I've been going here for three years now while I've been a resident of Dorchester. They helped me with major repairs on my vehicle after someone hit me and ran off. Excellent service back then. Most recently, they replaced a badly damaged passenger side mirror totally free of charge after I brought in the replacement myself. It's like you're part of the family when you're a customer. Always feel well taken care of. Would highly recommend. read more

Thank you, thank you, thank you - the service was outstanding! The team made it so easy to get my auto body repaired!

Susi Auto Body is amazing! I was rear ended by a truck and Susi Auto Body repaired my vehicle like it never even happened. From the amazing repair to the smooth blending paint job. I definitely recommend Susi Auto Body. Not to mention the accuracy in the proposed turnaround time. read more

Susi Auto Body - Before and after - Car Rental Near Me - Dorchester, Massachusetts

Susi auto Body did a fantastic job repairing my vehicle. Start to finish less than two weeks and the work looks amazing. Would highly recommend Susi for your damaged auto. read more

I can't recommend Susi Auto Body enough! I've unfortunately been sideswiped twice (Boston living ), and both times my front bumper was ripped right off. Each time, Tony at Susi Auto Body was incredibly kind, friendly, and communicative. He even took the time to answer all my insurance questions, which made the whole process so much less stressful and cost effective! Both repairs were done in a timely manner, my car came back looking like new and they even vacuumed and washed it! It's so nice to work with a shop that's not only professional and efficient, but genuinely cares about their customers. Thanks again, Tony and team! read more

DO NOT COME HERE!! they fully took advantage of me as a young woman who wasnt from the area. Rude, non-communicative, and kicked my insurance adjuster out of the property when he was trying to assess the damage. save yourself month of headaches and money and go somewhere else. I wish I could give it 0 stars. absolutely horrific experience. read more

Needed body work on my car from a accident. First time using Susi Auto body shop. The estimated time was 20 days without my car. But the staff had my car fixed by 15 days early. Back left side of driver side was damaged and my left blinker light was not working. Rob Susi was point of contact at the shop. His staff was friendly and great customer service! They repaired my left blinker light and was very satisfied with the work on my car it looks and drives like before the accident! I recommend Rob Susi Auto Body shop the care and do excellent work and care about their customer! read more

I had to take my car in after I was hit in my neighborhood and knew Susi was the only place to go. JC was my point of contact and he truly couldn't have been better to work with, he was straight forward on the cost and let me know the options and helped me with the insurance claim. The insurance company was about 1% helpful but JC was 100%. No better place to take your car if you need work done; it will be done well and the team is honest, thoughtful, and straight forward with you. Thank you! read more

Great honest family business staffed with a great bunch of professionals . The manager Gordie and the rest of the team are honest , knowledgeable and straightforward with their customers . They do great work while providing a high level of customer service. read more

I brought my new 2025 Honda CR-V with an accident on the driver's side fender , with an estimate of 7,000 dollars, but in the end it came to 15,600. When I went to pick up the car, the two doors were scratched on the inside, the door panels full of holes as if welded, the car's fuse boxes all scratched. They had given a bunch of spare parts to pay for insurance, but they were never installed. When I complained, they told me if I had a photo of the new car with 2,000 miles. They changed the covers of the fuse boxes, provided me with other parts, but 3 days later when I got the car, they asked the insurance for another 1,600 dollars for errors. But the car was mine possession, and they were a bit dishonest. They changed the two door panels. I filed a complaint and I am waiting. stay away from this place they are a shark read more

Have come here twice and they did a great job both times. They were able to get us in more quickly and for slightly less money than another shop we had asked. They underestimated the repair time (for a relatively minor issue) by 1-2 weeks the second time around, which made it difficult since we did not plan to be without a car for that long. They were professional and always provided updates when we called. read more

Repaired my car back to working condition which I happy with. Issues: JC conveniently forgot to call me for an "issue" regarding the wiper fluid that all of a sudden not working. Tried to suggest maybe I dont want or need to use wiper fluid on the windshield, like wth. My main gripe is that they charged an additional repair to my insurance a month later after I received the car. Not sure why this wasn't evaluated before but be careful. I heard this happened to someone else and they did warn me. I'd suggest looking at another repair shop first, to be honest. read more

I worked with Erik at Susi Auto Body and he was extremely helpful in guiding me through the process from beginning to end. His advice on my options and communicating with the insurance company was invaluable. It was a professional approach throughout. This is often less than a fun process but Susi keeps the hassles to a minimum and makes it as smooth as possible. read more

All I want to say they did a good job on my car as of now is working lol but after I left the shop I did noticed a few things. I can tell my car was being searched the glove department and my central console. Someone also took something from my car. It wasn't a big deal I'm just going to replace it && buy some more! But I just want to alert anyone if you planning to leave your car here don't leave nothing valuable inside your cars. Cause someone can be searching && they don't even know it. I have taken my car to other places && I never experienced this before where I can tell someone was searching my car. So I know. I should have give them 1 star but I'm not going to be petty since they did a good job on the car so I'll give them 3 stars. read more

I took my car to Susi Auto Body at the direction of my insurance company after sustaining some damage to my car. Tony was really awesome about walking me through the repairs process and explaining how it works with the insurance company. Unfortunately, despite every possible best effort by Tony and amazing due diligence by him, my car was beyond repair and needed to be totaled. Tony was really great about helping me through the subsequent totaling process. Obviously the situation didn't work out as anyone would have hoped, but I truly appreciated the kindness and professionalism of Susi during a complicated time with my vehicle. I hope I don't need their services again, but if I ever run into an issue, I will definitely be coming back. read more

These guys are the best, great communication, helped take care of everything, and worked well with my insurance. Highly recommend them, JC is the best. read more

Beautiful work, affordable, great communication. What more can you ask for Stop looking for auto body shops and GO HERE! Rear ended someone on the highway and wrecked my front bumper and hood. Picked it up yesterday and it looked brand new. They did a perfect job. Rob was great and texted me regular updates. Great communication and was also able to save me money off of my insurance deductible. Again, I highly recommend going here! read more

I couldn't be happier with how my car turned out! Eric was courteous, professional, and his team did amazing work. I highly recommend their services. read more

I had my car repaired here through GEICO. I can't really speak for the customer service, since GEICO did everything, but the repair was thorough and done correctly. They completed a major repair (frame damage plus three panels replaced) in two weeks, which was nothing short of amazing. read more

I used Susi when someone side-swiped my car. Tony was extremely professional and helpful. He kept me informed the whole way and followed through on all of his promises 110%. The work was amazing. You can't tell anything happened. They were extremely fast as well. I've used Susi twice now and have been extremely happy with the results. read more

DISHONEST BUSINESS.....WARNING !!!!! I took my car to fix the front bumper and when I went back to take my car the HONK of my car was replaced for a broken one also the front windshield WIPER BLADES was replace for old ones . TOTAL RIPOFF. The employee told me that "nothing was replaced from my car" ....NOT TRUE ! They have a petty thief working in this place and he'll replace good parts of your car and YOU WILL NEVER KNOW IT ..... If you're reading this don't be stupid like me. Go and find another auto body shop to take your car ... The most important thing when choosing an auto repair shop is it's HONESTY .... AVOID THIS ONE !! read more

SUPER UNPROFESSIONAL ...TAKE YOUR BUSINESS ELSEWHERE ! After getting an estimate and understanding how busy they were I made an appointment a month and a half later I get there and they said they cannot do the work a simple call would've avoided the inconvenience of me having to do what I had to do to get my car there how do you run a business and cannot make a call in advance this is in the neighborhood but they don't service neighborhood people they good for insurance claims only because that's when they can make as much money as they can I would not suggest anybody going there The only reason I'm putting one star because they will not allow me to post my review without so read more

Fixed up my scratched up car side perfectly. All dents removed and paint matches perfectly too. No complaints - GEICO preferred location. A+ service, less than 3 days from dropoff to pick up. FYI - GEICO cars get priority treatment so other non Geico insurance car services may be longer. read more

Susi Auto Body - Perfect autobody work! Car looks bramd new. - Car Rental Near Me - Dorchester, Massachusetts

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Came in and pick up my car. They have really poor customer service. They were yelling and argueing with customers. They didn't give a chance for the customer to speak. The manager and the colleagues are extremely rude and unprofessional. Service was really bad. They don't know how to satisfy customers at all. I will never be coming back to this place. Horrible service. If you are looking for a place for your car. I would not recommend this place . There are other good auto shop in Dorchester. They are the worst place I ever been too. Fyi : make sure you know your car very well. They will f@ck up your car parts and act like they didn't do it. Inspect your car thoroughly before leaving that place. read more

As good as a body shop can get... I was involved in an accident and my front bumper got a little dented up. I brought my car to Susi as it is a partner with my insurer Geico. The process was really great considering the circumstances. I booked my appointment online and was able to get in within a few days of the accident. I was greeted by the on-site Geico adjuster who went through everything with me. He got the rental car ready for me as well. They go through Enterprise, which is across the street. I got an estimate later that day, and told my car would be ready within a week. I was in and out within 30 minutes, which was much quicker than I anticipated. I got my car back as promised the following week. The bodywork was really good--so good that the front end looks better than the rest of the car! Overall I am happy with the work that Susi did. read more

My brothers car was towed there from an accident and the repairs came out awesome and I can't say enough good things about the owner. He was very kind and understood a situation I was in and he was super helpful to me snd my family. Thanks again everyone read more

This place is the best place ever. Amazing service and incredible work. Not only do they actually answer the phone (unlike every competitor) but they're super nice guys who do real work at a good price. Never had such a good experience anywhere let alone a car shop. 5 stars and beyond. read more

I was told my car was ready and inspected and I picked it up the next day and when inspecting it the next day the inside had not been buffed out nor had the car been cleaned. I was told it would take 5 minutes but it took another 30. The person I dealt with never apologized and the inside of the car still had old parts from the car that I had to throw away and the car was not cleaned in any way. Not sure who inspected the car but I will NEVER go back and will ensure my insurance company, Geico, takes this vendor off of their approved list. They are not professionals. read more

Got my car back a couple of days ago from Susi Auto Body @Freeport and I am extremely happy. The car just like new. Thanks to you Susi Team for your wonderful work and services. You handle the case very professionally, transparently, friendly. Shout out to Michael Ass - for being so active and such an amazing contact point. Thank you! Cheers! read more

Told by GEICO to bring my vehicle in for assessment after car was hit and damaged. Off to a bad start when I was told "all set" only to receive a phone call 5 minutes later asking for me to come back and sign paperwork. Fortunately they were agreeable to emailing documents. Later that afternoon i received a phone call from Susi asking for me to call them back. The next morning I returned their phone call and they had no idea why I was calling (meanwhile i had not received repair quote or ETA as to when vehicle would be repaired). Very odd and very unorganized. About a month after the repair my headlight started to fallout. I would not use them again. read more

I am a long time client of Susi since 2000. They've done all of our cars. We have yet ever complain a job. Whatever that was not on the list could be mentioned to them knowing they'll take care of it. Most recent is my wife Audi A4 that is 3 days old. The front end was melted from the dumpster fire. Everything was taken care of included extra clear bra that was installed on it. Before that, my Audi s4 was in a crash during a blizzard. I told Rob my engine is acting up right after the crash. He called Progressive immediately to inform them. Progressive sent a tow truck and brought to Audi Of Brookline. After a few days the car was declared totaled lost due to timing chain being misaligned. There's many more cars. I honestly have never had any problem. I'm sure if I do, they'll correct it immediately. read more

Professional shop, great communication, clean and organized. My Ford Escape needed minor repairs to the front end and they were completed correctly and ahead of schedule. I will use them again! read more

Mike was very transparent about the process. He made the process of getting my SUV fix smooth and the finish product looks awesome! Thanks Tony for stepping in and helping when Mike wasn't available. read more

The only thing I had to do was drop off & pick up my car. The guys (Mike & Tony) were great! Mike even did ALL the work with my insurance company!!! My car looked brand new (inside & out) and was even returned with a tank of gas. Thank you Mike especially for taking such good care of me. read more

It is pretty ironic that you had time to write the comment here, but your fellow staff did not bear to wait for 15mins for me to pick up my car. Your review mentioned 'after hour appointment', but during our interactions, no one brought up this option, and your staff constantly asked me to fit the appointment into your work schedule. I hope my car is 'impeccable' by your auto shop, since all the cosmetic problems should be covered, and no mechanical/functional issue come up since no such issue before. ----- I heard people saying yelp reviews are purchased, or at least fake, so please discount good reviews here! Also check out other reviews, like Google! The reason for me to write the review is to not let other customers have the same experience as I did! If you are looking for a shop with flexible schedule and good customer services, this shop should be the last option you think of. I really do not understand why they have 4+star reviews, and it is highly possible most reviews are from friends or employees there or pro review writers. My insurance and I spent $5k in their shop for my car! However, every time I tried to reach them, it was a hassle! I sent emails to them, they either never replied or did not answer my questions directly, and when I reached them, they said no email record, so you see, they either deliberately deleted emails, or did not have management in place! Their schedule is also unbelievably short, and they are skimping on cost, and do not invest in customer services! read more

The best auto body shop I've ever been to. Listen, there are endless places to get your car serviced in the area. If you want to go to the best one, go to Susi in Dorchester. These guys were smart, professional, patient and honest. How often do you find that?! The work they do is second to none - and done to perfection. I'm seriously thrilled. On top of all of this, the work on my car was done quickly and for a reasonable price. They really went above and beyond. Outstanding service and a beautiful facility. Well worth the short ride (only a couple of miles from Back Bay/South End) for a flawless job. read more

Woo hoo, two FTR's is one day! My husband brought his car here because his door was hit and the lock didn't work. Or, at least we thought it was hit but the guys at Susi said it looked like someone may have been trying to break into it. These guys were great. The part they needed was back-ordered for a couple of weeks, during which time my husband had a crappy rental car that was really bad in the snow. When we knew more snow was coming and that we had a drive to NH planned he called to see if there was anything they could do to get it to him sooner. The folks at Susi were so accommodating and totally got his car ready for him ASAP. They were fast and kind and extremely helpful. Everyone is skeptical of auto body shops and everyone has a horror story or two about a time they were taken advantage of. So, it's really nice to know there are honest, hard working, helpful folks out there too! read more

I hadn't been in my new home in Dorchester more than a week or so when I managed to get into a very minor parking lot mishap. The owner of the other car was willing to arrange for repair without going through the insurance company, and suggested Susi Auto Body. This was back in 1988, and I have been a loyal Susi customer ever since! Back then it was just Gordie in the office and Dino in the (much smaller) shop, plus the worker bees; now of course it has become the Susi dynasty with the next generation working in a fabulous expanded plant, but the service they provide, then and now, is nonpareil -- I cannot imagine ever going anywhere else! They epitomize professionalism. Everyone there, to a man, is kind, considerate, helpful and honest. If they say they will do something, they will. The quality of the work that they do is superb. I'm on my fourth car with them, and for all of these years they have kept me on the road and in good repair. Small repair or large, whether through an insurance company or strictly on my own, Gordie and the staff have guided me, helping me find parts on my own when necessary to keep the costs down when I was having to pay out of my own pocket. My husband and I are both professional musicians, and money has always been tight for us, but thin or fat, Susi has always treated us as valued customers. As a business, they set the bar very, very high. Too bad they can't bottle what they do and market it -- very few businesses can match what they do. I cannot recommend Susi highly enough. That tip back in '88 was one of the best I've ever received. read more

Great experience from start to finish. Came here for some out of pocket work and these guys really helped me out. I dinged up the passenger side door and fender on my Malibu this winter and just figured I'd wait the bad weather out. Susi's quoted me about the same price as the two other places I had estimates done. They originally told me Monday - Friday for the repairs and ended up calling me Wednesday around 3. This really helped me because I had been getting dropped off to work by the girlfriend. Finished two days early and the work looked great. Mike had told me that he would also try his best to buff a few miscellaneous scratches for me and totally delivered, even cleaned up my headlight that was scuffed from the same accident. They really seemed to have it down, when I went to pick the vehicle up I noticed they fix the Boston police cars and the city trucks. I hope to keep the Malibu out of shops and on the road but will definitely use Susi auto again if needed. read more

This was the second time I've been hit in the matter of 5 months. The last time before going to Susi's it took 3 weeks to get my car back and the owner of the shop I went to was such a horrible person and just so rude. I was very nervous bringing it to Susi's because of my traumatic experience from the last time. BUT at Susi's. Every single person that I interacted with at the shop was so amazing. Everyone was so helpful and gave me a rough estimate of when my car would be ready and literally ONE day later, my car was all ready to go!! They washed the car (totally needed it too) and my new bumper looks amazing! I couldn't have asked for a better experience at Susi's! Best customer service and the work was awesome too!! Thank you to everyone at Susi's for taking care of my car!! :) read more