I wish I could say I had the same experience as everyone else in the reviews, but my story is vastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud. read more

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again was to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth. read more

Received an estimate for repair to bumper. Work was done but extra work and parts were not approved as stated in contract - PAID $538.00 over estimate for new plastic bumper cover because original had broken clips. SHOULD HAVE CALLED before doing work. Other than overpayment work looks good. CC at a 3.75 charge. No discount for cash. Paid by check. Should have gotten a second estimate. read more

BEST AUTOBODY SHOP AROUND! Seriously. These guys (and girl) are fantastic at what they do, and they were awesome in helping me deal with my and the other guy's insurance companies. I've gone to them 3 times in the past 5 or so years for me hitting a deer, me hitting a pole and me getting hit by a guy that was his fault. I was surprised how fast they fixed everything back to original condition every time. It's crazy. And their customer service honestly cannot be beat. Kim in the office is so nice and knows everything about the insurance side of things - which I know nothing about - and she handled literally all the pain the the butt insurance crap for me! I can't say enough good things about everyone there. Scott the owner is great! You won't be sorry you went here - if you have to. read more

This is THE place to take your vehicle to in the event of collision damage. They repaired my AUDI A4 to perfection! And the customer service provided by Kim and Scott was superb! An absolute great experience form start to finish. I woudl HIGHLY recommend them. read more

I've had such good experiences I had write a review, even though they already have 5 stars. I have had the unlucky luck of being hit multiple times; each time I have had my car fixed at Westford Collision and I still can't say enough about Scott and the experience. Other places in the area have quoted me almost double and told me it would take longer to fix. It is such a refreshing change to have an auto body shop you trust to not rip you off, and then outperform expectations. read more

Such an incredible experience with Westford Collision. As one might expect - the experience of being involved in an auto accident can be frustrating. Selecting a shop, having the car inspected, and communicating with my insurance company - too setting up a car rental, are just a few of the requirements needed to facilitate the repair. Westford Collision was on top of EVERY aspect from start to finish. Every question was answered promptly. The car rental was on time and the working with the insurance company was outstanding... I only have one wish is that Westford Collision would consider renaming their company to Westford Collision Service, as the service they provide is truly top notch.... read more

I recently got into a fender bender and took my car to Scott's shop, Westford Collision. I really don't think there are enough good things I can say about the service that was provided to me by Scott and his team. They were incredibly helpful in helping me understand the aftermath of getting into an accident. My car was ready in a very timely manner and when I got it back, you would never be able to tell it had any damage. I never expected to go to an auto body shop and feel like I'm being genuinely looked out for by the staff. I can say firsthand that the folks at Westford Collision changed my perspective on this and, in the unfortunate event that something like this happens again, I will be returning to them! read more

Taking my car in for repairs made me nervous and I anticipated my car wouldn't ever be right. This place took the burdens and made things super easy and simple. I am very particular about my car, especially as it has only 5,000 miles and less than 6 months old. The finished repairs were flawless. I've been in the industry since I've been old enough to clean tools and I took the time to inspect/search for imperfections and found none. The technicians here have the skills to bring my car to factory state. Actually it's now better. I'm fascinated by how well the paint matched. Westford Collision is the only place I will ever take my cars, or recommend to anyone to take their vehicle to in this area. The paint matching, body lines, using OEM parts, techniques from this place shouldn't be ignored. If you're looking for quality, westford collision is the place to take your vehicle. Not only the expertly executed repairs but the communication and customer service is perfect. Kim and Dave made things so easy and removed any worries I had. I'm so thankful that I picked the right place to have my collision repairs completed. Honest, professional and experienced read more

The service at Westford Collision is unmatched by any other auto body shop I've ever been to. Mr. Varney and his team are honest and hard-working! During and after my visit here, I could really tell that Scott was looking out for me and really cared about his customers in general. I can honestly say I have never had a bad experience with Westford Collision - Scott and his employees really know what they're doing and always do a fantastic job. Flawless repairs and excellent customer service.. would highly recommend! read more

I recently had some body work done on my new truck and was referred to this place. Right from the start Scott and his staff were very friendly and helpful. Told me what needed to be done regarding the rental and had it dropped off at his shop. Work was done in a timely manner and cost was right on with the appraisal. Entire inside of the truck was cleaned and vacuumed when I came to pick it up. Even received a thank you card after. I certainly would recommend them to anybody. read more

Someone rear-ended my parked car and then left without leaving a note, so I was obviously in a bit of a bad place to begin with. But dealing with Scott was as easy as can be, got a really quick quote and time in his shop - the car was in and out and looks super clean. I am very happy with the result. read more

We had the unfortunate luck to visit Westford Collision 2 times in the last year due to a small accident, and hail damage. I picked up my car yesterday, and it looked better than when I brought it in. I don't remember it ever looking this good. Scott and his team handled all the paper work, dealt with my insurance company, the appraiser, the rental car, and even towing. Both experiences were as pleasant as possible, and they are extremely friendly and easy to deal with. read more

I hit a deer at about 75 mph which did some serious damage to the front right corner of the car. Scott arranged to take the car on day one, develop an agreed upon plan with my insurance by day 2 and begin work by day 3. The car was returned ahead of schedule and looked absolutely brand new. Scott went above and beyond by sanding and painting all the small scratches, rust areas, and front hood road-pits and he then proceeded to clean outside and inside. It looked and smelled brand new. They are by far the best auto body team in the business. read more

The folks at Westford Collision had done some repair work on my boat. It came out excellent. When my car got rear ended recently, there was only one place for me to go and that was Westford Collision. They are great mechanics and reasonably priced. Whatever they work on comes out looking like brand new. read more