Dale provides clear communication, excellent service and is completely trust worthy. He is reliable and timely and his shop does a great job. Highly recommend using Insurance Collision Specialists. I have had several repairs due to children learning to drive and each repair was handled with professionalism. Repairs were done quickly and looked great! read more

I took my kia to this place for the first time and I am very happy with the work they did! Highly recommend. In addition to getting the damage to my door fixed, the car was spotless on the inside, and they even fixed the visor which had the hook fall off previously. It was sitting in the well in the front waiting for me to get around to try to fix it. They screwed it back in. Also, they turned on the lane change sensor which I didnt even know I had, and the USB port now lights up too. The owner is very nice and there is a cute dog named Oliver who loves customers! read more

I highly recommend Insurance Collision Specialist!! My car looks better than the day I drove it off the dealership's lot!! I couldn't be happier with the work they did on my car! Perfection! And super friendly and they have a cute dog named Oliver!! :) read more

Great communication and work. When an issue arose with the parts the insurance company payed for, they took care of it for me and my car came out looking amazing. read more

Can't recommend this place. The owner is a nice guy and talks like Adam Sandler and stuff but I'm not happy with the work. I wish I never signed off on it. I know new paint will never match the original but mine isn't even close. It looks like it wasn't blended with my bumper cover. I don't know anything about body work or paint but thats what I was told. I wish I never got it fixed. The scratches and dent looked better. He also never painted my sideskirt which he should have since the whole side of my car was done. He did offer to do it when I picked it up but that would be a big hassle. I will try to post a picture of it. You decide. read more

Insurance Collision Specialist - Body Shops Near Me - Lowell, Massachusetts

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I have come here a few times. Twice after accidents and once for cosmetic touch ups. Each time was hassle free. From the moment I called through the day I picked up my car, service was awesome. Paul (the owner) is extremely helpful. He took care of all of the insurance paperwork and haggling. Paul even worked with the insurance to get me more money to get my car fixed right. I could not be more pleased with Insurance Collision Specialists. Paul and his staff do an amazing job. My cars come out looking new again! They are true professionals who are talented at what they do. Support local businesses and go here when you need your car fixed. Highly recommended. Tell Paul Tiffany sent you! ;-) read more

Dale and his team did an excellent job working on my car. I slid off the road during a snowstorm and lost my front end when I got pulled out. Thought it was gunna cost me a fortune but he gave me the best case scenario and helped me out big time. Fixed it in 2 days as well! Strongly recommend him and his team! read more

What a wonderful experience? Brought my car in to be looked at to schedule an appointment and was greated with a friendly smile and a how can I help you. Was extremely knowledgeable and performed the work on time and kept me update throughout the process and on schedule. I am amazed about how good the repair was performed. In fact the paint on the rear hatch looks better than when I bought the car from the dealership when it was new. I am blown away with the repair and so glad I could use a small shop instead of a dealership. Thank you again. read more

Insurance Collision Specialist - Before - Body Shops Near Me - Lowell, Massachusetts

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I brought my 2012 jetta there to have bumper and headlights replaced got it back lights were cockeyed so brought back asked to adjust got an attitude they adjusted them but then my bumper was hanging off he told me that's how these things go together what you want from me so I went to have bumper checked out myself the brackets to hold bumper on were on the wrong side of the car and broken I brought it to him and showed him he said what you want me to do how was I suppose to know they were broken I didn't fix it then he said should I have checked your brakes to so clearly he wasn't gonna make it right and repair it so it cost me an additional 110 dollars in broken brackets and 250 in labor to have my vw mechanic fix it properly just thought everyone should know beware if you don't like something he does he will give you an attitude and then send you off not repairing his half as$ed job you can see 9n the pics thays the new driver side bracket and the broken passenger side that was on the driver side read more

I'm going to start off by saying I am incredibly picky when it comes to work done on my car. This is my second time coming back and I'm glad I did! The first time I had work done to my car was due to a large piece of a tractor trailer tire hitting the front end of my car on I-495 during May 2013. It caused serious cosmetic damage to the entire front end of my car. Dale, who is the owner, explained every step of the process to me, what he's going to do, what the insurance company is going to do, and how long the process will take. The job was completed within a week and a half after dropping my car off and my car was back to looking perfect! Dale also mentioned that if I ever brought my car back due to another accident, to let him know of any other issues so he could check them out and possibly fix them (I'll get to this later). The second time I came back was due to an accident I was involved in Cape Cod with an SUV. It wasn't pretty, but at least the damage was purely cosmetic. Again, Dale explained the entire process to me and notified me of the work he was going to do. Since the job was rather large, it took approximately 2 weeks to complete after the initial drop off. Dale and his crew have done an outstanding job on working on my car. It literally looks perfect, I'm amazed on the attention to detail. Side Note: A day after I dropped my car off, I called Dale and shamelessly mentioned that two years ago he said he would try to fix additional problems related to my car if I ever brought it back. Without any hesitation he asked what he could look into. I asked Dale if he could fix on my car the set of aftermarket HID fog lights that weren't working and an aftermarket grille that was riddled with rock chips and had a decent scratch mark. I called back a week later asking how the process was going, and Dale had one of his crew members take a look at the fog lights. Sure enough, they saw that the connections were corroded and the fuse had been blown. Dale told me he was going to fix the fog lights and told me the process in which he was going to use to fix them. He also told me that they were going to repaint the grille. Both of these were done for me at no charge!!! I HAVE WORKING FOG LIGHTS!! WOOO!!!! AND a freshly painted grille that looks superb!!! Oh yeah, the massive dents, starches, and tire marks from the accident on my car are gone too. Dale and his crew have done an amazing job on my car! I'm going to post pictures as soon as I can. From someone who spends way too much time working on their own car and nearly worshipping it, I absolutely recommend this place to anyone looking for repairs. read more

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Dale and his team did an outstanding job on my car. I brought it in for a fairly minor collision repair. Dale explained the available options and recommended the best course. He repaired the existing fender, rather than replacing it with the substandard version that the Insurance company had on their estimate. He managed the additional costs directly with the insurance company. The repairs were completed on schedule and the results were perfect. The car looks 100% better than it did, before the accident. Most of the imperfections that had been accumulated during the previous 5 years of New England driving were buffed out and my 2011 vehicle is almost as good as new. I highly recommend Insurance Collision Specialist for all automotive body and paint repairs. read more

If I could give Dale and the guys six stars I would! They dealt with insurance for me, did quick yet impeccable work. Thanks to them my car is brand new again. read more

I've been hit twice now on two different cars. Dale and the team couldn't have made it better. He lines up the rental car for you, handles working with your insurance company to make sure everything that needs done gets done. Then turns your car back over to you looking like new, inside and out. Going with them is truly a no-brainer. read more

I called Insurance Collision Specialist on a Saturday in January, after I had an accident due to a particularly icy road in NH. They are a recommended repair shop of my insurance company, were the first to pick up the phone on Saturday, and were willing to go tow my car from NH to their shop in Lowell that day. They worked with the insurance company for me to get everything in my car fixed. They did some extra work that my car needed prior to the accident as well. My car came back to me looking perfect... washed, detailed, painted, driving perfectly, with no sign of prior damage. I have no complaints on the work they did. Paul was great to work with and was very good about calling me back. My car was ready several days after the original estimate, but (as is always true with collision damage and ordering parts) things took longer than expected (filed 2 supplementals!). Paul gave me a discount on the non-covered work to make up for the extra time my car spent at the shop. I would definitely come back. read more

I needed to visit ICS again recently. Paul sold the business to his manager, Dale who had been working there for years. Service remains outstanding, I've recommended them twice this week alone! read more

Definitely the place to go! Dale will help you with insurance and a rental car if needed, and will help you save money where possible. Thanks for the great work fixing my car! read more

I found this place on yelp and decided to take my car there after an accident because of all the good reviews. This place has great customer service, they completely dealt with the insurance and my car looks great and drives great. I would definitely take my car back there if I ever needed to. They even vacuumed the interior which is awesome. I can tell they are very experienced and they made the whole process easy and worry free. Highly recommended! read more

Just got some body work done on my car after a minor parking garage accident and ICS did a great job. Car looks great and great customer service! Staff is friendly, very knowledgeable, and honest. Dale was able to point out to me some issues with previous repairs so I know what to look for next time. Highly recommend this place and will be coming back if I have any other body work needs. read more

I've had ICS work on several vehicles. The most recent being this past summer. I was involved in a fender bender and needed some front end work. Dale, as always made the whole process painless for me, and is very fair with prices. Very professional shop, and I highly recommend ICS! read more

I got a referral to ICS from Gervais Suzuki for some side damage on our 2010 Kizashi. From start to finish it was so easy to work with ICS - the front man Dale is very friendly and straight up. Very happy with the work, they even fixed the rear exhaust molding at no charge. Will go there again! Thanks Dale! kev read more

Just a quick shout out to Dale and his team for fixing my Kia Forte a few months back. It looks brand new! I did find that i was unable to use my rear seat belts, so i called them, brought it in and he fixed in less than 15 mins. He even gave me a gift card for my troubles of having to bring it back ?? really who does that?? Thank you. This place know the meaning of "customer service". I would recommend this place to anyone. read more

Got my car worked on in early-June 2013 at ICS. I'll try to keep it short and just list 3 top reasons why I was impressed with them. 1) Hassle free - Dale at ICS worked with my insurance (while kept me updated) to cut down on the repair time and freed up my time and energy for other things. 2) Quality of work - perfect paint match, couldn't find any uneven surfaces or unbalanced spacing between sections, Dale test drove the car after the fix to ensure safety and performance, and the car was cleaned and washed upon pickup. 3) Above and beyond - Periodic calls to update me on the status, saved the leftover paint and made it into a scratch repair kit for free, came in during non-office hours to meet my schedule, and took the time to listen to me and answered all my questions. read more