They have the worst customer service. They charge me for escrow for home insurance and don't pay. I…read morehad to pay myself multiple times and was told in was get money back and never did. Tried calling and 4 times on hold over an hour to talk to someone. They put you on hold and call drops. What kind of scam is being pulled here. If you don't want to pay home insurance I'll pay it and Cg rage me less for monthly mortgage w escrow. Don't use this mortgage company!

I have never written a review in my life, but Cross Country has created a such a huge breach of…read moresecurity, i need to warn people. I divorced my ex and we sold our (jointly owned) house in May '21. Cross Country arbitrarily listed my ex's name first on all correspondence, so when we divorced, it would hit his "change of address" with the post office first. Once CC receive this change of address notification, instead of contacting both parties, CC changed the address to that person's address and only that persons address. Because they just changed it instead of contacting both parties to get approval, I have spent the better part of 9 months trying to get information and an escrow refund that belongs to me. Every time I call in to get info, they send a follow up notification letter to my ex. Because his is the only address they will log. My ex has taken all refunds and all paperwork. A situation that is leading us into an expensive court battle that Cross Country could have prevented. Now that they know the problem, you would think they would resolve it by adding my address to the account also. No!! They tell me they cannot change without my ex's approval. He is refusing (shocker) and he has confiscated my escrow refund. This is not only discriminatory, it could be dangerous for those who have to contact an abusive ex spouse. A firm that cannot log 2 different addresses for co- mortgage loans, clearly shouldn't be handling people's financial info or funds of this size. Especially when / if they may divorce. You can expect your ex to receive your private information and they will do nothing to resolve it except say that is the policy. 9 months later I am in an expensive court trial because Cross Country Mortgage chose to pick one person to communicate instead of both the people on the loan. As I said, the home was purchased with only my money. But they only have room for one address despite the fact that the divorce rate is 50%! And who gets that coveted position of receiving all information and funds...is chosen by Cross Country. What an unbelievable breach of security. If i could have given 0 stars - I would. Go elsewhere.

Was a 5, until they sold my loan. Mortgage Network was wonderful and made everything smooth and…read moreeasy. The closing was a breeze. But now this. They sold it to a 1 star, shady loan servicer with terrifyingly horrible reviews, no accreditation at all, not even the Better Business Bureau. I had no idea this was even possible, and now I am stuck with a loan through a company that will likely harass me, mess up my escrow and mess up my payments. I would go to a bank directly next time. This has really disturbed me.

Deborah Lynn Bodnar was AWESOME. I frequently have heard horror stories about the home buying…read moreprocess, BUT Deb made everything so easy for us. Zero stress. We went into this process as first time home buyers and didn't really know what to expect. Deb walked us through everything and answered any and all questions we had extremely fast - not once did we feel nervous or confused. She asked for the necessary paperwork and did the rest. She honestly made us feel like VIPs. Everything was done quickly and accurately which ultimately led us to the home of our dreams. I cannot say enough good things about Deb, and I will be recommending her to anyone I know that is looking to buy a house.

Honest and knowledgable. Worked with Greg would use again. Responds quickly to email.read more

I have worked with Greg multiple times and he always gets it done on time! No glitches, no drama,…read morejust a very smooth process! I would definitely work with Greg again!

I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

Dan is unbelievable! Prior to working with Dan I was referred to two other loan officers and it was…read morea nightmare. I was so stressed, anxious and left in the dark. Dan was able to help me in a time crunch so efficiently and explain everything to me. He is knowledgeable and provided me with the information I needed to make things happen. I am so grateful to work with Dan. He completely calmed my nerves and made this process seamless!

I second all the positive comments about working with Dan- buying a house is full of complications…read moreand challenges and reasons to be overwhelmed but Dan made the mortgage process LITERALLY seamless. I've heard horror stories of mortgage companies being careless, changing terms and making last minute demands, etc. etc. but Dan led us through the process, explaining everything [and delivering a great rate] without a hitch. I am SO glad we worked with him, and highly recommend to anyone in the process of seeking a mortgage.

HORRIBLE, HORRIBLE My wife passed away very suddenly she was a member of the Mass State Police with…read more35 years of service she was set to retire in 6 weeks I had to go to Metro Credit Union in Peabody to show them the death certificate and to close the account I was told that I have to get her name off the account I ordered new checks same account number but just my name on them then I was told it has to be a different account number after buying them I mentioned it to the Asst. Manager who at the time I was dealing with and she said well they should have told you..... I felt she was very unprofessional my wife just passed away and now I'm dealing with this, I also mentioned that their was very recent fraud on the debit card from Florida and California I live in Massachusetts she said I don't see those transactions on my computer I said I saw them on my computer one hour ago she said well just call this number I called that number and they also saw the transactions that were made in Florida and California that were not made by me I mentioned this to the Asst. Manager I was dealing with at the teller window not at in office or cubicle setting she said those people are just contractors I just wanted to scream, cry and pull my hair out I'm a tough guy but this is customer service it's like I was bothering her. A few days later I took my 3 accounts out of Metro Credit Union and they won't be getting the 6 figure life insurance $ check I was going deposit in their bank, never got reimbursed for the new checks I had to order but I will take it as a loss. I hope senior management see this that their are 3 reviews all with one star.... Is it the employees or Asst. Manager or the members?

They are the worst! Rude tellers, bad service and when they update anything I feels like they do it…read moreto disadvantage the customer. Leave your money in a mattress in the street us a better option than Metro. Peabody branch is the WORST.

Awful. Our mortgage papers were full of errors. Our contact (David Bolton) lied about the time…read moreframe he would accomplish the mortgage in. He often hit reply, rather than "reply all" making communication and keeping everyone in the loop difficult, and adding delays. Delayed our tight deadline by starting to drafting a 7 year ARM for us (that we never asked for. We wanted a 30 year). Often would take days to respond. "Overnighted" us packages that took four days to get there. Lied about what time he got documents. Cost us an 1/8th of a percentage point because of delays and speed bumps in communications, and nearly cost us our deposit because of dishonestly relating the time frame he needed to get things together. Was generally a stressful situation. Would not use again. Got locked into using them by our real estate agent (another story of its own). Would not deal with again. Fun reading here, if you're interested: http://www.boston.com/business/news/2013/10/09/state-officials-order-mortgage-master-inc-pay-administrative-fine/WyJgSfSWAKMVtob4JeiT0M/story.html

Definitely can't speak highly enough of Ryan Wallis. Being a first time home buyer I did not know…read morethe first thing about a mortgage or what I could truly afford per month. From beginning to end (even going as far as showing up for our loan closing) Ryan was a true professional. I have a great rate and am living in my dream house. Thank you to Ryan and the entire Mortgage Master team!

We've worked with Nick at Miller Mortgage for both buying and refinancing our home, and the…read moreexperience has been excellent. Nick was professional, responsive, and secured us a great interest rate. Everything was done on time, just as promised. Highly recommend!

Grade F, run from this scam Received a fantastic refi…read moreletter in the mail. Two months later, nothing worked out, lost 2 months of time dealing with this. My agent acted like he new nothing about a transfer fee that is required with the title company in Florida. Pure run around. Constant "I'll call you tomorrow". Customer beware. This was horrible customer service. Very deceptive. Wish I could rate them a zero.