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    AAA Waltham

    4.1 (34 reviews)
    Closed 9:00 am - 5:00 pm

    Services - AAA Waltham

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    1 More Service

    Travel services

    AAA Waltham Photos

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    Here is the attached bill that they are trying to grab a money! Suzanne you are scamming people - The screenshot shows the MAPFRE insurance mobile app with a section for auto insurance policy number 4920906701. It indicates the policy is canceled from May 28, 2024, to September 26, 2024. The app displays an outstanding balance of $423.98 and a due date of October 1, 2024. The interface includes options to pay now and view billing or policy details, along with navigation icons at the bottom for claims, FAQ, and contact support.
    Ruzanna S.

    This review based on my experience guys. It's quite long but in short if you meet Suzanne DeGicco as an insurance agent just ESCAPE! She is typical sales lier. She is selling auto insurance policy and then she doesn't care... Before getting my policy I asked her if I cancel within 3 or 6 months should I pay any cancellation penalty she said NO. Now I was trying to cancel it over 4 days this company is a big JOKE! Finally when I cancelled first they send me final balance 0.59 refund and next day I got another final balance which says I have to pay over $423. I contacted even with the supervisor over the phone of AAA North East explaining the situation that your insurance agent provided me inaccurate information which cause the bill that I am getting of her fault. supervisor who was Jean Wilkinson is another "gem" talking with me ironically and disrespectful. Her response was " you as an adult had to check from another source". Guys I am shocked so it means your agents aren't trustworthy and providing wrong information. I am so disappointed! Worst experience I have ever faced 0 costumer service, inability problem solving!

    Office
    Hanna G.

    If renewing your license or getting a Real ID come during "off hours". I made the mistake along with everyone else with the same thought to come here on a Friday afternoon. There's a check in area where they examine the documents to ensure you have the proper documentation. They gave me an estimate of 45 minutes to an hour. The total time was a bit over an hour. I overheard that they also had some issues earlier in the day that caused a backup. The poor employees also said that they haven't had a moment to sit except during lunch. While they also offered other travel services and local discounts the majority of the people there were for auxiliary RMV services so we could avoid going to the one in Watertown. Thankfully they have a seating area after you check in to wait and even some charging cords if your phone is running low on juice. The service was fine and understandably they all were spread thin with the influx of people. I can only imagine what the Saturday morning crowd is like. There are other shops in the area so you could check in and potentially just come back here when it's closer to your spot in the line, which is what one of the mother's did while dragging her 2 daughters with her stopping by the next door Dunkin's. This is more of a 3.5/5 but I'm rounding up.

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    1 month ago

    Got my RealID sorted out in record time, why even bother going to the RMV? Very pleasant people

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    1 year ago

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    2 months ago

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    10 months ago

    Fast reliable service. Nice people. I'd recommend this location- much better service and faster service than other.

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    2 years ago

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    7 years ago

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    14 years ago

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    7 years ago

    Excellent staff and service. Renewed license and applied for REAL ID easily and with practically zero wait time. Great experience!

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    11 years ago

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    9 years ago

    The woman helping me was so friendly and helpful. I wish I remembered her name to give her kudos. I picked up an EZ Pass.

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    7 years ago

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    Ask the Community - AAA Waltham

    Review Highlights - AAA Waltham

    Why would anyone who needs to renew their license go to the RMV and not a AAA office?

    Mentioned in 5 reviews

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    AAA Waltham - insurance - Updated May 2026

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