Wonderful experience! They helped me fix a mistake another shop had made and were so generous. Experienced, kind, people who know what they're doing! Will only take my car here!!!! read more

My car broke down in an unfamiliar neighborhood, and AAA offered 3 options of places to tow it to. I picked VIP because it was the closest to my home. I regret that decision now! I spent a fortune to have my serpentine belt and tensioner replaced + the $250 baseline fee for diagnostics. Mechanic friends told me that I was way overcharged for the serpentine belt and tensioner, and that unless it was completely fried, that was probably not what caused my car to die in the first place. VIP then they told me that I needed my radiator replaced and that it was leaking coolant so badly that if I drove the car anywhere farther than the grocery store, the coolant could all leak out and the engine would seize up. They could fix it all for $1700 more, but they couldn't get to it for another couple of days. Meanwhile, I had to drive to my mom's house 350 miles away for a family emergency, so I opted to not get the radiator. When I drove the car home (~2 miles), I checked the coolant and there was none in the reservoir (VIP said they had topped it off). I talked to a mechanic friend, and he said there was no way that much coolant could leak out in a 2-mile trip-- just buy a jug of it, fill it up, and check it along the way on the 350 mile trip. I did that. When I arrived at my destination, the coolant level had barely budged. That seemed a little sketchy, but then... I took the car to my family's favorite repair place. They said the radiator was fine, and nothing was leaking; it just needed a new hose connector and for $50 I was good to go. They also said $1700 was an insane price for a radiator replacement. So good. Dodged that bullet. BUT THEN... I took my cat to the emergency room a couple days later and when attempting to leave, the car was dead. Completely dead-- when you turned the key, nothing. No lights, no clicking, absolutely nothing. My cat and I took an Uber home, and the next day I had a mechanic friend drop me off at my dead car. He looked at it and found that when VIP had replaced the battery (I am pretty sure I didn't need a new battery as my old one was only about a year old), they hadn't tightened down any of the screws, so it shook itself loose and disconnected. We tightened the screws (they were so loose we could have removed them by hand with no issues), and it's been fine ever since. So, TL;DR: 1. They said they had topped off the coolant when they had not. 2. They replaced the battery when they didn't need to, 3. They didn't tighten down the battery housing, causing my car to unexpectedly die. 4. They attepted to scare me into thinking I needed a part that they were going to overcharge me for. 5. The part they did fix was probably not the cause of my original problem. So yeah, I do not recommend this place. read more

After discussing alignment problems & getting part for replacement I was quoted it would take 6 hours to replace 2 rear control toe control arms w 4 bolts at over $200 an hour. I work on my 1999 Lexus myself & have family who is a mechanic. This is ridiculous. The alignment mechanic who I believe is the owner pointed out the book time to the clerk so it wasn't an employee mistake. I had another mechanic fix it instead for $470, not over $1400 as VIP wanted. 6 hours is an entire rear end job! Do not trust them! read more

VIP Tires & Service - Auto Repair Near Me - Brookline, Massachusetts

I am extremely frustrated and disappointed by the unreliable communication, lack of transparency, and overall terrible experience for the second time. I dropped my vehicle off for a routine oil change, was called regarding additional maintenance and told the total cost of the work would include a $75 military discount. When I arrived to pickup my vehicle after being told it would be ready any time before 5:30pm, I was told that the part needed had not arrived yet. After waiting over an hour with no status updates or further information, I saw my car driven out of the shop and took the initiative to check out. I had too much faith in the verbal estimate I had been provided over the phone and did not receive an itemized bill until after I had paid: upon leaving the shop I recognized the bill was incorrect. I called the shop within 30-minutes of leaving and was told that the remaining team members could not explain why my car had been charged for a brake fluid service or if it had truly been completed, as it was not a service I requested or had been contacted about. The person I spoke with assured me I would receive a call the day after, Friday October 2, explaining the brake fluid service charge. I have yet to receive a phone call explaining this unapproved $166.37 charge and why I was not provided the $75 military discount I was provided on the phone. There seems to be no explanation for why a service was done without my consent, without clear documented reason or record, and why I yet again did not receive the advertised military discount. Look somewhere else for clear communication, honesty, and customer service oriented consistency. read more

Our 2013 Honda was making weird noises, braking unevenly. VIP diagnosed the problem, replaced the brake calipers. They also noticed that its tires were 9 years old with rubber starting to break down. It was an expensive visit to the garage, but all the expenses were listed and I compared with industry averages and VIP charged reasonable prices. This is an efficient and ethical shop that does good work. read more

First I found them online saying that they offer free brakes check. I recently bought a used vehicle from a dealership. It passed inspection. Every time I pressed on the brakes. I heard loud noise. I took my car to VIP for the "free brakes check". While I was explaining the situation to a man at the front desk. Leroy was also there. He stood up and gave me his business card and told me that he is the "super star"(so childish). Then he told me that there are "free" and "paid" brake checks. The free one is just a simple visual check. The paid one is just for them to look deeper. I said I just want the free brake check since the car passed inspection 2 weeks ago. After he looked at my brakes, he said everything was ok. He simply explained the health of the brakes to me once. I asked him if he could repeat one more time so I can write down the details. He refuses and said, "I only said it once". I was shocked for his attitude. I really don't like this type of customer service. He is just too lazy to do anything. Just sitting there and playing with his phone. Claimed to be the "super star". This is ridiculous! People need to grow up. read more

VIP Tires & Service - Auto Repair Near Me - Brookline, Massachusetts

I had a fantastic experience at VIP. The transparency of service, fees and speedy service was the best I've ever experienced. I highly recommend this establishment to anyone who needs their services. read more

Late in the day, my car was towed over to VIP to have a tire replaced. I didn't have an appointment. At first they thought the tire could be salvaged but it was then discovered that there was a big gash in the side wall and a new tire was needed. Though they were closing at 5:30 and it was already close to that time, they got the new tire on and I was able to be on my way. Big shout out to Bassil and his colleagues for taking care of me. Much appreciated. read more

I brought my car in to have the exhaust system repaired. Mike greeted me and got me checked in right away even though I didn't have an appointment. The system needed to be entirely replaced. The reason I trust that to be the truth is that he invited me into the garage to see the damage for myself - it was completely rusted. Throughout the progress of the work Mike and the mechanic, Leroy, were respectful and communicative the whole time. They told me what they were doing and how long it would probably take. They were able to get the necessary parts and complete the job the same day. I will be going back whenever I need more services on my car. read more

Wow! This place was awesome. I normally do my own work, but did not have my tools and needed to get this done as my car otherwise wouldn't run. I called several mechanics trying to find one that would be able to get it done in a timely fashion and not price gouge me. VIP Tires and Service would not give me an estimate over the phone, but were so nice and pleasant that I thought I would them a shot. They were literally 1/2 the price of some of the other dealers. They were super helpful and pleasant through the whole encounter. If you need work done and want it done right, quick and at a fair price I HIGHLY RECOMMEND THIS SPOT. read more

STAY AWAY from VIP tire I got a nail stuck in my tire and took my car to VIP tire for repair. On the positive side, the facility was clean and they saw me right away. After examining my car, they informed me that there was a nail in the tire that was not repairable. They then proceeded to tell me I needed 4 tires which they could put on that day. This was quite surprising as I had very new tires with very little mileage on them. They told me the tread was at different levels. They were doing a hard sell (I was the only customer) and it did not feel right. I brought it to another shop less than 2 miles away (Sullivan Tire) who said the nail was completely repairable. They repaired the tire and informed me that the treads on the tires matched. They also said the tires were in excellent shape. Quite the opposite from VIP tire. I spent $30 vs the $1200 VIP tire wanted. BEWARE- VIP tire may seem professional but they are not looking out for the unknowing consumer. FYI, it has been over 6 weeks and my tires remain fine. read more

Avoid!! I've gone here a lot and spent thousands of $$$'s there over the years. I took my 16 yr old car which had been serviced there to evaluate the brakes and they wanted to charge $180 just to look at it. The guy was trying to rip me off. Goodbye and good riddance VIP auto Brookline. The response from VIP is even more concerning as their website says, "If you're experiencing problems with your brakes, or something just seems "off", come in to VIP for a FREE brake inspection. We'll find the root of the problem and get you back on the road in no time." Can you say "bait and switch"; and I've been a long time customer and had them do brake work on this car. read more

Excellent service, I could not possibly be any happier with them in the Brookline store (and in the Watertown location). They have bent over backwards to accommodate me in so many ways. Including finding discounts without me even asking. They know me by name now. They introduced me to the technician that was doing the actual work. They went over and beyond to monitor the car after it was fixed to make sure the problem was 100% resolved. I have been a customer since at least 2000 in Watertown. And then a customer in Brookline for the past five years. I feel like a VIP when I am there and I didn't even do anything to ask for it. I am noticing there are other reviews on YELP that are negative. I am actually shocked about it. I am a real customer and I love VIP and would recommend them to anyone that would listen. And I am careful about who I do business with and how I spend my money. They seem to legitimately care. Give VIP Brookline a try, you will love them! Note: I am not affiliated with VIP in any way other than being a customer. I used to be friends with the VIP regional manager, but about 10+ years ago he died of cancer. And the guys don't know that I was friends with him, but they still treat me so well. My wife likes them too, and she is even more picky than I am. read more

Had a great experience here after getting a flat on a new car. The team was super fast and efficient, even with a storm and the holidays looming. Thanks to everyone for the quick assist! read more

I came here about 2 years ago and they where so professional and reliable.. I got my tires change , battery change and all my oil changes here .. honestly buying the saving coupon book has saved me so much $$ Kenny is always working hard and making sure My car is done correctly. Brian and the "doctor" are always letting me know what actually needs to be done now Ricky and Kyle only met them once but they where professional , respectful and making sure my car was in good shape. As a female who knows nothing about cars and uses the "that thing a majig " I feel comfortable coming in here and not getting over charge read more

VIP Tires and Service in Brookline, MA provided me with excellent service quickly. The team is knowledgeable and friendly. Thanks guys, for fixing my tire emergency and brightening my day !!!! read more

Flat tire. The tire condition was very bad. Replaced the tire. Friendly, very professional team explained the differences in the tires and advised which one is the best for me. Good prices. Quick service. Definitely will use as my primary service. read more

Very friendly team. Clean lobby. Rich is very respectful and answered all my questions. The service reservations were made just a day prior. I needed a replacement tire sensor and they were able to do the work. I'm very happy with the service. read more

VIP Tires & Service - Lobby with free wifi. - Auto Repair Near Me - Brookline, Massachusetts

Beware of this company! I was in the Brookline MA location in December 2023 and experienced abysmal customer service (keeping my car an entire day even though the only repair needed was a 20-minute job and not even looking at my car until a few hours after drop-off even though I had made an appointment), deceptive/scamming behavior (recommending imminent replacement of a part that other mechanics discovered a few days later was in perfect condition), and significant overcharging (both with the one repair that I did have done, as well as with an estimate for a front brakes job that was twice what I ultimately paid a competitor [an actual difference of close to $500]). A simple review of VIP's record with the BBB and other consumer review sites shows that these problems are systemic. read more

Excellent, respectful service. What a change from the usual runaround. I'll definitely be a repeat customers.

I highly recommend VIP Tires and Service. Yesterday, out of the blue my tire pressure light my dash board lit up..my left front tire was low and loosing pressure rapidly. I desperately google the closest Tire store near me and followed the directions to the VIP Tire. Holding my breath..watching the tire pressure reading go down and down, I finally limped into the parking lot of VIP. The gentleman at the desk couldn't have been nicer. He took my key and immediately brought my car into the garage and onto the lift. 15 minutes later he handed me back my key and said that I had a nail in my tire and it was all fixed. Then to top it off he said there was no charge ! He was happy to help me out. Again, I would highly recommend them !!! read more

I recently had the pleasure of utilizing their services and must say they are an absolute lifesaver. From the moment I reached out to them with my machine issue, their team was prompt, professional, and incredibly knowledgeable. read more

I came in with a loose panel that was rubbing on my tire as I drove. Curtis was very helpful and got it fixed within 45 minutes as promised.

I came in with a battery issue for my wife's car and I needed to get solved immediately. The young man that helped me was knowledgeable and made the extra effort to make sure I was squared away and my wife's car was reliable. I appreciated the quality customer service and quick solution to the problem. read more

Wanted to leave a rating because I'm typically skeptical of auto shops. Had a great experience here. Colby at the front desk was fantastic. Was worried they'd try to oversell a leaking tire but they were able to fix it for like $40. Very professional. read more

I'm always super wary of auto repair places, but this place opened up near me and I needed a relatively simple job done. But didn't want to have to leave my car. So far I am impressed. The manager Brian is extremely polite and helpful and completely deserving of praise. Corporate people, he does a great job representing your company. I'll be honest, I checked out their yelp ratings, BBB ratings and read employee reviews on glassdoor (most employees are happy enough). I will definitely go back there if I need additional maintenance or repairs. read more

Replaced a tire. Good price and quick service. However, please be warned, they will do an unannounced multipoint inspection of your car which includes going through your glove box (depending on make/model). So, expect that they will be checking your car for additional work even if you are just getting a new tires. So, just be mindful of that and remove any valuables from the glove box as you normally might if you were getting more advanced work done on your car. read more

My son picked me up from my hotel with a tire that was almost flat. We asked the valet where to go and he recommended VIP tires. I was so pleasantly surprised by the staff and their willingness to explain what was going on not only with the tire but the car in general. They brought my son into the repair bay to literally SHOW him what the problem was. I was very impressed with their willingness to educate him and even more impressed at their willingness not to rip me off. They probably could have sold us a brand new tire even though he didn't need one but they didn't. I highly recommend this friendly and honest car repair shop. read more

During an emergency (two dangerous rips in the side wall of a tire) while away from New York, VIP, in Brookline MA, was the only tire company which went very much out of its way to find a solution, this when the major players (Sullivan, Firestone etc... I must have called 5) were at best not interested or mostly trying to squeeze as high a price as possible. Brian. at VIP Brookline, not only listened to the problem but helped me locate the appropriate tire elsewhere as he did not have it in stock.. I went to pick it up, brought it to VIP and it was installed in minutes for a shockingly nominal low price. Brian is not only a good manager but also a gentleman in a corporation where they are extremely rare. I cannot wait for them to open in NY State and New York City. Thank You. read more

The AC in my car was messed up and I did not realize it was a major problem until a few days before a big road trip I had planned. I took it into VIP Tires and Service in Brookline, MA and they had my AC fixed within 2 days. These guys don't mess around! 10/10 recommend! I will definitely be back for all of my car needs. read more

My tire was losing air, and I was afraid that I would need a new tire, which would have been $$$. I was able to make a same day appointment online (easy!) and was taken on time. I was pleasantly surprised that they were able to quickly fix the tire - and it only cost me $27! They also have free coffee and a nice waiting room! read more

I highly recommend VIP Tires and Service in Brookline. Brian goes out of his way to make sure his customers are treated well. They are knowledgeable, professional and a pleasure to work with. I can't say enough good things about VIP. Tim Burke read more

These guys are the real deal. Always cordial, very knowledgeable and never try to upsell you or "find" things to fix. Brian is the manager and is always friendly on the phone and I'm person and Kyle was my tech and he was careful and thorough. No more going to the "stealership" for me!! read more

Brian inspected my tires, explained the problems, and proposed a quality set of tires that I feel very comfortable with for my A4. He said they'd be done in 90 minutes, and he called on the dot. When I showed up, he explained which 'corner' needed alignment and why---otherwise they would have removed this charge from my bill. Happy customer. read more

Slow and spend inordinate amounts of time looking for things to fix that don't need fixing. Polite but very shady as 80% of people in waiting room needed some type of filter replaced- no matter the age of their car- and were just coming in for flat tires. Should be inspected by Better Business Bureau. read more