Car Broker Connoisseur…read more Ari, of Boston Automotive Consulting, has been the best find of 2019! I decided I was getting a little long in the tooth and it was time to lease my first luxury car. I know my strengths, but car-purchasing was remedial at best. Like every human on planet Earth, I decided I could learn this skill on YouTube. I stumbled across Ari's car-buying tutorials on YouTube, and immediately knew he was the guy who could help me orchestrate a top-notch deal on a 2019 Alfa Romeo Guilia! He was patient, professional and highly educating (e.g. dealers will add unwanted accessories to your vehicle in order to make larger profits) and helped me get a steal of a deal on the 2019 Alfa Romeo lease. If you're like me and car deals are not in your wheelhouse, I strongly advise you reach out to Ari to negotiate your next deal. You will not be disappointed!

My husband used Ari to help him negotiate a car lease last year, and we just used him again for…read moremine a couple weeks ago. He is very responsive, knowledgeable, and knows what to expect for a good deal. He understands the little details and fine print of buying a new car. Our deals went very smoothly and quickly and we had our new cars within a couple of days, without the usual headache of buying a new car. All we had to do was sign the paperwork and pick up the cars. We would definitely recommend him (and have referred family/friends), and will continue to use his services again in the future when the time comes. Even the manager and sales person at the dealership had great things to say about working with Ari on my car lease.

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

This is the first time I have ever bought a car at a lot or dealer and my experience with the…read moreWaltham Auto Gallery team was nothing short of exceptional. I bought a 2015 Honda CRV and it is in excellent condition. The price was great and the whole experience was not in the least bit stressful or high pressure as I hear is the case with so many places. Everything was top notch, professional and respectful. They were quick to answer any questions and were so incredibly helpful. They carry excellent quality vehicles at great prices and I learned they even service vehicles too. Because they are so awesome I am going to bring my car to them if I ever need to have work done. They truly are A+++ If you are a newbie to car buying or if you are sick of dealing with slimy car dealerships who just see dollar signs when you walk in and would rather work with honest people with integrity and who treat you with respect and kindness when buying a car, you definitely should check out Waltham Auto Gallery. I cannot sing their praises any louder. Thank you for such a wonderful experience. I will definitely be telling everyone I know about this great business.

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

Terrible service....brought my car to get a duplicate key for a Ford 2010. They charged me…read moresomewhere close tpo $ 330.00 for the extra key. It was suppossed to be programmed. When I drove home and later on I attempted to use it, it failed. It was impossible to start my car as it locked the steering wheel. I called them and I was told to come back. I went back (2nd visit) and I was told they could do nothing about it because it was an old part that Ford no longer services. I asked for my money back and they refused to give it back. I told them that they could have explained that I could lose my money if I tried getting a duplicate. If that would have been the case, I would have not asked for a duplicate key. I went back today and they said that they were not able to do anything about it. They offered me to have my ignition system looked into it for only $ 180.00.......DOES ANYONE BELIEVE HOW SHAMELESS THAY ARE?

Service does not return calls. Promised a review and could not perform in any reasonable timeread more

Superior service from the sales team. I was interested in the 2026 bZ and immediately was put in…read moretouch with Ignacio right from the start. Ignacio also drives his own bZ so getting real and honest answers about EV ownership and common scenarios was reassuring. Struck a deal within 2 hours and took home the car in a week. The entire ordeal could not be more enjoyable.

Every time I come in for an oil change, they find hundreds, sometimes thousands, of dollars worth…read moreof extra work to be done. I know my local mechanic wouldn't charge so much but they push the sense of urgency. I don't understand how a car can need so much work every time I come in. My Civic barely ever needed anything. The Toyota needs alleged work every single time. The one and only time they couldn't come up with anything extra to do, they tried to convince me to get a paint job. Definitely sticking to my own mechanic going forward and avoiding getting oil changes or other work done at the dealership. Edit/Update: After the $2,300 worth of repairs my car allegedly needed, it made noises and vibrations on my way home it was not making prior to this work. Do not recommend this service center at all! It came to my attention that it's likely this recent work and most likely all prior work should have been covered under my warranty. I'm not sure if it's all Toyota locations, or just this one, but it's been nothing but a hassle every time I've been there. Save yourself the trouble!

I've been to this dealership twice--once when I purchased my car and once for a recall service…read more During the purchase, I was pushed to accept a 17% interest rate on a car loan, being told it was "normal" and that I should go for it. They submitted applications to five different banks, even though I had specifically said I only wanted to consider Honda's financing offer--and if I didn't qualify, I'd handle financing through my own bank. At the end, they told me I'd receive a survey and strongly urged me to give them top scores. I did give them a good rating at the time because they helped me through the buying process and I was happy with the car. When I later came in for a recall, I asked for an oil change as well. They quoted me $280 for additional services, which I declined. When I picked up the car, I was again given very direct instructions to leave perfect survey scores--because "it really matters personally" to the specialist. Apparently, every employee at this dealership does the same thing. Honestly, just do your job, and let me decide for myself how to rate the service. Whether I'm satisfied or not is my call--not something I should be pressured into. This isn't a personal complaint about the individual staff--it seems to be standard practice at this dealership. Right after I picked up my car, I drove straight to another dealership and got my oil change done there for $130. I was ready to pay the $280, but only if I was treated with respect and not pressured. However, it turned out that some of the services weren't even necessary. I really regret not going there for the recall as well. It's been two days since the recall service at Honda village, and Honda's system still shows the recalls as unresolved. In summary, both times I visited Honda Village, I got what I needed--a car purchase and a recall repair--but I've grown increasingly frustrated with their way of doing business. I'll probably only come back here again if I absolutely have to. You guys are good but you have a lot to work on.

honda village is continuing to dismiss and ignore my contractual right to cancel the contract. as…read moreexplicitly stated in the contract "purchaser may cancel this contract and receive a full refund at any time until s/he receives a copy of this contract signed by an authorized dealer representative. purchaser must give written notice of cancellation to the dealer." honda villages has given dismissive, manipulative, and antagonistic responses, refusing to comply. they have made zero good faith efforts to deal with me and it seems my only avenue forward is with legal representation.

As good as it gets people!…read more At age 56 I've had 10 cars. One new car at age 20 and one private family purchase so in eight cases I dealt with a salesperson at a dealership. For the first time ever I would go back again when I need another car. Bob Peixinho is trustworthy, knowledgeable and fair to deal with. 5 stars across the board !

I was very sad and upset about what happened, i went back the day after and they showed me a…read moredifferent side, they accepted their mistake and apologized for it and they were nothing but helpful afterwards. Probably my old review had also a bit of resentment so I apologize for it, customer service went from 0 to 100

I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.

Always a great experience. Only had to go once but man they are so friendly and knowledgeable.read more

I brought my car in service for maintenance and repair. The dude at the desk is polite…read more After the repair, he did not explain anything in detail but just said everything is good. I came home and found out that driver side visor holder has been broken which was fine before I brought in the car. Also the dude did not explain how much life is left on tire and brake pad. He just does not give rats ass. Also the report says windshield washer fluid was topped off but I got warning that it is law. I did not go back since I was heading to other appointment. The people who work here are careless morons.

Lost my keys, quoted for 800, was charged 1540 dollars. When I tried to argue that it's a different…read moreprice as quoted, the manager told the service guy and I quote: "just throw their car in the CVS lot and take the keys, and tell them to Fuck Off". F bomb was dropped multiple times. I had no choice because I need to sell my car in a few days, but I advice others to be aware of their underlying attitude. Don't know if it's because I'm Asian. Good luck shopping here everyone.

One of the worst dealers I have ever dealt with in my life…read moreIve owned over 90 cars and would NEVER buy a car here They don't return calls and are completely irresponsible Steer clear !!!