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    Santander Bank

    4.0 (2 reviews)
    Closed 9:00 am - 2:00 pm

    Services - Santander Bank

    Personal banking

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    9 years ago

    Helpful 5
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    7 years ago

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    River Works Credit Union - If you had a STAYcation this Summer plan NOW for a VAcation next Summer!  Bon Voyage!

    River Works Credit Union

    (5 reviews)

    River Works Zelle…read more First you have to "ADD" the recipient in order to be able to send $$$. You should NOT have to add a contact! It's 7/3/25 3pm and I'm attempting to ADD a contact to ZELLE but am being told "You do not have permission to add, edit or delete this contact" WHYYYYYYYYYY NOT!!!!!! Called several branches and no one is available to "give me permission" until Monday! TERRIBLE SERVICE. The Branch Manager AND Member Services both state that they do not have the authority....why does the Branch Manager NOT have this Authority?????? This is absolutely ridiculous! I was trying to give $$$ for funeral services needed today. Time for me look at another Credit Union because it's hard to get people on the phone at this Credit Union also!

    Quite possibly the most unprofessional, incompetent credit union you could possibly deal with. Went…read moreto their site looking for a quote thinking I'd be able to get a good rate on an auto loan since they work closely with IBEW 103, and being a member of said union myself. Made the mistake of starting to fill out an auto-loan application thinking i was getting a quote. Got to the third page where it asked for the vehicle information. I had no vehicle, as I was looking for a quote. I did not complete the application and simply closed the window. The next day I get an email from one of their loan processors, Tammy Kinney. She was looking for more information on the vehicle. I responded by telling her there was no vehicle, that the application hadn't been completed or submitted. I received no response. The following day i get an alert from my credit card company that an inquiry had been made on my credit history. I found out the next day that this woman ran a hard inquiry on an application that hadn't been completed or submitted when I went to a dealership to check out a vehicle which I ended up purchasing. I was unable to negotiate the APR I wanted due to my credit score dropping 10 points as a direct result of Tammy's, and ultimately River Works Credit Union's incompetence. I emailed her yet again expecting a reply on Monday; did not receive one. Tuesday comes, I email her again. FINALLY on Wednesday she sends a reply. She hadn't reached out to me due to the fact they had to test the system themselves. You couldn't have told me this on Thursday, Friday, Monday or Tuesday? Not even a courtesy update letting me know they're looking into it? it doesn't take nearly a week to partially fill out an application; it took me less than ten minutes. Her replies were simply one sentence responses with as little information as possible. No apology, no accountability on their part, no hint of professionalism or customer service (seems to echo every other review out there, no?) This leads me to believe she spent the past week simply covering up her blunder to avoid taking any responsibility/accountability of her colossal incompetence. I can't imagine anyone reading this review would think to trust these bumbling idiots with their finances. It is a shame they have attached themselves to IBEW Local 103. The only recourse I really have here is to leave this review, and to advise as many fellow IBEW 103 members to avoid this unprofessional, incompetent credit union for the next 30 years when I will retire from the local. EDIT: One more detail to add. I asked why she would run a hard inquiry BEFORE reaching out about information missing from the application. She explained that the inquiries are done automatically, so by the time she sees the application, the credit history has already been pulled. So basically, if someone has access to your personal information, they could simply file multiple applications via River Works Credit Union's website using said personal info to artificially tank your credit score. My only correspondence with this woman was via email so i have this in writing. How in the world is this place in business?

    Century Bank

    Century Bank

    (3 reviews)

    Up front, I do not have an account at this bank…read more However I did go in to make a deposit, i just found out that the members of my credit union have the ability to use this branch of Century Banks ATM to conduct Hanscom Federal Credit Union business including deposits. I will now be frequenting this bank as it is much closer than heading over to Hanscom Air force Base, The Tip O'Neil Building or Burlington. I just wanted to say THANK YOU CENTURY BANK for having a relationship with Hanscom. As for the branch, the building is one of the most attractive in the downtown Lynn area. The interior is well decorated and immaculate. The one female staff member I spoke to while trying to locate the ATM was extra polite and more than willing to assist me even after I identified myself as a Hanscom member. Plan to stay in your car as the only ATM is located outside and in the drive thru. So apparently I now have 24 hour access to my credit union ... THIS IS AWESOME!!! I give Century Bank a Solid 5 Stars.

    This might be the most incompetent and poorly run financial institution I've ever dealt with. The…read moreaccount manager assigned to me is very slow to respond to my emails. I was told by her on May 12 that I had to submit payment of $1000 to cover the BCAS fee required in order that I may transfer money from my account to another bank. I was told that I had to make payment by Monday, May 13. I complied with that demand. Since then, all I've received are excuses why I still haven't received the.BCAS code required to make my transfers. In my opinion, this financial institution is third rate at best.

    Santander Bank - banks - Updated May 2026

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