I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

This bank is hot dog shit…read more I would not support a bank with such a toxic track record.  Predatory policies, and awful to its employees. They acquired my through acquisition of Century bank.  Proceeded to not inform me and wrongfully destroy my credit.  Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern.  These predatory rules were designed and put in place by the executives.  If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit.  A few months of having Eastern bank in my life turned my credit score upside down.

5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful…read more Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!

What took me so long! Finally, I moved to the other bank in town (Institution for Savings) and…read morewhat a difference in service and customer care. Was a long time customer. It's my impression that the leadership doesn't know how to retain clients. Front line people are all very nice. It's not the people in the front line. They do the best they can.

tried to get simple email adress from them they refused to…read more comply i did get reasonably irate at their refusal to provide my ability to do my business through just email for some reason they refused they ended up closing my account and told me i had no recourse for fraudulant charges go anywhere else

Great local bank with great rates and service. When my regular bank could not offer a 10 year fixed…read morerate on a commercial loan I discovered this great bank. David was quick with responses and follow up and the loan closed with no drama on time. I plan on using them often in the future.

Great place to go do business if you are a Beverly municipal employee. Teacher, police, fire or…read morecity worker! Lots of services offered!And good CD rates!

From the owner: We strive to offer financial services and support in an exceptional, caring, and professional…read moreenvironment to our most important asset - our valued members.

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

Thumbs up for Trevor Brooks, Senior BOA banker at the Cabot St., Beverly office. Trevor provided…read morethat much needed customer support and hand holding while I was stressed from the BOA Legal department which in my opinion improperly and perhaps illegally (unauthorized) froze one of my (17 yr old) checking accounts mid-July which was used to auto pay. The aforementioned account was an ordinary checking account, not a conservatorship account. I take copious notes, constructed a detailed documented timeline of this four week issue and was prepared to escalate the problem resolution as far as necessary. Although legal provided nothing in writing, my understanding is they wanted me to ask the court to change one word of the court Co-Conservator document from "And"to "or". Had not realized the account was frozen until notified of check which bounced and rejected auto pay both resulted in $$ penalties, one waived but the other cost me $100 (not happy). Only after Trevor escalated situation to his management, and I threatened to complain and escalate to both BOA management as well as four other avenues of escalation did the problem get resolved last Friday. Trevor called me late Friday and was even willing to keep the office open later if necessary in order that the account got closed and funds transferred. If not for Trevor, I would have transferred my four accounts (1 Trust, 1 Conservatorship, 2 ordinary checking) plus multiple CDs to Chase. As far as I'm concerned BOA owes me $100 and BOA Legal owes me an apology for all the unnecessary stress. Thank you again, Trevor.

I was a Beverly Bank customer for decades and had nothing but good things to say about them (minus…read morethe really horrible user interface on their ATMs). Since they've been bought out by North Shore Bank, I've had a series of issues. The first was with my name, because when I opened my account back in the 1990s, I used the name I go by, not the one on my birth certificate. The next was with the software that links to my account to download transactions, which just stopped working over the summer. And now, the straw that broke the camel's back is that I keep getting locked out of my online accounts because they have poor "security" measures that mean any random person or automated attempt to log in can lock you out of your account if they don't fill in your security questions correctly. The ONLY way to unlock it is to contact customer service (instead of having some sort of reasonable backoff timeout that temporarily locks the account). They tell me that there's no way to turn this feature off, no way to whitelist certain institutions, etc. They just suggested that I stop using programs that do this (they mentioned Venmo as a common culprit, even though that's not my specific problem). This makes my account unusable.

I opened my checking/savings bank accounts here roughly 10 years ago. I've had nothing but issues…read morewith them. I've had MANY issues with overdraft fees--Charging hundreds of dollars in fees and being told there not much they can do about it--providing no options until complaints were made. Every branch offers a different level of customer service/satisfaction/expertise. They have a $1,000 maximum cap on transactions being made. I've gone out of state/country for vacations and have made local purchases for furniture, vehicle down payments etc. and had been declined because of said cap. I was told by several employees/managers that this is "their policy" and there was nothing they could do to permanently lift the cap. They only way I could get these purchases to go through was by calling them during normal business hours, having them wait on hold so they could lift the hold while the purchase was being made, then immediately reissuing the cap on my limits after hanging up our call...which I had to do on several occasions. THIS IS AN ABSOLUTE JOKE! They have a 10 transaction limit on purchases within a 24 hour period--again, this is a joke! So if you're like me and make several purchases on errand shopping, getting drinks/appetizers, etc. on a weekend--start counting your swipes! or you'll be embarrassed at the grocery store like I have with the "Sorry your card has been declined" pitiful walk off shame out of the store. I have many friends/family members that have had the exact same issues and have closed there accounts as a result. Needless to say, I made the same move and closed my accounts. What a massive headache over the years!--shame on me for sticking around so long. Bank here at the risk of your own hard earned money being slowly flushed down he drain.

I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

My whole family, grandparents, parents, grandchildren have been using Hanscom for too many years to…read morecount. My social security has not been deposited as of 3/31/2026. I checked back for over a year at least it has been deposited before the thirty-first of the month, some months it being more than three days before. When I found this out, I called the phone number I have always called 1-800-656-4328. I was put on hold and was told that my wait was 1 hour and 25 minutes. WHAT? I then went to the computer to look for the phone number of any branch only to find out that now their customers can no longer do that because every single branch now lists their phone number as 1-800-656-4328. Can everyone say CRAZY! Now every single credit union customer has to use the same 800 number. I have never heard of anything this insane. They have just lost multiple generations of the same family. I hope more are to follow.

Extremely helpful one of the many credit unions used by AAA for loans…read more Had a great experience with my auto loan. Great rates and good service