I've done business with Ernie & Rose for 16 years, and have had 6 cars repaired there. They're VERY good at what they do, and they make the whole process easy as can be. Lisa was a bad hire, and she's no longer with the firm. read more

I would definitely come back to Ernie's! Such an amazing experience from start to finish. They were so quick to respond, went above and beyond to help with getting a rental all set up, excellent communication and great at explaining everything. read more

The customer service at Ernie's is exceptional. The only thing good about getting in an accident was discovering Rose at Ernie's - she truly cares and made dealing with the insurance company so much easier. High quality work and even better customer service. :) read more

The lady here is super rude. My husband was in an accident, and the guy brought the car to get appraised (so we could pay out of pocket) and when I called to get clarification on the price because it seemed like there was things on there that was not my responsibility to pay, the lady said "you are not our client we are not working on your car so goodbye.." and HUNG UP ON ME (even though I am the one paying). Seemed like they were helping this guy get extra money for his car and could not clarify their pricing, all she could say was "this is our price". read more

Ernie's did an outstanding job on my 2021 Dodge Ram after I accidentally hit a deer back in December. Top notch and great communication.

Everyone at Ernie's Auto Body went above and beyond to help me get me vehicle fixed after it was hit by a deer! Rose was extremely professional and knowledgeable as she helped me coordinate my rental and negotiate with the insurance company to make sure I was taken care of. I appreciate you all and will definitely recommend your services! read more

We have been doing business with Ernie's Auto Body for almost 15 years. Rose is approachable , honest, and knowledgeable; it has been a pleasure to help her help others. If you're in an accident and need a professional auto repair shop to have your back Ernie's Auto Body is a great choice. read more

Amazing work! Rose is the best, she knows how to get things done! Ernie made my car beautiful again!!!!

I had a car issue and was calling a number of shops trying to gather some info and spoke with Rose. She was very helpful and helped me figure out the best course of action. I am not a big car person and she set me up with a different shop because they were going to be cheaper and got me in sooner than I could have gotten on my own. I will absolutely be using Ernie's for all my needs moving forward because of how helpful they were during this process. Highly recommend. read more

Great service and quality repairs. My car was hit by a tree and had a significant amount of damage that needed to be repaired. Working with Ernie's & Rose made the whole process very easy. I called Ernie's once I got back my insurance appraisal and within hours Rose had reached out to them to sort out payment and ordered my parts. I received my car back in less than a week and it looks as good as new. They will definitely be my go to shop moving forward! read more

My right fender became detached from the rest of my car. Another auto body shop quoted $800 as the least expensive way to repair the problem. Rose at Ernie's Body Shop told me that they could fix it for free while I waited about a minute or so, if I didn't mind a visual screw attachment. All they asked is that I pay it forward, which I will be glad to do. I will certainly use Ernie's when I have a more serious auto body issue. read more

The true test of a business comes when things do not go exactly as planned, and is judged by the corresponding response and willingness to stand behind the quality of work and make things right. I, and my extended family, live locally in the Acton area and surrounding towns, and have used Ernie's for the better part of 20 years. We will not be giving them any further business. My wife and I had the unfortunate experience of a front end collision, and brought the car to Ernie's to replace and paint the hood, bumper, and passenger side front fender. The work was completed, and the car was back on the road. However, after a short period of time driving on the highway, we noticed severe stone chipping ONLY on the panels with had been replaced/painted by Ernie's, where the white color coat chipped off to reveal the black underlying electro primer coating. The exposed portion of the front end that remained untouched with the factory paint (driver's side front fender and lower bumper lip trim) had no such issues. This is clearly an issue with bonding between Ernie's paint and the parts they installed, typically exacerbated by either not properly cleaning the parts before paint, not mechanically prepping the surface to be painted adequately to ensure adhesion, or faulty/improperly mixed paint materials. The issue was brought to Ernie's attention, and the car was brought in to look at. The initial response was that there was no issue here to put them at fault for, and that the chipping that existed solely on the panels painted by Ernie's was due to driving and considered "normal". I'm not sure what the definition of "normal" is that was used here, since the chipping was very severe and noticeable over the little mileage driven by that point, and dramatically worse than the condition of the factory paint which had served for over 60k highway miles at the time. After further discussion, they were willing to discount a small portion of a repaint, and the effected area would need to be stripped down completely (an indication that their initial paint application may be problematic after all). This was unacceptable, to have to pay twice to fix an issue in workmanship. A second and third opinion was sought through our insurance adjuster, as well as a second bodyshop. Both parties determined that this was a workmanship defect resulting poor paint adhesion and susceptibility to chipping when driving, and the only fix was to completely remove the paint Ernie's had applied, and start from scratch to correctly fix the underlying workmanship issues and match the quality of the factory paint. Ernie's was informed of this, and the woman on the phone became extremely rude and condescending, hanging up the phone. At this point it became obvious that the situation was going nowhere and Ernie's was not willing to stand behind the work done. Our insurance co, while they could give their opinion, could not force a warranty on the work, since Ernie's is not a 'preferred' shop. I could have sworn they were years back, but perhaps that had changed. Either way, that is our fault for not confirming to go with a shop that we would have some leverage with in case things went bad. Speaking further with the ins adjuster, our only recourse now is small claims. At any rate, we certainly won't be back to Ernie's again for any additional work, and neither will anyone that we know. read more

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While first impressions are important following through is slightly more important. My first interactions with this shop were very positive making me think getting rear-ended in my almost brand new car wasn't too bad. Unfortunately, as soon as they had my vehicle that changed quickly. My insurance company did the estimate very quickly and even told me over the phone they would have to go back. Fast forward 2 weeks later and my insurance company still didn't hear from them about a supplement check. Having sent multiple emails (over 5) only one was answered saying waiting for supplement check. Yet they didn't contact my insurance company so not sure what that was about. I also called which wasn't successful since no one ever answers the phone, or called me back if I left a message (with a person). Now I was told this wouldn't take too long 2-3 weeks well it took 4+ weeks and me having to send my relative to get it done. Well I finally got my car back which of course I was happy to have, yet the condition of my car was less than great. The seat which I was told was fixed not so much, my head rest won't go down and is now stuck in the up position (I don't have time to give up my car again!). I also expected it to look brand new as if I just bought it. Nope, it had grease marks all over the rear and the inside was covered in dust. The car was NOT vacuumed out like you'd expect nor the exterior cleaned. Never going back to this shop again, they lacked in many aspects and clearly weren't caring about customers. Maybe they were only looking for money, I don't know. Lesson learned do research!!! read more

This was the first time I have used Ernie's Auto Body and definitely would go back again. The people I dealt with were very welcoming and professional. I am very happy with the repairs that were done to my car. It looks brand new. I was even supplied a ride to and from the rental car office. Last but not least, the car was ready in the exact time frame that it was promised. read more

Wow - fantastic results, totally on the ball, and some of the best service I've experienced almost anywhere in a long, long time. I had been rear-ended and Liisa took care of absolutely EVERYTHING. She's amazing and so super-helpful. I'm a busy working mom, and travel out of town as well. Liisa coordinated all the details with my insurance, the other insurance agent, Enterprise rent-a-car, and everyone in between. I was going to be out of state when my car was ready, so Liisa even helped with the extension on the rental! Seriously, WOW. I totally recommend Ernie's and everyone there. I wouldn't even THINK about going anywhere else, ever! Not that I hope to get rear-ended again any time soon, of course... read more

AMAZING. Talk about a business that goes ABOVE and BEYOND for their customers. I got into a car accident back in June and waited till January in hopes that I or my insurance company could get a hold of the company being held liable to give me a rental. Unfortunately Hertz avoided us and I had to fix my car. When Rose (at Ernie's auto Body) heard this she decided it wouldn't do. We went in just to get it fixed and she made call after call trying to get me that rental car. While it didn't work out (Hertz is good at avoiding people) I was really impressed and felt very taken care of because of her efforts. Not only are they amazingly pleasant to be around but they made sure they fixed every last bit of my car, including the things the appraiser didn't see. I will be going to them from now on for any further services. Seriously the best experience I've had with an auto body shop. I recommend them to anyone close enough, Heck, they're even worth travelling to =) read more

Very smooth transaction! My car was ready exactly when promised, and they provided transportation both ways. They also dealt with both insurance companies and saved me the deductible. First class service! read more

This place is amazing !!! They have fixed my car quite a few times and have also helped me with other little car problems in a pinch as well! They are so friendly and so on top of everything I wouldn't go anywhere else ! I moved to Arlington and will still only come back here to get my car fixed !! Thank you guys for your incredible service! read more

DISGUSTING!!!! WORST CAR SERVICE I HAVE EVER EXPERIENCED!!!!! DO NOT USE THIS SHOP!!!!! I took my car to them to have the side window of my car fixed, which had a camera installed within. First of all, I took my car to them in person and explained to them that I needed BOTH the window AND the camera fixed. They inspected the car in person and explicitly agreed that they would fix the mirror AND the camera (in fact, they told me themselves that I couldn't just get the mirror replaced, that I had to replace the camera too -- this was their own words). First of all, they were horrifically unprofessional in getting back to me -- they promised they would call when the parts were ready, which they never did!! I had to call them on numerous occasions just to get a response that they were "working on it"! It took WEEKS for them to finally get back to me, and I arranged for an 8am appointment on the day that the part was ready. I showed up on the day of the appointment ten minutes early, and Rose was not even PRESENT at the auto shop until after 8:15 -- already rude and unprofessional! Then, they took my car and "fixed it," but when it was returned, only the side mirror was replaced -- the new camera did not function, which they had already explicitly agreed to fix. When I called them to explain that the camera did not function, they suddenly RETRACTED their previous statements, stating that I had to go to a dealer to get the camera fixed even though they had agreed to install and fix it themselves!!!! They already cashed the money for the parts AND the service (which, by the way, the service alone was over $200 for a problem they did not even fix!), but when I contacted them to state that the camera was not working, they REFUSED to reservice it, even implying that I should have known and paid out of pocket for the dealership!!! If I needed to take it to the dealership, then why did they agree to fix both the mirror and the camera, and subsequently REFUSE to admit that their work was faulty and that the new camera did not work??? Overall, I am disgusted with their dishonesty. As far as I am concerned, I paid them for a job they never did, and they are refusing to fix the problem they caused OR to pay for it to be reserviced at a different dealership. I am now submitting a complaint to the appropriate business authorities on grounds of unethical business practices and lying about services. PLEASE DO NOT USE THIS SHOP!!!! read more

We've been going to Ernie's for several years. They do fantastic work. The staff are friendly and very professional. Auto body repairs tend to be expensive, but Ernie's tries to help where they can. Getting a rental through the local Enterprise is a snap...you get an Enterprise discount if your vehicle is being repaired at Ernie's. read more

Where do I begin? The management and staff of Ernie's Auto Body hit every point -from customer service, to the work on my car and finishing early on a holiday week (wow!)- right on the nail's head. My car looks so much better and is roadworthy once more thanks to the hard work and amiable service that this group of professionals performed. What's more -- the estimate was accurate to the penny. How many people can say that about their auto body shop? read more

Ernie's is great. They have helped me get a good deal a few times. Unfortunately my garage attacks my car from time to time so I am a frequent flyer read more

EXTREMELY UNPROFESSIONAL!!!! We came in for an estimate after being rear-ended the night before. We spoke of 2 visible damages noticed right after the accident - alignment and bumper. We knew very little about the mechanics of the car or the technicalities of an estimate. But instead of Lisa explaining to us what an estimate entails (i.e., assessing what's visible to the eye only) or that alignment was most likely not a direct cause of the accident, she immediately accused us of attempting to commit insurance fraud and PHYSICALLY KICKED US OUT OF HER OFFICE, SHUTTING THE DOOR IN OUR FACES. We later stopped at another body shop, in which we were clearly and patiently explained the whole process. WE WILL NEVER GO BACK TO ERNIE'S, especially if Lisa is on duty. She is unprofessional, irrational, abusive. We are long-time residents of Acton and have never been treated as poorly as we were today. read more