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    Salem Five Bank

    4.3 (6 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Salem Five Bank

    Personal banking

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    2 months ago

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    2 years ago

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (9 reviews)

    Recently I needed to get in touch with the Global HR Service Center to make a revision on my life…read moreinsurance policy. I tried e-mailing and also tried to connect by phone with no results. I then visited the Bank of America office located at 20 Walkers Brook Drive in Reading, Ma. I had the good fortune to be greeted by Elizabeth Reger. I explained the problem I was having. She guided me to her office and phoned someone in the Global HR Service Center. She explained the situation to the representative. She then left her office to give me privacy. I wish I noted the name of the representative who helped me. She was patient and knowledgeable. Within a few days, I received the revised form in the mail! I was extremely pleased with the excellent customer I received from both employees! Thanks again, Mrs. Shannon

    Best experiencing ever when helping out a new customer! My elder mom's old bank (Santander,…read moreWakefield, MA) whom she has been banking for many many years - made it very difficult to "add" her only daughter who lives 3,000 miles away to her account to oversea her financials. I personally bank with B of A out in California so when I had 1 day left of my visit to help me out to switch banks and "add" her daughter the manager, Patou Aoudou was the greatest ever to assist us! Not only is her customer service skills an A+++ so was every one else that helped with this process. I highly recommend this bank/branch to anyone and keep up the great work I appreciate you all!

    Citizens Bank - Citizens Bank of Woburn -- 2 Elm Street, Woburn           Exterior in Stop&Shop

    Citizens Bank

    (6 reviews)

    I went into this bank on Saturday with a check from a severely disabled man. I wanted to either…read morecash it or deposit it. I had the man Citizen Bank debit card and Driver license. The manager Sundeep Dhungana refuse to cash it or deposit it. I should have went to the atm i would have gotten better customer service then this guy. I did file a complaint to the Division of Banks about this man. I use to go in there and cash his checks . I remember when they would charge me 5.00 for cashing a check like this. I am so appalled by the worst customer service in this bank. I would tell anyone that has a bank account to take it out. I would not recommend this bank to anyone.

    My wife went to this citizens bank yesterday as she needed to withdraw cash, but was waiting on a…read morenew debit card so she was unable to use the ATMShe arrived 10 minutes before closing time and when she arrived, there was a couple being helped by the 1 clerk available at the time. My wife patiently waited as they helped this couple for 15 minutes meaning the time was now 7:05. When the couple walked away, my wife walked to the clerk, who very rudely told her "WE ARE CLOSED", even though she clearly waited for 15 minutes, was there prior to close, and because the clerk was unable to do her job in a timely manner, was simply sent away. The clerk did not apologize, did not say anything while clearly noticing my wife was waiting the whole time, and the clerk did not stop or show any sympathy. The clerk simply said "WE ARE CLOSED" as she turned her back to my wife and walked away. I was extremely shocked to see this as I checked out our groceries needed, especially as she has been a Citizens bank member for over 10 years now, and she is treated above and beyond at every other location. This is the one time we visited this location as we are typically not in the area and because of this, we have started to actively look for a new bank to do business with. It's unfortunate that they chose to employ someone who is clearly there just for a paycheck and not to actually help customers. Update: Still no word on Yelp or directly from the Citizens Bank branch this happened at. Sad to see they value getting out exactly when they are suppose to, rather than the customer they have had for 10+ years.

    Salem Five Bank - banks - Updated May 2026

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