If I could give this bank no stars, I would…read more CD matured on August 8, 2023, and I requested that the funds be sent to me in another state. Today is September 12, 2023, and I still haven't received the funds despite numerous phone calls, a letter, pleading. You CANNOT get to a real banker from the branch you have your money in. Instead, they route you, no matter what phone number you call, to a service center. Those answering the phone are polite, incompetent and have no vested interest in you. I've done business with this bank for approximately 9 years and had no problems in the past when they had their original moniker, "Newburyport Five Cent Savings." Fast forward to a bureaucratic bloated morass of incompetence (they have something like 20-30 VP's in this organization), and here we are today with a new moniker, "Newburyport Bank - Journey Well." I would say my journey has been from he**. I can't get my money from this fraudulent bank, and I believe they never sent me my funds but, instead, and it's an old strategy of banks, they are floating the money, getting interest off of the funds and will, when they decide to, send me my money. Beware. Crooks. Liars.

Our business accounts are with them and we receive stellar service no matter what branch we visit…read more The staff is always very friendly and attentive and asks how the family is doing and genuinely cares about the answer. When my son started to show an interest in saving money (age 3) one of the tellers gave him special booklets to save quarters with, which were quickly filled up. I brought him to the main office and they had him "fill out" the paperwork to open his first account and deposit the quarters he had saved up; it was awesome how they played it up so that he felt like a grown up... he still talks about it to this day! Excellent community bank, they are always giving back to various causes and charity events in the area!

We live in Amesbury and utilize the Amesbury branch of Align Credit Union. Align is a wonderful…read morecredit union located right in our community. We have used a variety of services offered and always experience fantastic customer service! All credit union employees are so personable and friendly. They take their time and you never feel rushed. It's always such a pleasant experience when we visit the branch. We have done business with the credit union in many facets. Whether online or in-person, we are met with the same great service. We have needed guidance through a variety of different needs and customer service has always been there to answer questions with knowledge and patience.

I have told my wife multiple times I shouldve stayed at the credit union I was originally with…read morebefore moving to the area. Their Member Call Center is awful. Called multiple times, saved a place in line multiple times 3 hours after the first call nothing. Can't get a direct line to my Amesbury Branch either.

I had a problem that went on for several weeks with a wire transfer to an account for my…read moregranddaughter in school out in California. The amazing Diana Hennessy at TD bank location in Newburyport finally researched , sourced and resolved the problem for me today. So relieved . Thank you so much Diana!

Fully recounting my story would take far too much time and space…read more The largest picture is that getting the branch manager only got on the phone after I spent three hours seeking aid from other branches and the corporate office. Even then, she clearly strongly resisted speaking with me. This conversation occurred after she knew that two of her employees had given me scads of incorrect information and had shown a complete lack of understanding of banking by using terms such as "I think" and "probadly." By this time, I had been materially disadvantaged due to an error by the second employee. Rather then offering an easy operations solution, the manager provided a solution that required me to undergo the inconvenience of a trip o another branch solely due to the error regarding which I was entirely blameless. This is during a Covid uptick while I have an underlying condition. The manager very quickly told me that she does not speak to customers, that "too many customers want to speak to me," and that she "only works by appointment." She added that her employees are qualified to handle customer. She did not respond when I replied that that obviously was not the case. The manager further stated that she knew that I had been irate for 2.5 hours and made it cLear that she never intended to speak to me. The added injury to all these injuries is that I very justifiably spoke to the manager in an angry but not at all obscene or threatening tone. Her response was that she was going to hang up if I continued to speak to her like that. A small branch like Newburyport that has a smaller staff needs a better person at the helm. The larger and sadder truth is that this manager clearly lacks the the proper attitude to occupy the corner office at any branch but almost definitely will continue doing so either in Newburyport or another location that will need to suffer under her "leadership."

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.

Interactions and communication with the Lending Office were very disappointing. For a local bank, I…read morefelt their attention to detail and commitment to the customer were lacking at best. I would not recommend them for home financing, as the appraisal took ten days to come back, and we struggled to get in touch with the appropriate parties.

Once again, their policies prevent me from having control…read more I have little control over my own money. Absolutely asinine that this bank can tell me what I can and can't do with MY money, based on THEIR policies. I'm going to Turkey and mentioned while I'm there I will need to wire some money over. I stopped in a couple weeks before my trip just to see what can be done so there is no hiccup. I was told that I cannot wire money unless I'm present at the bank... And while they were trying to figure out a way to work around this, they looked up their policy on wiring money, and Turkey is one of the countries that they are not allowed to wire money to. Absolutely ridiculous that they develop these policies to protect people from themselves. I don't need protection from myself. If I am in Turkey and would like to wire money to myself versus carrying a couple thousand dollars around in cash, that is my prerogative. Now I'm being forced to potentially lose all of this cash. A couple months ago, someone from the bank told me that they developed these policies just in case I am forced to send money or have a kidnapped family member abroad. For argument sake, I turned around and looked at her and said, with all due respect, if someone kidnaps my child from another country, I'm going to wire them every penny in my bank account to get my child back, so who the hell are you to tell me "sorry you cannot wire money to get your child back"?!?! Absolute garbage!

I recommend this bank for its interest rates for loans and savings accounts. After checking around…read moreand comparing they also have less fees than most others. The staff members are very helpful and accommodating. They answered all questions with a smile. I like the fact that loans stay with them for the life of the loan.

My wife and I met with Vera to make sense of our finances after getting married this past summer…read more The next six months will involve considerable life changes in geography and career for both of us; Vera's insight was incredibly helpful and encouraging and empowering at what feels like a somewhat vulnerable period in our lives. We were able to speak frankly with Vera about our hopes and fears. She reassured us that we made good decisions and have the capacity to make more. We recommend that people go to Vera if they're looking for advice on building wealth. We went in anxious but came out empowered and hopeful about our future. Thank you so much, Vera!

Just go to Vera, and tell her everything. Seriously, she's great. Very detail-oriented, provided…read moreadvice on things I didn't even remember mentioning. From SSDI asset protection, to different bank accounts, to dealing with taxes as a Real Estate Agent. I would like to echo the other reviews in that I left feeling empowered about my finances. She also helped me look at the risks of my professional ventures, and gave me a sense of security in my 1-year plan. I'm sure I will meet with her yearly to check in and re-assess. She also offered to meet with my brothers anytime over Skype, since they live in Arizona. When I first inquired on her yelp page, she gave me a free consultation phone call, and then scheduled a meeting in one of Newburyport's quaint and lovely offices. :) Her communication style is clear and up-beat, with written notes to help visual aid. After the appointment, she constructed all of the notes into a document and emailed to me. Woot woot!

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!