The bank manager, Ilva Velmishi, has gone above and beyond to help my family with fixing and…read morecorrecting issues with our accounts. I highly recommend reaching out to her for your banking needs.

Greg Allen was most helpful! he answered my questions and met my needs, thank you!read more

A solid bank - where people KNOW YOUR NAME! I only use smaller banks - that is, until they are…read moregobbled up by larger ones. I've been banking with Reading Co-Op for eight years and it is by far the best. They were not part of the subprime mess (they actually have you verify your income!) and they have great ratings at bankrate. They also give a lot back to the community. The only down side and reason for four and not five stars is the limited locations.

Very accommodating and friendly! Nicole McTaggart was a pleasure to work with, and took care of all…read moreour banking needs without any issues. Solid bank!

Mike the center manager did a great job in securing my loan. He even helped me with the loose…read morechange counter!!!!

Went into to have banking issue resolved and they were great. I was greeted at the door. Helped…read moreright away Excellent customer service. Anna was especially nice and kind.

Recently I needed to get in touch with the Global HR Service Center to make a revision on my life…read moreinsurance policy. I tried e-mailing and also tried to connect by phone with no results. I then visited the Bank of America office located at 20 Walkers Brook Drive in Reading, Ma. I had the good fortune to be greeted by Elizabeth Reger. I explained the problem I was having. She guided me to her office and phoned someone in the Global HR Service Center. She explained the situation to the representative. She then left her office to give me privacy. I wish I noted the name of the representative who helped me. She was patient and knowledgeable. Within a few days, I received the revised form in the mail! I was extremely pleased with the excellent customer I received from both employees! Thanks again, Mrs. Shannon

Best experiencing ever when helping out a new customer! My elder mom's old bank (Santander,…read moreWakefield, MA) whom she has been banking for many many years - made it very difficult to "add" her only daughter who lives 3,000 miles away to her account to oversea her financials. I personally bank with B of A out in California so when I had 1 day left of my visit to help me out to switch banks and "add" her daughter the manager, Patou Aoudou was the greatest ever to assist us! Not only is her customer service skills an A+++ so was every one else that helped with this process. I highly recommend this bank/branch to anyone and keep up the great work I appreciate you all!

Great bank! Customer service is outstanding and representatives are knowledgeable, friendly and…read moreprofessional. Each branch is the same quality!

This is by far my favorite Eastern Bank branch. Recently, I dropped my debit card in the lobby and…read morethey called me to let me know they had it. They held it at the teller desk so I could pick it up a few days later. Last month, I needed a cashier's check. I came in 5 minutes before closing. I had all these questions about when the funds would be available for the other person, and they were extremely helpful. Overall, Eastern Bank is a great bank!

I have been doing business Salem 5 Bank for 25 years great people great service! I have a Mortgage…read morewith Salem 5 for over 20 years never had a problem of any Kind They are the Best !

Gabe and Nicole at Salem five in reading ma were fantastic. Professional and helpful in every way…read more went out of their way multiple times with a difficult wire transfer. They made the process more calm and smooth. Thank you Salem five for such great employees. You are lucky to have them

Northern Bank and Trust is the absolute best bank in the United States- in fact they were just…read morevoted #1 community bank in the U.S! They are amazing for both personal and commercial banking. I do all my personal and business banking with them. If you are looking for a commercial loan I really recommend asking for Jonathan B. He is so flexible, accommodating and great to work with Northern bank has the best customer service, best rates and best loan programs

I opened an account with Northern Bank on 6-15. 13 days later they decided they needed my drivers…read morelicense. I sent them a copy and my account has been frozen ever since. I have no problems with any of my other brokerage or bank accounts. My account has been frozen for over two weeks and no one at Northern can tell me why it's frozen or when it will be unfrozen.

About a year ago I had a very bad experience with an extremely rude customer service…read morerepresentative. I almost changed banks because I was so disgusted. Recently I had a manager (who wasn't there at the time) named Melissa help me correct an unauthorized charge to my account. I use the Redstone branch because it's in close proximity to my home location. I've heard horror stories of it taking months for people to get their money back. Melissa immediately took action by shutting off my debit card and preparing the paper work for me. She filled out everything. All I had to do was sign it. She even offered to bring it to me personally if I didn't think I would be able to make it to the bank that day. I didn't want her to have to do that so I went in on my lunch break and she had me in and out in 2 minutes. Within 7 days, I had my money back and my new debit card. I already had the pin because Melissa gave it to me before I received the card. She also told me I qualified for power checking which allows me to use other ATM machines and be reimbursed by the bank at the end of the month. This was great! Finally, I moved 2 1/2 years ago. Since then, the bank has made it a nightmare changing my address. Every time I would go into the bank the representative would need a manager override because for some reason my address wouldn't change (I'm fairly certain it was a computer glitch.) Since Melissa has started working here I feel like the customer service has done a 180 and I'm glad I stuck with Salem Five. She's an asset to your team and should be commended!

Brian Grilo is very knowledgeable and passionate about his industry and it really reflects in the…read morework he provides to his clients. Brian is a take-charge person who always gets the job done right -the first time. He is very attentive, listens to his customers' needs and wants, and seeks the solutions before being provided the problem. He is a very dedicated and trustworthy person whom anyone would be lucky to work with.

From the owner: Santander Bank is a direct lender, we offer residential mortgage which include, Mass Housing…read morePartnership, Conventional, Jumbo, VA FHA, first time home buyers, refinance, cash out, equity lines, home improvement loans, fixed rate, and adjustable rate mortgages.