Pick up day!! Ahead of schedule...walked up to the counter, picked up my keys and drove my fully…read morerestored and meticulously repaired car off the lot. From start to finish it was a pleasure doing business with John...his calls kept me apprised of the process and the ease of dropping off my rental vehicle right in their lot added to the stress-free experience. APlus is a five star business which I highly recommend.

This auto repair shop is small, but first class. Great attention to detail, and well with the needs…read moreof Insurer and the insurance customer.

We took my 2020 Subaru Legacy into this auto collision center to have the driver's side mirror…read morerepaired after someone clipped it. The whole casing was shattered. We called "Alex", he ordered the parts which were delivered the next day, and we took the car into the shop that same day. Fixed in under 3 hours!!! We happily picked the car up, and the new mirror was installed beautifully. "Alex" deserves kudos for his attentiveness and sticking to the plan. Amazing business! Great job!! If you need a repair to the body of your car, don't hesitate to call this place. Highly recommend!!!!!!!!!!!!!!!! Thank you! Gail L.

My car needed a problem fixed due to long time wear and tear. Alex was helpful for advice on trying…read moreto fix it without coming in, and when that didn't work he took a look at it. He was only able to fix the issue about 75% but was up front with me about it and recommended the dealer to finish it due to the trickiness involved, and he charged a very reasonable fee for the work. The only negative was that before he would give me my keys back he tried to insist that i give him a review on my phone. I declined to do it on the spot without my keys back.

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

I had two (small) accidents in three weeks. One was my fault (front fender), one was the other…read moreguy's (rear fender, SUV's hatch door). Two insurance companies. Not only did Drumond do amazing work on my vehicle, but their communication with me was fantastic, and they worked seamlessly with both insurance companies, keeping everything straight, and both processes moving smoothly and quickly. They also helped me work with the car rental company to coordinate pick ups and drop offs. My car was 4 month old Mazda CX-5, and they took excellent care of it. It came back looking better than when I dropped it off. They detailed it inside and out, and the repairs are beautiful. Both insurance adjusters told me that they have always had great experiences with Drumond. And they were initially recommended to me by the Mazda dealership in Wellesley, and I can see why. I'd go back there in a heartbeat (although of course I hope I never have to ....). Both Eddie and Fred were a pleasure to deal with, as well as everyone in the office (they even kept me up to date on shifting office hours during a snow storm, just in case I was trying to call because the car was close to ready for pick up!).

I got into my first car accident and didn't know how anything worked, but Drumond Autobody made…read moreeverything super easy. I went through my insurance, and they helped me through the whole process. They explained everything clearly and were really patient with me. They even helped me get set up with a rental car. Throughout the whole repair, they kept me updated and told me exactly what was going on with my car. When it was ready, they made sure I was 100% happy before I left. The work they did on the exterior was perfect, and both the exterior and interior were spotless. The car looked brand new and even smelled amazing. Even after I picked it up, they followed up with a call to make sure everything was good and that I was satisfied. I'm really glad I chose them. They made a stressful situation so much easier and were great to deal with from start to finish.

Carlisle Auto Body is a fantastic, respectable, auto body shop that is family owned and operated…read more Their renovated building complete with state of the art equipment in the quiet town of Carlisle makes this establishment stand out for the typical cramped, dirty, run-down shops you find closer to the city. It was also nice to see a clean parking lot not full of wrecked, totaled cars, but some vintage cars being brought in for refurbishment and TLC. This too is a sign of a first rate body and paint shop and not just an establishment to turnover repairs for the sake of creating constant cash flow. I brought my 2017 vehicle in for an estimate to repair small dents and paint damage through to the metal resulting from road debris from our wonderful highways that seem to be under constant construction. Dean was professional in reviewing the damaged areas, explaining how they would facilitate the repair, and providing an estimate for the work. Based on prior experiences at other shops for similar type work, Dean's estimate was not only reasonable, it was lower than my initial thoughts. Being a smaller job requiring the repainting of both left side doors, he reserved a spot for me on Monday morning with the hope to have it done by Wednesday or Thursday. The work was done on Thursday as planned and for the quoted price. I certainly appreciated their professionalism and experience in accounting for additional drying time due to some early week rain and humidity rather than rushing through the job just to get paid as many other shops would do. Most importantly, the repair looks factory fresh as you can't tell where the repair was performed while the manufacturer's paint matches perfectly too!! While I hope I will not require their services again (or at least anytime soon), it is comforting to know that I have found an auto body shop that is professional, trustworthy, highly skilled, and pleasant to deal with. Thank you Carlisle Auto Body for the excellent repair and positive experience.

If I could leave zero stars I would. If you are a woman I recommend you find another mechanic…read more Never in my life have I been so disrespected by a mechanic and owner when I questioned the cost of my service. The misogyny of this company is rampant and I am mortified by how I was treated by the owner and mechanic - especially when they called my partner to have a "discussion" about the "business relationship" due to my complaint about the service done on my car. I see that other women have had similar issues with the owner and mechanic. This company is the reason why women don't trust mechanics. He assumed I wanted a service and was frustrated when I called him and questioned why he did things without me knowing. He then told me the Honda dealership would charge $300 for an oil change - this is untrue as I called the dealership and they charge about $85 or so. Go find another mechanic!

They kept me updated throughout the process, they took the time to go over my concerns with the…read morevehicle and they took on the insurance company to make sure the job was done right, they were very knowledgeable, very friendly and I knew I was in good hands

After Geico recommended this shop I called and made an appointment at the Belmont location but…read moredidn't realize so showed up to the Woburn one. They took the car anyway and worked directly with insurance on estimate and repairs. Work was great - replaced the trunk of my car and removed all small dents and buffed/blended scratches from a branch falling on it. Took 6 weeks. Called several times a week for updates and didn't hear back until several attempts. Front desk ladies were otherwise very helpful and friendly. They cleaned the car well before returning it.

THE BAD NEWS: My brand-new car got a dented bumper in a parking lot. The damage wasn't major, but…read moreit was enough to take the shine off that wonderful new-car feeling. THE GOOD NEWS: A quick Google search led me to George's Autobody, conveniently located less than two miles from my home. THE BETTER NEWS: Everyone I dealt with was friendly, professional, and responsive. Special thanks to Sharon, who handled the insurance details, kept me informed throughout the process, and made everything easy. THE BEST NEWS OF ALL: The repair work was flawless. They even detailed the car, which was an unexpected bonus. When I picked it up, it looked and felt brand new again. I HIGHLY RECOMMEND GEORGE'S AUTOBODY!

I gave George's Auto 10 stars if I could. George's Without exaggeration do the best bodywork of…read moreanyone I have ever in counted. They are extremely kind, professional and courteous. Not only that, but they bent over backwards for me, were more than patient and displayed personalized service for me. They truly bent over backwards for me communicated very well and transparently with not only myself but my family as well, and after a decent sized accident they restored my card to it being better than ever before. This is not an exaggeration. The car has been running better , was detailed and presented in far superior fashion than the dealership initially presented to me. All of this at a better price than I hoped for. If you have any bodywork needs, do yourself a favor and work with George's. I can't recommend and thank them enough.

I had Acton do a PPI plus several specific diagnostics I wanted to know about a car I was looking…read moreto purchase and was very well taken care of. From the start of quoting and through the process, Susan made everything clear and was patient with my questions. Kyle(if my memory serves me) the technician was very detailed oriented in his report, open to communicate and knowledgeable. When it came to analyzing the oil filter, I saw he knew how to cut away the oil filter properly vs other horror stories I've seen. From talking with him I could tell he was knowledgeable and gave me great insight into the car. The report he wrote up for me was so well done. This was a huge help as I am not living in the same state as the car. The team was amazing. Kudos to you all for using Tekmetric as well, this made navigating the service and report very easy. I'd give this shop 7/5 if I could; I was IMPRESSED. Thank you all at Acton so much.

I had an outstanding experience at Auto Werks in Acton, MA. I brought in my Range Rover to have a…read morecheck engine issue diagnosed and repaired, and from start to finish, the service was exceptional. Not only did they quickly and accurately address the mechanical problem, but while it was there, Olek also performed paint restoration and detailing--and the results were unbelievable. My car literally looked like it had just rolled off the showroom floor. The level of craftsmanship and attention to detail was beyond anything I've experienced before. What truly set AutoWerks apart was the customer service. Olek kept me updated every single day, which gave me total confidence and peace of mind throughout the process. It's rare to find that level of communication and care. As an added bonus, his pricing was far more reasonable than I would have expected--almost unfair to them! Honestly, Olek and his team surpass the Land Rover dealership experience tenfold. If you're looking for top-tier service, expertise, and results that exceed expectations, Auto Werks is the place to go. Thank you again for the incredible work!