**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

If I could give them an amazing I would! I brought my Land Rover in because the check engine light…read morekept going on; I ran a diagnostic and it was something with the fuel rail/line. Sounded pricey. I ran it over to BAW along with a set of spark plugs I got direct from LR (I thought I could change them til I couldn't figure out how to d/c electrical). He replaced plugs, told me my brakes were corroded w photo. Also, what was causing engine light. Surprise! The fuel line, which on a Rover is the whole flippin' system. We did brakes first, then the fuel system. I'm SO HAPPY! She's better than she's been in ages! I can be pretty tough to please and I'm giving Jon and his place two thumbs up. Plus, it's super important to support locally owned shops. Yasmin in the office is great too. Stop by!

Two out of the three guys who work there become aggressive and threatening at times. I live near…read morethe garage, and one of them (an older guy who I think is often drunk) will just start screaming obscenities if he gets frustrated with a car. There will be little kids walking by, and he'll just scream the "F" word over and over. I'm several floors up and even with my windows closed and an air conditioner running, I can hear this guy screaming. I'll look outside and see scared kids crossing the street to get away. The younger guy will also fly off the handle. I was just outside with my son throwing a football around outside of my building and he started yelling at my son and me. We went to leave and he literally followed us back to the door to our building yelling the entire time. It was genuinely scary. Avoid at all costs.

The younger guy that works there was great to deal with. After over 30 years in Melrose this was…read morethe first time I used them for my inspection. I arrived just at closing and instead of chasing me away as I have experienced at other inspection stations he told me to wait on the side and took me. This was on a Friday when I'm sure he would have preferred to leave. Kudos for the great customer service.

I've been a customer of WAR for a pretty long time, albeit I've been lucky not to have many car…read moretroubles in the past few years. But as "luck" would have it, and as I passed my old friends at WAR this morning, I noticed a flat tire. These things always happen when you're feeling out of luck, or when you least expect it. Today was one of those days, and this was about to put me over the edge. I popped into WAR, as it was just around the corner, hoping they would help me out- and what a warm welcome I was given by Will & Miguel. Not only did they remember me, but they fixed my car right up on short notice and I was able to go about my day. I couldn't ask for better service, these guys are truly kind! Truthfully, every interaction with them has always been a good one, but simply reminded of it today and wanted to share.

Overall it was a nice experience with them. My car was diagnosed in a chain shop, and they were…read moreasking for 1.2k for window motor(totally fine) and regulator replacement. So I quickly swap to WAR Auto Tech and the receptionist, Miguel, was very nice. They checked my car and replace the regulator within a day, and didn't charge me for the motor. Eventually cost me half the price the previous store was asking. Although they did not do the window properly(didn't readjust it so it make noises in high speed), but they fixed the issue free of charge and done it quick. I would like to have them with me next time.

quick repair for my flat tire and honesty about services needed/not needed. I am a loyal customer…read morenow! I will always use these guys b/c they are so accommodating and do not overcharge. I used another mechanic just off Main St. in Melrose for years, until I realized they were charging for things my older car did not need.

Extremely helpful and very sensitive to getting your car fixed fast! We were getting ready for our…read morevacation when our Jeep wouldn't start. they fixed it the next day and saved our vacation plans. no delays! Gary and Steve are so friendly and nice. They have been in Melrose for a very long time which is a testament to quality service. many thanks! Rich and Maura Sullivan

Today's collision did an amazing job repairing my X3. Carlos did a great job preparing my estimate…read moreand facilitating my repairs. I was delighted to pick up car- fixed and detailed to perfection! My car repair was fast and even ready for pickup a day early. Exceeded my expectations.

They were outstanding! Constant communication and updates! Extremely professional and my car looks…read morebrand new!

Dave Adario is an honest, careful and high quality mechanic …read more Being a good mechanic he is in demand. I have worked with him for years, and he requires cash. I trust him.

Dave's a knowledgeable, effective, and HONEST independent mechanic. He's provided service to my…read more2003 Honda Civic and my 2012 Subaru Outback for the last several years. Dave understands that, as a customer, you may want options in your repair. In other words, you may not want to spend $2,000 on a repair for a car that is fifteen years old. He also has been able to solve mysterious mechanical issues that other mechanics could not sleuth out. Most recently, we brought our Subaru into Dave at Middlesex(the owner/mechanic) due to a squeaking sound that we were hearing when traveling at about 65-70 mph. Dave thought that this was a transmission issue that was a known trouble spot for my make and model. I was slightly over the warranty miles, but Dave advised me to call Subaru of North America anyway to see if they could work with me(warranty-wise) on the potential replacement of the transmission since this was a known issue. This process took a little while and Dave coached me a few times during this process. At the end of the day, Subaru covered the transmission replacement 100%. Dave's knowledge and advice saved me thousands of dollars despite the fact that Subaru would have to do that work themselves and Dave wouldn't see any work from it. On a side note, Middlesex Auto is in downtown Melrose. This is super convenient for anyone who lives in Melrose. It is also steps away from buses and the Commuter Rail if you have to leave your car.

Huge shoutout to Stephen's Auto Body in Melrose, MA for an outstanding experience…read more Estimator Shawn Bolger delivered superior service from start to finish - clear communication, helpful guidance, and true professionalism throughout the process. The team did an awesome job repairing the bumper on my 2016 Audi Q5; the car looks fantastic and the work is flawless. Highly recommend Stephen's Auto Body if you want quality workmanship and great customer service.

Our experience with this business was extremely concerning and disappointing. During our visit, we…read morefelt that we were treated in a discriminatory and dismissive manner. The way we were spoken to and handled compared to other customers made it clear that we were not treated fairly. No customer should have to feel uncomfortable when simply trying to use a service. I hope the business reflects on this feedback and takes steps to ensure staff are trained to treat everyone with respect and professionalism.

I had a great experience working with LBJ and Rick while servicing my Acura MDX. This is my first…read moreHonda product, as I've been a Toyota/Nissan customer for many years, so I'm still getting used to Honda's service intervals and maintenance approach. In the end, I'm very happy with the service provided by LBJ. They are clearly professionals when it comes to servicing Hondas, their prices are reasonable, and they are consistently courteous and helpful. As a side note, they serviced my transmission, transfer case, and differential, and everything was handled smoothly and efficiently. Nice job LBJ and Rick!

Been coming to LBJ for years for my Honda Civics and Pilot. Rick is exceptional at helping…read morecoordinate. Beyond all the professional, fair-priced, and responsible service of my cars, I recently had a challenge with a funny noise to my Pilot right before a family trip. After realizing it might be tricky to get seen in time and that LBJ isn't around the corner for me, Rick suggested what might be the issue. Sure enough that was it and was easily addressed by a car noob like me. It saved me emotional turmoil - our summer trip was saved. Rick went above and beyond. Will be back in a few weeks for a full service, but it's this kind of service that reflects the attitude and support of LBJ. You're in great hands with them, and prices are reasonable. I only wish my other car was a Honda to bring it to them.

I just came back from Tremont St Garage and wanted to write a review immediately because I…read moreappreciate good customer service. These guys were recommended by a friend so I was a bit dismayed when I read some of these reviews here. However, I needed immediate work on my car. And my friend is a pretty good source for recommendations. I should mention that my car had just been on a lift at my local service station in VT and the mechanic literally took me under it and pointed out the issues I needed to attend to. He also gave me a quote which I expected would be significantly more in Boston. Fast forward to today... I brought my car to TSG for an estimate. They quoted me a "worst case scenario" quote and mentioned that it would likely be less. They also mentioned some additional work that I already knew had to be done. Having already gotten quotes for both pieces of this puzzle, I knew their "worst case" was actually on par (if not less than) the quotes I got here and in VT. I decided to have them do all of the work. Needless to say, they did a great job AND came in more than $150 under budget! The initial job was actually less than the VT quote! I would highly recommend these guys and plan to bring my car here for any work it needs. It's also worth noting that when i dropped my car off in the morning, they dropped me off at the train station so I could get to work. Nothing but good things to say about this business!

Was visiting a buddy when my car broke down, coolant everywhere. im 2 hours from home. Took it here…read morepaid 2200 for repairs, granted its an AMG, but i wouldve rather taken it somewhere else than pay that much for it to break down 4 days later. Then basically told to fuck myself. If u cant work on German dont tell me you can, terrible service