We are so thankful to Anthony, Alex, and Will for their outstanding work on our Ford Edge and…read moreCadillac CTS! They quickly diagnosed and repaired every issue with efficiency and care. Their reliability and attention to detail gave us complete peace of mind, and our vehicles couldn't have been in better hands. My husband and I highly recommend Essex County Auto Repair for any repair work or oil changes! We'll definitely be returning for any future needs.

Essex County auto repair is truly terrific. Anthony seems like one of the most honest and…read moreconscientious people. They are very professional, but also friendly and do a great job.

My car wouldn't start after driving from home in New York to Boston. ChatGPT had me expecting an…read moreexpensive repair to replace the alternator. I was able to get it to Sunoco in Danvers, and within 5 minutes, the wonderful service techs diagnosed that the issue was simply a dirty and loose battery connection. They cleaned and tightened it, and sent me on my way. No charge! Totally turned my day around. Thank You Sunoco!!!

Not a trusting place at all for service. Went for a oil…read moreChange and was up charged for a light bulb

Absolute best for a very good price. Had them install an aftermarket AWE exhaust. Couldn't have…read morebeen more happy with the experience. Location is near a sandwich shop so by the time I had breakfast I did not have to wait long to have my car completed. Waiting room is nice with window if you're the type that wants to see your car being worked on. This is my second exhaust install from this shop.

I stopped by Bay State Muffler for an estimate on replacing my exhaust and David was very…read moreinformative with me. I didn't know too much about cars and David thoroughly walked me through the process of what they were going to do to get it fixed. The price was reasonable. The drop off and pick up process was seamless.

Pete's Garage came highly recommended by people on some local Facebook groups, but it's hard to…read moreunderstand why. I brought my car in to fix a few issues, but all they did was give me a fairly expensive oil change. Over the next three weeks, they continued to string me along by saying that they were developing an estimate for the repairs. The estimate started at $3800, which I agreed to, but then a different person I spoke with said that they had "forgotten" to add a repair to the estimate, and that the real estimate was almost $8000. While it seemed outrageous that the price would essentially double over one thing they "forgot", I was desperate and they came highly reviewed, so I agreed and asked when I could bring my car in. Without any hesitation and without consulting anyone, the person I spoke with said that the almost $8000 estimate wasn't the ACTUAL estimate, and that they wanted to "look at the numbers again". To be honest, it felt like they were just jacking the price up to see how much I'd pay. I was nothing but pleasant and respectful over the phone, and they had given me my car back after the oil change, so this was not a situation where they were finding new things wrong -- they didn't have my car. This place does not seem honest or reliable at all. They didn't even attempt to fix the problems with my car when I brought it in. They gave multiple escalating quotes and didn't stick to any of them. They didn't call when they said they would, or at all.

I'm updating my review to reflect the full experience with Pete's Garage…read more My car was towed in for a stuck gear shift. After nearly a week before it was inspected, my mom--who was in contact with Scott throughout--was told the shifter cable was BROKEN and quoted $600 for the repair, plus about $200 for the new part, taxes, an oil change, and other related expenses, bringing the total estimate to around $800. At no point was debris mentioned. We got a second opinion at a garage on High Street in Danvers. They inspected the car the next day and said they performed a thorough assessment. They found nothing wrong with the shifter cable. Instead, they found a large walnut lodged against the cable, along with other debris, preventing it from shifting. After cleaning it out and completing the oil change, the car worked perfectly. Total cost: $50. AFTER this review was posted, Eric contacted us and said the shifter cable had come out of position and might eventually break--information that was NOT shared during the original diagnosis or almost week of communication my mom had with Scott. Being quoted close to $800 for a repair that ultimately wasn't necessary, and only receiving a fuller explanation AFTER speaking out publicly, raises serious concerns for us about the thoroughness and reliability of the initial assessment

My son car broke down while he was calling AAA the police came upbehind him. They told him the car…read moreneeded to be towed right away because it was a safety hazard in the road. The police old not have him wait for AAA to arrive. Al's Auto Repair on Holton St. Danvers MA showed up to tow the vehicle. He towed it back to the repair shop.The shop was less than five minutes away. I was charged a 25.00 town fee 132.00 for tow and 28.00 fuel charge total was 185.00. I had to then have car towed back to my home. Al's Auto told me that because it police request to remove car in road... AAA will reimurse me for the tow. That was a lie AAA would not reimburse any of the charge. Beware when your car breaks down vultures some in uniform await .Shame on them.

I have always been happy with the quality and value of the repairs by Dick of Al's Auto Repairs in…read moreDanvers. He is the best. I was excited to see he was still working during this Covid time. He just finished a 4 wheel brake job and oil change that would have cost me 2 - 3 times more at a dealer. And I trust Dick with my car more than the dealer. He is very direct and practical. I had my car back and driving the same day. Give him a call he is great to work with! Dave Middleton

Tim is the only mechanic I will ever go to again. He is the most trustworthy and honest person in…read morethis business. He went above and beyond to make sure my emissions issue was not only covered by the Honda dealership, but also that they honored it after multiple rejections from the service department. He even took time out of his day to bring my car to get inspected after.

I'm very satisfied I had my brakes done and a repair of a broken component done same day service…read morereasonable price good people they saved me about 150 I have found a new reliable mechanic

Our company van was misdiagnosed at Gorilla. The gas filler neck did not have a vacuum leak. We…read morejust wasted time and money there.

Reliable and professional service for my car. They handled repairs efficiently, though…read morecommunication could be clearer at times. Fair pricing and a solid choice for auto needs.

Otis is awesome. Went above and beyond to get me the right car, was helpful and friendly, sent me a…read morevideo of the car when I had to leave unexpectedly, made the buying process really easy, and is going the extra mile to get it nice before I pick it up. I see others have had similar experiences! Thanks for the nice car!

I'm not sure what the problem is with this Toyota location but I would HIGHLY recommend somewhere…read moreelse. We've been to this location a handful of times before we started going to the Lynn location. Every time we have made an appointment for an oil change we pull in, sit for a good 15 minutes before anyone acknowledges us... then we wait for 3-4 hours!!! My husband accidentally booked our oil change here today and let me tell you we will NOT be back. The lack of customer service here is just gross. Take your money to a location that actually appreciates its customers.

I visited Monro Auto Service for the first time I found the…read moreassociates to be courteous and knowledgeable The wait time was shorter than anticipated

Went to them for an oil change, running light, and brake light replacement. Oil change was smooth,…read morebrake light replacement was normal. Then they informed us AFTER the fact that the turn signal bulb was out, and replaced it without consulting the customer. If they had told me what they were doing, I would have approved, IF they showed me it wasn't working. It worked driving there. There was about a two hour wait time for parts we were told would take "five or ten minutes". Overall, we were there from 1000 AM to 1420 PM, most of the time with the mechanics standing around. There needs to be better communication between the wrench benders and the front desk, and parts need to move in a timely manner. If you don't have it, tell me and I'll go elsewhere. I wonder if because we were from out of state, on vacation, and they'd never see us again, we were easy marks. Worst part was the lack of communication. We were told nothing unless we asked, and the staff didn't communicate well with each other.