I have been a customer of Village Bank for over 40 years. I have had multiple accounts with them…read moreincluding multiple Mortgages that we never paid late and paid off . The last mortgage Village Bank held for us was paid off this past July. Up to now I would recommend them as the best bank around till the past couple of days. As of right at this moment as I write this review I would not recommend them to my worst enemy. My husband and I grew up in Newton, lived in Newton, and were treated as valued customers. My husband works for the City of Newton and we have remained loyal customers to them. Village Bank was and is the only Bank we recommend to our family and friends till now unless they redeem themselves fast. Their reasoning and treatment is in acceptable. I began an on line application for a home equity loan and the information, treatment and contact with their loan department since I started the application has left me dumbfounded and scratching my head. It all started with Joan who called me with regards to my on line application who relayed the very disturbing information that they will not consider processing my loan. She sought permission and approval to process my simple loan from the vise president and I believe it was Denise who ultimately decided against processing my loan request. The reason why is outrageous. I was legitimately outraged, mad, upset and discriminated against. What I learned from her was horrifying. Village Bank has held loans from us in the past and it didn't make sense to us why they wouldn't even consider our application. I asked Joan to have Denise, another VP or President to call me to explain their reasoning of not processing my loan further and to attempt to get them to reconsider. I called today and I left a message with Denise who I was told was in a meeting and that she would call me by the end of the Day and that didn't happen. All I wanted was to be treated like a valued customer as their message says while you wait on hold. At 2pm today I called back after not hearing from Denise and spoke to a great guy Ed today who will hopefully get me in contact with Joe to resolve the awful treatment I have received thus far. Denise had left for the day! So not only was I not treated like a valued customer I was also not worthy of a call back. Time will tell if Village Bank will stand by their so called valued words and customers. Let's see if redeem themselves. Sincerely from a once valued customer!

Been a member of this bank for years. They've generally been great service wise, but unfortunately…read moretheir turnover rate is very high so i rarely get the same teller twice. Also they are on the Sum network so if you need to get money out of an atm you need to find a sum network atm otherwise you will be charged a few bucks for fees.

I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The review that i have posted, I would tell that all the tellers have been very, polite and help me…read morein all the problems give them to solve. Also I had problem to write this review to give this branch a rate of 5 stars.

Great experience. I'm do not have an account here and was treated with respect and had the manager…read morenotarized something at no cost. Impressive client service

Still 5 stars. My debit card was compromised, and rather than go through online re-ordering,…read moreEthelbert encouraged me to come in. Less than 15 minutes after I arrived, I walked out with a new debit card - with a chip, even - and immediate access to my account. Staff here is always great, always helpful, and always friendly.

Consistently terrible customer service. From the tellers to the branch manager. They are…read moreunprofessional, at times condescending, and lack even the most basic customer service skills. Of course this does not apply to every teller but certainly the majority of them. They recently made a MAJOR error with one of my accounts and not only the branch manager, refuse to address it, but he also refused to provide me the contact information for the regional manager while I was there so that I could seek a resolution. Additionally, he gave me unsolicited legal advice about the error they had made. Advice he was incorrect about, and certainly unqualified to provide. What I don't understand is how one branch can be so inept yet another 2 miles away in Newton Center is professional and competent.

Switching to Citizens was my WORST financial decision of 2020. I received a promotional mailer…read moreurging me to switch my account from my current bank, Santander, to Citizens. In exchange, I would receive a $300 bonus payment, if I also moved my direct deposit there. So, I thought, why not??? Very bad move. I stupidly assumed that this payment would be made in a timely manner. But after 90 days...NOTHING. After numerous visits to the bank and meeting with their very clueless and not helpful staff, I had to write a letter to the smiley Bank Manager with threats of reporting her to the Banking Commission and MA Attorney General. Hmmmm, amazingly, the same day the $300 appeared in my account the same day. DON'T BELIEVE CITIZEN'S TOUCHY FEELY ADVERTISING. They are a big, uncaring bank, just like all the others....

At around 3:45 PM, I was waiting in line at the bank because I have been experiencing an issue with…read moremy account through the mobile app. I had already tried resolving it myself and even called customer service at Bank of America, where I was advised to visit a nearby branch and was told that no appointment was needed. When it was my turn, the employee assisting me, Ejvis, initially said she would help me. She asked for my ID, and after I provided it, she looked at me in a way that made me feel uncomfortable and then asked for my passport. I informed her that I did not have a passport with me. She then said I would need both my passport and my Social Security number. After having me wait about 15 minutes while she was speaking with a colleague about taking a break, she returned and told me that I would need to make an appointment instead. This was frustrating, especially because I had already been told by customer service that an appointment was not necessary. This is also not the first time I have had a negative interaction with Ejvis. I have also noticed her treating other clients poorly. During this interaction, she appeared uninterested in helping and did not seem to care about the issue I was trying to resolve

Never enough tellers and waiting way too long and I've gone on different times of day different…read moredays of the week. Someone should advise people with smaller deposits to use the ATM option so that when there is only 1 teller it goes by faster. I dread doing any banking that requires a teller at this location. Be prepared to wait. A long time.

One of the few banks opened outside of typical bank hours and essential for anyone with your…read moretypical 9-5 job. Not only are they open till 7pm every day of the week but they also are open all of Saturday and from 11:00-3:00pm on Sunday. One thing to make sure you're aware of is the address for This bank is incorrectly labeled. According to the Citizens Bank website & Yelp this bank is located on Watertown Street in Watertown when it's really on Watertown Street in NEWTON NOT WATERTOWN. The staff is great, very friendly and helpful. They are always willing to answer your question and go that extra mile.

So we've been doing business with citizens bank for over 5+ years. I've been going to this…read moreparticular branch for 3+ years. I've never had a issue with the staff when Champa was the manager. My most recent experience unfortunately was not one that I was use to. One this particular visit, the branch manager decided she was going to let me know that she was doing me a favor by taking my deposit that was not the excite amount. I was totally shocked and thrown off by her comment. I reminded her that this was a bank, and indeed bank give change. She then proceeded to tell me that she would no longer accept our deposit if it not the excite amount. I asked to see the policy in writing, she couldn't provide it. I then explained to her that this was the closes bank to use in walking distance which is a 30 minute walk just to get there. She was not nice. I called citizens corporate to give my feed back, now I'm letting my community know as well. If you choose to bank with them, make sure you have the correct amount of patients. I literally driver further just not to deal with them. Sorry not Sorry

I went to use this ATM drive-through because it was raining and it is someone does not charge a…read morefee. I withdrew $200 received 20s I needed two $200 bills had to get out in the rain went inside. Ask the teller if I could exchange for $200 billsand she said you have to have an account in order to exchange for $100 bills. I asked if she was serious. I stopped into manager's office and asked her the same question. She said oh yes, you have to have an account. I'm saying to myself bull you know what I would not deal with this bank I used to have an account there this place is terrible not consume a friendly no customer service no smile. I don't know the woman at the teller. She had a butt haircut on top of everything else she wasn't even like worth looking at totally disgusting. I would not bank here rude all the negatives stay away.

Great branch, friendly staff, in & out banking, honest and great CD rates. Never had a line, you…read moreare helped immediately . will be keeping our accounts here for a long time!

My husband and I scheduled an appointment to discuss a home equity line of credit. We received…read moreemail confirming our appointment at 1pm. We show up and the mortgage rep is in their Needham office. The manager calls him and says he can drive up but it will take a half hour. She apologized profusely but then added she was surprised when she saw the appointment come through, since their mortgage rep is no longer in that office. Needless to say, if she knew this info she should have called and told us so we didn't make a useless trip. I typically don't write negative reviews but I also had a less than pleasant experience with the same woman a year or so prior. Although my husband and I both work and contribute financially, she barely acknowledged me, like my husband was the only one she was speaking to. And as the old adage says about assuming..

Just an update to say that I have had no problems with the check depositing anymore! Also wanted…read moreto say that I've only had pleasant experiences at this branch.

This is a great bank. Believe me, after leaving hellish Bank of America, it didn't take much for me…read moreto think that any bank would be great. But seriously, I am very happy to be a customer here. Remember back to the days when you could call your bank and reach a real, live person right away? At this bank, a live operator answers the phone and will connect you to any department that you need. He/she is also very knowledgeable and can sometimes answer your questions right then and there. Their online banking system is great and in real time. Almost all transactions show up within a minute or two! This is a feature that is really important to me and is something that BOA didn't have (with BOA, transactions would appear, disappear, reappear a week later). Highly recommended.

We went here to get notary services... The branch manager and assistant branch managers are…read moreextremely helpful and pleasant! Very nice atmosphere for a small branch.