If you're wondering if you should buy a car from Waltham Auto Gallery, stop wondering and just go…read moredo it. They are incredible and I'm so happy I bought from them. For reference: I'm a 30yo single woman who has been driving since I was 15, but never owned a car. It's the middle of the Covid-19 pandemic, so everything is screwed up, and I really needed to buy a car but was having a really hard time. I had narrowed it down to a list of about 4-5 cars that I would want to test drive, but the pandemic made that impossible. I was going through this process alone. And the dealerships were being VERY annoying. Besides having wishy-washy reviews, they didn't email me back for days. I decided it would be best to just work with a dealership that had a stellar reputation. That way, I'd have the best chance of getting a good value on a used car, and work with people who were truly interested in earning my business. Waltham Auto Gallery showed up over and over during my search, with nothing but 5 star-reviews. I checked the website and saw a car that was on my shortlist of options - a 2017 Kia with only 20,000 miles on it. I called. Daphne picked up immediately. She was so friendly, and said it would be fine if I came by that day to test drive the car. When I arrived, she gave me time to just look it over myself and ask her questions. We were all distanced/masked, but she did offer for one of their employees (I'm so sorry I can't remember his name, he was awesome) to accompany me in the car, to help guide the drive and answer questions. I agreed, and he sat in the back with the windows down (we were masked.) I wanna emphasize: I knew nothing about buying a car until about 2 weeks before I bought one. Daphne was so patient with me and answered all my questions, even the dumbest ones. She repeated herself and clarified when I didn't understand. I felt comfortable negotiating with her (although the price was perfectly reasonable to begin with) and she was very forthcoming with details about the car. She was prompt in answering both phone calls and emails. She was transparent about the delays at the registry and how long it would take to register the car, but they took care of it, and when I went to pick up the car, they'd put on the plates and taken it to get inspected. I've been driving the car for a month now with absolutely no issues. Plus: my stepmother is one of the most insane clean-freaks I've ever known. When she sat in the car on the day I brought it home, she remarked that she thought it was a new car because it was so clean. (Now, it's covered in dog hair. Oops!) Lastly: when I was signing on the car, a woman and her husband came to look at a minivan. Daphne remembered them from 2 years ago when they'd bought a car, and the woman said they still had/loved that car and were back for another one. This shows 1. the connection that they have with their customers, and 2. that the car/service is good enough to bring back repeat customers. Waltham Auto Gallery is AWESOME. Go buy a car from them!

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

I don't know too much about cars, so for me convenience and comfort decide where I get my car…read moreserviced. I came here for my Mustang's first service. The guys are really helpful and look like they know what they are up to. More attractive is the fact that they have a really neat waiting lounge, complete with free sodas, coffee, cable, mags, etc.

With a scheduled appointment, my car was not looked at after 3 hours later. I only found out…read morebecause I called. They had no idea when it would be seen. When I asked how long before it would be looked at, they could give me no information. They blamed it on the way the appointment was booked - online with a note of the issue. So basically saying it was my fault.

We had a really nice time! We could explore without feeling pressured by sales reps. Elkin Pereanez…read morewas fantastic--so helpful in finding the car we wanted. After the sale, he was great at keeping us in the loop and making sure we were completely satisfied. I'd definitely suggest talking to Elkin if you're thinking about buying a car at Toyota of Watertown. Fantastic experience.

I moved up here from out of state a few years back and had fine experiences with this location for…read morecar service during my first 2 years in the area. The last 3 years have been a different story. Every time I bring my car in, prices are unreasonable, with added expenses we didn't discuss before service. I have to negotiate literally every time I bring my car in, and I leave feeling swindled consistently. To say this place has become a scam is an understatement. The prices are arbitrary, and they can never tell me what work was actually done on the car. I most recently dealt with Michael for car service. I dropped my car off at 9am and then reached out to Toyota to check in at 3:30pm because I hadn't heard anything. I got a receptionist, who said Michael had a line of customers at his desk and that he'd get back to me. I immediately received an automated text message to approve or deny a list of services (that were not the reason I needed service on that particular day), and they never even addressed my issue. I waited until 4pm to call back, nearing the end of the work day because I needed to pick up my car by close and I was nervous they now wouldn't have time to address my issue. They'd had the car already for 7 hours without actually addressing the issue, only for Michael to call me around 4:30pm to say they can't help me. More accurately, I was given two options, 1) Toyota cannot help me because I had work done with "aftermarket parts" (these parts were installed by Toyota when I purchased my car, mind you), so I'd have to bring my car elsewhere, or 2) They would charge me an indiscriminate amount to remove all the fully-functioning "aftermarket" parts because "maybe" it would get them one step closer to addressing my issue - no guarantee it would solve anything but I'd be charged a great deal more money, have functioning parts removed to potentially also cause more issues without necessarily solving the original issue. I asked if a third option was available, one that could have been a fairly simple fix - and one that was recommended by another Toyota Service Center as the first step in solving the problem, and he said he'd never heard of such a thing. I explained that I'd contacted this other Toyota, and they said to start with this third option. Michael said, "If that was an option, the service technician would've given it to [him]." I asked if he could check in with the technician, and he refused several times. When I brought this up upon collecting my unserviced vehicle, he claimed that "he's not racist, but the technician is Chinese and doesn't speak English," so it wouldn't have helped anyone even if he had asked about the third option as I requested. Michael then went on to charge me $149 for labor (not the full $199 he "should've" charged me, as he pointed out for me to be grateful), despite nothing being addressed or accurately diagnosed on my vehicle. When asked how long the vehicle was looked at and what exactly I was being charged for, Michael couldn't answer. After years of feeling disrespected at this location, this was my final straw. I would strongly advise anyone to look elsewhere.

Calvin from the service department has always been right there for his customers . He took the…read moreinitiative to help me fix the clove compartment which was struck. He always goes the extra mile. He was reassuring when my tire was low and showed ne how-to adjust the settings. He is part of the reason I always use Handa Village.

The service at this Honda location is scam. I came for service to get air for my tires because the…read moretires pressure lights are on. I asked them is getting air for the tires free. The guy said yes. So I told him to go ahead and fill the air. He said he will also check if there's any nail on the tires. They will pluck it out. After everything finished, went to checkout. He said they did found a nail and plucked for me and filled all the tires with air. He said he will only charge me for labor. The labor was $185 an hour. He didn't tell me it was $185 before they pluck it out. And I don't even know there was really a nail. I think it was a lie. But what's done is done. After discussing it doesn't take 1 hour to remove a nail with the manager. They charged me $57. I should of went to a gas station and get it done for under $20. Do not come here for any kind of service.

As good as it gets people!…read more At age 56 I've had 10 cars. One new car at age 20 and one private family purchase so in eight cases I dealt with a salesperson at a dealership. For the first time ever I would go back again when I need another car. Bob Peixinho is trustworthy, knowledgeable and fair to deal with. 5 stars across the board !

I was very sad and upset about what happened, i went back the day after and they showed me a…read moredifferent side, they accepted their mistake and apologized for it and they were nothing but helpful afterwards. Probably my old review had also a bit of resentment so I apologize for it, customer service went from 0 to 100

I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.

Always a great experience. Only had to go once but man they are so friendly and knowledgeable.read more

I brought my car in service for maintenance and repair. The dude at the desk is polite…read more After the repair, he did not explain anything in detail but just said everything is good. I came home and found out that driver side visor holder has been broken which was fine before I brought in the car. Also the dude did not explain how much life is left on tire and brake pad. He just does not give rats ass. Also the report says windshield washer fluid was topped off but I got warning that it is law. I did not go back since I was heading to other appointment. The people who work here are careless morons.