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Naca Home Buyers

5.0 (2 reviews)

Services - Naca Home Buyers

Buyer's agent

Listing agent

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3 years ago

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NACA - Thank you!

NACA

(33 reviews)

Dorchester

I'm extremely impressed by the NACA program. Their workshops are thorough, educational and helped…read moreme understand what it takes to become a homeowner. My counselor is extremely helpful, quick to respond, and great at communicating. I'm looking forward to becoming a homeowner one day, but only by doing it the right way and making sure I live within my means. The NACA program ensures I own a home the right way! I highly recommend this program!

Extremely disappointing experience -- accountability matters…read more Our experience with NACA has been incredibly frustrating and disappointing. We entered the program in good faith, followed the instructions provided to us, and relied on information given directly by NACA's team while navigating the home-buying process. Unfortunately, we later discovered that information we were given was incorrect. This was not an error on our part. We followed the guidance provided by NACA, and we are now dealing with the consequences of information that their team gave us. Mistakes can happen. What matters is how an organization responds when its mistake has a real impact on the people who trusted them. We reached out to management directly to explain what happened, request accountability, and ask for a fair resolution. Our initial email went unanswered. We subsequently followed up because we should not have to repeatedly chase an organization for a response regarding an issue caused by its own team. That is what has been most disappointing about this experience. When you're dealing with something as significant as purchasing a home, you need accurate information, clear communication, and accountability. If your team provides incorrect guidance, the customer should not be left holding the bag. We are intentionally not putting every detail of the situation in a public review because we are still attempting to resolve the matter directly and professionally. However, prospective NACA participants should absolutely be aware of our experience. My advice: document every conversation, get important information in writing, ask questions when something doesn't seem clear, and do not assume that information provided verbally is accurate without verifying it. We sincerely hope NACA chooses to take responsibility, address the consequences of its error, and provide us with a fair resolution. Right now, however, we feel let down by an organization we trusted during one of the most important financial decisions of our lives.

Naca Home Buyers - mortgagelenders - Updated October 2026

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