I've been to this location twice. Everyone has always been friendly and professional. It hasn't…read morebeen too busy either time and I've been helped within a reasonable amount of time. The parking lot is behind the bank and isn't too big and can be a little difficult to navigate.

Bank closed this morning. No sign. Lights out. Nothing. Called and it rang and rang. Nothing…read more Called main office. Not helpful. Called back as I had to make a transfer and was told it was open. It wasn't. Finally got there and asked about the rate on my money market account. It dropped by 60% since my last statement. Was supposed to be the highest yielding account when I opened it. Teller said they change rates all the time and put me in another account which was still only half of what I can get at another bank. I can get triple what they had me in. Oh yeah, been a customer for a decade plus. Obviously value my business. UNTRUSTWORTHY! Do not bank here. It is costing you money!

jessica was amazing and extremely helpful intensive and a pleasure to work with I to anyoneread more

Love love love our local Stoneham Bank! They do so much for the community - shred drives,…read moreHalloween stroll, tree lighting, town day...all of those things just make me happy. Like when they had Santa in the drive thru in those early days of covid. But what's the best about Stoneham Bank is how easy they make it to do business with them. The Branch Manager, Violeta, remembers me and greets me by name. I thought it was just me, but she does it for so many clients. Such a nice touch - why would we go anywhere else?!? TL;DR Highly Recommend!!

After being a customer for 5 plus years I deposited a check from one of my money management…read moreaccounts (Voya Financial) the froze my debit cards and acted like my deposit was fraudulent. I went into the bank and spoke to them in person and nobody could give me a reason why my debits card were frozen instead the started questioning me about where did the check come from it's a check from Voya Financial which is a Bank of America check like you are a bank and you never heard of any of this. what a joke no wonder why they have a 2.9 star rating

Went there today at 1:30pm and they were closed, No Signs, Nothing,…read moreHow inconvenient to there customers, They should close that branch permanently.

Amazing. I showed up as the doors were being closed! "Oh…read moreman they're gonna be annoyed." Nope! They seemed delighted to serve me and my needs; and not in the Boston sarcastic way. The woman who took care of me at the window was also the customer service manager. If not, she definitely could be! She was super nice and personable. Very accommodating to my specific and unusual needs. And She was just overall friendly and fun to be around. I think her name was Kristina? I may not remember her name but she certainly remembered mine - and I definitely will not soon forget how well I was taken care of. I'm so grateful to have an awesome bank like this right on the way home from my new job!

I approached Eastern Bank seeking a straightforward 20-year fixed cash-out loan against a…read morecommercial building my LLC owns free and clear. The property has been occupied by the same operating business for over 20 years, and I requested only about 50% loan-to-value. Instead, after nearly three weeks of underwriting, repeated document requests, and constant back-and-forth, the bank presented a loan structure that was completely different from what I requested. The offer was not a true 20-year fixed loan. It included a 5-year rate reset, a 10-year balloon, and a 25-year amortization that would still leave a massive balance due at maturity. After ten years of payments, I would still owe nearly half a million dollars and be forced to refinance again or pay a balloon. That was never what I asked for. What made the experience especially frustrating was the underwriting process itself. The bank raised concerns over an old lien matter that had already been fully paid, resolved, and released. I offered certificates of good standing and supporting documentation from the relevant agencies, yet I still found myself having to walk the underwriter through how to interpret the LexisNexis reporting and organize the information into a spreadsheet so it could be understood properly. Despite bringing a debt-free commercial property, modest leverage request, long operating history, and documentation showing the issues had been resolved, the final terms still came back with a high rate structure, a balloon payment, and multiple protections heavily favoring the bank. Had Eastern Bank simply stated upfront that they were unwilling to offer a true long-term fixed structure, I could have moved on immediately instead of losing valuable time. Overall, the process felt unnecessarily disorganized, drawn out, and far less transparent than I expected from a major regional bank. And, now I must find a new bank.

Greg Allen was most helpful! he answered my questions and met my needs, thank you!read more

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Reading location offers an ATM, coin counting machine, drive-thru teller, and notary services.

The worst customer experience! We have issue with bank account and almost two months no one is…read moredoing anything about it! When we call nobody is returning our voicemails. Don't put your money into this Bank. The most unreliable service we have received from a bank so far.

Slow thoughtless staff. Good at sitting and saying come back later. I understand why another…read morecustomer suddenly said he was closing all of his accounts.

I moved to Boston from Canada a few years ago. In that time I've switched banks from BoA to…read moreCitizens. Both were absolutely awful. Then I switched to Eastern Bank, and have been having one of the best banking experiences I've ever had. Everyone at this branch is super friendly. They're always ready to help and assist with whatever I need. Their business hours are also awesome as they're open both Saturday and Sunday. I can't recommend Eastern Bank enough, specifically the Melrose branch. If you've been having issues with one of the big national banks you should definitely stop by and inquire about switching accounts.

Peter was so rude to me...all I was doing was asking questions about my beneficiary account and he…read morekept cutting me off not letting me speak, he was so nasty and he also hung up on me. I am filing complaints with the DOB and BBB also will be pursuing legal action.

Went into the bank as I had a weird check issue and the check is drawn off of Bank of America. One…read moreof the tellers was incredibly knowledgeable, knew exactly what the issue was and how to fix it. My only problem is that there was an $8 fee to cash a check since I didn't have any accounts with them. Absolutely crazy! This is why I don't have accounts with them - I clearly can't afford their exorbitant fees.

Staff is slow, unconnected and not overall helpful. If you…read morewant to be treated like a number and not a person, make sure you go here!

The person who gave this bank one star clearly needs to be a member of a larger bank. Enjoy all the…read morefees those banks charge!!! SMEFCU is a small bank, and yes, sometimes there are some trade-offs with what the larger banks provide for services. However, at the end of the day, SMEFCU doesn't steal your hard-earned money like the large banks by demanding fees for anything and everything. Plus, their customer service has a quaint and genuine hometown quality to it which you won't get very often from large banks who redirect most of their customer service calls to foreign countries so they can exploit desperately poor people by paying them pennies on the dollar while simultaneously depriving Americans of employment opportunities just because they don't want to have to pay a livable wage to anyone. So, don't support the big banks. They don't support you!!! SMEFCU is a great bank. I highly recommend them for all your banking needs!

I have been a member with this branch for 23 years and not impressed with the small Credit Union…read morethere are no perks to it even when you have been a loyal banker. When traveling my card is declined even when I notify the branch that I will be traveling and have to go through the fraud line and at times have issues with my Card and have to call taking time out of my work day. Will be shopping around looking at other banks.