After a bad experience at another mechanic, these guys took in my 1983 380SL and fixed it. They undid everything the last mechanic messed up and went above and beyond. I had a timeline and these guys had the work done and done well, way before my timeline was up. They know everything about classic Benzs. I'll be back 100%! Great guys too! they dont talk down to you about the car or any repairs or anything. Very friendly. Ken even saved parts for me to show me what the issues were when i picked the car up. You'll be paying a premium for them, but its so worth it for their expertise! Thanks Ken! read more

Have had my mercedes serviced here the last 5 years and just recently had some major work done. My 12 year old car runs and drives like a brand new car! If something goes wrong with your car they will get to the bottom of it. Quality work takes patience. Thanks EAS Jerry C. read more

HIGHLY recommended!!!!! I have been a client of Ed Owen for more than 20 years, going back to his former shop. I'm finally getting around to writing a well-deserved review. Ed is not only an excellent service advisor, but also an outstanding human being. He is patient and kind, and his advice is thorough, well considered, and always on the mark. Whether I should trust him or take his advice has never been a question. As a sole parent, I bought used Mercedes for both of my daughters simply because I knew I would get trustworthy, wise counsel in caring for their cars as well. The entire team is absolutely worthy of mention also. Whether in the office or under the cars, everyone is friendly, knowledgeable and professional. read more

Not a good experience. They kept the car for over a week, to diagnose the problem, then they gave me an estimate. When I tried to bargain the cost next day, they raised their previous estimates for used and new parts!!! read more

This is one the most trustworthy and honest companies you could ever hope to find. I'm halfway through a 10k mile road trip. My bmw had been making a noise and I was nervous about continuing. They checked out my car, said it was safe to drive, gave me a printout of what they'd recommend my local shop do when I'm ultimately back home... and then didn't charge me a single penny. I'm a woman, traveling alone, a couple thousand miles from home. It would have been easy to rip me off (I wouldn't have known they were doing it), but they took care of me. This is a rare company with integrity. As I sat in the waiting room, I heard their employees tell customer after customer about things they may need in the future, but weren't necessary yet. But they're not just honest... they're expert at what they do. Another customer told me how this is *the* best place to take European cars. Apparently, if Mercedes or BMW dealers can't diagnose an issue, they send the cars here. If you're searching for an independent shop, STOP SEARCHING and CALL THEM!! read more

Very nice people but felt like take advantage of my parents situation. The car needed to be fix because they were leaving state on Monday. It is ridiculous to me that the part was $ 67.00 and the bill was over $970.00.... The math just doesn't add up to me. read more

Ed is a true car guy. Old or new he can fix it. Great customer service convenience location excellent place to acquire a collector car or service the daily driver. They have my highest recommended! read more

For Mercedes-Benz and BMW service (and sales) European Auto Solutions is THE business to go to, in Metropolitan Boston. Ed and his staff do a phenemonal job tending to you as their valued customer; your car will be serviced, and serviced correctly (and honestly), the first time. EAS has serviced our Mercedes-Benz for 10 years, with skill, honesty, fairness, and tender loving care. I highly recommend European Auto Solutions for Mercedes-Benz service. read more

I have now been here 2x to have my car serviced, and the work has been done on time, to a high standard of quality, and at a fair price. I went today because my M-B C300 was showing me a message that I needed coolant. I didn't have an appointment, but Ken took a quick look, topped it off, and wouldn't take any payment. I know it was a 2-minute thing, but didn't expect it to be free. This seems to be the service ethos here, and I look forward to using EAS again. read more

I don't write reviews unless it's the best of the category. Here is one worth sharing: I had my Mercedes front-end control arm replaced today at the European Auto Solutions. Work done while I waited. Definitely deserve a 5-star review because this IS the place that you go whenever you need a trustworthy and precise auto mechanic to touch your European car! Though one doesn't want to visit the car service too often, I actually said 'see you again' while walking out to pick up my car. A superb and honest team - highly recommended! read more

Always feel good when I bring my Mercedes to Ed and his crew. They've been maintaining my car since 2010. This is the place to go. Convenient to Wayland, Weston and Lincoln. read more

Always friendly and reliable. Really like the personal touch. They still adhere to values of honesty and service.

I'm from out of town and was attending a board meeting for a non-profit on a Saturday. As I leave on my way home my car stalls and I can't restart it. The AAA guy picks me up and we're headed to the dealer (ugh). One look at my Connecticut plates and I know the dealer will have his next two month's boat payments paid for. As were driving past European Auto Solutions the AAA guy sees their gate open and we drive in. There are techs working on some cars so I went over to ask if they are open. They weren't, but when I explained I was from out of town and the problem I was having, one of the principals, Ed Owen came out, talked to the techs, who were working on personals projects on their own time, and said they'd be happy to take a look at it. A couple of the techs came over we talked about what happened, and they seemed to have a good idea of the problem based on what I was describing. After they got my car off the truck they correctly diagnosed the problem. They carried the part in stock and within an hour I was on my home and I paid a very reasonable price for an outstanding experience. In today's world it would be very easy to take advantage of someone who was not a local, but at European Auto Solutions I was treated as if I had been their customer for decades. It's a shame I can only give a five star rating. They deserve a much higher one. Thanks. read more

Don't go there. They will try to sell you everything under the sun. They are rude, harassing and very unprofessional. Don't trust them with your car. They will try to destroy something on it. read more

As good as auto repair gets. The crew from the now defunct and much admired Hatch & Sons Automotive in Wayland started their own shop in Waltham (Hatch and Son sales continues in Hudson) specializing in Mercedes-Benz. In this venture the core personnel are all ownership partners thus ensuring a productive attitude, personal accountability and reasonable efficiency. The experience is like the dealer but scaled down and homey. The waiting room has a couple of PC's and I think they have WiFi. There's even a soundproof chamber for small kids. If your repair becomes entailed, they'll give you a loaner. The last time I was there, they gave me a Mercedes 300e while I waited on brake parts to arrive. Of course, they always fix my car on the first visit and they never give me my car back with a ton of black grease on the door armrest and footwell carpet. With European Auto as a resource, I'm now actually comfortable being out of warranty. read more

Similar experience as others. I've always had my mercedes benzes serviced by the same people. They are not the cheapest in the business and there is nothing wrong with that. Their work is 150%. I had a big evaporator job done on a 95 mercedes e420. The whole dash had to come out. When it came back, it was clean as ever and there was not a squeak or rattle. AMAZING. Here's my biggest favorite - when they say 'Thank you' (for your business), they mean it. The business is personal and there is absolutely nothing wrong with that. I'm sad that I don't have a Mercedes anymore to be honest. I can't find a group of people equally classy/professional/knowledgeable/passionate/enthusiastic as EAS' can i give 6 stars please? by the way, these people attend car shows with the cars that they service.. you should see the condition of some of these Mercedes.. read more

They replaced my battery in a day, very convenient and professional. The price is also fair.

Honest, expert, friendly, reliable, not so much expensive than a mercedes dealer... what do you want more?

It literally wouldn't be possible to say enough good things about this shop in a single review. After dropping another shop after they screwed up one time too many, I found this shop and talked to Ed, one its owners. He and his crew have taken phenomenal care of my car ever since. Even when it involved helping me find a body shop after it was hit by a kid running a red light. The kind of business you don't mind paying because they do what they do so well and for totally reasonable prices. They readily provide loaners while the work is done and never try to push you to do things that aren't needed. A pleasure doing business with these guys and I can't recommend them enough. read more

I went to Bouchard Nissan dealer to trade in my older infinity for something newer. I was greeted by Richard Lyons who was extremely courteous and helpful. He told me all of my options and I ended up leasing a Murano which so far has been great. The only problem I had was that the time element; was, I felt, too long to get the paper work to complete the transaction. Probably holiday issue. The other problem was that the car was not at the facility and was told that the car had 300 miles on the odometer. When I received the car it had 425 miles. Since miles is an issue when one leases, I felt somewhat disturbed. I therefore would rate Richard a 5 and the overall a 4 star experience. read more

This is a bizarre one. I have an old BMW that I am restoring and I was extremely excited to find this place. Went in to have an oil change and thought the place was great. Had a good conversation with a couple of the guys, got to see some nice old German cars, was then presented with my bill along with some work recommendations. I reviewed the work recommendations with them and they then agreed to get a quote together for me to let me know what the cost would be. Mind you- this car is a toy for me and is being restored, so I'm prepared to spend money on it. That was a couple of months ago. That was the last I heard from this place. For the life of me, I cannot get them to return a call or an email. So far, I've sent several emails to two different addresses associated with this shop and haven't received a response. I've called the shop and asked to speak to Ed (who originally helped me) and have been told he'd call me back. He didn't. I've left two messages with them via Facebook, neither have been responded to. I have no idea why this shop refuses to communicate with a customer who is trying to spend money with them, but I'll take my business elsewhere. read more

Had an oil change and brake fluid flush. Got an appointment the next day. Work done while I waited. Great communication and friendly. My new shop. read more

The worst service I have ever experienced in auto service. I left my 40-year old mercedes to be evaluated for restoration. I called them weekly, never once got a call back regarding possible work, fixability, or even an estimate of what could be done. Car was there for 5 weeks, each time they said they needed more time! Finally I retrieved it, they showed me papers with calculations, but a month and many phone calls later, they still won't tell me if they accomplished a thing. I could not believe how rude and dismissive they were about a potentially large restoration! Terrible place. read more

European Auto is the best Mercedes specialty shop around. There is no reason to go to the dealer anymore, they do it all here. Whether your car is a 2011 or 1911, they can fix it. Since they moved to their new location on the Weston/Waltham line a few months ago, they now have more space and a much better parking lot. I love that you can get a free loaner car for longer repairs or use their guest office with free wifi for shorter durations. The repairs have always been top notch and the prices are reasonable. The team is really just that; a great group of people that love their work and know each customer by their first name. And they are very involved with local Mercedes events which means you'll see them at all the shows. I hope they are around for a long time. read more

Best Mercedes service in Boston and probably New England! My CLK 500 hit a pothole just outside of their driveway that punctured the right side tires and bent the rims. It was quite the Waltham pothole. Fortuitously, I saw their sign and when I looked them up was delighted that they serviced and focused on Mercedes models. Ed Owen provided excellent counsel and service. Honest, reasonable and so far and above trustworthy than the dealer, I am never going back to Foreign Motors West, the Mercedes dealer in Natick. He earned a lifetime customer. If you own a Mercedes, don't think twice about all your service needs here. read more

After years of dealing with local MBZ Dealers to service our Mercedes we switched over to Ed Owen and his crew at European Auto. Do yourself a favor and skip the Dealers, go directly to EAS for BETTER PRICING, SUPERIOR SERVICE and much nicer ATTITUDE, you'll no longer feel like Tuesday's Red Headed Stepchild when you have your Mercedes serviced. Bravo Zulu EAS! read more

I am a 20 year customer of these guys, from their Hatch days and on to EAS. I am an engineer with a long auto industry background, own 3 MB's, and do a lot of my own work. Trust me: if you own an MB, take it here. For durable value EAS is simply as good as it gets. Let someone else buy the gold-plated fixtures for Herb C's yacht. read more

Finally an honest auto shop. Very knowledgeable about Mercedes! Started taking my C320 here instead of the dealerships. They solve problems and provide honest service - which is refreshing! Added Bonus: When you pick up your car it's also cool to see some of the antique Mercedes they have in the shop. It's like a museum ;) read more

This is by far the best place to get your European car serviced around the Boston area, not just Waltham. The shop is predominantly oriented to Mercedes Benz owners, the staff is extremely knowledgable, and they offered me a free loaner. They tend to always have nice classic cars being serviced, and the waiting area puts dealerships into shame. The place is very pricy but you do get what you are paying for. Personally I come here only for the difficult jobs on my w203 Mercedes. But if I had a nice classic Mercedes, I wouldn't let any other shop touch it. read more

Stopped by Ed's shop with my cousin's 65 300 SE convertible. My cousin wanted to restore the car because its beautiful car/ perfect for to take the family around in. Ed took his time to evaluate the car other members of shop also helped. One of them being his father. Ed came reported everything that was up with the car. Told us his honest opinion to let the car instead opening up a can of worms. I truly appreciate his honesty. As he was viewing the car I realized Ed was under the weather but he kept his appointment for us. What a stand up guy. He told us it was important for him to view to the car and help is out. Ed's passion for automobiles goes behind his shop. It's a lifestyle for him. He always sets up the best events in Boston for car shows. He has taken over Boston Common, City Hall Plaza, what's next who knows but Ed will be the 1st one there. read more

Went in for a flat tire right before they were about to close in the evening but they still took me in. Has to order a new tire as the puncture was on the sidewall. Scott followed up the next day with my options and a price estimate. I went to the shop just before they were closing on the same day but they were still able to accommodate my request. The work was done pretty fast. The price was also very reasonable. The complementary wash and vaccum at the end was a nice touch. read more

Problems mysteriously appear after two of my visits which I need to return to the shop for additional and costly repairs...please beware. I became suspicious after the first incident, but I really wanted to like this place and so returned for another service, but the same thing happened again. Will never go back and trust my car (and wallet) to this place again. read more

If you have a Mercedes, this is the place to go. Fabulous service, prices that make sense, great guest waiting area with all the amenities..... These guys know what they are doing as it pertains to fixing your car as well as treating their customers well. I highly recommend them! read more

European Auto Solutions has worked on my E500 Mercedes, my 323it BMW and my antique car, a 1971 Mercedes 280 SL. Their work is flawless and show quality. In fact, after they reupholstered the interior of my antique car I won two auto show awards including Best of Show at Lars Anderson's German Car Day. I am extremely happy with their work! At every opportunity I take the time to recommend them to friends, acquaintances and, even to strangers who admire my cars. read more

Insanely good. I have no idea what I can add to the table that the other reviewers haven't already said, but this place truly deserves five stars. I had an accident with my Mercedes in January and only wish I'd found them sooner. I knew about them from online Benz owner message boards, but had a mechanic I was being loyal to (a body shop, actually, and that turned out to be a huge mistake). They fixed problems the body shop caused during repair. They didn't charge me for the first job they did because the work wasn't up to THEIR standards (ever heard of that from an auto repair shop???). They have a very classy business, period, from top to bottom. I even got some one on one time with the owner when they didn't have a loaner in for me as promised, and were about to rent me a car - as I work in Waltham I said, it's fine, give me a ride if you can vs. paying for a rental, and out comes the owner to give me a lift to work. Great people who value their customers. I also attended an open house the weekend of april 18th, 2009, a benz owner's club open house - great time, very down to Earth people, and some great car-talk and cars! read more

Unfortunately, I can not joint the "Club of Admirers". ECS asked $3,000 for the work, which I payed for $200 later in another shop. I realized that price could be different for the same kind of job, but not 15 (!) times. They also could not find my engine problem and for about 2 years they said "Sensor is broken". The crew is polite. read more

Horrible experience. I may take them to small claims court for shoddy work, it's that bad. They might be great at regular gas cars or more modern Mercedes models, but they are terrible with diesels. Dropped my car off for a fairly minor repair, car didn't run well on highways. When we picked it up it was running very rough. Mechanic's explanation was that this was "motor mounts" (uh, motor mounts don't make thick black smoke out the tailpipe, buddy) and it was OK, they had done all these diagnostics but only found a loose clamp--everything else supposedly fine. Car didn't even make it home before it completely died on a back road. Had it towed back, after two weeks of jerking around they informed us that the whole engine block was screwed up. We said, well, keep the price under $1000 whatever you do--we can get a new engine from a parts car for $1000 if it comes to that, they told us, "No, we can do a work-around re-machining it." Their bill: $2000. $2000 to pay them for the privilege of letting them break my car for me. Next time I will just fix it myself. Thought I was too busy to spend my weekend chasing vacuum leaks and re-upholstering doors, this is what I get for it--a warped engine block, a screwed-up rebuild, and a gigantic bill. read more

My relationship with Ed Owen, Ken Hatch, Arthur Aucoin and staff at EAS goes back to their roots at Hatch & Sons in Wayland. Their expert service of my first two pre-owned E320s was, in large part, what assured me that buying a 1985 TD300 (a car I had long coveted!) would be a good idea. I figured that as long as I was in reasonable proximity to their Waltham shop, I was in good hands. When an opportunity in Downeast Maine beckoned, my one hesitation was who would care for my car! Not only did Ed research reputable repair shops in my vicinity, his thorough preparation of my car set me at ease for the long drive from Harvard, MA to my new home. As if that wasn't enough, he has remained accessible for the occasional long-distance call in which I describe a worrisome sound, even providing reassuring guidance over a weekend when by all rights he deserved a solid day off! This is automotive repair at its best: first-rate technicians who love these cars as much as their owners do; professionalism without fail; and a beautiful state-of-the-art facility that is accessible from all over (even Maine). EAS handles the care of one's car as a true craft, and the care of their customers as an art. read more

Got a Benz ? This is the place to go. They are much faster than dealer with much better customer service.

These people are the BEST! I fond them after taking my Mercedes to a dealership and having things overlooked and getting overcharged. These people are Mercedes experts. They do excellent work and don't try to sell you services you don't need. They can diagnose a problem in minutes - literally! Ed, Scott and his team are so talented. Don't take your Mercedes anywhere else if you want the best service. read more