Great people walking at this bank they take their time and they don't rush you they are all kind…read moreand very caring!

Sorry I hate this bank. The online banking is SOOOO outdated and lame. And to this day I can hardly…read morefigure out their statements. I have almost never had a good experience going in either.

I needed some documents notarized before leaving the country and my own bank was giving me the run…read morearound (on a cold and snowy day). I decided to try rockland trust and Jamar was more than happy to help. He had to finish up some things and apologized, though there was no need to as he was doing me the favor! Very polite and when he noticed that the documents were related to my father's passing, he expressed his condolences. I needed more documents notarized a couple of moments later and the woman who helped me (I believe she was the branch manager) showed the same level of professionalism. I'm not ready to switch (or add) a bank yet, but when I do, rockland trust is going to be it!

his bank is fine... until you have fraud on your account & you are forced to close it. They have…read moreliterally dropped the ball on EVERY. SINGLE. THING. since this has happened exacerbating my problems & headaches & costing me more money. They said they would allow certain automatic payments to post that I allowed-- they never even notated my account about it! I go in person-- tell them the same thing & they agree to let certain payments go through-- then they sent them back. I got charged fees on all ends from all kinds of companies it has been an absolute NIGHTMARE. I spoke with Brian from customer service who told me to contact him personally if there were any more issues. Well I have been trying to get in touch with him ever since- I keep being told he is not in or he will call me back and he never does. Rockland Trust isn't going to magically put money into your account to cover the fees that you're charged from other companies from them dropping the ball. It's oops and sorry now you eat it. I literally can only deal with so much in a day because there are only so many hours & I can only handle so much. I cry every day I have to deal with this. And it just never ends. This was almost two months ago & I am still dealing with this constantly. I would switch banks now but I AM NOT GOING THROUGH THIS AGAIN SWITCHING EVERYTHING OVER! But you can prevent this by going to another bank now.

Someone hacked my account and they wouldn't give me back my $230 as any other bank would. STRONGLY…read moreDO NOT RECOMMEND! THEY DONT CARE ABOUT THEIR CUSTOMERS ! Will be cancelling my accounts!

I have been a loyal customer of Webster 5 since I moved to MA in May of '98 and this by fat ids my…read morefavorite branch. You walk in and the first thing you see in Nancy's deck. Unless she's on the phone, expect a warm greeting. She always has something for the kids, sticker, lollipops, and last time we were in, silly bands. No matter how long the line is, the wait is never bad. There are always plenty of tellers working. They offer truly free banking and I love them for it. I will continue to do my banking here and be treated like a king.

They were extremely rude to me when I called and tried to ask a question about my debit card. I was…read moreblown away at how rude and disrespectful the lady was to me over the phone. It ruined my day and I will no longer be doing my business there. If I could give them 0 stars, I would.

Ihave been a Needham resident for over 35 yrs. I have trusted this bank with a number of personal…read moreaccounts, Ira's & Cd, Safety dep. box, & account for grandchildren. Always very polite and accommodating. When calling on the phone, they are always eager to help.