Essex County auto repair is truly terrific. Anthony seems like one of the most honest and…read moreconscientious people. They are very professional, but also friendly and do a great job.

I recently moved to the Peabody area and received what seemed to be an inflated quote from my local…read morecar dealership for work on my front brakes. As a woman with limited knowledge, I wanted to be sure not to overpay, so I called a few places and East Coast Auto Repair offered to check my car out the next morning, which worked great for me. (I was right about the high quote from the dealership by almost $400.) I asked the person who greeted me at the shop if they had time to complete a thorough check of the car while they had it for my brakes and they did. When completed, their review included the work on the brakes and only the usual maintenance type things with no pressure for any additional, or possible unnecessary work. In fact, they appreciated my need to control my expenses and made suggestions on how I could get the most out of my car. The people working there were polite, knowledgeable and honest. They deserve their high ratings and I am happy to be able to have found this exceptional auto repair shop close to my new home. I highly recommend them.

My car wouldn't start after driving from home in New York to Boston. ChatGPT had me expecting an…read moreexpensive repair to replace the alternator. I was able to get it to Sunoco in Danvers, and within 5 minutes, the wonderful service techs diagnosed that the issue was simply a dirty and loose battery connection. They cleaned and tightened it, and sent me on my way. No charge! Totally turned my day around. Thank You Sunoco!!!

Not a trusting place at all for service. Went for a oil…read moreChange and was up charged for a light bulb

Unanticipated exhaust system problem... go to my trusted auto shop. They can't help right away, but…read morethe fumes are kill'n me! I asked for a recommendation and was sent to Bay State Muffler. Courteous, competent, and quick...Terrific service! Bay State Muffler diagnosed the problem, explained it to me, and then fixed it. I was in and out in an hour. Thanks!

The best, period. Don't waste your hard-earned dollars on some national chain with a massive…read moremark-up. The guys who do the work get the money. I was the first appointment, they took me right on time. They put my car on the lift, figured out what was wrong, brought me out to the shop floor and showed me what the problem was, fixed it, and I was on my way. There's a waiting room where you can watch them fix your vehicle. Bay State was recommended to me from where I purchased my car a few years ago. These guys know who the real mechanics are; they're not going to put their reputation on the line recommending some Bozo.

I'm updating my review to reflect the full experience with Pete's Garage…read more My car was towed in for a stuck gear shift. After nearly a week before it was inspected, my mom--who was in contact with Scott throughout--was told the shifter cable was BROKEN and quoted $600 for the repair, plus about $200 for the new part, taxes, an oil change, and other related expenses, bringing the total estimate to around $800. At no point was debris mentioned. We got a second opinion at a garage on High Street in Danvers. They inspected the car the next day and said they performed a thorough assessment. They found nothing wrong with the shifter cable. Instead, they found a large walnut lodged against the cable, along with other debris, preventing it from shifting. After cleaning it out and completing the oil change, the car worked perfectly. Total cost: $50. AFTER this review was posted, Eric contacted us and said the shifter cable had come out of position and might eventually break--information that was NOT shared during the original diagnosis or almost week of communication my mom had with Scott. Being quoted close to $800 for a repair that ultimately wasn't necessary, and only receiving a fuller explanation AFTER speaking out publicly, raises serious concerns for us about the thoroughness and reliability of the initial assessment

Eric is very friendly and seems to be quite knowledgeable. The two people who answer the phone,…read moreScott and a lady whose name I didn't quite catch, are atrociously unfriendly and condescending.

My son car broke down while he was calling AAA the police came upbehind him. They told him the car…read moreneeded to be towed right away because it was a safety hazard in the road. The police old not have him wait for AAA to arrive. Al's Auto Repair on Holton St. Danvers MA showed up to tow the vehicle. He towed it back to the repair shop.The shop was less than five minutes away. I was charged a 25.00 town fee 132.00 for tow and 28.00 fuel charge total was 185.00. I had to then have car towed back to my home. Al's Auto told me that because it police request to remove car in road... AAA will reimurse me for the tow. That was a lie AAA would not reimburse any of the charge. Beware when your car breaks down vultures some in uniform await .Shame on them.

I have always been happy with the quality and value of the repairs by Dick of Al's Auto Repairs in…read moreDanvers. He is the best. I was excited to see he was still working during this Covid time. He just finished a 4 wheel brake job and oil change that would have cost me 2 - 3 times more at a dealer. And I trust Dick with my car more than the dealer. He is very direct and practical. I had my car back and driving the same day. Give him a call he is great to work with! Dave Middleton

Reliable and professional service for my car. They handled repairs efficiently, though…read morecommunication could be clearer at times. Fair pricing and a solid choice for auto needs.

From the owner: Our business is focus on the best costumer service, best prices and reliable services…read more Here at Gorilla Auto Repair your trust is our priority .

Honest and affordable service. Thank you Armando. Was fixed…read morefast and even drove me around the corner to my house when I dropped it off. All the guys who work here are very friendly and always willing to help.

I recently had a vehicle title transferred to my brother. RMV requires a vehicle inspection as…read morepart of the process. When it was inspected at Ira Toyota it failed for a rusty bumper. I replaced the bumper with an OEM part and decided to give High Street Garage a try as Eric down at Pete's Garage has spoken highly of them when I have asked about Inspections in the past. I drove down there and saw an older man with white hair in the open inspection bay. I walked up, said hi and asked if they were doing inspections. He must have seen me drive in with the "R" sticker. He immediately started in on me saying he would not inspect the vehicle and I should go back to where it was initially inspected. I just asked why he wouldn't do the inspection and he just got louder and said "if I didn't repair it, I won't re inspect it." It was an OEM bumper for christ sakes, and it took me all of 2 hours to remove and replace. This was the first time I have had a vehicle rejected so I was not aware of the need to go back to the original inspection station. I would have thought that since these are State Inspections, the process would be uniform across all service stations. It looked to me like he was having a bad Monday and decided to give a bit of that attitude to me. I'll cross this station off my list. Not the way to treat a person or a potential customer.

I had a very tough problem to diagnose. After a couple possible solutions didn't solve the problem…read morethe team continued troubleshooting until they found the issue. Some of the cost was covered under a Toyota Service Program, and the rest was understandable. The fix solved this intermittent issue and I haven't had a problem since.

Beware of ira motor sales…read more Management Team Ira Subaru Danvers, MA Formal Complaint Regarding Sales Experience and Unprofessional Conduct To Whom It May Concern, I am writing this letter to formally express my absolute outrage regarding the treatment I received at your dealership this past Friday. I have never experienced such a blatant lack of professional integrity or basic customer service in my life. I work in Quincy, Massachusetts, and after seeing a vehicle on your website, I took the responsible steps of calling ahead to confirm its availability and scheduling a formal appointment. To facilitate a seamless transaction, I went to my bank and secured a certified cashier's check for the full purchase price of the vehicle. I then left work early and endured a grueling hour-and-a-half drive through Friday afternoon traffic to honor our appointment. Upon my arrival, I saw the vehicle being wiped down in the parking lot. When I identified myself, the salesperson informed me--without a shred of apology--that the car had already been sold. When I requested to speak with a manager, the response I received was a dismissive, "I'm sorry, that's just how it goes." To be treated with such indifference after I had confirmed the appointment and arrived with a certified check in hand is a disgrace. However, the situation moved from incompetent to absurd when I returned home. I received a phone call from a saleswoman asking if I was still planning to come in to purchase the vehicle. The fact that your internal communication is so fractured that I was harassed to buy a car your team had already told me was sold is the ultimate insult. This experience was a complete waste of my time, my gas, and my professional resources. I expect a formal acknowledgment of this complaint and an explanation as to how your management team intends to rectify the culture of rudeness and poor communication currently displayed at your Danvers location. I look forward to your prompt response.

I visited Monro Auto Service for the first time I found the…read moreassociates to be courteous and knowledgeable The wait time was shorter than anticipated

I went in for a routine oil change. It was my first time there. I had called ahead of time to ask…read morehow much it would cost. The person on the phone told me about $60 and that would include the tire rotation and checking/topping off all fluids. Great. It went pretty quickly, and when Carlos told me they were almost done I asked whether the tires had been rotated. He asked if I wanted them done, and I said I thought that was included and he said no problem they would do them. I was a little surprised because that supposedly is included with the oil change. Then I went to pay the bill and he told me it was $107. What?? I told him about my previous phone call with another gentleman that worked there and what I was quoted. He ended up saying he would delete some things (?) and reduce the charge which he did and it ended up being about $53. Despite Carlos being very friendly and polite this left me feeling very unsure about the whole operation there. I won't go back.