Abel and Paul did such an amazing job on my car!! I had a dent and some scratches next to my front taillight and when I picked up my car, it's as if I got a brand new one back! I was so so impressed!! I would highly recommend coming to ACC. Ava was so kind when I dropped off my car. Paul is definitely my new car guy for sure!! read more

Love these guys. They're quick, honest, and will provide options, so I can resolve my issues with as little cost to me as possible. The first time I came to them was after an accident (my bumper was practically hanging off) and they resolved my issues while I was away on vacation. Before I got back, I gave them a heads up, and my car was all ready upon my return. The second time I came, I was just there to get advice. They offered it, even without me having to pay to get repairs done right away, advised on my options, and how the situation should be handled. Amazing! Paul and his team have been so reliable, straightforward with me, and offered friendly, kind, patient service every time. If you need an autobody team, they're the ones. read more

Abel at Allston collision center was horribly demeaning to me when I took my car in after someone hit me while parked and ran. He was aggressive and flat out was behaving like it was my fault someone hit me while legally parked in front of my own house. No sympathy and seemed to relish in trying to make me feel like the conversation was above my head. He also kept saying I should just drive with no left hand mirror. I tried to give the benefit of the doubt, maybe I was overreacting or blowing it up in my head, but right after talking to Abel I went down the street to another shop and was met with kindness, dignity, and actual support that made my car safe to drive again right away while we wait for the rest of the work to be able to be done. I'm surprised this place has such good reviews. Maybe I caught them on a bad day? read more

Allston Collision Center - Body Shops Near Me - Allston, Massachusetts

Smooth, transparent, the job done right. Working with Paul was excellent. He obviously loves his craft, and it shows. No one wants to get in a collision, but if such befalls one, then Allston Collision Center is the place to be. read more

I can't recommend any better place than Allston Collision Center! I got into an accident a few months ago. I dropped my car off in June & got it back today! I'm so surprised to see how it looks so perfect. Not only did I get the repairs needed, I also got a nice interior & exterior detail! I'm glad I waited as they are pretty busy to get the work done here. Thank you again! read more

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Incredible customer service - really helped me out in a time crunch and were so kind in the process. Very communicative too. They handled insurance as well (USAA) and I could not be happier. read more

I picked up my car two days ago where it was in for bumper and trim repair. During the damage inspection Paul pointed out everal minor areas of nicks, dings and scratches that he said could be easily addressed, and also offered to fully detail the car before i retrieved it. The car is six years old and when I drive it home it looked and felt showroom new condition. The work was done on time as promised, and Paul checked in with me at the start and the finish. This was my second time using Allston Collision and I will never do anywhere else for body work. read more

Took my car to Paul and Allston Repair in April 2023, received estimate for front end damage. Repairs were done and were far over the estimate--with work being done without me being contacted. Discussed with Paul and settled on a price. Then I noted my horn did not work. Brought it back to Allston Collison Center as thought it might be related to bumper replacement. Was told that relays/fuses and horn were checked---and were all in working order--- and that I needed to replace clockspring in steering wheel which was unrelated to front end and would cost around 600-700$. I thought it would be odd for clockspring to stop working all the sudden. -------Brought it back to my place and later checked and found that the fuse for the horn had been removed and when I replaced it the horn worked perfectly.------- Very suspicious and at best sloppy work. Will never bring my car here again and recommend you avoid if possible. read more

I couldn't be more satisfied with the quality of repair to my 2009 Honda Civic. While the repair took considerable time due to parts availability, Paul assured me along the way that he was doing all possible to get the job time as quickly as possible. When I got the car back I noticed that one of the lug nuts was missing its "cap" and I messaged Paul. In the meantime I checked the appraisal and noted that the appraiser didn't write for new lug nuts (heavy hit to tire)..... I called Paul to apologize but he had already ordered new lug nuts for us. A small part, but a gigantic illustration of how much this shop values Customer Service read more

My sweet Chevy Colorado makes up for a severe hole in my personality. Essentially, without my baby, I feel empty inside and the absurd nature of our existential isolation creeps into my mind in a way that's difficult to understand without years of intensive psychotherapy. So when a little "love tap" from a distracted driver left my truck's back end looking like Steve Buscemi's teeth, I took it to Paul and the crew at Allston Collision Center. I can't say enough about how happy I am with their service. The truck looks better than ever and they handled everything. The team worked with the other driver's insurance company and mine to arrange payments and a rental. Paul was attentive and accessible providing me updates and clarity throughout the situation. Look nowhere else. This is the spot. read more

Allston Collision Center - Body Shops Near Me - Allston, Massachusetts

I just came here and for a quick tape job of my bumper. I know it's a simple and quick service but the people were really nice, insightful, and helpful. Would definitely come back and recommend to others! read more

In over 50 years of car ownership, we have never experienced better craftmanship or customer service from an auto-related business. Paul and his team were responsive and precise with every detail. No,"Oops, we can't get the part for another week," or "X did not show up today so we'll have to put off the repair for a few days". As the car approached completion, Paul called me regularly to explain any remaining processes. Should we need collision damage repairs in the future, I will call Paul Chaet at Allston Body Works immediately after talking with our insurance agent. Who would have thought that spending a lot of money to repair the chassis of our car would be a pleasant experience! read more

Hi, My car was repaired at Allston Collision recently and the final work slipped through their quality control. The entire operation there was completely apologetic and went above and beyond to correct the situation (which they did). Before you go trash a business on a review site, please make sure you try to work it out with the business first... especially a mom-and-pop shop like this. These folks wanted nothing more than a happy customer. I am giving them a five-star rating because of how well they handled the situation and stood behind their work. read more

I went there to have my car fixed after an accident. They did great work and were a pleasure to work with

I needed a new side panel and door replacement because I hit something in my parking garage pulling out. Paul was amazing from the moment he quoted me. His knowledge and kindness was why I chose him and I do not regret it. Paul went out of his way to help me; He is treasure and my car looks brand new! read more

I managed to destroy one side of the front end on my Volvo, no less (parts a problem). My experience with Allston Collision was simply extraordinarily positive. I have never encountered the degree of consideration and competence in all my years and they are many. Even if your vehicle is fine go in and meet Paul ,the general manager, your day will be better for it. If your car isn't fine there is no place else to go. read more

I never thought I'd write a review for an auto body shop but it's the LEAST I could do for Paul and his amazing service team. After getting swiped in our parking garage I brought our brand new leased Volvo to Paul without knowing any places in the area. I was distressed, upset and horrified at what this was going to take to fix. I called and Paul did an assessment immediately. He provide an accurate instant quote which was well below what Boston Volvo quoted and took exceptional care of me. Once the part was in he replaced the bumper in a matter of hours. I'm beside myself! They also detailed my car out of courtesy. Unheard of! Thank you Paul, Elaine, Courtney and team. You are superb!! read more

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Paul and his team have worked on 2 of my cars over the last few years. The entire process from start to finish was quite seamless, and Paul provides exceptional customer service every time. They even spent extra time shining up my car and vacuuming the entire interior! I highly recommend seeking Allston Collision for all your repairs. Thank you Paul for everything!! read more

I can't say enough good things about Allston Collision Center! Paul, the owner, was so incredibly helpful throughout the entire process of getting my car repaired after we got into an accident. He was transparent, honest, empathetic, and communicative. He and his team truly went above and beyond to help me get back into my repaired car as soon as possible. I would recommend this shop to anyone looking for repairs or any general maintenance. They did a fabulous job repairing my Audi Q5 - it came out looking brand new! Thank you Allston Collision Center! You have my business for life. read more

I needed help to get some scratches removed. Allston Collision Center was very responsive, open early and responding to my email request very quickly. I was able to go in the same day to have my car serviced. This is a great shop and I would be happy to use them again read more

Paul and his crew did an absolutely top-notch job with my Subaru Outback. Pieces of cement from the garage where in park my car fell onto my hood and front bumper, doing damage that was more significant than it appeared. Paul worked his magic with the adjuster from Liberty Mutual (not known for being the best at paying for things) and got me a new front end. Additionally there were a few other spots that need some paint and touching up and after they were done everything looks just like it did before the damage occurred. Even better, actually! read more

Living in Boston, my car inevitably gets dinged up every so often. Someone hit my bumper trying to parallel park and I opted to get it fixed myself. I looked around the area and went to see 5+ body shops all who quoted the work for me. Paul's was by far the cheapest (in terms of price), but the customer service and work here is top notch - I could not recommend them more. I got my quarter panel fixed by Paul and my bumper he buffed out and made it look much better. If you are looking for a good local shop that does great work, I would highly recommend them. read more

Allston Collision Center is the absolute best place to go for any collision damage, especially if you know nothing about cars and dealing with insurance. Paul, Abel, and their team are incredibly helpful and responsive. I had never been in an accident before and the aftermath was very difficult. Paul was always super kind, and he walked me through what was needed on my end for the insurance process and always called me with updates. He also walked through the damages on my car and what they were doing next. In the end, the car had too much damage and was declared a total loss, but Paul and Abel went above and beyond to make sure I actually got a fair settlement. I cannot give this place enough praise for its customer service and transparency. read more

My car was sideswiped as a hit and run, no note or anything so I brought it into Allston collision center. Went through insurance so basically paid my deductible and they took care of the rest. Overall positive experience, took awhile for parts to come in. Car looks super clean now. Front left bumper and fender were damaged. read more

Allston Collision Center - After - Body Shops Near Me - Allston, Massachusetts

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My car was side swiped, so I needed to get it repaired. I was very impressed by Allston Collision Center where the work was done. They are very professional. They gave me an estimate right away and told me when the work could be done and what it would cost. They did beautiful work repairing the car, including washing the car inside and out, and it cost just what they said. It was a pleasure working with them. I recommend them in the highest terms. Margaret read more

Look no further if you need support for your vehicle. Paul and his team are excellent. They are communicative, honest, and upfront about all parts of the process. I highly recommend them if you want a stress free process! read more

THANK YOU Allston Collision Center for making my car look better than before someone accidentally ripped my bumper off. Paul and his staff went above and beyond to make an unfortunate situation as seamless as they could. Paul was very communicative and worked with the other persons insurance to get everything sorted out. I was also able to easily drive my rental there and have it picked up once my car was finished. They even buffed out my other headlight so it would match the new one, and the car was sparkling clean when I picked up it. Thank you Paul and crew! You are the best! read more

Allston Collision Center - Before and After - Body Shops Near Me - Allston, Massachusetts

I just had the most tremendous experience at ACC and had to share. My regular mechanic is across the street, and after a collision that left my car leaking god-knows-what, he recommended I bring my car over to ACC and talk to Paul. I can't imagine you can get customer service as good anywhere else than from Mark and Paul. They care about their customers, and the first question they asked me when I got out of my damaged car was "are you okay". They sat with me for almost an hour helping me figure out howto file everything with insurance and get it all settled. As a 20 something first time car owner (with parents who live far out of state), I was so overwhelmed and their guidance was much appreciated. From that moment forward, they constantly communicated with me about the status of my repairs and did everything they could to make this a painless experience for me. My car is about 12 years old, so understandably it took some time to get all the parts. Paul was so helpful with everything and went above and beyond what I expected any body shop to do when it came to pricing and accommodating me with a rental car. Paul and Mark took care of everything from start to finish and I hardly had anything to think about during the insurance process. The car looks like its never seen an accident and it is running great. Paul walked me through everything when I came to pick it up and even offered to let me leave the rental there for him to coordinate pickup. Saved me a terrifying drive through the current Comm Ave bridge construction. I hope I don't have a need for a body shop anytime soon, but will be bringing my business to ACC. You won't regret letting these guys take care of your car. read more

Brought my car here for a front bumper/fender repair. ASC did a good job. They put on new bumper, fender, and light, and the car looks great. The only drawback is the waiting time. The process is sluggish and it took two and a half months for the service. Paul initially asked me to leave a deposit before inspecting my car. I agreed, but later they found additional damage and have to order more parts. They also postponed the completion date couple times for various reasons according to them: manufacturer shipped parts too slow/shipped the wrong parts, there wasn't enough space to place my car, they were short of mechanics, etc. This disrupted my schedule as I couldn't have my car back on time. Still, they took a good care of your car, and the team is supportive. read more

Paul the Owner of Allston Collision is on the Level in every way. He has don work on two of my vehicles and done a wonderful job. Very great Customer Service. Will work with you. Great Guy!! read more

l've always driven past here but while searching for a place to fix my car, this place was top rated and in the end, I've also got to say, they deserve a 5 star review. Customer service and the work they do on cars here is TOP NOTCH. My car was backed up into and visually it doesn't look like much was damaged. I brought my car here for a free initial estimate and Abel walked me through all the obvious and potential damages. I was going through the person's insurance at Liberty Mutual and conveniently Paul from Allston Collision knew the adjustor, everything from photos to car fixing to payment was super easy. Since they knew each other, there is no worrying about communications between Allston Collision and Liberty Mutual. I dropped off my car and Courtney (so sorry if I spelled it wrong) took care of the paper work and emailing of things to whomever I needed, she is super nice :) It took about a week to fix my car but they called me in between to update me on progress. I picked my car up today and brought in the check from Liberty Mutual, so I did not have to deal with any of the payments. Paul and Abel walked me through all the fixes of my car, they showed me all the old parts that were damaged and all the receipts for the parts they ordered. My favorite thing about Allston Collision is that they work closely with the Toyota in Wellesley, so they get actual Toyota parts. I drive a Toyota. The previous places I got my car fixed at did a good job but used different vendors and the parts were not as snug fit. I would highly recommend this place as they work with anything from Toyotas to Teslas. They do an amazing job and are easy to work with! read more

I was in an accident a few weeks ago and had a great and seamless experience with Allston Collision center. 1. They are open early in the morning (7am) which was the reason I approached them to beginwith. I was able to basically handle all my dealings with them before getting to work. 2. They've been in business for a long time and have a relationship with appraisers, such that I could give them the initial appraisal for the repairs I needed and they communicated directly with them and the insurance company to figure out whatever was needed. 3. The repairs took less than a business week. I dropped the car off on Monday and it was ready by Friday. 4. Paul and the rest of the team are extremely nice, friendly and professional. Everything is in order and they give the impression of knowing what they're doing and doing it for a long time. I will definitely always go to them for all my automobile needs. read more

Paul & team at Allston Collision are always helpful and thorough. Appreciate all of your help!

In my last review, I said I hoped I wouldn't have to come back but hey shit happens. Luckily, even when it's not an accident but maintenance Paul can fix it! I've brought my car in here a few times since my first review, and now I moved out of Allston and it's a bitch to get there and back in traffic and I still come back! Seriously. The entire team there is unbelievable. I trust this guy with my life. read more

Paul and the team at Allston Collision Center are incredible!!!!!! As a young woman far from home, I'm always nervous about going to get my car serviced or repaired. After my car was badly damaged, I came to Allston Collision Center and they were great. Paul clearly outlined the work they'd be doing and how it would get done. Their team worked seamlessly with my insurance company and worked as fast as possible to get my car fixed. If you need repairs done to your vehicle definitely take it to the team at Allston Collision Center. Thank you guys!! read more

We went to Allston Collision Center when our Mercedes was hit by another vehicle. They were fantastic. Paul took care of us, and we trusted him with our metal baby. :) Paul told us exactly what to expect, and he had tons of experience working with our insurance company. The car repair was really fast. He went above and beyond to make sure we had all of the updates and that our car was ready in time for the weekend! Incredibly impressed and could not recommend Allston Collision enough to anyone! One of the best customer service experiences we have ever received! read more

Been going to Paul for 10 years. Paul has worked on all 3 of the cars I've had since moving to Boston. I searched far and wide for a body shop that was reasonable and competent. I would not go anywhere else. Paul and his team are extremely professional and transparent about costs. Keeping your car in pristine condition can be difficult in Boston, and the city can be especially unforgiving for those living in the city and have to park on the street. Sometimes you just don't want to submit damages to insurance and decide to instead pay out of pocket. This is where Paul comes in for me. Whether you go with without insurance, Paul treats you with respect and does an efficient job. Oh....and his work is impeccable. read more

Paul and the entire team at Allston Collision was incredibly kind, professional, helpful, and did quality work on my vehicle after an accident I had in August. They assisted me with everything from towing my car from the tow lot right after the crash, to helping me learn how to file a claim and communicate with the insurance companies, and of course did an excellent repair on my car. I highly recommend them! read more

This is my second time here at Allston Collision center. This time is to fix the front bumper of my 2016 kia optima. Paul and Mike customer service was great. My 2016 kia optima is looking great. My car is looking very clean, inside out . The job was done in 2 days, and was a very professionally done . Thank you Paul ,Mike and all the employees from Allston Collision center. God bless you all. read more

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A few years ago, I got in a really bad accident when a cab hit the front end of my car. Being new to the area, I chose Allston Collision Center because it was close. This place had my car for over THREE months (!) and every time I called to inquire about it, I got the run around. "Oh, we're waiting for a part to come in. We'll call you in a few days." (they never would). Or, "The guy working on your car is not in today. Call back tomorrow." It got to the point where I was worried I might not even get my car back. And to top it off, when they were "done", they had apparently forgotten about one huge scrape on the front end. Nice. Will not go back here, ever. The only positive thing I can say is that my car was nice and clean when they returned it, but I am pretty sure most places do this anyway. read more