Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

This is the first time I have ever bought a car at a lot or dealer and my experience with the…read moreWaltham Auto Gallery team was nothing short of exceptional. I bought a 2015 Honda CRV and it is in excellent condition. The price was great and the whole experience was not in the least bit stressful or high pressure as I hear is the case with so many places. Everything was top notch, professional and respectful. They were quick to answer any questions and were so incredibly helpful. They carry excellent quality vehicles at great prices and I learned they even service vehicles too. Because they are so awesome I am going to bring my car to them if I ever need to have work done. They truly are A+++ If you are a newbie to car buying or if you are sick of dealing with slimy car dealerships who just see dollar signs when you walk in and would rather work with honest people with integrity and who treat you with respect and kindness when buying a car, you definitely should check out Waltham Auto Gallery. I cannot sing their praises any louder. Thank you for such a wonderful experience. I will definitely be telling everyone I know about this great business.

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

Terrible service....brought my car to get a duplicate key for a Ford 2010. They charged me…read moresomewhere close tpo $ 330.00 for the extra key. It was suppossed to be programmed. When I drove home and later on I attempted to use it, it failed. It was impossible to start my car as it locked the steering wheel. I called them and I was told to come back. I went back (2nd visit) and I was told they could do nothing about it because it was an old part that Ford no longer services. I asked for my money back and they refused to give it back. I told them that they could have explained that I could lose my money if I tried getting a duplicate. If that would have been the case, I would have not asked for a duplicate key. I went back today and they said that they were not able to do anything about it. They offered me to have my ignition system looked into it for only $ 180.00.......DOES ANYONE BELIEVE HOW SHAMELESS THAY ARE?

Service does not return calls. Promised a review and could not perform in any reasonable timeread more

We had a really nice time! We could explore without feeling pressured by sales reps. Elkin Pereanez…read morewas fantastic--so helpful in finding the car we wanted. After the sale, he was great at keeping us in the loop and making sure we were completely satisfied. I'd definitely suggest talking to Elkin if you're thinking about buying a car at Toyota of Watertown. Fantastic experience.

Toyota silver certified for a used car is worthless. If you're buying a used car from this Toyota…read moredealer, you should have an independent mechanic inspect the car. I bought a used 2017 Prius Toyota silver certified with 62,000 miles from Toyota Watertown. That included one year of Toyota care maintenance. However, each time I brought the car in for service, they found thousands of $ of repairs that needed to be done. They said if it was good enough at time of certification then they left it alone and now everything needs to be fixed. At 6 months and 5000 miles, the dealer replaced and rebuilt the complete rear brake system. They replaced the brake cylinders, calipers, and rotors for $1700. That's 6 months of ownership with a Toyota Silver Certification means that the certification doesn't provide any assurances that your brakes are good. Now at 12 months they say I need four wheel alignment, spark plugs, change the hybrid coolant, new hybrid cooling filter, engine filter, and cabin filter. I decided that I'm going to take my car someplace else for a second opinion. The Toyota service interval for changing the hybrid coolant is 150,000 miles. Toyota Watertown wanted to change it now at 72,000 miles, after googling some of the other recommendations it turns out that changing the hybrid battery air filter is an easy DIY and I'm going to do that along with the cabin and engine air filters. When I bought the car 12 months ago, it had new tires on it. The four wheel alignment should have been done when the new tires were installed and if there was an issue with the alignment, it should have been caught at the six month interval. It's overkill to be doing four wheel alignment every 12 months. Next time I buy a used car, I'm going to ask the dealer to confirm when the last time was that a four wheel alignment was done, Next I'm going to check the recommended service interval for changing the spark plugs. It turns out that the recommended service interval for changing spark plugs is 120,000 miles or 12 years. One could argue that doing all these changes early is better for the car, but they're not being positioned as optional, Toyota Watertown is positioning these as needed now and that feels like they were trying to take advantage of me. Buyer beware when buying a Toyota Silver Certified Used car.

The absolute best experience. I came in stressed about my overheating Honda. I purchased…read moreantifreeze hoping I'd be able to make the 4 hour drive home with my husband that just had a procedure at Massachusetts General hospital. Joe and the service staff jumped into action and filled my radiator and checked to see if there were any other issues with the vehicle. I didn't even have an appointment. The kindness and caring they gave me was overwhelming. I felt reassured that I'd make it back home safe. I did make it home with no problems. Thank you Joe and the rest of the service team for the incredible act of kindness that I will never forget.

Calvin from the service department has always been right there for his customers . He took the…read moreinitiative to help me fix the clove compartment which was struck. He always goes the extra mile. He was reassuring when my tire was low and showed ne how-to adjust the settings. He is part of the reason I always use Handa Village.

As good as it gets people!…read more At age 56 I've had 10 cars. One new car at age 20 and one private family purchase so in eight cases I dealt with a salesperson at a dealership. For the first time ever I would go back again when I need another car. Bob Peixinho is trustworthy, knowledgeable and fair to deal with. 5 stars across the board !

I was very sad and upset about what happened, i went back the day after and they showed me a…read moredifferent side, they accepted their mistake and apologized for it and they were nothing but helpful afterwards. Probably my old review had also a bit of resentment so I apologize for it, customer service went from 0 to 100

I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.

I brought my car in service for maintenance and repair. The dude at the desk is polite…read more After the repair, he did not explain anything in detail but just said everything is good. I came home and found out that driver side visor holder has been broken which was fine before I brought in the car. Also the dude did not explain how much life is left on tire and brake pad. He just does not give rats ass. Also the report says windshield washer fluid was topped off but I got warning that it is law. I did not go back since I was heading to other appointment. The people who work here are careless morons.

Absolute disaster of a system to get service. No…read morecommunication- messages buried in the app with no notifications. I have booked times/dates - only to randomly have them changed with no notice. Impossible to speak to anyone. The repair themselves rarely fix any problem and charge a fortune. Can't believe how bad Tesla is - avoid at all costs.