Bruce is a nice guy, he has run a nice business at Ideal for a long time. Bruce will regale you…read morewith nice tales about his dogs, and many things not related to your car for 40 minute stretches of time. In my opinion this is what makes Bruce ineffective. This a long read but do yourself a favor read it all, and take your damaged vehicle somewhere else! I purchased a Dodge Durango in February 2024, to use as a second vehicle for the winter, and to haul my Great Dane around. I made this purchase to save my daily driver from mileage and wear. Unfortunately I had an accident only two months later in April. I had a reputable tow company and they happened to tow the Durango to the lot right next to Ideal. My parents had done business with Ideal sim time ago and were satisfied with the result, so I took my parents referral. I even had to convince my insurance company to let me leave the car with Bruce at Ideal. They agreed. I gave Bruce the benefit of the doubt and did not even contact him until August, as he said he was backlogged until June. When I met with him in August, I was hoping the car would be done any day. However, he had not even started the work, claiming he could not a find a hood for it. He was so hard pressed to find one, he was planning to replace it with a different hood without even consulting me. I bought a 2019 specifically for the hood style, which he would have known if he even took the time to return my calls. I met with Bruce a total of 4x after that. The next time I had time to stop by was in September. I asked about the status of the hood and reminded him I needed the car before Nov 1st! for trips to CT, that I had to pick-up for my job! This is now 6 months of no progress! He had held me and my car hostage, causing me 24k miles incurred on my daily driver, and forced me to continue to put my large dog in that car, causing interior damage. All of which I was trying to avoid! The icing on the cake I feel is the next time in October I had time to see Bruce in person (I had called several times and he did not return calls) he had found a hood in Florida, and it was going to take several days still, and cost more to transport it than I paid for the entire car to be shipped from Miami! So I took things into my own hands, called a brother in law with an auto shop. He found the hood locally in Waltham the same day for less money. When I spoke to Bruce about this he was disappointed with himself. I asked if I needed to move the car, he said no. He said 'This will be my personal project.' When I saw him again a week later he had still not started. I asked again do I need to move the car, he said no. It was now November! I asked him what have you been doing, I thought this was going to be your personal project. His response 'Mostly taking to people.'. As I said Bruce is a nice guy. He's lost the edge in my opinion. Clearly my car was not going to be done for November 1st! I don't trust any of the information Bruce has provided to me to date. Here it is November 13th and the car is STILL not ready. I have no idea if I'll be satisfied with the actual work, frankly I'm concerned. Be wary of bringing your car here.

After a couple of separate incidents where people have run into my wife and I; and one where my…read moremom's car had a rear bumper smash, Bruce was able to restore our vehicles to better than new condition. He invests in the process of doing it right as well as the best paint so ensure no flaking or chipping. Couldn't be happier with his team's work on all 3 of our projects.

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.

I called on a Friday looking to have my vehicle checked out for engine/transmission trouble. I was…read moretold to come in at 3 and was optimistic. Eric did his best but Yaw wasn't there so he told me to come back Monday morning. When I went back another man called Yaw for me but no answer. I showed up twice, after being told those times would work, and felt taken advantage of as I wasted my time without any explanation as to no one being there.

They did a so-so painting job on my motorcycle panniers and it required a return to make things…read moreright. When I picked them up it was apparent that the paint wasn't wet-sanded and polished completely with lots of dust particles trapped in the wet paint or overcoat. They said they'd finish it up if I let it dry a couple of weeks and they looked much better after they polished it up. I want to give these guys a good review, I really do, because they turned around the panniers in one day. But I gladly would have waited until the job was done right the first time.

Excellent work and service at a very fair price…read more I had side and rear damage to my 2016 525XI BMW. Mark (the owner) checked out the damage on Monday and told me to bring it in next Monday. I dropped the car the car on Monday and picked it up four days later, the work was spectacular and the owner could not have been nicer. Mike S

My Yukon was damaged due to a fire. I dropped off the vehicle to Mark and he immediately ordered…read morethe parts specified on the insurance adjusters estimate. He was not happy with the quality and proceeded to outsource and find better parts. Not only did they do a great job on repairing the vehicle, they have appeared to have cleaned the outside, even looks like they buffed the entire vehicle when it was only front end damage and repainting of the passenger front fender. I will be going back to get an estimate to do some additional body work as well. Excellent service and they kept me in the loop the entire time they had the vehicle.

Was recommended by car insurance after an accident. Experience has been poor overall with…read moredifficulties to get timely appointments, complicated 2-step process for insurance, poor communication, and inability to locate signed form.

I own a 2013 Jeep Wrangler, that was recently involved in an accident. Having your vehicle damaged…read moreis not fun to start with. However, this shop was highly recommended. We dropped it off and waited for it to be done. Not only is this shop professional... The quality of the craftsmanship is outstanding. We picked up the vehicle. It was clean.It was presentable in the work We picked up the vehicle. It was clean... And presentable. This shop is top notch.I highly recommend this shop to anybody that is in need of body work. Not to mention the friendly customer service. I experienced over the phone. They were very, very nice to deal with. If you are considering a repair or touch-ups or whatever your body shop needs are, I would not hesitate to call these people. We are extremely satisfied. So thank you once again to the shop for an outstanding job.

Friendly and professional staff! My car was repaired in the promised time frame given at the time…read moreof drop off. Was pleasantly surprised with the work done and the detailing they did on both the outside and inside of my vehicle. I felt like I had picked up a brand new car! I would recommend them for sure. I hope I never need body repair again but if I do, Ventura is where I would take it.

Great service - great pricing - and a high quality of work. Highly recommend using Ventura Auto…read moreBody if you need body work

My 2009 Dodge truck suffered through a New England Tin Worm Attack. Perfect condition except for…read morethe rear fenders. Ed and the staff did a fantastic job. Rust areas cut out, new fender pieces welded in. All repainted. Looks like NEW! Very fair pricing, excellent work!! And done on time as promised!

This review was pending on me for quite some time. I was in a collision during the winter time and…read moremy minivan suffered structural damages. Most of the auto body shops I visited either suggested to do away with the van, while others quoted very high prices for the job. Thankfully a friend of mine referred me to Eddie, the owner of Bodyworks Auto Body. Eddie is an honest, reliable, trustworthy person and he knows his job very well. The minivan was restored like new and I am very happy with his work. I can easily recommend him for any auto body related job.