Our car was towed there. They left window open and car unlocked. Belongings were in unlocked car. It was pouring rain into car two nights while window open. why would you not close the windows?? Seems arrogant. DO NOT RECOMMEND read more

I would recommend International Collision Center to everyone. They were very helpful when I brought my car in. They answered all my questions. My car was ready on the day they told me it would be ready. Very friendly and professional. They go above and beyond!! Great service!! 10 Stars!! read more

As good as they are sometimes they aren't perfect. I had my car door repaired after I took a corner too tight a few years ago and they repaired it beautifully. Recently it looked like the door had been scratched and I took it back to see what they could do. They said that they didn't know what was happening and to bring it in and they would repair it. Don't know what happened but I don't think they use bondo, but it is beautiful again. I couldn't have had a better follow up experience and I will strongly recommend this business to anyone because of their exceptional customer service. read more

Someone hit my car's rear bumper, puncturing it, so it needed replacing. The guys at Acton Auto Boutique (where I bought the car) told me to take it to only one place: International Collision Center in Acton. The excellent staff (and Jason and Cassidy) were just outstanding. The repair and painting is PERFECT. You don't need to go anywhere else for body/paint needs. Eric F. read more

Someone pulled a parking lot hit-n-run by backing into / side-swiping one of the rear doors on our vehicle while we weren't there. Because of the location and severity of the denting, paint-less dent removal was unfortunately not an option. So, I online-researched around and by following highly-rated reviews, I found out about ICC --- and I'm really glad I did! Jason and his team did such an excellent job! We showed up around 8:30am on a Thursday for an estimate on both cost and timing - which were great. We dropped the car off the next day (Friday) and had it back the next Thursday morning at 8am -- which matched the original timing estimate they gave for the size of the work. Vinny went above and beyond to make all the work happen in the timeframe! On top of making our door look like new, they also vacuumed our rugs and mats plus gave the car and rims a wash. This was definitely unexpected but it was such a nice touch and really appreciated. Overall, we couldn't be happier with the quality of the work and the people at ICC. We'll be be spreading the word to everyone we know and referring everyone we can. Thanks, guys! read more

Just a humble guy emotionally attached to his car with somewhat minor damage on my front bumper side. All I want to say is about the stellar customer service and professionalism that was given to me (as a returning customer). That level of understanding is becoming rarer and rarer these days so I needed to say something somewhere! read more

ICC does great work and is easy to work with. Jason and his team went above and beyond to help and make sure everything was done right including dealing with the insurance company and various issues that came up during the job. The paint and body work look excellent, better than new! read more

I was rear ended in Acton, thought my car was totaled. International Collision Center were recommended, thankfully the car was not totaled and Jason and team took very good care of the car. The car looks, fantastic, can't tell that it was hit at all. They came recommended by Acton Auto Boutique, and I would highly recommend them to anyone based on the quality of work, the time it took to complete. read more

I can't speak highly enough of this team. Saved me so much time and money. and fixed my rear-ended car in an afternoon instead of a week (the car is 12 years old so a little reshaping instead of a whole new hatch was perfect). I would send anyone here with no reservation!!!! read more

When pulling into a parking place the car next to me opened their door into my rear door resulting in a large dent. After working through the insurance process I took my car to International Collision as a returning customer. This is the third time over the past several years that Jason has worked on a car for me and I have always been satisfied with the service and quality of the work. This repair was no different. Once the car entered the shop there was a need for an insurance adjustment that Jason took care of behind the scene, nothing needed from my end! When I picked the car up the repair looked great, I can not tell there was a repair, the paint matched perfect and the car was returned clean (much cleaner than when it arrived). Bonus, Jason also repaired a couple of door dings on the rear quarter panel as a courtesy.This is why I give 5 stats and continue to return, Jason goes above and beyond. He is always available if there any questions or issues to make sure the customer is happy. read more

Recommended by my mechanic for a quick fix (bumper needed to be reset). An hour and a half, while I waited, excellent work and price. Nice people. Finest kind. read more

My 2000 Volvo was involved in an accident recently. My insurance company recommended a body shop on their "Care" repair list. This body shop told me because of the age of the car it could not be fixed because parts unavailable. Thus, I had it towed down the street to International Collision Center. The first place essentially said, "don't waste your time." International Collision Center said, "what is the problem?" They repaired it to such perfection it looks like new. You can easily find the moral to this story! read more

In 2016 our car was rear ended and we brought it in to the International Collision Center. They did a great job of replacing all the parts and the car looked superb. Fast forward to the present when we noticed a very small area that had paint peeling on one of the panels. Of course, after 4 years I wasn't very optimistic that they would even look at the issue. As soon as I arrived I spoke to Jason, the manager. Jason came out and took a quick look. He looked at me and said, "We'll take care of that." How often does that happen. We dropped the car off for a couple of days and the car looks perfect again. That's great customer service. Thanks again ICC! read more

Don't go anyplace else! I can't say enough good things about this shop. Jason is competent , professional, trustworthy. My collision repair was done quickly and I felt confident that I could drive away safely. Communication is great. Full service outfit. A++++++ read more

International collision center did a great job with my vehicle. I came in for a scratch on my car and when picked it up they made it look brand new! On top of this, the customer service was great. Everyone I spoke with was so friendly and accommodating. I would definitely recommend!! read more

I recently got into an accident and scratched and did a little more damage than that to my new (new to me) CRV. Jason went above and beyond with his work on my car. What used to be a bumper held together by tape is now better than ever. Not only that! But he and the team cleaned my floormats which wasn't necessary but incredibly thoughtful. Everyone here was incredibly nice and friendly through the whole process. I couldn't be happier with the work that was done! My car feels, looks, and smells brand new. Thank you so much for the team that made all of this possible! read more

Five start service, I am so pleased I took my car here after I was rear ended, they were so helpful and polite, and took care of everything from start to finish. Flawless work, honestly, I can not rate this place highly enough, thank you so much... read more

Unfortunately ive had a few accidents over the years and I've had some less than positive experiences with other body shops. International has always dome an excellent job! I would recommend anyone who's looking for a quality job dome right the first time to give them a try! read more

Recently, the driver-side of our Honda sedan was damaged. We took it to ICC because our insurance provider had recommended them on its list of preferred auto repair shops. In the end, we are very pleased with ICC's honesty, on-time and very professional treatment, and they met the appraiser's estimated cost. They found both internal and fender damage not found during the initial appraisal, and the appraiser came back and agreed to proceeding with ICC's additional recommendations. So the full job took longer than originally projected, but was still completed within a reasonable time. All along, ICC staff consulted us regarding the added damages, and then kept us informed about the repair status. We're very pleased with the car's resulting condition and appearance. In summary, their staff is very professional, performance was reliable, and the entire repair experience was highly satisfactory from beginning to end. S/OJ, Acton, MA read more

I stopped by for a quote; I had scraped my bumper against a painted surface. Jason happily buffed the paint off right then, AND refused to accept payment, even a tip. He could've charged me but was just plain kind and helpful. If I need damage repair I will definitely use them. read more

I was involved in a major rear end collision on route 2 and this was the towing company used by local and state police. I decided to have my Audi repaired there after having spoken to general manager Jason. After several weeks of waiting on parts, getting delayed and being slightly frustrated, I finally got my car back. Right away, there were alarms registering on the car computer and I had to go to the Audi dealership to get it diagnosed. There were parts missing from complete work and I was really upset. I spoke to Jason and he was very apologetic. After a couple of "mistakes" on the auto body shop, I was really getting upset over the whole process. I called and spoke to Jason, the general manager. This was when I really became impressed with International Auto Body. Jason stepped up. He took responsibility for the mistakes and delays. He went out of his way, on his own time and money to correct the errors. He went above and beyond !! I am super impressed with the work on my car. It runs great, looks new. I find the company and in particular, Jason professional, responsible and accountable. In this day and age of "it's not my fault", here is a company willing to guarantee it's work and to stand behind it. I would recommend anyone to use this company with confidence. !! read more

I had a crunch driver door that needed to be replaced. ICC brought my car back to like new condition. The service is amazing. I used them previously when my boss had a small fender bender on a high end car. The job was just as amazing. This place can't be beat! read more

I'm ok with this place I just wish there were a bit more honest with we when car would be ready I was sevaral diffrent times when it would be ready. Last week they told me by this morning st the latest that was last week prior to bring it in. I think they are good people I just like the beating around the bush tacked. Otherwise they are good read more

My car was towed here after a crash and then it was totaled. The employees here were super helpful Went out of their way to remove my plate and transponder. Was very unstressful. read more

These guys saved me a LOT of money on my Volvo's bumper, figuring out an innovative solution to repair the bumper rather than replace it. I saved more than $1000. Plus the work is outstanding, and was done very quickly. You hope never to return to a body shop, but if I ever need them, these guys have a customer for life. read more

My car had some minor damage on the front bumper. I took my car over there a few months ago. They gave 2 choices to either repair it or replace as new. I eventually found another shop only costed me one half of this shop's repair estimate ($1100) and looked like new again. read more

From my initial contact with this business to the moment I picked up my newly repaired vehicle customer service was beyond excellent. My insurance company offered International Collision as one of the insurance company's preferred repair shops and I decided to go with this shop based on reviews and location. Steve, who I believe manages the repairs/other, called me shortly after my insurance company had set up an appointment for a few days out. He asked more detail about the damage (a tree limb fell on my 3 month old SUV) and when I told him the front driver's door would not close, he offered to take a look at it that day saying he would likely be able to provide a quick fix so I could drive the vehicle until parts (mostly trim) were available. I drove right down, and he was able to adjust some dislodged and crushed trim which then allowed the door to close. This meant I didn't have to drive a crappy rental for extra time which I was thrilled about. It took a few weeks for parts to come in (new vehicle, foreign, had to order from factory), and I was kept informed of progress. My car went in on a Monday and I was told it would be ready Friday, possibly Thursday. On Wednesday I received a call that the car was slated for detailing in the morning, and would be ready a day early. When I picked up my vehicle, Steve walked me through the work that was completed; took the time to happily and respectfully answer my questions; and reminded me there is a life time warranty on the work. The car was immaculate. My damage was minor (door handle; exterior trim; and did require some small little pock mark type dents on the roof and door to be pulled out, primed and painted), but the entire INTERIOR was detailed, along with the exterior which was literally buffed to a gloss better than when I picked it up new from the dealership. This may seem minor to some readers here, but I've had previous vehicles in for repairs after accidents with a different repair shop (twice) and both times it was clear my car had not been"respected" while in that shop's care and custody. (Radio station changed; mileage; scratches on interior, etc.). It was clear to me when I drove away in my car from International Collision that my vehicle had been handled with kid gloves while it was being worked on. For me, based on experience, that means this is a business that has solid, consistent practices and company culture in place, with customers treated with respect. read more

My teenage daughter's given us some experience with auto body shops, so when I was rear ended, I went to the usual three places. International was the lowest quote, and finished a beautiful job before the others would even have started. Nice! read more

Was initially referred here by my insurance but I am so glad I found this place! Jason has been so incredibly helpful and patient, going above and beyond to get the job done. They were honest and friendly- hope I don't have to go back, but at least I know where to go if I get into another accident! read more

I had two vehicles repaired here in the past 9 months and I was extremely satisfied with the results. One of the vehicles was a near total on a late model Kia and the car drove better after the repairs! The foreman Jason insisted on factory parts rather than after market parts and battled with the insurance company to make it so. They are real craftsmen who strive to make the customer happy and are a pleasure to work with. Both cars were completed when promised read more

This shop provided a combination of courteous service, excellent repair work and hassle-free dealing with my insurance company. I couldn't ask for more. read more

Don't send any woman to this place as they love to take advantage of them. When my girlfriend is getting her car towed for non criminal reasons and she requests to have it towed to our home, in a town over. They tell her it would be "cheaper" to have it towed to their lot. Unfortunately I was out of town for work and couldn't tell her what scum bags all tow companies are and that sure the tow is cheaper, but what they then proceed to charge for holding fees is ridiculous. They are lying cheating scumbags here and who knows what else they like to pull on their customers. Saying anything on here will not change them as they can continue to prey on the less knowledgeable of their rights. However, I hope it educates others out there that they aren't allowed to bring the car where ever they want unless the police are impounding it. read more

People friendly, great trust worthy service and quick turn around of the work. Accommodating schedule.

Based on a friend's recommendation, we went to this shop after our brand new, 30-day old car was hit head-on. Our main concern was getting the car back to its brand new condition. International Collision not only did fabulous work restoring the car, but they are professional and friendly. They dealt with the insurance company and rental car company directly, saving me time and stress. I, without a doubt, will return for any auto body work and highly recommend them to others. read more

I recently had someone hit my car in back and went to International to get it repaired. They were very helpful and efficient, handling all the aspects of the repair, insurance and car rental. I would recommend their service if you end up in a similar situation. read more

We first visited this shop at a friends recommendation. I've had work done on 3 of my cars over the past 7-8 years. They do great work. I won't go anywhere else. You won't be disappointed. read more

We took our beautiful 3 year old S80 Volvo to be repaired and 58 days later the car was filthy just like the interior of the shop, with damage to the rear leather seat, grit in the brakes and ventilation system, in every part of the car. We had dropped in on one day and the windows were out of the car and it was filled with dirt. They were not even smart enough to know to cover it. We called, we stopped in and we were lied to; told it would be ready the next day etc. I know my way around cars and they clearly do not. We picked the car up and turned it in to be sold. They ruined it. Go anywhere but here. I registered a complaint with my insurance company. read more