Eastern Bank is the worst! I don't know the Lynn branch but the technology is terrible…read more Antiquated slow and constantly you get locked out of your account. You know it happens all the time because the wait times for reach someone is almost always over 10 minutes. When you do get someone, they can rarely fix it. Today, the system is frozen and the only solution is I have to MAIL them back a completed form. This is 2025! I will be moving my business and personal accounts. If it wasn't for the amazing team in the Weston, MA branch I would have done so already. This is a "community" bank and this is how customers are treated??

Worst bank, worst corporate ever. I am a former…read moreemployee,and there was some serious retaliation going on when I went through HR to tell them what I was dealing with from my branch manager and other colleagues, and when I left they locked my bank account, withheld my money and now I tried to log into my online banking and now it's been locked. I already went into a branch and got some of my money but now they locked my bank account completely and are withholding the rest of my money. This is the worst bank, and they do so many things illegal and I will be addressing this to the better business bureau and higher up.

River Works Zelle…read more First you have to "ADD" the recipient in order to be able to send $$$. You should NOT have to add a contact! It's 7/3/25 3pm and I'm attempting to ADD a contact to ZELLE but am being told "You do not have permission to add, edit or delete this contact" WHYYYYYYYYYY NOT!!!!!! Called several branches and no one is available to "give me permission" until Monday! TERRIBLE SERVICE. The Branch Manager AND Member Services both state that they do not have the authority....why does the Branch Manager NOT have this Authority?????? This is absolutely ridiculous! I was trying to give $$$ for funeral services needed today. Time for me look at another Credit Union because it's hard to get people on the phone at this Credit Union also!

Quite possibly the most unprofessional, incompetent credit union you could possibly deal with. Went…read moreto their site looking for a quote thinking I'd be able to get a good rate on an auto loan since they work closely with IBEW 103, and being a member of said union myself. Made the mistake of starting to fill out an auto-loan application thinking i was getting a quote. Got to the third page where it asked for the vehicle information. I had no vehicle, as I was looking for a quote. I did not complete the application and simply closed the window. The next day I get an email from one of their loan processors, Tammy Kinney. She was looking for more information on the vehicle. I responded by telling her there was no vehicle, that the application hadn't been completed or submitted. I received no response. The following day i get an alert from my credit card company that an inquiry had been made on my credit history. I found out the next day that this woman ran a hard inquiry on an application that hadn't been completed or submitted when I went to a dealership to check out a vehicle which I ended up purchasing. I was unable to negotiate the APR I wanted due to my credit score dropping 10 points as a direct result of Tammy's, and ultimately River Works Credit Union's incompetence. I emailed her yet again expecting a reply on Monday; did not receive one. Tuesday comes, I email her again. FINALLY on Wednesday she sends a reply. She hadn't reached out to me due to the fact they had to test the system themselves. You couldn't have told me this on Thursday, Friday, Monday or Tuesday? Not even a courtesy update letting me know they're looking into it? it doesn't take nearly a week to partially fill out an application; it took me less than ten minutes. Her replies were simply one sentence responses with as little information as possible. No apology, no accountability on their part, no hint of professionalism or customer service (seems to echo every other review out there, no?) This leads me to believe she spent the past week simply covering up her blunder to avoid taking any responsibility/accountability of her colossal incompetence. I can't imagine anyone reading this review would think to trust these bumbling idiots with their finances. It is a shame they have attached themselves to IBEW Local 103. The only recourse I really have here is to leave this review, and to advise as many fellow IBEW 103 members to avoid this unprofessional, incompetent credit union for the next 30 years when I will retire from the local. EDIT: One more detail to add. I asked why she would run a hard inquiry BEFORE reaching out about information missing from the application. She explained that the inquiries are done automatically, so by the time she sees the application, the credit history has already been pulled. So basically, if someone has access to your personal information, they could simply file multiple applications via River Works Credit Union's website using said personal info to artificially tank your credit score. My only correspondence with this woman was via email so i have this in writing. How in the world is this place in business?

The customer support at Equitable is the best I have ever seen at any bank. Their tellers as well…read moreas their online support people are courteous and well informed. It's so refreshing to deal with a smaller bank and real people. Thank You!

From the owner: Equitable Bank, your cooperative bank on the North Shore, serves Lynn and Nahant, along with the…read moreNorth Shore communities of Beverly, Danvers, Lynnfield, Marblehead, Melrose, Peabody, Salem, Saugus, Swampscott and Wakefield. We're a local bank specializing in mortgages and we are dedicated to serving our local communities by making it easier to get great rates, talk to a knowledgeable local expert, and apply quickly for the loan that's right for you. Equitable Bank is a mutual cooperative bank founded in 1877. We proudly serve our customers as a full service bank. We are the source for a Massachusetts mortgage and NH mortgage loan. Not only do we service every mortgage we write, we pride ourselves on excellent, local customer service. What we offer Competitively priced mortgage loans. Smart professionals with independent advice, Mortgage financing options with the personal, responsive service you deserve Reaching out...

POOR customer service by Ray. I waited approximately 6 minutes in the drive thru before he came to…read morethe window (I rang the service button twice) didn't apologize (fine), when I told him my ID was attached to my account he said "no it actually isn't". I let him know he looked up the wrong person he then shuts off the microphone & starts to walk away. I had him come to the window to ask his name with an attitude he tells me. He didn't care in the least probably because he had his ear buds in his ear. He shouldn't have those in his ears when dealing with customers & their banking, it's a privacy issue for me. Probably time I close my account.

4:45pm? Don't bother waiting in line at the drive thru, seem like they close their registers at 5pm…read moresharp. Or so I was told by the lady that was at the window, who also told me that she checked the cameras so she knows what time I got there. Are you kidding me?

not a serious bank !!! the customer service its like OMG !!! please avoid them !!!!!!!! im just…read moreclosing my accounts ......

If there was an option to put Minus Five stars - I would…read more Bank of America has completely disappointed with a provided service. Has no courtesy to customers. Was with them for 10 years. Even closing the account wasn't easy. Took weeks, and lots of my tears. But there is no problem on charging and overcharging of course. This specific branch is very popular and you will face longest lines ever, because it's too "expensive" to invest into an extra teller.

Santander Bank in general is basically average…read more The location in Market Square has very nice employees. The door to the ATM at this location always has a problem. There is more than ample parking out back in a private lot.

I love to come to this branch because all the tellers are very courteous and friendly. The business…read moremanager Paula is very helpful and always available at the branch to help. they also have investment consultant in the back office if anyone needs to discuss about how to invest your money wisely. Highly recommended!

I think 1 is way high for this kind of service, a lady who works for TD bank at Salem location on…read moreLoring Ave. is a waste, I can not believe how she is with clients, my husband was telling me and I could see it myself, it is terrible

very poor customer service. I will never use this location again. I been a customer for this bank…read morefor almost 7 years and this is the worst branch

Very helpful with information. I appreciate the time they gave with my questions and concerns.read more

Excellent customer service! Always greeted with a friendly smile and they are genuinely interested…read morein resolving issues.

Capital One customer service is the lowest rated credit card company in the banking industry. You…read moreare on hold for up to twenty five minutes (25 ) , They refuse to let you talk to a Supervisor and they are extremely unresponsive.

I wish I could give a ZERO star to Chase Bank. It is not this branch but the entire organization…read more They don't care about you nor want your business. I opened an account with them thinking that it would be great to have the services of a large bank but it has been nothing but problems. If you want a big bank that wants your business then go to Capital One!