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Watertown Ford

2.3 (105 reviews)
Open 8:30 am - 5:00 pm
Updated 1 week ago

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Reviews With Photos

2019 Ford Mustang GT
Keith S.

When I was looking to special order my new car I spoke with several dealerships before settling on Watertown Ford. They were the only dealership that didn't try to sell me something in inventory, instead understanding that I wanted a unique set of options. They were very detail oriented, from knowing the allocation process to understanding the complexity of options on the vehicle. I never had a problem reaching my sales rep for an update once the order went in and Eric ensured I qualified for all available rebates on delivery. Overall a very smooth process, would recommend them!

Coffee n sodas in the waiting area at the service center
Akshay S.

I don't know too much about cars, so for me convenience and comfort decide where I get my car serviced. I came here for my Mustang's first service. The guys are really helpful and look like they know what they are up to. More attractive is the fact that they have a really neat waiting lounge, complete with free sodas, coffee, cable, mags, etc.

Sunday July 28th my car has just been sitting at 26 Seyon st.

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5 months ago

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6 months ago

Service does not return calls. Promised a review and could not perform in any reasonable time

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1 year ago

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3 years ago

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1 year ago

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4 years ago

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6 years ago

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6 years ago

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3 years ago

$150 to be told the front shocks are "seemingly good" an average salary of a day's work $135 what makes them think I'd come back

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5 years ago

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12 years ago

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9 years ago

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9 years ago

Business owner information

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Alex D.

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7 years ago

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9 years ago

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Alex D.

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7 years ago

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14 years ago

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13 years ago

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11 years ago

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13 years ago

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8 years ago

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7 years ago

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8 years ago

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9 years ago

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5 years ago

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17 years ago

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8 years ago

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12 years ago

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Ask the Community - Watertown Ford

Review Highlights - Watertown Ford

Shamus was zero pressure and just gave me his card and said when I was ready to come on back.

Mentioned in 2 reviews

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Boston Automotive Consulting

Boston Automotive Consulting

(18 reviews)

Car Broker Connoisseur…read more Ari, of Boston Automotive Consulting, has been the best find of 2019! I decided I was getting a little long in the tooth and it was time to lease my first luxury car. I know my strengths, but car-purchasing was remedial at best. Like every human on planet Earth, I decided I could learn this skill on YouTube. I stumbled across Ari's car-buying tutorials on YouTube, and immediately knew he was the guy who could help me orchestrate a top-notch deal on a 2019 Alfa Romeo Guilia! He was patient, professional and highly educating (e.g. dealers will add unwanted accessories to your vehicle in order to make larger profits) and helped me get a steal of a deal on the 2019 Alfa Romeo lease. If you're like me and car deals are not in your wheelhouse, I strongly advise you reach out to Ari to negotiate your next deal. You will not be disappointed!

My husband used Ari to help him negotiate a car lease last year, and we just used him again for…read moremine a couple weeks ago. He is very responsive, knowledgeable, and knows what to expect for a good deal. He understands the little details and fine print of buying a new car. Our deals went very smoothly and quickly and we had our new cars within a couple of days, without the usual headache of buying a new car. All we had to do was sign the paperwork and pick up the cars. We would definitely recommend him (and have referred family/friends), and will continue to use his services again in the future when the time comes. Even the manager and sales person at the dealership had great things to say about working with Ari on my car lease.

Sarris Auto Sales & Service

Sarris Auto Sales & Service

(28 reviews)

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

Toyota of Watertown

Toyota of Watertown

(452 reviews)

Superior service from the sales team. I was interested in the 2026 bZ and immediately was put in…read moretouch with Ignacio right from the start. Ignacio also drives his own bZ so getting real and honest answers about EV ownership and common scenarios was reassuring. Struck a deal within 2 hours and took home the car in a week. The entire ordeal could not be more enjoyable.

Every time I come in for an oil change, they find hundreds, sometimes thousands, of dollars worth…read moreof extra work to be done. I know my local mechanic wouldn't charge so much but they push the sense of urgency. I don't understand how a car can need so much work every time I come in. My Civic barely ever needed anything. The Toyota needs alleged work every single time. The one and only time they couldn't come up with anything extra to do, they tried to convince me to get a paint job. Definitely sticking to my own mechanic going forward and avoiding getting oil changes or other work done at the dealership. Edit/Update: After the $2,300 worth of repairs my car allegedly needed, it made noises and vibrations on my way home it was not making prior to this work. Do not recommend this service center at all! It came to my attention that it's likely this recent work and most likely all prior work should have been covered under my warranty. I'm not sure if it's all Toyota locations, or just this one, but it's been nothing but a hassle every time I've been there. Save yourself the trouble!

Prospect Auto Sales - Prospect Auto Sales

Prospect Auto Sales

(14 reviews)

I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.

Watertown Ford - car_dealers - Updated May 2026

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