I am loving my new Lexus! Rob G. was my salesman /auto concierge. He stayed with me EVERY step of the process. He even does follow up calls even after you drive away! Who does that ! Rob G, does! I was astonished at his attention to detail and his intuitive knowledge of every vehicle that he sells. As a very picky retired RN who spoiled his patients every time... it was so refreshing to work with a man like Rob... who gave me all that goodness right back! The dealership was friendly... Gabe was nice and the employees seem happy too. I wish I had demanded more $ on my trade in but we all experience that at one time or another. Every day is a good day when I get in my Lexus and just enjoy that luxurious ride. Thanks IRA Lexus! ps... Automotive Elegance is a MUST to wrap your new car or to do tinting or both... Stephanie and Will are both awesome... they are in North Andover. read more

I was there july 27th 2028 with first impression is the salesman was very rude and unprofessional but we ended up let him lead to the office but the hold time was like this salesman trying to destroy this brand and the company, they need to get train better finally we walk out and promised not to come back and if we were to buy a Lexus we will buy it somewhere else. I'm sure Lexus is a excellent brand but too bad they hired terrible salesman read more

first it's not Ira anymore. it's group 1 and has been purchased again 100% terrible service after 20 years at Ira i am very disappointed in service department wholesale upsell and over inflated prices along with lies. I don't trust them and won't be back. 0 stars read more

I've purchased many Lexus' from Ira over the past 30 years. First, from Steve Pugatch and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectful and professional throughout the process. However, my most recent involvement with Ira Lexus, was the worst car buying experience I've ever had! Our salesperson, Ms Zallen, was very nice, yet lacked experience and should have had a seasoned professional shadowing her. She neglected to give me an important piece of information that caused us a lot of time and unnecessary frustration. Mr. Coco, the sales manager, sat down with an attitude and was extremely rude, insulting, and unprofessional, unwilling to listen to us calmly or politely. And thirdly was the business manager, Mr. Monterroso, who issued instructions to us that were unnecessary. The solution we chose was much simpler. He also insisted on pushing expensive warrantees of up to six years and many of thousands of dollars more onto the sale of my SUV, though I twice expressed to him that I was not interested! I only put on @2K miles a year. Why would I purchase an expensive car and still need to buy warrantees? I bought an expensive car so I wouldn't need warrantees! At this point I was ready to walk out and cancel the whole deal! There was more negativity to follow, but I won't get into that. I do know that I will never again purchase another Lexus from Ira or associate with these rude managers! read more

Went to IRA for the purchase if my slightly used pickup. I couldnt be happier. I was helped by Rob G. Guy was professional, non pressure, and my first experience with a car salesman that put the customer first. No pressure. He made sure the truck was ready and prepped properly for pickup. Offered to deliver it, and even came in on his day off to make sure I was happy with it and the sale was finalized without a hitch. ​Thier finance department came through with financing not only well within my budget but almost down to the cent as my credit union. I highly recommend looking Rob up if you are looking to purchase a vehicle. read more

Rick (service manager) was great and helped me out in the service center. He promised a refund if my car got an invalid diagnosis a month ago, and today a month later he stuck to his word. He ran the codes on my car, and let's say it was a false diagnosis. I highly recommend going to Rick if there is any issues or questions about services. He is honest and sticks to his word. I just wanted to say thank you Rick for helping me out! read more

I recently purchased a Lexus 350 RX from IRA and had a great experience with Kal Dabliz as my salesman. He was fair and easy to work with. He answered all my questions and set up the app, explained how everything worked. The newer models have so many new great features, it can be overwhelming. I never felt rush. It was a great experience and I would highly recommend him. thank you Kal! read more

I have done business with IRA Lexus since 2018. Josh is my service tech and he is great. He is honest and helpful. I had a 2018 LX and now a 2024 TX and highly recommend them. read more

I cant believe what happened to me at Ira Lexus. They had a 2024 subaru Limited I drove 90 minutes to go see a week ago Monday. I meet with Alex Baker after taking a test drive and sat down to talk about pricing. The car had been reduced in price every two or three days for a month so I asked if they could go lower he said no. Then on the next day Tuesday they reduced the price another $500 dollars then on the following Saturday they reduced the price another $1,000 and before I could even call back I believe they sold the car. No phone call from Alex no email nothing. I know this email will mean anything to them just want to put it out there for a bad attempted buying expierence. However I am not done going to post on every social media outlet I can find includinging his facebook page. read more

Unfortunately, I was a bit dissatisfied with my experience at your dealership and I am glad that you welcome my feedback. I don't believe that I am an unreasonble or a difficult customer. Also, I am not easily dissatified with a service. I don't like to criticize others. I understand that everyone wants a good review and/or feedback, especially, people who get paid by commission. However, this time is an exception. - First, I felt very pressure when I was told to come in to pay for the car only after a few days, the car showed up at your shop. Despite the fact that, I told the sale man that I had other higher priorities that I must take care of and I would get back to him in a couple days. - Second, when I came in, I felt like "let's get this over with" - the finance guy explained to me few additional packges that I could purchase. Things went ok, until after I told him that I did not want to purchase any. From this point on, he didnt want to answer my questions and, rushed me out saying he had other customers. After I completely paid for my car: - The following day, I texted Geoff who mentioned to me the week before that the car can be delivered and hence, I wanted to know if there will be any fees. He ignored my text. - A week later, I unexpectly received an updated policy from my auto insurance company with my new car added. - 9 days later, I got a text from the sale man saying 'when will you come in to pick up your car? it's been ready for over a week' ... what went thru my head was "Really? why didn't you communicate to me on day 1"- I didnot want to respond. Certainly, there was lack of professionalism and communication and I felt like it's all about the business's interests and nothing about me, as a customer. My entire life, I own only 2 Lexus, and for some reasons, I ended up to purchase both cars at your dealership, the furthest dealership away from my house. If I ever decide to buy another Lexus in the future, I would not choose your dealership and would not recommend it to anyone, unless customer service is going to improve. My friend recently bought the Rx350 Premium+ at the Northborough dealership and he was treated so much better. My family and friends bought Lexus in the past from other locations and I haven't heard any complains. 1 of my friends also bought Lexus couple years back at your dealership. After a year or so, she traded it in to get a different brand because she disliked the way Lexus treated her. I don't want my inputs creating any issues for anyone, instead, just like you said in your email "enable us to know how we can better serve our customers." I always said "sale man has a tough job and I would never want to be one." ************ Regardless, I do have some good feedbacks for 2 people, Cesar and Robert. I talked to Cesar a few times and he's great. He followed up when I asked him about Rx350 Hybrid. He answered my questions, gave me updates and was helpful. I ran into Robert Giovannucci while waiting for the finance guy to complete my paperworks. Robert was very friendly. He took time to explain to me the issue with the coffee maker and insisted to print out the window sticker for me, even though, I didn't want to take his time away from his customers. read more

Absolutely everyone who works there is so nice. Service operates like a well oiled machine.

Rob Giovannucci was very helpful throughout the purchasing process. He was professional and very knowledgeable about the vehicle. If you are looking for a new Lexus, please ask for him. Impeccable service. read more

Purchased a used Subaru for my son. There was a line item cost built in for two things. 1) $1500 for some car coating paint protection nonsense. It's a five year old Subaru with 73k miles on it. Seriously? 2) $500 line item cost for a vehicle finder/anti theft system. I was told my insurance company would give me a discount for it. I said okay good for my son and get a discount. Called my insurance carrier AAA, maybe you've heard of them. They said they've never heard of it and there's no discount. Called my salesman, he never called me back. Emailed my salesman twice he still hasn't replied. Why can't I leave 0 stars? read more

The sales team is very dishonest and unprofessional. They had a nice GS350 at a reasonable price listed for sale but with no pictures on their site. Curious, I tried to make an appointment several times and strangely got a runaround. They did everything possible to prevent appointments view the car. Don't dealerships want to sell cars? The reason for the runaround became clear soon enough, turns out an employee bought the car before it was made available to customers. First come first serve for themselves, they save the nice ones for employees and put their customers last. Highly unprofessional behavior. read more

I wrote a review in 2016 giving a great review. It's now 2023 and I'm still with Lexus Ira of Danvers and I've continued to have worked with Willy Moy, the GM and his team. I think it says a lot that I've been with this for almost a decade and still have great things to say. A lot of things can happen that are unexpected with cars, but Willy has always figured out solutions that are in the best interest of the customer. That's saying everything. I just made another purchase at Lexus and I am grateful I've only worked with them - trustworthy and willing to work with the customers to ensure the relationship exists for a long time and all are happy. read more

Nice 5-Star experience. I look forward to buying cars like a toothache. But Ira made it easy. I pinged 3 Lexus dealers through Edmunds for a white, in-stock, '25 RX350. Two kept texting & calling without answering my question -just wanting to talk I guess. In contrast, Ira's Jason Piazza confirmed right away he had exact model in stock and got it ready for us before we arrived. After a short test drive, he had fair offers waiting both for the trade and the new car- no back and forth to the 'manager.' Both offers squared on generous side with Edmunds and CarFax. No time wasted. We put down a deposit and returned next day to swap trade for new car. Jason spent an hour walking us through all the features before sending us off. Ira refunded the inspection fee because we got it inspected at our local Sunoco, and they Fedexed the EZDrive pass we'd left in trade. Ira's a 45 minute drive from our town, but now I realize why so many neighbors recommend them. Well worth the trip. Ask for Jason Piazza read more

Dear Mr. Moy, I thank you for your prompt attention to my issue. However, I regret to note that your response still leaves certain issues unresolved. I bought the vehicle from your establishment in November 2022, and the Lexus battery was installed by your team. I have documentation to support this claim. Consequently, this should not be categorized as an issue with an alternate brand such as Nissan. I believe a couple of minutes of conversation could have led us to a mutually beneficial resolution. The Lexus corporate office has informed me that all batteries installed by you are under warranty for up to three years, or a prorated warranty is applicable. Unfortunately, despite making eight attempts to communicate with you, I have not been able to get a firm commitment on resolving this issue. I would like to draw your attention to the fact that I expect a higher level of service for a product that has cost me almost $40,000. It appears that there is a tendency to focus more on sales rather than fulfilling commitments to existing customers. This experience has left me hesitant to recommend you to others or to consider purchasing another vehicle from your dealership in the future. To inform you, AAA has diagnosed that the battery was completely dead and replaced it, which is, I believe, a service that should have been provided by your team. This disappointing experience will not only impact my individual patronage of your dealership but will also influence my decisions as I start building my fleet for my automotive business. I hope this feedback will be taken in the spirit of constructive criticism and used to improve the experience of your future customers. Update: Dear Mr. Moy, I thank you for your prompt attention to my issue. However, I regret to note that your response still leaves certain issues unresolved. I bought the vehicle from your establishment in November 2022, and the Lexus battery was installed by your team. I have documentation to support this claim. Consequently, this should not be categorized as an issue with an alternate brand such as Nissan. I believe a couple of minutes of conversation could have led us to a mutually beneficial resolution. The Lexus corporate office has informed me that all batteries installed by you are under warranty for up to three years, or a prorated warranty is applicable. Unfortunately, despite making eight attempts to communicate with you, I have not been able to get a firm commitment on resolving this issue. I would like to draw your attention to the fact that I expect a higher level of service for a product that has cost me almost $40,000. It appears that there is a tendency to focus more on sales rather than fulfilling commitments to existing customers. This experience has left me hesitant to recommend you to others or to consider purchasing another vehicle from your dealership in the future. To inform you, AAA has diagnosed that the battery was completely dead and replaced it, which is, I believe, a service that should have been provided by your team. This disappointing experience will not only impact my individual patronage of your dealership but will also influence my decisions as I start building my fleet for my automotive business. I hope this feedback will be taken in the spirit of constructive criticism and used to improve the experience of your future customers. read more

On 9/3/22, my car was towed into Ira Lexus of Danvers because it would not start. On 9/6/2022, the dealership tried to charge me $821.04 to install a new battery and replace what they said was a hopelessly corroded positive battery terminal, saying the car would not run without the work. I declined, paid the $195 they charged me for "diagnostics", and took the car for a 2nd opinion. Less than 1 hour after I left the dealership, another licensed shop gave me a printout indicating "good battery", and said there was no problem whatsoever with the terminals or connections. It turns out that the only reason the car would not start was that I had been trying to use an unprogrammed spare key. The car starts and runs fine using my usual key- which I had already provided to the dealership the day before with the request that they try it first before doing further diagnostics. I immediately drove the car (that was- and still is- running just fine) back to the dealership, showed them the printout from the other mechanic, and asked for my money back. They claimed their instruments had shown that the battery was bad. I'd like to believe this was an honest error, but I have no explanation as to how they could have seen extensive corrosion where there is none, and how they did know that the only "fix" needed was to use the correct key (with which they had been provided). To their credit, they immediately refunded the $195 diagnostic fee I had paid. Sadly, I'm not sure they will ever be able to restore my faith in either their expertise or their honesty. I am beyond disappointed to lose what had previously been a trusted and respected resource. read more

See all

Run don't walk away from this horrendous dealership. This was the absolute worst experience I have ever had at a car dealership they were extremely rude and unprofessional. I drove over an hour to look at a car they marketed as certified preowned which should mean any issues with it have been taken care of however the wheels and rims were completely destroyed and the side had a giant body scratch this was never shown in photos or indicated anywhere in the listing. Then I had to deal with Carl who could barely speak English and was so rude and demeaning he made me wait two hours to give me an insulting offer for my trade in and said under no circumstances would they negotiable the cars price or the price they gave me for my trade in. I left and went to Watertown Lexus they were absolutely amazing everything about it was wonderful please don't do business here save yourself a terrible experience. read more

Worst place for service I will never go back Very unprofessional there wait time for an oil change with an appointment over 2 1/2 hours ridiculous read more

Unfortunately that I have to update this previously positive review, but what a terrible experience my last time there. I came in and worked with the usual advisor about an oil change and slight rattle. The COVID protocols made me a bit nervous as the person taking in your car wasn't wearing a mask, and routinely walked in and out of the building where it clearly marks masks as mandatory with the mask below his chin. They put me in a loaner, and I left. The loaner reeked of cigarettes, and I immediately called The advisor to let him know. He offered to give me another, but I was already far down the road. I noticed that the person disinfecting the rentals was doing a great job keeping her mask on, so she probably couldn't notice that someone smoked in it, completely understandable. About 2 hours later, I get a call from the service advisor. My oil change and the rattle was going to cost me over $2500 to fix. I asked what was going on and was told that I had "frozen or sticking brake calipers" and that the rattle was a heat shield that will cost $700 in parts (for a piece of sheet metal). I said thanks, but I won't proceed and picked up the car. I get a survey over email asking me about my experience, and I answered honestly. It wasn't good. I immediately get an email in ALL CAPS from the service advisor asking me why I submitted a bad rating, how I screwed him, and how disappointed he was. Why offer a survey at all if you're going to be berated by the service advisors when you don't submit anything but a 5-star rating? Really awkward that these people act that way. OH, and my $2500 repair bill was handled by a local shop for... get this... $300. I don't know if the dealers are hurting and trying to make up for lost business by ripping customers off with unnecessary repairs or what... I am okay with paying a higher price at the dealer because I know that a warranty backs it, but $300 vs. $2500 is unacceptable. Their claim that my brake calipers were frozen was ridiculous too because you can't actually tell if that's true until you get in there to look, so that seemed dishonest. read more

Ira Lexus - Car Dealers Near Me - Danvers, Massachusetts

I have been servicing my Lexus since my purchase a year ago. As I do not have a Lexus dealership near me I use their valet service and it has been outstanding. Easy to book, they keep in touch with me throughout the service and very convenient. Thank you! read more

Ew. This dealership will harass you with calls and texts at 8 at night- trying to get you to put down a deposit on the "hopes" that a vehicle "might" come in for you. If you want to leave a $1000 deposit on something you've never driven, this is your place. read more

Do not buy a car from this dealership. They are liars. Will try to sell you stuff that you don't need, and will lie about what it covers just to get the deal done. Untrustworthy, does not communicate well. Buy a car from anywhere but here. read more

that's not the only story, Mr. Chase. we were loyal IRA customers for years (two lexuses) until around 2018 when IRA started charging outrageous fees and giving poor service. one of our lexuses developed a clicking noise in the interior air circulator after an air filter change. brought it to IRA, they said they fixed it, called me to pick up the car, but it still wasnt fixed. they looked at it again and said the whole thing needed disassembly and rebuilding. IRA wanted 1500 dollars to repair it. I looked at it myself and researched the problem online. plastic cam out of sync. very common. it needed a simple reset that took a few minutes. it's been fine since. never again. read more

I called today to schedule a service for my lexus and the first thing she ask me have I been there before I said no, so she ask me if it was for an2003 toyota? NO. I told her a ongoing problem with a fob on my lexus, she ask what service I needed, I said I just told you, so she hung up on me, nice customer service from lexus read more

Just traded in my previous Lexus for a new Lexus GX 550 from salesman Jeffrey Hernandez. He made the whole car buying process very easy and was always available to answer any questions we had. Very professional, kind, and knowledgeable! For anyone looking for a safe vehicle for their little ones and themselves, I highly recommend taking the drive to this dealership and having Jeffrey Hernandez help you find what you're looking for. read more

I had a nice visit again at IRA Lexus in Danvers. Easy to make an appointment for an oil change and tire rotation. I am very grateful for Jennifer at the front desk and for everyone that helped me. Thank you IRA Lexus! read more

Ira Lexus - Car Dealers Near Me - Danvers, Massachusetts

See all

First time service customer at Ira Lexus. Dennis Pellegrino was my service advisor. Dennis is truly a great ambassador for this dealership. I found him to be highly attentive to my expressed needs, responsive and kept me informed. While as a long time Lexus owner I am accustomed to a certain level of distinctive service, often it's the service advisor that is the "experience maker" for a dealership. Dennis took the time to make my first time experience truly delightful and affirmed that my decision to have Ira Lexus my cherished Lexus SC430 was the right decision. Kudos to Ira for having such an employee represent their service department and by extension, its dealership. read more

We recently purchased our first Lexus from Ira Lexus of Danvers. The whole process from first contact with salesman John Ponce to final sale was great and efficient. I was nervous about making the deal by myself while my husband was travelling, but John and the rest of the team were pleasant, respectful, and they did not apply any high pressure sales pitches. My new-to-me car is comfortable, luxurious, and feels solid. I'm recommending the dealership to my friends. read more

What could improve this "IRA LEXUS DEALER" is to train the EMPLOYEES at right Timely manner when to have some consideration to follow-up with any Customer when the order has arrived. Asked yourself this, is there phone number to be reached when the order is arrived? I assumed the Employee have typed it in and he mentioned that it's going arrive once someone will call? Apparently no one did, I spoke to a different guy over the phone saying the number didn't listed on the invoice? WTF? Seriously? What's the point of asking when you asking for my number in the first place?! This place is a joke! Get some mental HELP! Just for the reference if you want to know who's the employee was "employee number" 12039 is cashed me out. read more

I purchased my first Lexus here a year ago. I went in to test drive a used one, the service was outstanding. The car was missing a few features I wanted. The sales rep let me k ow the 2022 models had what I was looking for and they had one on the lot, within the hour the entire transaction was complete. A+ service! read more

I love to come here to get a service done love love it Thank you Dennis see you next time read more

Compared to Lexus dealerships that I've been to this dealership is not up to their high standards. It's been a couple of years since I purchased my car but in hindsight, I never should have given this dealership my business. The sales experience was miserable and akin to what you'd expect at a used car lot. The whole "let me have a credit card so I can bring this offer to my manager" trick is so lame. Had my wife not loved the car, I would have walked out after the first offense. There were several other instances that were borderline rude and pushy. Given this grueling 4 hour sales process, the financing was by far worse. The husky kid that was doing our paperwork was extremely push and rude because I kept saying no to all of his "add ons", he was clearly not making his quota so he resorted to saying things under his breath and sarcastically laughing, he was belittling because he was blown away that I turned down all of his extras. I thoroughly enjoyed saying, "no" to him or that "I'd think about it" as he was becoming more and more antagonizing. I reported him to the dealership manager at the time and while they apologized, I just felt grossed out by the entire process. I urge people to check out another Lexus dealership for premium service that justifies the amount of money that you're spending. read more

Abraham the tech expert was great. He helped us with figuring out how to use/access all the numerous touchscreen, apple car play etc etc. on my wife's new RX. He was patient and explained all the features. Will be back to see him if we need to. Leonard and Karen P . read more

On a trip, decided I wanted to get the oil changed in my 2015 Lexus RX350 and found that Ira had a good deal on their website. Noticed they also allowed 6:30 pm appointments during the week...even better! Unfortunately, I never got to find out if they were/are any good. On my way to the 6:30 pm appt (which I setup 3 days earlier online), I got a call from a service advisor telling me that they don't do oil changes after 6 pm. Why would their system let me schedule a 6:30 pm oil change? Don't know, they suggested I leave the car...yeah, I'm on a TRIP..can't do that. Anyways, I never had the chance here, and I'll be getting the oil changed somewhere else of course. Sad that with all this tech available, they still haven't figured out to look at the appointments and say "oil change at 6:30pm? How did that happen?" read more

If I could give both IRA Lexus sales AND service zero stars, I would. 1. I wondered why they wanted me to bring a personal check when picking up the car I purchased. The reason? The $34k cost (after trade-in) I agreed to ballooned to $41k when the business manager stepped in. I thought I had refused every extra warranty but I get not. Good thing I took a photo of the "internal" sales doc I signed originally. After seeing $7k of added costs on them three different lines, I pulled up the agreement in my phone. He was caught and Poof! and the cost went back down to $34k. I have an MBA from Harvard so I'm not an idiot. They are just underhanded, plain and simple. 2. I wanted a roof crossbars and they referred me to parts & service. I went online and ordered from "IRA Lexus Danvers" OEM crossbars for $360. They came without installation instructions, just a blurry one-page photocopy of removal and re-installation with no reference to the nicely color-coded and Letter-coded pieces. So I asked service to put them in when I visited to get my inspection sticker. They asked for $99 to install. I was furious. If you don't give proper instruction on a somewhat complicated installation, you should be willing to help install. They would not even take a refund because the lady in parts said that's a "3rd party". I called customer service in the email I got when I ordered the part and it rang right to their phone. Still no refund offered. Finally, a parts guy printed out installation instructions which were actually legible and referred to the stamp on the parts. Well, THANK YOU VERY MUCH. Guess this is what it takes to get some service at IRA Lexus. PLEASE GO TO WATERTOWN LEXUS OR TO A NEW HAMPSHIRE LOCATION. There are better places to buy what is otherwise an awesome car. I do not trust these people at all and will never have my servicing done here. read more

See all

Horrendous customer service!!! Steer away and find another dealership that will treat you right! I've never been treated so poorly when trying to spend so much! Sunday, the 17th I stopped by to check the Lexus GX460 with my son. After a brief wait I was greeted by a nice salesman Jake, who offered to show me the car and help with test drive. I'm in the early stages of screening the market for a new car. My wife's lease will be up soon and she liked the GX among other large SUV's. After test drive we got down to the financial part where I asked about a lease offer that Lexus.com has listed on the website for $449.00/month (terms and conditions may apply) we all know that. Long story short, I had to wait at the salesman's desk for him to go to the manager to get the numbers. Among other things I asked about, money factor (APR), residual value, multiple security deposits, MSRP, if selling price was negotiable, if there are any incentives, etc. The salesman left and was taking longer than usual so for that reason I told him that he can email me all the specs. When I was ready to leave, the sales manager rushed through the door intruding himself also promising that he will send along info requested. Monday I get a follow up email with nothing but a greeting and another promise. I replied back asking a detailed price quote and never heard back from anyone. By Wednesday I emailed back the sales Mayans cc'd the general manager. As of today I'm still waiting to receive an email. Salesman called and said over the phone that this dealership does not send price quotes to clients by email because they fear that a client may go to another dealership to try to beat their quote. This is plane stupidity and an easy way to loose a customer. Any other dealership I purchased or made inquiries with had no problems sending me information by email. It almost seems like they try to wrap your head around so bad throwing numbers at you and rush you into making a decisions. A price quote was disclosed over the phone in a voice mail and none of the information required was provided. Dear General Manager, if you are not in the business of selling/leasing cars you should close the doors of your dealership or simply release from duty people working in your establishment who refuse to do the job. The only reason I walked into your dealership is because I wanted to do business with you, but being treated like that, I doubt it. Yes I am an analytical person and prefer to have things in writing before making a decision. The latin "Verba volant, scripta manent" is something I live by. read more

Ira Lexus - Car Dealers Near Me - Danvers, Massachusetts

Terrific experience I was shopping for a new car I'm retired previously in the automobile business no pressure with this company they had a car that I liked I test drove it they sold it for me for a fair price the showroom the salesman and sales manager were terrific and I've enjoyed the service department since I purchased the car an RX 350 L read more

I just brought my 2019 Lexus RX350 in for service, I highly recommend Brendan DeAngelis and Ira Lexus. Brendan was pleasant and professional, explaining in detail the process. Sent me an email and text letting me know about the work being done, than another with all details when completed. Brendan gave me a loaner car and my Lexus was cleaned when I picked up. The valet Tom was helpful and a pleasure to talk to. I give Ira Lexus and staff an A plus. They always seem to take the extra step to make sure the customer is satisfied. read more