Unfortunately I must leave a very negative review of Chase/JPMorgan bank. The bank sent me a check after the auto payoff, however it took 31 days to arrive. I was told the check would arrive within two weeks. It did not. I was then told the check was awaiting manager approval and the check was to be mailed via regular mail to arrive within another week. I called two days later and I was told the check would be sent sent overnite, another story. Three days later no overnight mail arrived. I called and was told the check was sent a week earlier via regular mail and that overnight was not feasible due to check amount being to high. That sounded odd. The check did arrive on day 31. On day 32 I drove one hour to Chase to cash the check. They refused to cash the check written by Chase on there own bank. I was told there was hold on any check because I did not have a Chase account. I only have a mortgage, auto loan and credit card with Chase. Since I did not have a regular account, I could not cash the check. I was told at Chase I could open an account, deposit the check and I would be able to withdraw only $3000 and leave with a cashier's check or leave depisited the remaining $8500. I agreed. They shortly after told me that due to security reasons, they could not give me the $3000 and they would 'hold' the check until it 'cashed'. Wait, this was their check to me from themselves, but not cashable....I was told to deposit in my own bank. Well, I thought Chase was my bank since I have mortgage, car loan and credit card with them. I guess not. What are your thoughts on Chase now. Are they holding my $11500 hostage? I called Chase central after leaving the Lynnfield branch, I was told that the branch could have called Chase's 800# to have check released from 'hold' immediately. I guess the 5 Chase employees I dealt with in Lynnfield did not know this. read more
