We live in Amesbury and utilize the Amesbury branch of Align Credit Union. Align is a wonderful…read morecredit union located right in our community. We have used a variety of services offered and always experience fantastic customer service! All credit union employees are so personable and friendly. They take their time and you never feel rushed. It's always such a pleasant experience when we visit the branch. We have done business with the credit union in many facets. Whether online or in-person, we are met with the same great service. We have needed guidance through a variety of different needs and customer service has always been there to answer questions with knowledge and patience.

Simple Question and they make me wait on hold for 30 minutes…read more Glad there are other credit union options out here, WOW

I've been inside twice for transactions. Each time there's been 3 employees in lobby/teller area…read more Each time 1of the 3 presented themselves as a rude and verbally aggressive person. That trends towards a more than 33% chance I will be treated poorly should I dare a third visit. I am 100% certain that, though I may use the ATM, I will never subject myself to the bad people that exist inside that place. All the reviews here are at least about a year old and most are positive and even name the representative who assisted them. I've never had the luck to encounter them and I suspect that there's many new employees there.

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

Totally the best bank...I can bring my dog in they have all kinds of freebies..and the tellers are…read moreall so much fun!! A bank is a bank but I enjoy talking with the staff at this one!

The tellers there are wonderful, helpful and professional. However, the mgr, Sheryl, did not…read moreimpress me. I deposited a large amount of checks that were fairly high. TD put the checks on hold, which they legally can do and I have no problem with. I met with Sheryl yo see how long the hold woukd be. She pulled-up my account and told me she could see the checks were deposited, cleared and I had spent the money. No matter how I attempted to explain to her and basic math would have shown that I had not spent the money. I left frustrated and feeling belittled, called customer service and they were able to quickly see the money eas in fact just on hold, not spent and gave me a date of availability. The CS agent called her while I was on hold explained the situation to her and still claimed I had spent the money.

What took me so long! Finally, I moved to the other bank in town (Institution for Savings) and…read morewhat a difference in service and customer care. Was a long time customer. It's my impression that the leadership doesn't know how to retain clients. Front line people are all very nice. It's not the people in the front line. They do the best they can.

tried to get simple email adress from them they refused to…read more comply i did get reasonably irate at their refusal to provide my ability to do my business through just email for some reason they refused they ended up closing my account and told me i had no recourse for fraudulant charges go anywhere else

5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful…read more Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!

Outstanding service by their consumer lending department! We had a nightmare experience with…read moreanother regional bank (not Eastern) seeking a home loan. The staff at Eastern were lifesavers. They were able to do everything in their power to process our HELOC application quickly and painlessly. We closed several weeks ahead of our original predicted timeline. I've been recommending Eastern Bank, and this branch in particular, to everyone who asks.

I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

We have all of our personal accounts here and while we have had occasional frustrations, mostly…read morewith the on-line banking (we don't use the bill paying service anymore), we still value the personal service and the fact that it is a rock solid, local bank. Several months ago much of my jewelry was stolen. One recent weekend, my husband took me shopping to replace a couple of pairs of earrings, and he surprised me with a necklace and matching earrings and a couple of other lovely pieces as well. The next Monday, a bank manager called, asking for my husband. She said that regretfully, she couldn't speak to me about why she was calling but she needed to speak to my husband as soon as possible. I was mildly annoyed as all of our accounts are joint accounts but I called him at work and asked him to let me know what was going on after he spoke with her. He called me back a few minutes later, chuckling. Someone at the bank had noticed that his bank card had been used to buy several pieces of jewelry at different stores and they just wanted to make sure that he had made the purchases. She didn't want to tell me what she was calling about in case he had purchased them as gifts for a birthday or anniversary - she didn't want to ruin a surprise. This is a bank with a heart that cares about its customers' accounts and about its customers. This is not the first time that they have called to verify expenditures when debits from our accounts have deviated far away from our usual spending pattern. Fortunately, there has never been an issue, but it is reassuring to me that if there ever was one, they would spot it immediately.

They are dishonest during the mortgage process and will switch things up right before closing. Do…read morenot go through Jeffrey Salerno. He is a horrible loan officer. They are absolutely not fair or transparent. They do not communicate effectively and let our appraisal sit for 9 days before reaching out.

we applied for a conventional loan and after submitting our information it took 2 weeks of calls…read moreand e-mails daily for the loan officer, Mackenzie, to finally run the numbers just to tell us we didn't qualify and no further follow up. Lack of care caused us to miss out on other opportunities that we were looking at during the 2 weeks we were pushed off. I applied to Cape Ann Savings and was able to get a pre approval the same day.

So I like and dislike this bank. First off most of the tellers never have a smile on their face or…read moresay hi. Today I asked the teller if there was a bathroom I could use and all I got was "ask the receptionist"... really? Just flat out rude. Oh and this is only for the Gloucester branch. The people at the Essex one are always very nice!

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.