A line OUT THE DOOR and only ONE teller working is the norm at this particular branch …read more Seriously bank of america ??? Your customers deserve better!

On disability, they charge me $12 a month to have a checking account. I go there to have my direct…read moreexpress card cash in so I can put the money in my checking account. The machine that does this on the shoggest location has been broke over a year. I have to assume the only reason they can't fix it. I won't fix it is because they can't make money on it. Every time I go in, they act like it just happened. Bad enough they Charge $12 to have an account per month. And then the one service you need from them they can't provide.

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

Yesterday was the last time I will be visiting the Citizens Bank Chelsea MA location. There were…read moreten people in line, two tellers and 5 people walking around in the back chatting. The woman in front of me mentioned this happens to her everyday when she comes in for a business account. It should be closed down for wasting peoples' time, sloth-like behavior and lack of customer service. IF they don't respect customers time, they don't respect our money. I walked out after the line didn't move for ten minutes. I will blame myself for stupidity if I ever walk in there again. Arrivederci

Regarding the incident with the disabled man at your bank today: Your teller should be terminated…read morefor the way she addressed him. Specifically, telling him to be quiet and "You just need to leave". Maybe you could do a better job training your employees on the dynamic between a customer and an employee. The employee's job is to serve the client, not order them around, insult, belittle etc. In addition, an employee should not be making statements of "fact" about subjects they know nothing about. Clearly this one did not grasp the concept she could be held personally liable for her ignorance. Lastly, she spent far more time arguing and refusing service to the man (for no mask) than she would have just taking care of his request. So, he spent much more time "maskless" inside than the alternative...serving virtually no purpose except to make your branch, management, and employees look ridiculous. Do your "militarized" guardlike staff believe it makes sense that the unmasked children next to him were safe, as well as everyone else around them because they were younger? Thanks for being a perfect representation of all that is insane with the world right now.

The manager and assistant manger need to do a better job in customer service . At this location…read moreit's just not good . With so many banking institutions to choose from this one is below average in all areas .

Great bank. Friendly atmosphere They know your name. All of the people working there are always…read morevery helpful

I had an outstanding experience working with Alicia Fiore. From the very beginning, she was…read moreextremely professional, knowledgeable, and genuinely attentive to my needs. She took the time to clearly explain every detail of the account opening process, making sure I fully understood all the options available to me without ever feeling rushed.What really stood out was her level of care and follow-up. About a week after opening my account, Alicia personally reached out to check in and ensure everything was running smoothly. That level of customer service is rare nowadays and truly made a difference.She was patient, detail-oriented, and always willing to go the extra mile to answer my questions and provide guidance. It's clear that she takes pride in her work and genuinely cares about her clients' experience.Because of Alicia, the entire process was smooth, stress-free, and even enjoyable. I highly recommend working with her if you're looking for someone trustworthy, professional, and dedicated to excellent service.

Funny thing, me writing a review for a bank I don't use...LOL…read more Anyway, I went into the Bellingham Square Branch of TD Bank to make a deposit for my daughter who was out of town. The inside of the bank was clean and well organized. They offer free pens and lollipops. The Teller was readily helpful, more so because I did not have an account number. My transaction was quick and easy. Kudos to a well staffed bank. I give TD Bank a Solid 4 Stars.

I've been a member for about 12 years because it came through a job I had. The no-ATM-fees…read more(anywhere, ever) is the best thing about this place. I can't speak to loans as I never took one from here. But the online/app/distant ATM experience has been increasingly frustrating for the last year or two. "Upgrade" should always be used in quotation marks no matter the business, but the bugs are ridiculous and this time around there's been no response to two requests to fix things. I no longer live in MA, but for the first year or so in my new neighborhood (and all over the country and the world), ATMs worked fine. Then in summer 2019, they (literally) overnight started rejecting transactions. The explanation was that the machines (not supported by Metro) didn't have the right security features, but they had the day before, so...? And this latest upgrade is so far not horrible, but at least two regular monthly transactions have changed or been dropped and I'm guessing my emails are waiting in a queue somewhere. Not worth it anymore.

I had a small mortgage with them. $30,000. My interest rate was only 2.75%. During the term of the…read moremortgage FEMA determined (in error) my home was in a flood zone. Metro contacted me and told me I needed flood insurance. I purchased $70,000 in flood insurance. I got a letter from them that they accepted my insurance at the amount I purchased. Banking rules and FEMA rules both state that financial institutions cannot make you purchase more insurance than you could owe them. A year later Metro contacted me and told me I needed to purchase $500,000 in flood insurance. I sent them copies of the banking rules. They didn't care. I asked to speak to the underwriters that made this change. They refused to let me speak to anyone with authority over this unfair business practice. While I was trying to work with them they purchased the $500,000 policy at my expense. I had no choice but to refinance with another credit union who confirmed there was no need to purchase more than I owed them. I believe Metro intentionally forced me out because mortgage rates had risen to 7% and they weren't making enough profit on me. Unfair business practices against banking rules. I was with them for over 10 years. Beware of this institution, they are crooks. I'd rate them -10 if I could.

I love trying out new cafés - sadly, most close in the early afternoon, which leaves me with few…read morecoffee options after work. However, I love that the Capital One Café is open until 7 PM. The space is modern, clean, and open, with plants (and Capital One branding) across the café. This was my first time at one of their locations since becoming a Capital One cardholder, so I was quite happy to get the 50% off my pick-me-up. It was pretty slow in the evening, with a handful of folks working on their laptops or in conversation. My mocha was ready quite quickly, and I sat down to enjoy it. To be honest, it wasn't the pinnacle of coffee craftsmanship, but it's certainly decent enough to accompany a chat with a friend. I'd be happy to be back if I'm ever in need of in-person banking services!

We waited for the drink for a while to find out that someone stole our drink! I wish they had a…read morebetter system to make sure this doesn't happen.

Drive up ATM - NO CHARGES... You cant beat that & there is never a line!read more

Worst bank ever!!! Horrible customer sevice! If you want spend an hour of your day waiting in the…read moredrive through line at Ferry Street, this is the bank for you.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Have been with this bank a while as i was with Easst Boston Savings Bank for many years as well…read more Recently I had a bunch of issues: 1. I ordered 3 cheks for 3 accounts. Instead of sending to my address, they sent the checks to the addresses on each property as they are in trusts. I never got the checks so we had to cancel all three accounts. The manager told me to cancel, but he neglected to tell me once I close an account, I will not have access to any information. It seems foolish to me that this should be the case. As a result, I had a difficult time doing my taxes with no access. They printed out statements which did not include checks. So we wasted more time going back to get copies of cashe checks. What a mess and waste of time!!! 2. I was looking for a retirement account which was on record. When I asked them about it, they said I had closed it with a couple of thousand dollrs in there. When I produced a copy of account opening form and an additional check, they said that was closed too. Hmmm, still waiting to hear from them. It was not at this branch. I don't want to metnion the particular branch.