I received excellent service from a young man named Neel at Enterprise at the Boston airport. He was pleasant and helpful while I was choosing the right vehicle for picking up my son from college. My entire experience at this Enterprise from beginning to end was spot on. read more

Rented a car from Enterprise at Newport News airport. Our flights were canceled due to severe weather, so we had to change the return location. Enterprise then quoted an $800+ drop-off fee to return the car to Boston instead of Portland. What made this even more frustrating is it made no sense at all--we were returning the vehicle earlier than scheduled, and the Boston return would have been about 100 miles closer to the original rental location than the Portland return. Still, they tried to charge us an outrageous fee during a weather-related disruption that was completely out of our control. Extremely disappointing experience. Highly not recommended. read more

The staff here went above and beyond. For the most part my rental experience was fairly standard. Friendly service, clean car. But they took extra time to help walk me through some of the intricacies of the insurance rules and found ways to save me money. When I returned it, they drove me home. Realized the next day I left my garage door opener in the rental and they drove it back out to me since my car still wasn't ready. Really impressed. read more

My pickup experience was a little irritating. The rental car shuttle was not speedy, and even having checked in online, I experienced some delays. When I walked up to the cars, a booth was apparently for returns but was not labeled and no one stepped up to help me. Eventually I figured out that the other side of the garage was where one was supposed to go. Even there, the one person working found the opportunity to speak to basically everyone there before me. But once I actually got into my car, things went smoothly. The selection of cars was large, and I got a hybrid for a reasonable rate. It made life easy. Rental car return was a little more straightforward and I received quick service and was on my way. read more

Reserved a luxury car for a one-way drive on Citibank's travel site for a 4 day trip through New England/New York in early September. It ended up being a good experience. New Haven, Connecticut markets itself as the pizza capital of the US so planned a quick trip out there. Originally, was going to make it a round-trip through Boston, but later realized that Hartford had a large airport that we could visit for the first time. So booked a one-way rental from Boston to Hartford airports, and found that Enterprise offered their luxury car rental for 4 days at prices lower than what other agencies offered for their intermediate (one-way rentals are expensive). So booked it through the Citibank travel site about a month before our trip: - $370.74 prepaid, using Citi Strata Premier CC (Pro: 10% back in points, Con: secondary collision insurance coverage...Chase Sapphire gives primary) - $47.72 due at time of return, for drop fee (since not delivered at point of rental) The agency is located in the modern consolidated rental car center (opened in 2013), accessible via shuttle bus from Logan. There was a queue when we arrived, with a line attendant suggesting that we could use a nearby kiosk to check-in, if we already had an rez. Sure enough, it was found easily and the credit card that we had used on the Citi site, was available to Enterprise for the return charge (so no need to show my physical card...great system integration!). The kiosk printed out the receipt which we were to take to the garage for retrieval (reading the receipt, it showed our car as being a Chrysler 300...the attendant assured me that was incorrect). We took the elevator up to the next floor and walked into the attached garage. There the attendant took our receipt and showed us to our car...it had been reserved just for us, and was indeed a white Audi A4. We had difficulty connecting it to our iPhones to use Carplay (this was an ongoing issue throughout trip), but finally got it to work after a couple of resets. Going through the security checkpoint was just showing my wife's driver license, and we were on our way. Addendum - The travel agency on my rental was marked as Priceline. This got me to do a little research: Sept, 2025 Global Distribution Systems (GDS), created mainly by airlines: connects travel suppliers (e.g. Enterprise Rental) with buyers (e.g. Citi travel site): 1. Amadeus IT Group - based in Spain, formed in 1987 by AF, SAS, Lufthansa 2. Sabre - formed in 1960 by AA 3. Travelport (formerly Galileo [1987 by KLM, BA], merged with Apollo in 1992 [1971 by UA], purchased Worldspan [1990s by Delta]. Consumers interact with travel agencies. Online travel agency (OTA) have really bitten into the traditional person-to-person travel agent. Two big (consolidated) players in this space: 1. Booking: booking.com, priceline, kayak, agoda, rockettravel. In 2018, changed name from 'priceline' to 'booking'. 2. Expedia: expedia.com, hotels.com, vrbo, trivago, orbitz. 3. Others are jumping in! 1. companies that support their own website interfacing directly with GDS. Examples are American Express, Chase, Costco. 2. Outsourced travel sites: a. Capitol One uses Hopper. b. carandstays.delta and hotels.united travel sites uses Expedia. c. aadvantagehotels uses rockettravel. d. Citi travel and USBank Travel uses Booking as their interface. This is why my reservation with citi travel came up as priceline.com for Enterprise. 4. Sites that provide search capabilities include Google and Microsoft, and then refer to the booking site. All of these 'middlemen' get a slice of the pie, and is able to offer the end consumer incentives to use their site. Thus, it's worth the additional effort to find the best deal...not only for price, but for rebates as well. What stuck out is that airlines have moved from the suggestion model (e.g. providing links to hotel sites on flight confirmation emails, getting referral credit) to a commission model (e.g. providing booking capabilities on their own sites, being a travel agent). With travel agency commissions running from 15 to 40% for hotels, it's no wonder that airlines want a piece of that revenue, partnering with OTAs if they don't have inhouse expertise. With airfare having up to 5% commission, thinking that big hotel chains like Marriott will join the game at some point. That's our human nature: making things more complicated to create more opportunity for 'smart' business people to make more money...without really bettering the overall effort. read more

Enterprise Rent-A-Car - Kiosk to checkout if already has reservation - Car Rental Near Me - Boston, Massachusetts

Ok usually renting a car is a headache, but truthfully renting from enterprise was a breeze this past weekend! I booked direct online thru enterprise with pickup in Logan airport (boston) and drop off at Hartford airport. I was able to check in online ahead of time, so when I landed in Boston I skipped the car rental line and walked right into my rental car! As you exit you show your cc and license and that's it! Maybe 5 mins total. Drop off was just as easy. Car was an upgrade from what I reserved, no complaints there. Drove well, no issues, a mere 2k miles on it. I'm so thankful my car rental experience was quick and painless! read more

Enterprise Rent-A-Car - Car Rental Near Me - Boston, Massachusetts

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We came here a week or so ago and had a good experience. It was easy to get to. Taylor and Brian were very helpful with getting us checked in using the automated kiosks. Five stars to Taylor for sure. They didn't have much of a wait at all, which was huge. And the rental car was very nice. It was a good experience. Well done Enterprise team! read more

Had a great rental experience with enterprise. At first I was struggling to find a car that had Apple car play (I needed GPS to get around). However eventually I found one and was off. No issues with the car and return was smooth. Special call out for Jesus who was very kind. read more

One of the largest Enterprise locations I've come across. So large that you need to ride a shuttle away from the airport to get to it. Make sure to factor that in when timing your return trip to the airport. They cycle through vehicles fast and were accommodating of my requested vehicle type. Leaving the parking garage around 5 PM on a weekday was absolutely horrendous with traffic. The car functioned perfectly fine and the drop off process was seamless. I would definitely rent from them again. read more

I will now ONLY rent from Enterprise at Boston Logan! In the midst of the holiday craziness, exceptional service! Raymond at the rental desk, Carson at the car pickup, Jordann at the exit booth! I asked if they had their holiday party the night before as they were all so happy, pleasant and knowledgeable! Jordann even asked if I had a windshield brush as snow was forecast! Love the team!! Thanks! read more

When we arrived at the counter, our wait was small, the agent we interacted with was pleasant and helpful. After we finalized our rental, we went upstairs where another agent met us and walked us to the car and inspected it with us. They had the vehicle we reserved, a convertible, because often you are given something other than what you reserved. He took the time and showed us how to operate it, too. The return process was just as simple. There is a shuttle that runs between the airport and rental depot, that runs often. We had virtually no wait on either trip. If the price is right, I would recommend using them. read more

Enterprise Rent-A-Car - Car Rental Near Me - Boston, Massachusetts

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We always rent a car through Costco and Enterprise is always our go to rental car agency. We rented an Elite SUV for 11 nights for a great price. Everyone was friendly especially Joe at the rental counter. We are Italian discussed many restaurants with Joe. Joe is an asset to the Enterprise Car Agency. read more

I came in and was helped by victor. He had an enthusiastic attitude and delivered world class customer service and made sure my family and I left happy and satisfied. He deserves nothing less of a raise or promotion, thanks again! read more

I left my prescription glasses in my rental on Wednesday the 17th, when I returned it to Boston Logan. I loaded a claim online, but I can also see on the listing that glasses were found that day. It's impossible to speak with someone directly at Logan to confirm. I need those glasses and glass case (photo) before I depart Boston as they are prescription, but no way to reach the office. Frustrating! read more

Enterprise Rent-A-Car - Glass case - Car Rental Near Me - Boston, Massachusetts

Michael and Chris Pierre at Boston/Logan airport customer service was outstanding. They took the time in their busy schedule to help me find the perfect size car for my work needs. They were friendly and very helpful read more

Enterprise Rent-A-Car - Car Rental Near Me - Boston, Massachusetts

Had very consistently pleasant interactions with everyone (I wish I could remember all the names, but Stephanie was among them) here from our rental pickup to the drop off a few days later. Definitely will be back! Thank you so much. read more

I was so impressed by the folks at the Logan Airport location. I was greeted with exceptional customer service, impressive vehicle options, and a clean car. I met with Casey first. He was detail-oriented and wanted to ensure I was completely satisfied with the service. Upon checking out at the gate, Anthony met me with even more top-shelf service. I shared that my last visit with Enterprise was a nightmare. I told him the service was horrible and that I had yet to choose Enterprise because of the bad experience. He then reassured me he could upgrade my vehicle so that better service would replace the bad memory. HE WAS RIGHT!!! I enjoyed the service, the top-shelf customer service, and the highest level of professionalism. Thank you, Casey C. and Anthony F. I will be back, and hopefully, I will have the opportunity to work with you again. read more

Enterprise Rent-A-Car - Working the amazing Anthony F. was wonderful - Car Rental Near Me - Boston, Massachusetts

I looked online and a car was $600 looked two days later price dropped to $400. The rental process it's was okay. The car they gave us kind of sucked. Way too small and not comfortable. Overall okay but we have gotten upgraded sometimes and here it was okay. read more

On July 26th, I ended up at Boston Logan Enterprise by accident and miscommunication within our party. I had rented a car at Manchester Boston. Upon leaving the rental area in my rental car the attendant noticed my rental and politely asked if I was returning the car to Manchester. Feeling like a true dummy, I learned where we were and the mistake we had made. I want to say that the situation was remedied through a collaboration between Jennifer R, Sebastian and Nathalie and was done with kindness and patience beyond compare. They laughed with us but never at us and the situation was resolved right there at the check out and we were on our way. Thank you to all of them, and to Enterprise for always putting the customer first! read more

this morning Mr Dakota was so accommodating to my husband and I pleasant thank you Dakota

What an amazing experience dropping off at Enterprise. Pedro was the best! He was warm and caring. The process was simple as the vehicle had just been filled up and ready to go for the next customer. Other than a touch of dust on the outside, the BMW SUV was in perfect shape to rent. The vehicle was comfortsble to drive and made my short trip to NH a breeze. I was stressed as I was flying out earlier than planned due to a family emergency. I wanted to make sure that I got to the gate early to get a seat. Pedro made the process go so fast that it brought me peace of mind. Thank you again Enterprise for always coming through! read more

I consistently rent cars across the USA (usually try to get Enterprise but it's not always an option) and this particular Enterprise location is probably my favorite airport car rental spot across all brands. I've rented 3x there this year and the service is consistently very prompt and very friendly. When you arrive, you can pick your car from options & the staff is helpful at finding you a car to your request if available (I get heated seats almost any time I rent here and once even got a heated steering wheel, all with the intermediate car option). Return is easy. The only downside is having to shuttle back and forth at this airport but that's not on Enterprise, that's all the Boston rental companies. read more

After being told to come to the airport and get an upgrade because our branch was closed. They denied to help us and greatly inconvenience us. The other branches open at 9am and we need to leave by 4am. Being told that they work as separate identities is beyond me. Enterprise please do better. Very disappointed. Sean S & Camden Cormier They said they couldn't do it but literally a co worker of his SAME branch was offering us to upgrade to a bigger vehicle a few days ago when our rental needed to be exchanged for mechanical reasons. read more

Enterprise Rent-A-Car - Business cards - Car Rental Near Me - Boston, Massachusetts

Can't speak to anyone from the branch. When you call, recording states all reps are assisting other customers, please leave a message and you're disconnected. This has been going on for weeks. Left personal item in car, and enterprise refuses to return it. Multiple reports submitted with no response. No escalation process or supervisor to assist. They keep transferring to fax, disconnect or provide wrong numbers. Horrible and dishonest corporation. read more

Pickup was easy and quick. And they gave me the right car. However I must give them a one star because when I dropped it off they claimed there was damage to the front bumper and threatened to charge me. I know I didn't hit anything so I strongly suspect they are trying to pass previous damage off on me in the hopes I will pay. They rushed me through picking it up so I wouldn't notice and now they're trying to charge me money. This is fraud and I don't appreciate it. They say they'll check the video so let them do that but if they try to charge me for the "damage" we're going to have big problems since I know I didn't hit anything. read more

renting at Logan was a joy thanks to the great staff. We were whisked into a rental in a matter of minutes. as we were departing the facility, Jamilya, the super conscientious check out staff, detected squealing brakes. She initiated a swap and another vehicle arrived in seconds. Matt B. assisted with the transition and moments later we were off to the turnpike. These two employees especially, but all the Enterprise staff at Logan were a treat to deal, both engaged and engaging. A real treat in today's world! read more

I've been an Enterprise customer for years and I continue to rent from them whenever I travel. Isabel (check in counter) and Zack (car pick up) where the staff members that assisted me with my car pick up the morning I landed in Boston Logan Airport. When I arrived at the parking lot, the only vehicles available were SUVs but I preferred to wait for a sedan. Zack told me it would be a few minutes since the car was still being cleaned. I stood on the side and waited. I enjoyed the view of the planes that were flying across. Then, they drove the car up and I was ready to go after I did the walk around. The staff was efficient and I didn't mind the wait. I had no issues with the return as that was a quick drop off and I had the receipt emailed to me. read more

Update: I emailed the address who addressed our concern below and received NO response again. I left a bag in our rental vehicle at drop off. Within 20 minutes I realized my mistake, filed a claim through the website like I was supposed to. While on the flight I checked where my AirPods were and they were already stolen off the premises, being used, literally can see the location of the enterprise employee's house. Pretty crappy service that they can't even be in the lost in found for 2 hours before being stolen by an enterprise employee. Super untrustworthy service. We've received no follow up. read more

The team at your Austin, TX airport location was phenomenal. Special shout out to Evan F. he could not have been better. He proved to me that some people - and companies - can still be 'easy to do business with'. Nicely done my friend. Mr. C. read more

This Enterprise location inside Boston Logan is the absolute best service I have received from any car rental place and among the best of all customer service. There was no line, which was a welcoming sight compared to the terribly long line at Budget, and the gentleman who helped us was friendly and efficient. Our reservation was made in advance but somehow got cancelled unbeknownst to us, but I had the confirmation email which he honored the price for and smoothly checked a car out for us despite the surprise. There were friendly staff stationed outside the garage doors that helped to direct us to the right place, and the gentleman that helped us find our car was friendly and knowledgeable as well. Traveling a long ways can make renting a car feel dreary and frustrating but not at this location! Dropping off the car was easy too. They were so friendly and welcoming for our first trip to Boston. I'm so appreciative of their excellent service. read more

Out of all rental car companies I booked from the Costco Travel (as of Dec 2018), there was only one time I got a completely different quote than the quote I received from the Costco Travel and it only happened at this particular Enterprise location. My original quote was close to $45 (tax and other fees included) for one day rental, but somehow the staff did not match the quote and the recalculated total was $60 (tax and other fees included) instead. The staff quickly scanned the car for any marks and overall I didn't have any issues with my car. Please note that the immediate southbound I-90 freeway entrance at Logan Airport is actually a toll road and the use of toll lanes without a transponder will automatically enroll you in TollPass Service ($3.95 per usage day and not to exceed $19.75 per rental period.) I didn't know about TollPass Service ahead of time and I almost had a heart attack the moment I realized that I accidentally drove on a toll road - thankfully TollPass Service only charged me $7.90. Lastly you will need to take free shuttles to get to the Rental Car Center. If I didn't have to drive all the way to Newport, RI, then I would just stick with the MBTA Subway and ridesharing apps because (1) almost everyone jaywalked in Boston and (2) horrible parking in downtown Boston. read more

Enterprise Rent-A-Car - Car Rental Near Me - Boston, Massachusetts

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Worst experience, I'm regular return customer here at list one a month and always had a expectable costumer experience, this time I had worsted this time, there 2 employees ( Langa Mchuna and Gajtis Bejleri) were actually vary rude and so me being vary come started harassing, so be vary carefully if you need to go to Boston Logan airport location read more

Enterprise Rent-A-Car - Car Rental Near Me - Boston, Massachusetts

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I would never use this company again! Worst rental on the market. Several weeks after returning my vehicle I was notified of almost $2k in damage that I did not cause. This company seems like a scam looking to make extra money. save yourself the hassle and use enterprise! read more

I will never rent from Enterprise (National or Alamo) again after my experience with this location (Boston airport), and am encouraging my company to cease doing business with them. I have rented with Enterprise for around 20 years, and thought I could trust them, therefore they were my preferred rental company. I rented a car Sept 7-12 from the Boston Airport Enterprise, and everything seemed to go smoothly, including when I checked the car in at 5:16am with an Enterprise employee at the airport. At the time, no one pointed out any issues with the vehicle, yet over a month later, I start getting texts and emails from Enterprise's Damage Recovery Team, and was sent photos of the vehicle I rented with yellow scuff marks and a dent on the front passenger side of the vehicle. However, in the photos they sent, the car is not shown parked in the returns area where I left it...it's parked outside on an unknown street. I did not knowingly damage the vehicle, and I believe an Enterprise employee caused the damage when they drove the vehicle to their detailing station to get it ready for the next customer, and tried to blame it on me. When I first called the Damage Recovery Team, the representative read my case and told me it said in the notes "customer stated they did not know how the damage occurred". How could I have made that statement when I wasn't even aware there was damage?! When I questioned this, the Damage Recovery Team said they would investigate with the local rental office. 6 days later they sent a letter back and said I was still "contractually responsible", yet when I called and asked for the results of the investigation, they could not share that with me. They have offered no proof whatsoever that I caused the damage, yet are holding me responsible for the cost of repair, which they made without alerting me to the damage. I highly recommend that you avoid doing business with Enterprise, National or Alamo, and if you must, read your agreement carefully and take video and photos from all angles when you pick the vehicle up and when you drop it off, especially at an airport location. (My local enterprise branches have always walked around the vehicle with me when picking up and returning, but clearly that is not practiced at all locations, especially the busy airport.) I am kicking myself for not taking photos upon returning, but wonder if that would have even mattered. I rent cars on regular basis for both work and personal use and have never encountered such lack of integrity!! read more

When I travel for work, Enterprise is my go-to- car rental provider. I love the ease of ordering my vehicle online, and then being able to retrieve it with ease once I get to my destination. I've done it a thousand times- so what makes this time / location so special? LANGA! What's langa? It's not what, rather, who- Langa is the one of the most helpful rental car agents with whom I have ever worked. All in all, I recommend Enterprise. The cars are clean, cool, and work very well. The staff is very knowledgeable and pleasant. read more

I used enterprise due to a rear end collison while i was stopped at a light. I needed a car for 3-4 weeks. They were great initially and suggested I upgrade my insurance payout for a car similar to what I was driving. Then when it was time for my pickup - they didn't have any cars like that but offered me a standard car. They also told me the employees i had dealt with were no longer working for them (within the week!). I told them I would call the insurane company to downgrade my daily rate since I was getting a standard car - they didn't like that. I felt like it was a bait and switch. They finally came up with a upgraded car but by then I was disgusted. It worked out but felt unprofessional and raunchy. read more

Check-in: Interesting Drop-off: Good We like renting from Enterprise, but this is a little bit of a confusing location. The staff at the desk inside the airport is helpful, but it's when you are directed out to where the cars are that it gets interesting. You are told to see the representative outside...ok...but then there is an office there too with staff inside. So everyone and anyone assumes this is where you go. There are no other signs, etc. People go into this little office and the next thing you know...they are being yelled at to wait outside the doors for the next available representative. Huh? They were rather rude about it. We didn't go inside since we saw what was happening. Everyone was confused as to what they were supposed to do...again, no sign on the doors or posted anywhere. We were all asking each other and looking around if there was something or someone else we were missing. Finally a man yelled for us to come over...so we were all in a parade across the parking lot to see an attendant. It would be so much easier if signs were posted to direct customers where to go and what to do. Once you see a representative in the actual lot to pick up your vehicle you're golden! In short, when you see this office outside, don't go in...wait outside right there until a staff member from the lot comes to you or calls for you to come over. Drop off is easy. They were super busy, so I don't want to knock them for being unfriendly. We got what we needed with no issues so we were happy. Take away from this experience: Next time we'll know...and so will you! Note: Enterprise at the Boston airport is one of the locations where you can rent certain classes of vehicles and take it across the border into Canada. read more

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I've been an enterprise customer for more than 13 years and I have to say that even when the pick up and drop off is fast and easy I am very disappointed with the exterior cleaning. We rented a BMW X1 that was not only dirty on the exterior with bird poop on 3 windows but also the inside of the windshield was disgusting with some kind of thick liquid like dripping down. Quality should be side by side with fast service. read more

We booked a weekend car in Boston Lincolnshire. I have never been so impressed with what I can only say is excellent customer service. We had a problem in that we didn't have a credit card in the booking name for insurance. The manager Ashly (his 2stbdaybi was led to believe later) was amazing.. first he offered to drive us into Boston to our bank. Unfortunately we couldn't activate the card. This kind man drove us all the way home (7miles) to get another car and back to the office. I offered to pay the same as a taxi but he would have non of it. Eventually at the office this card didn't work with an expired pin. Ashly quicky took control of the situation as my wife was upset He cancelled the original order giving us a super car 21ford puma) with a petrol discount to bring it in line with the car we had booked. Not once did Ashly show anything more than "good grace". What an amazing guy. A credit to Enterprise rent a car . I have my own company dealing customer services and I have never witnessed such dedication to a job. I am extremely impressed They even drove my wife home after dropping off Excellent value, clean modern car and Mr Ashley...what a guy. Thank you Sir! read more

I'd like to thank Britnay Boothe for all of her help while checking out my SUV. I had signed up for a Suburban, but there was not one readily available, so I was fine with a Tahoe/Yukon size. While we were checking out, I made sure that Britnay new about the change in cars and she immediately went to work, applying the new pricing for a smaller SUV. Her customer service was top notch, all capped off by her warm smile and easy going, friendly attitude. Thank you, Britnay - you made all the difference, in what had been a very long travel day! read more