Truly outstanding! I was there today for the first time today to check out a squeaky sound on my car. They were great-- John rode with me in the car to hear what was going on (I've never had another car shop do that), and then gave me expert advice that was 100% honest (i.e., I didn't need to get a repair unless I want to as the car is totally safe as is). They are kind, professional, and competent. read more

This is a quality establishment. Every time i've had problems with my car I drop it off and it's resolved quickly and affordably. I've never left a review on this app, but I felt compelled after my most recent visit. If you're having care problems in the Waltham/Watertown area, this should be your first call. read more

I had the pleasure of visiting Accel recently for service on my car recently, and I cannot recommend them to enough people! Sometimes hard to find on these places, they (the owner John and the employee Kayla, in this case) were kind and personable. Also, their knowledge and expertise in the field were great, but most importantly they were straight with me. As a woman, it's easy to get "spoken down" to in these types of places, or unknowingly overcharged. Thankfully, my father taught me very well. So, whenever I buy a car or get serviced, I do not express my knowledge; instead, I wait and see what THEY tell ME. It says a LOT about their service and how they value their customers. I want to see what they say if they think I know nothing; I want to know if they'll try to rip me off. I watched my father do this for years, and avoid poor service, and I've done the same; this is how I only get service from the best. And so I did- John was frank about his recommendations and never tried to upsell me on unnecessary services. Additionally, his prices were beyond fair - I definitely saved money by going to them. He actually printed out diagrams of the car parts to walk me through what was wrong and what he would fix; and what I should fix in future (what I DID NOT need to fix that day). This part was especially rare and very special. He also told me about cheaper options I could choose for parts if I was concerned for price, though I decided to go with the top quality. Above all, I appreciated their honesty and integrity throughout the entire process. I will definitely be returning to Accel for any future car needs and highly recommend their services to anyone in need of a trustworthy, skilled mechanic. TEN stars all around! read more

Accel Automotive - Cost breakdown - Auto Repair Near Me - Waltham, Massachusetts

Great service and honest business. I would highly recommend, especially for any Toyota made vehicle... Toyota, Scion, Lexus

This place is fantastic. I've been going there for several years. John is terrific. (women might understand this) He's never made me feel stupid for not knowing all the ins and outs of my car. He also has the patience of a saint. I recently had to bring a car in, and there were kinds of complications with my insurance company. John was calm and patient though all of my phone calls and texts, even while I was freaking out. Cannot possibly say enough good things about this shop. read more

I trust Accell Auto for all my car needs. John & Brian are trustworthy, forthright, unintimidating, congenial and just plain nice. I've been going to them for over 10 years. I brought my 2013 Volvo for a 2nd opinion after the dealer recommended over $1,000 worth of repairs. John looked at things and stated none of them were necessary! Now that's honesty! read more

I trust these guys so much for many reasons. Two weeks ago, I went to Accel Automotive I had a major concern. My moonroof was leaking from my Toyota Highlander. I went to Wellesley Toyota and they told me the starting repair cost will be $3000. Wellesley Toyota stated I needed to replace my interior carpet and roof gasket. John at Accel advised me to have Watertown Toyota review it and he questioned the high estimate from Wellesley Toyota. He mentioned since this is known Toyota problem call the company and they may provide assistance. He gave me the print out of Toyota Service Bulletin describing the known issue. John walked me through the issues. John was 100% right! Watertown Toyota repaired it. Toyota corporate paid for it- which was only $750 including replacing sunroof rubber guard and full suv detail. Wellesley Toyota is a rip-off. John could have deceived me and kept the business for himself; however, he did not. I appreciate his integrity. Last year, I went to them to get my wife's tire repaired. It was easy and smooth. I asked if I needed to get all them done. I was told the back were fine just have the front two done. Each time I want to give them business they give me a fair deal. Accel Automative is a honest business. A year and half ago, I went back to them because my wife VW Jetta airbag was on and I received an outrageous repair estimate to repair from VW service in Wellesley. One of the technician at Accel asked if I checked under the passenger's seat for loose wiring. In a matter of two minutes, the airbag light went away when the Accel technician reconnect the pulls under my seat. I saved over a thousand dollar and time. Accel did not charge me. I have had many positive experiences with this business. I will keep going back to them. I do trust them! read more

What a surprise! Accel is friendly, warm, efficient, and saved me $3,000 over what another shop had insisted I needed.

John is my hero and I can't say enough good things about these guys !! As a single woman who knows next to nothing ( or less ) about cars .... I could easily be at the mercy of a mechanic .... I can say with confidence I trust John 100% I purchased a 2003 Honda Civic from a coworker and sunk every penny I had into that car.Between the cost of the car and getting it on the road ..... I was devastated when the engine seized in less than a month!! John not only resurrected that car but gave me a few additional worry free ( almost ) Years ... because when something did go wrong and it always does John was there to help me out with a loaner car and to take care of the problem for a fair and affordable price . John has helped me out of a jam on numerous occasions and I am eternally grateful.....I will continue to use John as my mechanic and recommend Accell to others with confidence read more

They have done a good job in replacing brake pads on BMW 3 series. Also fixing the vibration noise in exhaust. Nice team, John is polite. read more

I recently was in need of getting my '95 Toyota 4Runner some repairs, specifically a misbehaving clutch which would not disengage properly. After a false start with Lexington Toyota (be sure to read my less than favorable review) I was eventually referred to Accel by another reputable shop in Waltham. At first I was a bit intimidated to take my car there, because while they work on all imports, they also specialize in high-end imports such as Alfa Romeo and Ferrari. But I figured if they can be trusted with expensive sports cars, they'll probably treat me with equal care. Happily, I was very right in this assumption. My first contact was with Sylvie who runs the front desk. After explaining my situation over the phone, she promised to talk to one of the mechanics to get a rough idea of what would be needed to fix it and give me an estimate. True to her word, she called me later that afternoon and gave me an estimate over the phone that was LESS THAN HALF of what a local dealership estimated. I did not hesitate to setup an appointment. I dropped off my 4Runner, and Brian came out to talk to me about what was wrong, and what I had done so far in the diagnosis process. This was a big deal to me because I come from a family of DIY's and my brothers are both mechanics (but now live far away from me). So I told him everything I knew and we seemed to be in agreement on the first things to try to diagnose and fix the problem. He called me later that afternoon to discuss his findings and we agreed on the next step. Sylvie gave me the estimate for the work and it was less than her previous estimate even though it included a few more parts than initially thought. I picked up my 4Runner 2 days later with a much improved clutch, and Brian told me to drive it a few days and let me know if I was satisfied. After driving it a bit, I realized it was much better but still not 100% so I setup another appointment to replace the one part we had previously opted to leave out of the repair. Brian turned it around that same day and got my 4Runner back to me with a clutch that now works perfectly. "It's like buttah!" I had the use of a loaner vehicle during repairs, and the shop is only 2 miles from my place so it was also super convenient working with them. Brian and the rest of their team should be commended for running such a kick-ass repair shop. They are knowledgeable and friendly and will listen to you, and do a great job at a very fair price. If you have an import car that needs repair, you shouldn't hesitate to call these guys, they are the best. read more

I highly recommend Accel Automotive. After 7 years of having all repairs done to my BMW at the dealer, I found Accel. Not only is the work excellent, but the honesty, pricing are superior. The attention to excellence in mechanics and customer care are superior. The entire staff make going to Accel a great experience. I do not think you can find a better place to go for car repair. read more

Mid week this week (pre-labor day weekend) I found myself with a car that required a new starter. I called my typical mechanic to find that they were closed for vacation, and Accel was recommended by a family friend. I called and spoke with Dan, and he was incredibly accommodating, agreeing to let me bring my car in and he fit me into what sounded like a packed schedule. He was also up front and transparent with the estimated costs. I should mention that I had contacted other local mechanics (closer to my home) that gave quotes that were 50% more than what Dan provided. In short, Dan and team finished my car ahead of schedule and on budget, and despite the fact that I don't live nearby I would recommend them for all your needs, and I intend to return when/if the need arises. read more

Great shop! Repairs to my MG were done ahead of schedule and the pricing was below what they estimated, I left there with a list of other things to keep an eye on but told to just drive it and enjoy it. The staff is terrific, and a huge plus is that I can call and talk directly to one of the mechanics (I usually get John) when I have a question about my car, and get suggestions of what I may want to do next. Also fun -- seeing the other cars they are working on in their shop. read more

Was there today. They charged me 1/3 of Honda Village charge (for labor) to replace starter on my 2013 Honda Accord. Also they gave me loaner car, asked me if I like to have inspection done BEFORE they disconnect the battery for starter change. I totally forgot about inspection so their reminder was helpful. This is not the first time I go there and every time they quote lower prices then official dealership! Everything is being completed on timely manner. Thank you read more

My car needed to be towed in. It wasn't running and I had no clue what was wrong. When I called in the morning to confirm that it had arrived, John informed me that the car had arrived and was fixed - it was just a broken wire. They had gone over the car and had a list of recommended repairs. We went over the list and their estimate of repairs. All were reasonable - both their suggestions and their pricing. I authorized all repairs and had the car back in two days. Granted, these guys specialize in some foreign cars (MG, Triumph, Jaguar, Alfa - at least that's what I saw there) and mine is on the list, I will not hesitate to bring a more modern car. **** Service is great. **** **** Staff is friendly and professional ****. This place is easy to get to and I will definitely be back. read more

There is no better place to have an Alfa Romeo repaired than Accel. They know these cars inside and out and make owning an Alfa very pleasant experience. You'd think an Alfa is a reliable car after they go through it (which they generally are IMO ). read more

John and Accel Automotive are terrific! You can trust that John will only perform the necessary repairs and not talk you into unnecessary and expensive work. He is accommodating and helpful -- and even offers loaner cars and a key drop off for after hours. John is also patient in answering questions and willing to go the extra mile. I can't recommend him highly enough! read more

I brought Accel my 1974 classic car to work on. They were very fair and carefully went through options with me. I worked with Brian who was great. I think that most of the mechanics there are part owners. They work together to make sure you are happy. Accel can arrange a free loaner car if you need it. Sylvie runs the front office and she is great with scheduling and follow up. I will definitely return. read more

I have owned cars since 1986 and FINALLY I have found a mechanic I can trust. These guys know how to run a good business and they are awesome mechanics. They are kind, honest and reliable. I love Sylvie, John and Brian - they make having to deal with our old cars tolerable - actually pleasant! I could go on and on about the thousands of dollars they have saved me, but take my word for it and just go to them. They are the best!!! read more

Accel automotive is great and deserves 5 stars. It's not just a solid place you can trust to get work done, it's run like a business. They're timely and accurate in estimates and expected times frames, they stick to what they say, they follow up with you, you're able to get a loaner car if needed... But what really stood out, was the thank note they mailed me after having my car worked on, and the post card I got in the mail when it was time for an oil change. It's the go to place for our Jeep Grand Cherokee and S3 Audi. read more

This is a no nonsense car mechanic in Waltham that deserve attention. Honest and excellent work on 3 cars we've been bringing for the past 5 years read more

I love this place! I brought my car in for what I thought was new brakes. They looked at them and called me to tell me I still had about 6 more months of ware before changing them out. You just really don't hear that type of honesty anymore. That alone has made me loyal! I will never go back to my dealership. read more

John at Accel is such a nice trustworthy guy. I've been taking my cars to him for over 5 years. He always tells me the truth about my cars. When I had my Lexus he usually could diagnose a problem and fix it for cheaper than what the dealer suggested which was always to replace every part. Even when I got a new Mercedes recently and the dealer said I needed new tires and breaks, I felt more comfortable getting a second opinion from John. He said tires yes, and breaks you have more life left. And his quote for the new exact same 4 tires was $400 less than the dealer's quote. It was worth it for me to drive a bit further to get to him. He does offer loaner cars too (although not quite as fancy as the dealer's loaners) so I can still get to my appointments when my car is being services. I've referred many people over the years to John (my sister, several clients, and colleagues) and all of them have been very pleased and continue to use him and his shop. read more

This place is awesome! I brought by car there a few times after I got a few thousand dollar estimate from the dealership. I ended up paying a few hundred because I simply did not need most of the staff that dealership told me to do. they are so honest and will never sell you something that you don't need. that is very rear and I appreciate it very much. thank you, John! read more

I met John through another mechanic when I was looking for a mechanic for my networking group. The other mechanic was too busy to come but he gave me John's name and said to invite John because he was very reputable among other mechanics. I have a Lexus RX350 2007 and the first 3 years I went to the dealership all the time for maintenance because I was afraid they would hold it against me when I traded it back in. However, 5 years ago I bought this car outright so I started to go to Accel Automotive instead. As a woman who knows NOTHING about cars, I've always been afraid that the car mechanic is taking advantage of me and getting me to fix things that aren't needed. But John is the most honest person I know! I feel like I've been saving hundreds of dollars vs. going to the dealership. I've taken the car in when it had a symbol light up on the dashboard and he said all it needed was air in the tires (he said Lexus cars are very sensitive). Another time I took it for my regular checkup but I was thinking I needed new brake pads and he said the back was fine and the front had another 6-9 months left of life. Last year he told me I was needing 2 new tires and they quoted me a price for the tires and installation. The quote was much cheaper than the dealer price. I had gone to him a few years back for the other two tires. However this time, I went to BJ's Wholesale because I wanted to compare pricing and BJ's gave me a little bit lower price for them and they had an adjacent tire company to install them. So I used the BJ's affiliated company instead. That was a huge mistake. These folks broke my tire sensors altogether so for the next 4 months I had to deal with going back and forth to see what the issue was and although they tried to fixed the sensors they couldn't figure it out. They would only pay for it if I brought it back to the Lexus dealer who charged me an arm and a leg to replace the tire sensors. Although that local tire center ultimately reimbursed me for the cost, it was the biggest pain in the neck and a huge amount of wasted time. I really learned my lesson that not mechanics are the same. Unlike other small mechanics, John's team knows my Lexus car and has the right tools to diagnose my problem. He also knows when to send me to the Lexus dealer as was the case with wanting to upgrade my GPS software on my car. Whenever I've taken the car to him, even for an oil change, he lets me use a loaner car. Given these cars are not this years Lexus model, but they are nice enough and I feel safe in them. I have referred my sister and many clients to Accel who have all been happy with their service. I highly recommend him and can't say enough good things. read more

Fabulous is the best word to describe the people, workmanship, service, and cost of repairs. Everything Accel does is designed to make the customer confident and comfortable with the estimates of the cost of the repairs, and my experience has yet to ever have any surprises other than they are always on time, and their final bill is always what the estimates says it's going to be. Sylvie is the front office person who is always so pleasant and helpful that you almost want to come back soon, and John the owner is very hands on, and extremely knowledgeable, as is all of the staff. Five stars isn't high enough for them. read more

This place is fabulous! The mechanics are all straight-shooters and very professional. I have never once been disappointed and they can pretty much work on anything----even my 1987 Alfa!! They are also very reasonable and fair in their pricing. Not too many expert mechanics out there anymore, but they are alive and well at Accel! read more

I give Accel Automotive my highest and most enthusiastic recommendation. They are skilled and honest, their pricing is excellent, they get the work done on time and exactly as they say they will do, and their staff are communicative and caring. Recently our Subaru Forester was consuming oil, and Accel identified the problem and gave us a packet of information in time for us to take the car to the dealership and have the short block replaced under warranty. They're awesome. I'll never take my cars anywhere else. read more

I've brought two of my work trucks to Accel Automotive and my husband has brought his car here as well. Very knowledgeable mechanics, I would recommend them to anyone. I own a small business with a growing fleet of vehicles and I feel lucky to have found a great company to handle my maintenance needs. They are definitely worth checking out- great company and great service! read more

Need a mechanic that actually cares about you and fixing your car? I have found them - Accel Automotive in Watertown. Needed some work done and decided to leave my other mechanic as he tried to charge me for something he broke and called Accel. They asked all the right questions, were incredibly knowledgeable and spent a hour of their time for free helping me make some crossroads decisions on my car. I am so glad I gave them a call and want to give them a well deserved plug because an honest and fair mechanic is hard to find. read more

an oasis for true automotive enthusiasts - professional, talented and honest.

Accell was recommended to us by our landlords and we have been nothing but impressed with each visit. Sylvie, who works the front desk and answers the phone, is always friendly and goes above and beyond to get estimates to you as soon as possible. I recently changed cell phones and she actually snail mailed an estimate to me because she couldn't reach me otherwise. They ordered an air filter for me and she said I could come by anytime without an appointment to have it installed. I stopped by one morning and, though it seemed busy, we were all set within about 10 minutes. Estimates have always been lower than expected. Work has always been done quickly and reliably. I also love that if you go in for an oil change they will let you know if anything else looks amiss and store it in the computer to address at future visits or, if necessary, right away. When I was going to the Saturn dealership they did the oil change and that was it. If something else was about to go you would never know because they didn't check for anything else. What else do I love... the use of a loaner car and assistance to get any car seats transferred... that if there is a weird sound, they will drive around with you and try to figure out what it is... I have forgotten my wallet before and was told to just call when I got home to pay. They are just nice, honest people. You will not be disappointed if you bring your car here. read more