Horrible experience at Auto Mall Collection. Purchased a 2017 Audi and within 20 miles of driving…read moreform dealership, check engine light came on. MULTIPLE issues, including a timing chain which cost $3,000 to repair. I was out of luck as they said the lemon law doesn't apply over 125K miles. Windshield had a big chip that didn't pass inspection. They add on $795 for a "document fee" which is pure fluff and pads their margin. Salespeople have a poor demeanor and I am confident they knew about this issue, cleared the check engine code, to leave me with the expensive repair bill. Should have known better after reading so many bad reviews. Will not ever be doing business with them again.

every negative review you are reading, I experienced. They ran my credit report more than once…read moreafter misquoting me- refused to negotiate- we're incredibly rude (Joe is fine)- the plates took FOREVER and they could care less about you as a customer. Once they had my money- they could care less when I got my purchased car. I wish I had read reviews knowing what I was I was getting into. its a nightmare! Also as a yoinger looking female the person in finance spoke to me like I was not only a child- but as though I shouldn't be buying a car alone (I'm 37 and went to law school). I wouldnt send my worst enemy here and wish I hadn't given them my business. Unless you are dying to file a complaint with the BBB avoid at all cost, no car is worth the experience.

This is my go to for parts and service, I would recommend this dealership over any of the ones…read moreowned by herb chambers they will blow your car up n make every excuse and not take responsibility for their work but this place is by far one of the best dealerships in Mass

I brought my vehicle in for a routine service of the EV unit. They highly recommend the…read moreair-conditioning unit be checked for a problem they encountered. The check cost me almost $700 and it turns out there was no problem at all. Rip off!!

Had an awesome experience being my car to get serviced here. Great staff, great attitude, and great…read moreservice! It's hard to find a good reliable mechanic and i'm glad I found one.

My boyfriend has been wanting a hummer for several years but couldn't find one with low miles, that…read moreis until we stumbled upon Spiro's Auto. Long story short, he test drove it and fell in love. The entire purchase process went very smoothly. He was able to obtain financing, picked up the check, the guys serviced the vehicle and we drove off the lot. I would recommend Spiro's to anyone looking for a nice vehicle. Most of the vehicle's on their lot have low miles and decent prices. The two (2) gentlemen that are employed there are very personable, professional, and ready to help with any questions and concerns. They were extremely accommodating and really made the entire process a good one! Give them a call, check out their website, or go to their office. You won't be disappointed.

This is one of the few auto repair shops that has mechanics who truly know how to repair EVs. When…read moreI brought my Chevy Volt to this garage it needed work that other dealerships without EV experience/expertise had turned down or not known how to do. They fixed my car and added years to its life. They have a good operation there. I'm grateful for their work.

Nice people in both sales and service departments but make no mistake, they will rip you off just…read moreas often as any other used car dealer. You will pay a premium for a used car here but you won't get value or any kind of backing up from Herb Chambers. I bought a used Equinox and paid thousands more than a similar one at used car dealers nearby, and within a month I started having problems. Brought it back and they found two solenoids that had to be replaced at $361 each. Then they charged me $318 for a tire sensor, and $142 for a headlight bulb. Total bill came to about $1,300 because they also charge hundreds of dollars for a diagnostic as soon as you give them the car. I didn't mind paying for a headlight and tire sensor, but they totally gouged me in the price. And it's very apparent that they cleared the codes so the engine light would be off long enough to sell the car and pass inspection, and then it was OUT THE DOOR. I've bought from other Herb Chambers dealers and always had good treatment, but save your money and buy your cars elsewhere, you'll save thousands. Herb Chambers has gone downhill.

We had a wonderful experience purchasing our new Audi. Jason was patient and explained all the…read morefeatures with great detail. Technology can be intimidating however Jason answered all our questions and our new ride is very user friendly. He is an asset to the company and we highly recommend him-very knowledgeable Thank you and we will not hesitate reaching out to him if necessary- Right from the start with our warm greeting to finalizing the paperwork was a very positive encounter Sincerely Joe and Eileen Flibotte

Terrible customer service. Waited a month to have my car serviced since i requested a loaner car…read more Showed up on time after the first loaner was canceled. They had no loaner and didn't have the decency to call and let me know before I got there. Emailed and called to reschedule and no one calls back. So unprofessional. I'll take my business elsewhere! Smfh!

I've had tbe opportunity to deal with Acura of Peabody two separate occasions; both encounters were…read moregreat. Customer service is top notch and services were timely and well performed. I honestly can't find any faults with this place. Keep up the awsome work/service. You have won my business.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.

Otis is awesome. Went above and beyond to get me the right car, was helpful and friendly, sent me a…read morevideo of the car when I had to leave unexpectedly, made the buying process really easy, and is going the extra mile to get it nice before I pick it up. I see others have had similar experiences! Thanks for the nice car!

It's utterly ridiculous that I had to wait over three hours for a simple oil change. Especially…read morewith an appointment! I like you guys, but it's unacceptable.

After my son totaled his car and needed a replacement, we bought a 2019 Hyundai Tuscon with very…read morelow mileage from Auto Choice in Peabody. My son found the car online and we went to look at it. Henry and his staff were very helpful and walked us through the whole process. He made sure the car was clean and we had a remote start installed, which Henry coordinated. He took care of all of the RMV details, and we got the car ever quicker than we expected. Thanks Henry, we highly recommend Auto Choice!

great experience. decent second hand car for my son. price was right. registered for us and got…read morethe sticker