Awful. Our mortgage papers were full of errors. Our contact (David Bolton) lied about the time…read moreframe he would accomplish the mortgage in. He often hit reply, rather than "reply all" making communication and keeping everyone in the loop difficult, and adding delays. Delayed our tight deadline by starting to drafting a 7 year ARM for us (that we never asked for. We wanted a 30 year). Often would take days to respond. "Overnighted" us packages that took four days to get there. Lied about what time he got documents. Cost us an 1/8th of a percentage point because of delays and speed bumps in communications, and nearly cost us our deposit because of dishonestly relating the time frame he needed to get things together. Was generally a stressful situation. Would not use again. Got locked into using them by our real estate agent (another story of its own). Would not deal with again. Fun reading here, if you're interested: http://www.boston.com/business/news/2013/10/09/state-officials-order-mortgage-master-inc-pay-administrative-fine/WyJgSfSWAKMVtob4JeiT0M/story.html

Definitely can't speak highly enough of Ryan Wallis. Being a first time home buyer I did not know…read morethe first thing about a mortgage or what I could truly afford per month. From beginning to end (even going as far as showing up for our loan closing) Ryan was a true professional. I have a great rate and am living in my dream house. Thank you to Ryan and the entire Mortgage Master team!

Was a 5, until they sold my loan. Mortgage Network was wonderful and made everything smooth and…read moreeasy. The closing was a breeze. But now this. They sold it to a 1 star, shady loan servicer with terrifyingly horrible reviews, no accreditation at all, not even the Better Business Bureau. I had no idea this was even possible, and now I am stuck with a loan through a company that will likely harass me, mess up my escrow and mess up my payments. I would go to a bank directly next time. This has really disturbed me.

Deborah Lynn Bodnar was AWESOME. I frequently have heard horror stories about the home buying…read moreprocess, BUT Deb made everything so easy for us. Zero stress. We went into this process as first time home buyers and didn't really know what to expect. Deb walked us through everything and answered any and all questions we had extremely fast - not once did we feel nervous or confused. She asked for the necessary paperwork and did the rest. She honestly made us feel like VIPs. Everything was done quickly and accurately which ultimately led us to the home of our dreams. I cannot say enough good things about Deb, and I will be recommending her to anyone I know that is looking to buy a house.

They have the worst customer service. They charge me for escrow for home insurance and don't pay. I…read morehad to pay myself multiple times and was told in was get money back and never did. Tried calling and 4 times on hold over an hour to talk to someone. They put you on hold and call drops. What kind of scam is being pulled here. If you don't want to pay home insurance I'll pay it and Cg rage me less for monthly mortgage w escrow. Don't use this mortgage company!

I have never written a review in my life, but Cross Country has created a such a huge breach of…read moresecurity, i need to warn people. I divorced my ex and we sold our (jointly owned) house in May '21. Cross Country arbitrarily listed my ex's name first on all correspondence, so when we divorced, it would hit his "change of address" with the post office first. Once CC receive this change of address notification, instead of contacting both parties, CC changed the address to that person's address and only that persons address. Because they just changed it instead of contacting both parties to get approval, I have spent the better part of 9 months trying to get information and an escrow refund that belongs to me. Every time I call in to get info, they send a follow up notification letter to my ex. Because his is the only address they will log. My ex has taken all refunds and all paperwork. A situation that is leading us into an expensive court battle that Cross Country could have prevented. Now that they know the problem, you would think they would resolve it by adding my address to the account also. No!! They tell me they cannot change without my ex's approval. He is refusing (shocker) and he has confiscated my escrow refund. This is not only discriminatory, it could be dangerous for those who have to contact an abusive ex spouse. A firm that cannot log 2 different addresses for co- mortgage loans, clearly shouldn't be handling people's financial info or funds of this size. Especially when / if they may divorce. You can expect your ex to receive your private information and they will do nothing to resolve it except say that is the policy. 9 months later I am in an expensive court trial because Cross Country Mortgage chose to pick one person to communicate instead of both the people on the loan. As I said, the home was purchased with only my money. But they only have room for one address despite the fact that the divorce rate is 50%! And who gets that coveted position of receiving all information and funds...is chosen by Cross Country. What an unbelievable breach of security. If i could have given 0 stars - I would. Go elsewhere.

I want to write this review because I want to express how happy I am to have had Kim as part of my…read moreteam. As I began my journey to purchase a home, I found myself wasting time with different well-known banks. You name them and I probably called them. I found myself repeating my needs every time I talked to one of these banks and I felt there was never any real interest to help. I spent a good three months of my time having my questions answered, calling and leaving voicemails, and never getting calls back. I was referred to Kim from a third party and from the beginning, I could feel it was going to be different. From the first call, I let Kim know what I was looking to do and what I was going through with the other lenders. Kim understood and asked all the right questions. Throughout the whole process, Kim asked for what she needed and explained every step in detail. If you need referrals for home inspectors, lawyers or real estate agents, she has them. There are many qualities that made Kim stand out from the rest. When I emailed her she always responded promptly. When I called, she was always ready to answer any questions I had and if I needed to text, she would always text back. Whenever I looked at a potential property, Kim had no issues running numbers for me to see what the payments looked like. She was courteous, prompt, and you can tell that she loves what she does. Even at the last minute when some changes were done because of and adjustment I requested, Kim worked her magic and got me what I wanted by my closing date. I feel blessed that Kim was part of my team and highly recommend her. If you are serious and ready to purchase a home, you need to work with someone that will get you through the loan process and will guide you every step of the way. This is what Kim does and she does it well. I give her 5 stars and will ensure that I work with her on my next home purchase. If you don't want to waste any time, especially with the banks, Kim is the only person you need to work with. Believe me, you will be extremely happy that you did.

From the owner: The most important rule I've followed in my 16 years as a mortgage loan originator is this: My…read moreclients always come first. After many repeat clients and referrals, that's something I'll never change. Here's another one: Hard work makes a difference. When you come to me for your home loan, I start by listening to your goals and plans, and then I go to work to find the loan options that best suit your needs. My commitment to working with you carries on throughout your home loan, from prequalification to closing, and beyond. Whether you are a first-time homebuyer or seasoned buyer, or you are considering a refinance, you can trust me with your home financing needs.

I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

Cannot thank Ryan Wallis enough for all of his efforts while assisting us with buying our first…read morehome. Ryan answered all of our daily questions quickly and efficiently and always updated us along the way during the whole process. We highly recommend partnering with Ryan to ensure that you get the best available rate and response time to ensure that you get your future home. Thank you Ryan! Stephanie and Alan

Ryan has helped me with multiple mortgages for both my primary residence as well as vacation…read moreproperties. He has been nothing but professional and has always delivered excellent customer service. From beginning to end, he was informative, extremely thorough and has always closed our loans on time.

John Donlan walked me through the mortgage process and continually updated me on the best rates…read moreavailable and the proper amount to put down on my property. I was so impressed with the work of John and his team that I refinanced with them several years later when there was a sizable drop in interest rates. I can't recommend Gold Coast Mortgage highly enough. This is the very best mortgage company on the North Shore. Thank you John and team.

I had a fantastic experience with Jessica and Matt. We had a lot of challenges in our situation and…read morethey always powered through it no matter how difficult. I was treated like family and I couldn't be more grateful for everything they have done for me. Every question I had was answered to full extent and every phone call or email was answered promptly. I can't thank Gold Coast mortgage enough for helping me find my dream home! I absolutely recommend thank you for valuing my situation as if it was your own!

We've worked with Nick at Miller Mortgage for both buying and refinancing our home, and the…read moreexperience has been excellent. Nick was professional, responsive, and secured us a great interest rate. Everything was done on time, just as promised. Highly recommend!

Grade F, run from this scam Received a fantastic refi…read moreletter in the mail. Two months later, nothing worked out, lost 2 months of time dealing with this. My agent acted like he new nothing about a transfer fee that is required with the title company in Florida. Pure run around. Constant "I'll call you tomorrow". Customer beware. This was horrible customer service. Very deceptive. Wish I could rate them a zero.

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!