model, several thousand under all other…read morecomparable models - (so called) - on their lot. We called twice, to research, then set up an appointment, which they verified it being available. A 25-minute drive later...this lower price truck "was just sold - paperwork is right here on my desk" - (face down). Of course, other similar but pricier models were each being pitched. Although upset, we heard them out and took a test drive in a another truck that was dirty - and wreaked of dog smell (and hair). Like the Seinfeld episode...our clothes stunk all afternoon. Surprised, for a larger and seemingly reputable dealer - we felt their bait-&-switch internet marketing was as bad as smaller used cars lots. Super disappointing. (maybe we dodged a bullet)...

I just wanted to buy a Bronco. As soon as The found I I had my own financing, the refused to return…read moremy phone calls. I've never experienced this before. I just wanted to buy a Bronco...

I would like to give Kelsey Legeny and TJ a big shout out we recentley bought a 2023 Dodge…read moreChallenger from Imperial Cars in Mendon , Mass. Kelsey was great she treated us like royalty, she was kind, patient and thoughtful. TJ was very helpful in helping us hammer out a deal . It was a nice experience and I would definitely tell alll my friends and anyone listening to find your way to the best car lot in Mass. Again a big thanks to Kelsey and TJ , good job guys. Thanks again.

**Outstanding Service Experience!**…read more I recently brought my car in for service, and Edmund Jones was absolutely exceptional. He took the time to thoroughly explain everything my car needed and clearly outlined what was covered under my warranty. His professionalism and attention to detail made me feel completely confident and well cared for. I'll be honest -- it's hard to trust people these days -- but Edmund is someone I can trust without hesitation. It's truly refreshing to work with someone so genuine and reliable. Thank you, Edmund, for providing such an outstanding service experience!

These guys found me exactly the vehicle I wanted, within my budget, and made the necessary repairs…read moreso that I can easily transition this truck into my work fleet. They definitely take their job seriously, and try to accommodate everyone accordingly, communication was on point as well. Id definitely consider calling them first for the next truck I buy. 5 stars

The staff at Caravan made the car purchase pleasant and seamless. Highly recommend them for any…read moretype of car purchase.

Don't waste your time here. The owner of the business is shady and janky. The most unprofessional…read moreindividual you'll come across. If you're into power egotistacal, incoherrant men then Mr. Reynolds is your man! He's not in for the quality of business, it's the quality of your dollar, so come wallet open and pockets with holes and you'll be right at home with Shannon Motors Family! Also, if YOU do end up leasing, buying, renting whatever just know you'll be paying over market and the cars are JANKY!! make sure you get it checked by YOUR mechanic because they will tell you you're all set and you'll drive off with a hole in your exhaust or a broken side mirror (even after telling them to fix it) and you'll be forced to comply with an 8am (no wiggle room) M-F no weekend drop off and God knows when pick up! Happy Shopping!

Brad was a great help and made the experience pleasant. definitely a day to rememberread more

I have been a loyal customer for the last 6 years, always making payments on time and recommending…read moreShannon Motors to friends and family. I have gotten my last 2 cars from here and had little to no issues (I understand the cars are used) but since financing my last car from them ONLY 3.5 months ago, it has a cracked cylinder head and I am being told the engine needs to be totally replaced. When I called Shannon, I was told they could not do anything for me considering it was over the 30 day warranty. There is no way this issue occurred from me considering I've only driven a few thousand miles on it and got it at the end of January 2026. I was told that the bank gave me an extended warranty that had total coverage if anything were to go wrong in the first 24 months/24,000 miles (whichever came first). I am now being told that it's not covered by the extended warranty. I am now stuck making monthly payments on an unsafe car that Shannon has sold me. Garages are telling me the repair will cost anywhere from $3,000-$7,000. Beware when getting a car from here. They have lost my business and any good word of mouth I would have passed along for them.

by far one of the worst dealerships I have ever dealt with 100% professional scammers please do ya…read moreself a favor and stay away from this if u don't wanna get a 2011 Camry le with over 150,000 miles on it and end up paying over 25,000 dollars but the best part is u still won't Own the vehicle lol worse dealership ever but I believe there a GOD and a place for people like this who prey on hard working Americans ‍ let's not get started with the finance manager she is one of the most rudest and unprofessional persons I have ever met and how she has her job still is beyond crazy with all the complaints against her shows you how much they care about there customers especially dumb ones like me who got stuck paying over 25,00 thousand dollars for 2011 Camry le with 150,000 miles on the dash just for them to tell u I'm sorry but u do not own the car it was a lease but if u want to own it just pay us a couple more thousand on top of the 25 grand u already paid ‍ mind u I've been paying this car for over 40 months already without missing not one payment of $550.00 each month Please save ya self's and stay as far away from this dealership and save u this terrible headache im going through

Very unprofessional, NON resourceful, no empathy and very disrespectful. I spoke with Ms. Lewis and…read moreLatisha was very nice however No help. I have been communicating with various women via phone since October 2023and NO ONE is on the same accord. I am currently behind on payments due to me loosing a job however I have been in communication on payment plans due to me obtaining a new position. On 11/ 02/2023 I called about my payment history and asked probing questions about my loan and I was told I was able to make a payment plan and someone will call me to verify my information due to my phone number being incorrect. I gave them my new number On 11/15/2023 and 11/20/2023 Iwould have to wait until Candance my rep called me back On 11/24/2023 I spoke to Latisha and I informed her my phone was broken and they should leave me a direct number to call and she informed me someone will call me back On 11/28/2023 this morning around 10am I spoke with Candance and she informed me that my car was in repo status, however if I make a payment today I can remove the REPO status after her manager approved the amount for me to pay. REPOED my car as I was awaiting a call from a manager no less than 30 mins after me telling her I was at home and I wanted to make a payment. TWO HOURS LATER the manager called me she was RUDE and Belittling along with condescending towards me... I would like ALL OF MY PHONE CALLS PULLED DUE TO LACK IN ACCOUNTABILITY AND INFORMATION WITH THIS TERRIBLE CUSTOMER SERVICE TEAM! I gave them my new number in October however they have been calling the wrong number and I have been calling them for weeks getting the runaround. I was quoted 3 DIFFERENT AMOUNTS WITHIN 2 WEEKS. I WANT ALL OF MY CALLS PULLED!! THEY LAUGHED AT ME TALKED OVER ME CUT ME OFF AND WAS VERY RUDE AND DISRESPECTFUL!! WHILE WRITING THIS NOTE I WAS PROMISED and Manager TWICE THEY HUNG UP ON ME AGAIN!!!!

My name is Lucas Souza, I bought a very problematic car from METRO AUTO SALES INC, in Philadelphia,…read morePA. I complained several times to the car salesman and he always promised that he would solve the car's problems, in the meantime I waited and after 8 months I gave up and decided to call FIRST HELP, thinking that the problems would be solved, but I was wrong, this company shows no respect for the customer (I DON'T MEAN THE EMPLOYEES, THEY EVEN ASSIST ME IN A POLITE WAY) they didn't call at the times they promised and the deadline for complaints ran out and my car was damaged. I also tried to activate the warranty but they always made up an excuse and never solved the car's problem. Because I had to spend a lot of money on the car, I ended up late on payments, but I always gave explanations to FHF. Now at the end of 2024 I became unemployed and once again I needed their help, but they no longer respond to me. I have warned them several times that they should contact me by EMAIL or through their own app. But they did not return the contact and now, in the early hours of 01/17/2025, around 2 am, I woke up with the car alarm going off and when I went to get the key to turn off the alarm, my wife came downstairs saying that they came and towed the car. I did not receive any prior notification by EMAIL, OR BY APP OR ON WHATSAPP, they simply came in the early hours of the morning without warning and took the car with all the new tools that I had bought the day before, new tools, my personal documents and other things. Now I am here complaining about their poor service and the lack of respect and consideration for customers. I am unemployed and have all my bills behind, with an eviction notice from the house where we rent. I have a 1-year-old baby and a 6-year-old girl who depend on me, and I don't think they acted correctly towards me. I will still try to get my car back, but if there is no agreement, I will obviously demand that they return all my belongings and personal documents that are in the car.