Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

I had written up a long review for J&R Auto Body a while back, but I deleted my post for a reason I…read morewon't discuss. I have since changed my mind and will once again say they have been an excellent auto body place that we have used since we first moved into the area in 1978. Their mechanics Dana and Derek are great, and owner John is very personable and fair. They take pride in what they do, and we have always been quite satisfied with the work they've done. The cars come out of there looking as good as new. J&R closes very early on Friday. Would have been good information to know ahead of time. And of course they're closed on Saturday and Sunday. We hate to deal with auto body places for obvious reasons, but if we have to go, this is the place we'll head.

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.

Went to them at the suggestion of Sawyer's Auto and they were terrific…read more Friendly, fast, efficient. Did wonderful work.

I would highly recommend Hansen Auto Body. I was trying to do repair work on my car's roof. I…read morecontacted a couple of other places, but they were not interested in the job. I called Hansen's and drove there the same day, it was taken care of immediately. I highly recommend them!

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

Pick up day!! Ahead of schedule...walked up to the counter, picked up my keys and drove my fully…read morerestored and meticulously repaired car off the lot. From start to finish it was a pleasure doing business with John...his calls kept me apprised of the process and the ease of dropping off my rental vehicle right in their lot added to the stress-free experience. APlus is a five star business which I highly recommend.

I recently was distracted by a sobbing child watching me back out of my driveway when I crashed…read moreinto my neighbors' vehicle. This had been my first accident in a LONG time (like before smart phones were a thing long time). USAA was kind enough to provide me with a list of body shops in my area including this shop that was one of their preferred locations. I was hesitant choosing to go on my own because other places over the years had spoken to me condescendingly and have attempted to up sell. I ventured in without my husband and can honestly say I felt as if him being there wouldn't have made a difference with the customer service. All employees I interacted with were absolutely wonderful, explained the insurance process, waited patiently while I made phone calls, and even helped arrange getting a rental to me while I was there dropping off my vehicle. I absolutely hit the jackpot with this place and cannot recommend them enough for their kindness, patience, communication, and commitment to getting my car back to looking the way it did before I got distracted by my child! Thank you all!

Over 75 Days to get my car back, and not fully repaired. Be warned! No stars should be a choice!…read more Jake's does not provide any type of expectation. Pulling teeth to get any info on status of the repair. Does not seem to understand basic customer service, the importance of transparent communication, repairing a car correctly is job 1, or how holding your car hostage can cause serious frustration. Upon receiving the car back the left front wheel bearing needed to be replaced, and the left front control arm was bent. This required a further 11 days of time spent getting the car finished at the dealer, not at Jake's. Seriously, the accident damaged the left front tire and no one checked out the bearing or control arm? John spent a lot of his time explaining what an excellent job they do and no other shop takes care of the details as well as they do, and that other shops would return your car with things still not right. If you take your car here for repair be warned you will need to constantly stay on top of them or you will never hear from them, and don't expect the repair to be complete.

I learned of Jakes Collision Center the first time while helping an acquaintance get their car…read morerepaired. I observed excellent customer service, open and transparent estimating and payment terms and extremely high quality workmanship. Recently (Feb 2025) I hit a rock in the road that did damage to both the front bumper and both wheel wells on the right side. Based on my previous experience with John at Jakes, I went with them over the "preferred vendors" that my insurance company recommended. I experienced the same high quality customer service, rapid esitmating, clear expectations on timeline and a constant communication path between Jake's, myself and my insurance company. Jakes Collision Center epitomizes customer service and highly quality workmanship. I hope to never need them again, but if I do I will certainly use them again and recommend to anyone that they do too. Thanks John and team at Jakes Collision Center

We've had multiple friends and family use Terranova for their bodywork repairs…read more Robin always puts your mind at ease for getting work scheduled, and communicates everything fully with no hidden costs or issues.

The propane truck ahead of me slowed way down. I slowed way down. The driver of the big pick-up…read moretruck behind me saw a turkey on the side of the road. Yeah. Lots of damage to the back of my 2-year-old Subaru. Bent metal, broken sensors, non-functional. Super unhappy. But that was then -- now it all looks brand new. Really impressive. In Mass you get to choose your body shop, not the insurance company. Scott and Robin were recommended to me by the repair shop I use in Littleton, and now I can do the same for you. Friendly, honest, very experienced.

My entire experience at Murray's was excellent. They repaired my car on schedule, updated me…read moreregularly on the process, and were very transparent about everything without using overly complex language or terms that I, as a young, relatively new driver, wouldn't understand. The owner was incredibly helpful and kind, and not only in the professional sense. I accidentally left my phone in his garage when I went to pick up my newly-repaired car, and didn't realize it until maybe 8 that night- and it was a Friday night. I'm thinking, great; now I'm probably have to gonna go all weekend without my phone. Saturday morning, I'm at work (a small business in Littleton that I had seen the garage owner visit before, and he knew I worked there), and he comes in with my phone! He absolutely did not have to do that, but he did. Murray's did excellent work, I haven't had a single problem with my car since, and they're run by genuinely good people. I would highly recommend Murray's to anybody and everybody in need of an auto repair shop.