Car Broker Connoisseur…read more Ari, of Boston Automotive Consulting, has been the best find of 2019! I decided I was getting a little long in the tooth and it was time to lease my first luxury car. I know my strengths, but car-purchasing was remedial at best. Like every human on planet Earth, I decided I could learn this skill on YouTube. I stumbled across Ari's car-buying tutorials on YouTube, and immediately knew he was the guy who could help me orchestrate a top-notch deal on a 2019 Alfa Romeo Guilia! He was patient, professional and highly educating (e.g. dealers will add unwanted accessories to your vehicle in order to make larger profits) and helped me get a steal of a deal on the 2019 Alfa Romeo lease. If you're like me and car deals are not in your wheelhouse, I strongly advise you reach out to Ari to negotiate your next deal. You will not be disappointed!

I found Ari on YouTube and can't stop watching his videos . So informative and does it with a great…read moreexciting personality. I wish I found much him sooner . In Jan I wanted a new Jeep limited X and best price I was able to get was 3000 out of pocket and 575 a month . With Ari I paid almost half the out of pocket and 100 less a month . I will use his service for now on including recommending all my family and friends . He's also extremely professional and knowledgeable in his field . Thank you again Ari . Your the best ! PS : I'm from NYC and he was still able to help me out .

I got a 2017 Ford Fusion and everything was put together in less than a weeks time! They did…read moreeverything from inspection to plates. I got everything I was looking for in my car search! when the time is right I will be purchasing again from here ! Shout out to Chris !

Great family people and honest. Would definitely recommend them. It was a pleasure doing business.read more

The.Best.Period. Let me preface this by stating that I now…read moreown two out-of-warranty BMWs, which is akin to handing an infant a fire arm. There is a reason many refer to their acronym as either "Big Money Wasted" or "Bring My Wallet"...they can be a financial nightmare if not maintained properly without a warranty. So we were put in touch with Sarris through a friend who raved about them and honestly I'm now in no hurry to buy new vehicles knowing that Sarris will be there if any issues arise. When I say "old school" these guys are the real deal! You'd think 'honest mechanic' is an oxymoron until you meet Peter and his Dad, George. You will NEVER meet two more genuine people in your life, their knowledge and patience is incredible. The fact that they will tell you upfront what the issues are or aren't (many times I thought something was far worse, only for Peter to tell me it was a small fix saving hundreds), not to mention SHOW you the actual parts they replaced while explaining why and what they do, is unheard of in this day and age. Honestly, if they owned a gas station, they would be the guys dressed all in white, checking your oil and washing your windshield with a smile, like long ago! I can't even imagine going back to another BMW stealership at this point, Sarris is such a great experience!

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

5/5 Stars - Absolutely Phenomenal Service! Devan and her team are the best!…read more If you want your vehicle taken care of by professionals who actually value your time and peace of mind, go see Devan Watson and the service team at Watertown Ford. From start to finish, the experience was seamless. Devan is the gold standard of customer service--transparent, highly knowledgeable, and incredibly communicative. She didn't just give me a generic status update; she took the time to explain exactly what my vehicle needed, provided a clear and fair breakdown of the costs, and kept me in the loop the entire time it was in the shop. There were no hidden fees, no unnecessary upsells, and absolutely no surprises. The technician team behind the scenes is clearly top-tier as well. The work was completed flawlessly, on schedule, and my vehicle runs perfectly. It is rare to find a dealership service department that combines technical excellence with genuine hospitality, but Devan and her crew nail it. She and her team have earned a customer for life. If you need your Ford serviced, do yourself a favor and ask for Devan Watson. Thank you to the whole Watertown Ford team for a stellar experience! Kind regards from Commonwealth Masonry

With a scheduled appointment, my car was not looked at after 3 hours later. I only found out…read morebecause I called. They had no idea when it would be seen. When I asked how long before it would be looked at, they could give me no information. They blamed it on the way the appointment was booked - online with a note of the issue. So basically saying it was my fault.

From the moment you arrive at the dealership, you feel welcomed and taken care of. Someone greets…read moreyou at your car, and the service advisors are friendly and attentive. They even offer manicures, which is such a wonderful touch! The waiting area is exceptionally thoughtful and comfortable. The restrooms are clean and even provide complimentary feminine products. There's plenty of water, a coffee machine, TVs, workstations for anyone who needs to get some work done, vending machines for snacks, and a kids' room filled with toys. The owner and staff have done an amazing job creating an environment that is pleasant, welcoming, and comfortable. Even if you have to stay while your car is being serviced, they make you feel right at home. Bravo to the owner and the entire staff for making this possible! I'll definitely be coming here more often to have my car serviced. Keep up the great work!

I moved up here from out of state a few years back and had fine experiences with this location for…read morecar service during my first 2 years in the area. The last 3 years have been a different story. Every time I bring my car in, prices are unreasonable, with added expenses we didn't discuss before service. I have to negotiate literally every time I bring my car in, and I leave feeling swindled consistently. To say this place has become a scam is an understatement. The prices are arbitrary, and they can never tell me what work was actually done on the car. I most recently dealt with Michael for car service. I dropped my car off at 9am and then reached out to Toyota to check in at 3:30pm because I hadn't heard anything. I got a receptionist, who said Michael had a line of customers at his desk and that he'd get back to me. I immediately received an automated text message to approve or deny a list of services (that were not the reason I needed service on that particular day), and they never even addressed my issue. I waited until 4pm to call back, nearing the end of the work day because I needed to pick up my car by close and I was nervous they now wouldn't have time to address my issue. They'd had the car already for 7 hours without actually addressing the issue, only for Michael to call me around 4:30pm to say they can't help me. More accurately, I was given two options, 1) Toyota cannot help me because I had work done with "aftermarket parts" (these parts were installed by Toyota when I purchased my car, mind you), so I'd have to bring my car elsewhere, or 2) They would charge me an indiscriminate amount to remove all the fully-functioning "aftermarket" parts because "maybe" it would get them one step closer to addressing my issue - no guarantee it would solve anything but I'd be charged a great deal more money, have functioning parts removed to potentially also cause more issues without necessarily solving the original issue. I asked if a third option was available, one that could have been a fairly simple fix - and one that was recommended by another Toyota Service Center as the first step in solving the problem, and he said he'd never heard of such a thing. I explained that I'd contacted this other Toyota, and they said to start with this third option. Michael said, "If that was an option, the service technician would've given it to [him]." I asked if he could check in with the technician, and he refused several times. When I brought this up upon collecting my unserviced vehicle, he claimed that "he's not racist, but the technician is Chinese and doesn't speak English," so it wouldn't have helped anyone even if he had asked about the third option as I requested. Michael then went on to charge me $149 for labor (not the full $199 he "should've" charged me, as he pointed out for me to be grateful), despite nothing being addressed or accurately diagnosed on my vehicle. When asked how long the vehicle was looked at and what exactly I was being charged for, Michael couldn't answer. After years of feeling disrespected at this location, this was my final straw. I would strongly advise anyone to look elsewhere.

This is a review of the Honda Village Service Department…read more My undercarriage splash shield had become loose. I first went to a different Honda dealership to get it reattached but they took it off and said it was too damaged to reattach. I had to insist on at least giving me back the part. They wanted an exorbitant price to install a new splash shield. I called around and ended up coming to Honda Village, my first time here. When I called them I was assuming I needed a new splash shield but they said they would look at it and see if it was salvageable. Their off-the-cuff phone quote for a new one was way less than the other dealership. They reinstalled the slightly damaged splash shield, without trying to sell me a new one. I had to pay over $100 for the clips and screws which if the first dealership had not removed my splash shield along with the hardware, I think most or all of the clips would have been reusable. I am happy with the service, the advice, and the bill. I will come here next time my Honda is due for service.

Calvin from the service department has always been right there for his customers . He took the…read moreinitiative to help me fix the clove compartment which was struck. He always goes the extra mile. He was reassuring when my tire was low and showed ne how-to adjust the settings. He is part of the reason I always use Handa Village.

As good as it gets people!…read more At age 56 I've had 10 cars. One new car at age 20 and one private family purchase so in eight cases I dealt with a salesperson at a dealership. For the first time ever I would go back again when I need another car. Bob Peixinho is trustworthy, knowledgeable and fair to deal with. 5 stars across the board !

I was very sad and upset about what happened, i went back the day after and they showed me a…read moredifferent side, they accepted their mistake and apologized for it and they were nothing but helpful afterwards. Probably my old review had also a bit of resentment so I apologize for it, customer service went from 0 to 100

I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.

Lost my keys, quoted for 800, was charged 1540 dollars. When I tried to argue that it's a different…read moreprice as quoted, the manager told the service guy and I quote: "just throw their car in the CVS lot and take the keys, and tell them to Fuck Off". F bomb was dropped multiple times. I had no choice because I need to sell my car in a few days, but I advice others to be aware of their underlying attitude. Don't know if it's because I'm Asian. Good luck shopping here everyone.

One of the worst dealers I have ever dealt with in my life…read moreIve owned over 90 cars and would NEVER buy a car here They don't return calls and are completely irresponsible Steer clear !!!

There where not able to do the job.No Explanation giving.Maybe the Job was to big.IWas very…read moredisappointed by there decision

Very positive experience. The service felt genuine, the place was well kept, and everything moved…read morealong nicely. I would definitely consider coming back again.