After my accident, I brought my car to Whiting's Auto Body in Maynard, and I am so grateful that I…read moredid. From the very beginning, Billy was professional, honest, and incredibly helpful during what was a very stressful time. Not only did they do beautiful repair work on my car, but Billy also went above and beyond in dealing directly with my insurance company. There were a few back and forth issues with the appraiser, and he stepped in to advocate for me. When the insurance company suggested using a used headlight, Billy made it clear that my car would be repaired properly with a new OEM quality part. That kind of integrity means everything. He communicated clearly, kept me informed, and truly looked out for my best interest. It's rare to find a business that stands behind their work and their customers the way Whiting's Auto Body does. If you need auto body work done and want someone who is skilled, trustworthy, and willing to go to bat for you, I highly recommend Billy and the team at Whiting's. Thank you again for making a difficult experience so much easier.

Another driver crashed into the front of my 2022 Hyundai Santa Fe in…read more May of 2025. Initially it looked like front grill cosmetic damage only. Insurance estimated a $2400 fix from pics I sent. Took my damaged car to The amazing folks at Whitings Collision Center in Maynard, MA. Their expert analysis found another $10k mechanical damage. Whiting called in my adjuster, got all the addtional damage approved, and completed all work in 3 weeks. Beautiful work done by Whitings. Car is better than it was before the crash. Wonderful folks to work with too. Couldn't be happier.

They did a nice job on my brand new f150 fixed 2 small scratch like dents wth a good scratch. Can't…read moretell it even happened

Exceptional service: it was very quick, organized, with a minimum of hassle, and delivered…read moreexcellent-quality work. They have cleaned my car in addition to fixing the body damage. I love that place. Wish I new about them earlier.

I can't say enough good things about this shop, super…read morepeople and excellent service! The service is so accommodating and seamless, no need to go anywhere else! Thank you Pierce!

We have been taking our vehicles here for over 30 years. Excellent service in all departments…read more Great communication to customer. Highly recommend.

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

I've been going to George at Station Road Auto Body for over 30 years. I don't even ask for a quote…read morebecause George has always done a fantastic job and charged a fair price. I just went there to get my bumper fixed and found out Mark has taken over the shop. Initially, I was bummed as I couldn't see if anyone can top George for workmanship and integrity. Mark fixed my bumper straightaway and I am thrilled to say that Mark shares the same dedication and honesty as George in the good guy department. I am so happy that I have a reliable autobody shop I am confident will get the job done and at a very good price.

Amazing service! Perfect job and very timely. So honest. The actual work done turned out to be less…read morethan the estimate, and they passed the savings onto us. Again, so honest. Thank you.

I had an outstanding experience at Auto Werks in Acton, MA. I brought in my Range Rover to have a…read morecheck engine issue diagnosed and repaired, and from start to finish, the service was exceptional. Not only did they quickly and accurately address the mechanical problem, but while it was there, Olek also performed paint restoration and detailing--and the results were unbelievable. My car literally looked like it had just rolled off the showroom floor. The level of craftsmanship and attention to detail was beyond anything I've experienced before. What truly set AutoWerks apart was the customer service. Olek kept me updated every single day, which gave me total confidence and peace of mind throughout the process. It's rare to find that level of communication and care. As an added bonus, his pricing was far more reasonable than I would have expected--almost unfair to them! Honestly, Olek and his team surpass the Land Rover dealership experience tenfold. If you're looking for top-tier service, expertise, and results that exceed expectations, Auto Werks is the place to go. Thank you again for the incredible work!

I had Acton do a PPI plus several specific diagnostics I wanted to know about a car I was looking…read moreto purchase and was very well taken care of. From the start of quoting and through the process, Susan made everything clear and was patient with my questions. Kyle(if my memory serves me) the technician was very detailed oriented in his report, open to communicate and knowledgeable. When it came to analyzing the oil filter, I saw he knew how to cut away the oil filter properly vs other horror stories I've seen. From talking with him I could tell he was knowledgeable and gave me great insight into the car. The report he wrote up for me was so well done. This was a huge help as I am not living in the same state as the car. The team was amazing. Kudos to you all for using Tekmetric as well, this made navigating the service and report very easy. I'd give this shop 7/5 if I could; I was IMPRESSED. Thank you all at Acton so much.

Excellent work and customer service. I was kept informed of progress on the status of the repair…read moreand the rental car involvement was easy

Wow My insurance company, Progressive recommended Minucci…read moreAuto Body in Ashland.. They are terrific! They estimated a week earlier than other estimates and they had no issues getting parts unlike other shops that said this would be an issue. They buffed my car and cleaned the interiors and it looks brand new! I feel like felt I am driving a new car. Thank you John! You and your team are The Best!

If I could leave zero stars I would. If you are a woman I recommend you find another mechanic…read more Never in my life have I been so disrespected by a mechanic and owner when I questioned the cost of my service. The misogyny of this company is rampant and I am mortified by how I was treated by the owner and mechanic - especially when they called my partner to have a "discussion" about the "business relationship" due to my complaint about the service done on my car. I see that other women have had similar issues with the owner and mechanic. This company is the reason why women don't trust mechanics. He assumed I wanted a service and was frustrated when I called him and questioned why he did things without me knowing. He then told me the Honda dealership would charge $300 for an oil change - this is untrue as I called the dealership and they charge about $85 or so. Go find another mechanic!

If I could give negative stars I would. Carlisle Auto Body will leave your car worse off than when…read moreyou brought it in. I had to go back a second time for them to fix the errors they made. They had my car for almost a whole month! Dean, the owner, spoke down to me like i was the issue here. My car is still not fixed, the owner was extremely rude and he never even fixed what he was paid to fix. Absolute insurance scam. There are spots all over the back and dripped paint. Save yourself the headache, find a place that will talk to you respectfully and go somewhere that's professional not this chop shop. Absolutely disgusted by this unprofessional body shop, I would never recommend anyone going here!