The rental process was smooth online. When I went to the window in the garage to check in, it was closed. I walked around in circles because there were no clear directions that rerouted me to the next open Avis station. For someone from out of town not familiar with the layout and with no map of the parking lot, this was irritating. I finally checked in. The employees working the desk were great and friendly. I had to give my info all over again. I thought that was done, but it wasn't. My email and confirmation number got me nowhere. Now thinking about it, maybe I was charged twice lol. I will check when I get home. When I rented the car. I purchased insurance, and I got a quote. When I got to the desk, it was a different price, higher. They had no insurance listed for me. I got to the area where the rental cars are. The employee working the area, a lady, handed me the keys and left. I had two dents and questions. I had to flag her down. She didn't seem to want to be helpful. It was a slow day. She was on the phone on a personal call and eating inside an SUV. I drove out of Mr. Toad's Wild Ride airport road as happy as can be. That airport had me going in circles. I was driving for maybe 7 minutes when I heard a sound. I looked down, and the low oil canister sign appeared. Two minutes later, the check engine light came on. Right after that, the low gas alert came on, omg. A scary experience for a woman driving alone in a state she has never been to. I called Avis and told them about the issue. They were apologetic and had good customer service. I told them I didn't want to go back to the airport, but I would exchange it at the nearest location. I did a prayer and drove to it with the little alarms going off. They gave me another vehicle. The process was smooth. It was just time-consuming, and I am here for cork and not fun. I didn't have the time to waste. read more

Wow... just a sad place. Completely understaffed had one 80 year old employee working and a younger woman "manager" who did not help anyone... had 22 people in line for the one geriatric guy working. Felt badly for him... then after waiting nearly an hour for a car then waited an hour to leave the garage because only 1! Booth open to leave and I had express pass.... But you couldn't use it cause it times out as I waited an hour in that line I could have walked to my hotel I. The 2 hours it took just to get my rental car read more

Waited in line for 15+ minutes, whatever they're busy it's fine. But then just doing the check in took 20+ minutes AFTER i had gotten to the desk. Once at the desk the agent tried to upsell me on a car and I denied, then he said the car I had reserved wasn't ready yet so he gave me the car he was trying to upsell me on free of charge. Sketchy practices from the very jump so my alarm bells were ringing. I'm a pretty well seasoned traveler and know I have rental car protection through my credit card, so I denied all additional services like the toll transponder and the optional loss damage waiver. I know 100%, in very clear and loud english I denied the loss damage waiver, I do it every single time, and I make an X with my hands. When I go to sign the keypad for the car I notice that the charge on the keypad is way more than my original reservation and when I tried to ask why the agent said "It's just the hold on your credit card it will get refunded". No physical rental agreement was ever handed to me and no digital one was sent to my email. When I return the car and get the final bill, I notice that the bill is still way higher than what I originally booked the reservation for. After doing some math I realized the agent added the Loss Damage Waiver despite me explicitly denying the optional service. This is at best incredibly negligent by the agent, and at worst highly fraudulent business practices from this branch. I will be calling the corporate office, calling the branch, disputing the charge, filing a complaint with the BBB, filing a complaint with the Massachusetts AG, and posting this review everywhere I can think of until Avis rectifies this error. read more

I've been a fan of Avis for a long time, but this time they truly went above and beyond, and I want to thank Meribell in specific! I was midway through returning the car, and when I realized I had forgotten to refill the fuel tank. I was about to drive to a nearby gas station to refuel it when Meribell offer to waive the fuel charges so I could catch my plane on time. I was really touched by this gesture of generosity and customer care by Meribell and Avis, thank you so much! read more

Great experience!! Went on a Friday morning so definitely busy and a good wait till the desk. Once I got up it went extremely smooth and took like five minutes. walked to the garage and they had the car ready and waiting. Super easy. read more

Our car rental experience with Avis was awful. The lines were unnecessarily long because the attendants were taking 15-20 minutes with each person ahead of us. When it finally got to our rental reservation, we were done in 5 minutes. Not sure why it took so long for the others. We were on our merry way until we got to the car....the car reeked of cigarettes and looked like it wasn't thoroughly cleaned before renting it out to us. We went back to the Avis counter to request another vehicle. Overall, poor experience! read more

There's only one person at the desk and about thirty in line trying to get a car. I think after a long flight of 5-6 hours catching a bus. They should have enough workers on site. read more

Avis - This is the only person working - Car Rental Near Me - Boston, Massachusetts

DO NOT RENT FROM AVIS BUDGET OR PAYLESS at this location. The line is always crazy long. If you don't mind wasting an hour it's fine. Just be aware. read more

I rented a car from Avis at Boston Logan Airport while visiting Boston for the World Cup, and unfortunately the experience was very disappointing. My rental was prepaid through a UK booking that already included liability insurance, damage waiver cover, roadside assistance and unlimited mileage. At pickup, I was told my credit card was required for a security deposit and was not given an itemised breakdown of any additional charges. The signature pad was presented as a routine part of collecting the vehicle. After the rental, I discovered I had been charged for additional services that I did not knowingly request or authorise. Had these charges been properly explained, I would have declined them because similar protections were already included in my prepaid booking. What was most frustrating was Avis's handling of the complaint. Despite multiple attempts to resolve the matter through Customer Service, Client Relations and Social Media, the company relied solely on the existence of a digital signature and did not provide evidence that the additional products had been clearly explained or authorised. I also never received the rental agreement, signed agreement or final invoice until after I raised a formal complaint. Mistakes happen, but transparency and customer service matter. Based on my experience, I would recommend carefully reviewing every charge and asking for a printed copy of your agreement before leaving the rental desk. read more

DONT DO AVIS Our group of 4 flew into Boston, had pre-rented an AVIS car and then had to wait in line just shy of 2 hours to get to the counter just to give the same Information that we gave online when we rented. It's a joke of system they have. THEN the lady at the counter TRIED TO UPSELL US. They've lost 4 customers that travel often and then anyone else I can tell. read more

Picked up our rental after a redeye flight. Finding this place is tricky. Look for baggage claim and there will be a blue bus that takes you to car rentals. AVIS is on the 2nd floor. I am a preferred member, so I was able to do express checkout. It was nice getting a free upgrade to a Toyota Rav 4. The car was decent and did the job. Returning the car was easy, employee who checked us out was friendly. Nothing much to say about AVIS. read more

Yup. Should have looked at reviews. This place sucks. Longest lines. Under staffed. Why is it the only one with a 1.5 hour wait. Just Wow!!

I rented a luxury car and got a base model 2024 genesis. Car was absolutely filthy, I had to take time out of my trip to wash it myself because I couldn't see out of the windshield, mirrors, and windows. Steering wheel and gear shifter and everything in the vehicle was sticky and filthy. The wipers were so old they didn't do anything. It rained for 3 days straight. While detailing the car myself, I took out a dead dragonfly and multiple bugs including beetles and flys. Trash was all over the car and items left from previous renters. The rear driver side tire constantly had to be filled with air (7 times) costing me more money and time from my trip. The car shook ridiculously over 65 mph. I averaged less than 20 mpg. I'll never rent through this company again. read more

Rented a car from Thursday after my flight from the airport to Sunday when I was flying back. Thursday we waited an hour in line before finally it was our turn. There was $284 in hidden fees, fine, they sent us to a parking spot for our car, f4, there was another couple in that car and they had been switched around 4 times already so I went back in to the desk. They then shuffled me around to 2 more vehicles with someone else promised or in them before finally I got in a little Chrysler mini van. Pacifica 2024. The car was dirty, windshield all smudged, and only a little over a half of tank of gas, even though the paperwork said full tank. Thank God I took pictures as I started to drive of the gas gage. One hour after driving to my destination for the night, the car had a message saying to pull over safely the car would be shutting down soon, the alternator light came on, and there was a symbol saying less then 1% battery life. I had to call the state police and the rescue line for the avis line and the state police had to flood and get us to safety. The police officer was amazing and got us safely home. The tow company came to pick up the car rental and I was promised a full refund. I did not get any refund yet but even a full refund was $514 out of $591 I paid and I was sent an Uber voucher to use for Sunday on the way to airport since thats what the car was for. The Uber voucher did not work to schedule a rode or at the time I needed the ride, or an hour or 2 or 3 before. I tried for 7 hours and nothing. So not only did I get nothing from this rental it was a horrible experience. The customer service over the phone was ok but they could do nothing to change or help my situation or get me a working car. The inside desk at CT airport was a joke. Im positive I won't be the only one leaving a similar review from the same date. April 9th was a bad day for avis and to be a customer for them. I would really appreciate ALL of my money back even 6axes etc, and then at least an additional $148.00 for the ride i had to pay for to the airport that was supposed to be a Uber voucher. Such a joke. I will be reviewing until I get my refund I didn't take 7 to 10 days to pay you so please process my refund as quickly as I processed my payment. I will take phone calls or emails to resolve this issue. Sarah dyson Sdyson4cheer@gmail.com 954 348 9448 ​ read more

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Let's make this company famous! It is easily the WORST rental company I've ever worked with. TWICE now, I have left property in a rental, and reported it literally within 30 minutes of dropping the car off, only for them to tell me that nothing has been found... which means one of two things... either their employees are all blind as a bat (which wouldn't be surprising after the second story I'll be telling you all), or they only hire dishonest thieves that like to pillage cars for other people's shit (definitely this one). On top of that, their asshat sad excuses for employees are NOT doing proper inspections of their vehicles... and are sending drivers off in vehicles with less tread on their tires than my 10 year old flip flops... and then refusing reimbursement for the insane amount of money that their clients have to pay out of pocket to get their vehicles off the road... but have the audacity to offer me more free rentals. I don't want ANY rentals. I want my money back. I want a company that doesn't treat their customers like shit. I'll be spreading this on every major social media site. I'll be making a video and getting it on youtube. I'm going to make you famous. read more

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Warning to other customers: I've consistently had problems at this location. Faulty charges, screw-ups with the app (choosing your car on the way to the rental location, etc.) In many places Avis is fine, here is a nightmare and it's been this way for years. I fly into Boston 2-3 x a year. Switching to National read more

I returned the car and Avis charged me $82 to put air in a tire and reset the light on the console. This is a total shake-down. I have Preferred status with Avis but I won't be renting from them again. read more

Do not rent from this location. When I booked on-line the price was approximately $700 for 5 days. When I got the bill, it was $982.62. I questioned all the charges: "Customer Facility Charge-The development & improvements of rental car facility at the airport" ($30.00) City Surcharge- "for local municipalities" ($10.00) Police Training- "FAA regulations for airport securities"($2.00) Concession Recovery fee-via airport ($88.55) Customer Facility Charge- development of rental car facility & improvements at the airport Surcharge- .60 cents Per the State of Massachusetts Energy Recovery Fee- .60 cents fee for assisting and using energy cost Loss damage waiver - $30.99 (per day which I was not told per day) $154.95) read more

Awful experience!! Not only was I given a vehicle with BALD TIRES I was JUST charged a cleaning fee 2 weeks after the return when the car was checked upon return for mileage, smoke smell, gas level, and dents!! I am infuriated that I am being charged a cleaning fee for "light sand" with the vehicle requiring VACUUMING and WIPING according to their own photos. A cleaning fee is for EXCESS dirt, smoking in the car, or dog hair, none of which applied to the vehicle I returned!! I have been renting from Avis and Budget for over 20 years and have never had such an awful rental car or awful experience. It is a sad day when Dollar Car Rental has better vehicles and customer service than Avis/Budget/Payless/Zipcar!! Update - After 6 emails and 3 phone calls I was told that if I didn't receive the vehicle with sand in the floor then I should have returned it without sand on the floor! This leads me to believe that in an attempt to save money Avis and Budget no longer bother vacuuming or wiping down their vehicles before they rent them again! That is disgusting and unacceptable for a $1,300 rental for a 12 day rental!!! read more

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Horrible. waited in line of 7 people for an hour. Why do they need to do anything at the computers at all? Just Scan my reservation number that i already paid for and give me my keys lol. read more

Over hour wait in line. Rude customer service This is a Scam company. Charged a security deposit and has not been returned/refunded. Hard sell on unnecessary insurance and provided a filthy car. read more

We had nothing but great service here. Easy to check in and get the car and signage was easy to navigate within the garage to locate the rental car. Checking back in to return the car was too notch. We arrived and the agent took the car and drove us to the airport rather than us having to exit and catch the bus which would've added 30+ minutes and such a hassle. Excellent customer service!! I didn't catch his name but he was so friendly and engaged with us the entire car ride also. He's an excellent example of how customers should be treated. He even took our luggage out of the back for us and told us where to go to check our bags. read more

The reservation made ahead of time still left us standing in line for 1.5 hours to obtain a vehicle. Strong armed sales in regard to insurance based upon the area even though we insisted we were covered by our own insurance. Felt it to be a deceptive business practice. Complex unexplained fees. Extra amount on the receipt with no explanation as to what it represents. Vehicle was not in good shape, vibrations and noises that should not be present. We were unsure of the safety of the vehicle. The odometer reading denoted on the receipt is entirely false! The receipt shows "mileage out" at 100 when in fact it was 49790. We have pictures. We prepaid for 4 days and returned the vehicle in 3 days and 1 hour. The hourly rate is shown on the receipt, but we were still charged for the entire 4th day when it should have been only an additional 1 hour. read more

Awful experience; will never book with Avis again. I booked a car three weeks in advance. When I arrived, people ahead of me in line were announcing to others that there weren't any cars. I asked the women at the counter point blank if there was a car for me. They said yes and that the people ahead of me had left. I took them at their word (big mistake). Of course when I got to the garage, there was a huge line and no cars were being distributed--because there were no cars. When I went back to the counter and told them how ridiculous this was, all they said was that it's a holiday weekend. Okay, and? You still have a finite fleet of cars. Don't make more reservations than you can fulfill, regardless of what the date is. And don't lie to customers--especially when that lie will instantly be revealed. Avoid at all costs. read more

Declined all the "extras" and found them on medical bill will be fighting with my credit card. Waited an hour in line to get the car and then to get ripped off. Stay clear. National for the win. Avis is inking no other option are there...scooter, bicycles, uber, taxi, wheelchairs, sidewalks will I ever use again. . Scammers at the front dest. Must get commissions on upsells. read more

We use Avis as our preferred car rental. Consistently they charge us for gas when we have just filled at the airport and we have to fight the charge. I can not even give one star. It is done surreptitiously- they say it is the sensor when we drive thru. Then the tip of the bill says 0 - scroll down there is a charge. We have been loyal Avis customers but are beginning to think again. read more

The worst Rent A Car in the World. I rented a car for 327. At the end they charged me 846.. AVIS RENT A CAR the experts in stealing. . They can verify for half a tank of fuel they charge 217 dollars. I think they are the owners of the gas station. read more

Everything needs improvement. The employees are extremely rude. The go out of their way to make it seem like they are doing the customer a favor instead of knowing that these things are part of their job. Even the reps helping the Avis preferred customers were rude and unwelcoming to every single customer. No one was rude to them. Not one smile, not one hello. The car I got assigned reeked of smoke. I was able to switch it out but not without attitude. The car that I got switched was in a downgraded level, which was never mentioned but what choice do I have. It's not the first time I have had this experience at this location. The employees have clearly demonstrated that they are praying for the day that AI takes their job because they definitely don't want it and now customers want the same thing. read more

Sunday afternoon. 90 min wait as there was only one co worker and many customers. Worst rental car experience ever! read more

Avis - Car Rental Near Me - Boston, Massachusetts

Took 60 minutes to get our car. Long line to get car that we had reserved (unfortunately not under Avis Wizard number) while all the rental desks were open. In garage by white tent , we waited in line for 12 minutes waiting for staff to show up. Then staff member slowly walked each party to their car and slowly walked back - no sense of urgency. After finally getting the car, waited 8 minutes behind 4 cars to get thru security barrier where attendant was focused on looking at presented license. When returning car, attendant yelled at me to park closer to the car in front of me - I stopped 4 feet behind to car in front of me (to give room for that party to remove luggage from trunk). I got out of the car and told "is there ANYTHING i can do make it easier for you because this outfit isn't doing anything for me?" I got back in and pulled 1 foot forward. He apologized read more

Avis - 5:15 pm Tuesday at Logon. Took 60 minutes to get car we had reserved - Car Rental Near Me - Boston, Massachusetts

When I picked up my rental, the car was really dirty inside and out, and there was almost no gas, which is a pain but not the end of the world. I had the car for two full weeks and returned it with much more gas than it had when I got it, but today, several days after I returned it, I got an additional bill for $125 for a cleaning fee! According to their form, the severity of the issue was "light", and the photos that they sent showed minor debris on the floor mats; nothing out of the ordinary for two weeks of use. Lesson learned for me; I should have called out the dirty condition of the car when I picked it up, and I should have used a different agency. I spoke with their customer service team and they will not remove the charge. I will never use Avis again! read more

I'd give it a zero. The car died on me and I had to get AAA to jump it. Avis gave me no help. The only thing they would do was tow it back to Boston. I couldn't turn on the air because it smelled like urine. The price was outrageous. I am sure they fraudulently charged me. I will never rent from them again!!! read more

Truly the worst. Lines over an hour long multiple times I was there. Give you cars that don't exist. Everyone is very slow and not interested in moving along. Just terrible read more

WORST COMPANY I'VE EVER USED. I rented the company's better car (the most expensive option), but when I arrived in London, they didn't have it available. They asked if I could take a smaller car, and I had to sign paperwork for this alternative. When I returned the car, I was charged significantly more because they claimed I had done an upgrade. They treated me poorly and insisted that since I signed, they couldn't help me. The paper I signed included "Additional Products ** Included RSN, UPLx12." They spoke to me condescendingly when I said I didn't see any mention of upgrades. I later found out that "UPL" means upgrade. I rate this company. Do yourself a favor and DO NOT rent from them. read more

Avis - Car Rental Near Me - Boston, Massachusetts

Wishing I read the reviews before reserving a car with Avis, but here I am, another scammed customer. We reserved a jeep a month before our trip and pre paid the estimate total of $700ish, then when we landed it was midnight and we were tired. The guy was with us for about 45 mins, kept messing up and grabbing an employee to help him undo the mistake he kept making on our account. He asked if we wanted any coverage and we said NO. (Our credit card benefit fully covers car rentals, and we told him this). Finally he asked us to put our credit card in the machine and press "ok"... the amount was almost the exact amount we prepaid for, so I thought it was a confirmation. We approved and THEN he said he are the keys to your bronco. We were highly annoyed and said we reserved a jeep and he said oh sorry none available. We left, turns out we were given a much much more expensive car, and we were also charged for "optional" insurance. That second $700 was additional to the first $700 charge. We never were told about or agreed to the more expensive car, we never were told about or agreed to the optional insurance. But since we put in our credit card and clicked OK, the damage was done. Kicking ourselves for not questioning why they needed our credit card again, they rely on tricking and scamming people as their business model. Be aware. We calling and explaining how the person working with us snuck in those charges, but they said we signed for them so we had to pay. Estimated rental of $700 turned into $1400 (still pending, hoping no additional charges). BE AWARE!!!!!!!! read more

Usually I don't write reviews for anything but this place was TERRIBLE. I will admit, I shouldn't have left my bag in the car but when I went back about 10 minutes later, the car was already gone and instead of being any help all I got was "I don't know" and to register a claim online. The staff didn't bother trying to help whatsoever. They were just lazy and all around awful customer service. Don't leave anything behind or they'll treat it as if it's not their problem. read more

You are better off walking... I booked an Avis for 1 day and it cost 350. I returned the car a day later after driving through a snow storm. 1 month later I get hit with a $450 cleaning fee. I can only imagine that the snow/salt is what they are claiming required the cleaning. Long story short, take pictures of the car after drop off, and you might as well close your credit card after initial purchase of the car, as they will try to run up another $400 in imaginary fees. read more

Not sure what's up here, but all the other rental agencies have no lines. Avis couldn't pull that off. Steer clear next time you're in Boston! It's Thanksgiving week, and they're only staffed at 25%. Corporate greed. read more

Absolute joke. Avoid at all costs. Waited for more than 1hour to pick up a car I had already reserved. By the time I left, the line looked more than 2 hours long. There were only 2 trained staff behind the counter, and 1 other guy who constantly had to ask for help from his colleagues. There was no urgency at all - 1 guy kept going on breaks and then spent 10min loading paper into the printer. Staff behind the counter spent more than 30minutes with some customers, especially foreign tourists who had to be walked through the entire rental process . Meanwhile, other rental car companies (such as Sixt) had 2 staff and no line whatsoever. I would never rent from Avis/Budget at this location ever again. When I dropped the car off after my 2 week rental, the line was longer than ever, so my experience wasn't just an 'off-day' for this location read more

I'd like to start with the positive aspects that were noticed. First, shuttle to the car rental counters were decently seamless. As soon as you exit baggage claim and head outside, you will be able to locate large shuttle buses that will transfer you to another area where all the car rental companies are. These buses come pretty often and are spacious enough to hold your party and luggages. One flaw is that the shuttle buses will stop at each and every terminal to pick up more passengers on its way since Boston-Logan terminals are placed in a "loop" layout so just keep this in mind. Second, car return is super easy. You just drive to the designated return spot, leave your keys in the car, and exit. Unfortunately, those were the only good things that we saw from our experience. If anyone was at the Avis counter on the evening of 6/18/25 and into morning of 6/19/25, I think you would also agree that this was THE MOST HORRENDOUS experience one could have at a rental car counter. I'm talking about waiting ~3.5 hrs in line for a 2 min process and I know this because I was taking time stamps as I witnessed understaffed issues, lack of urgency from current staff, poor management of reservations, etc. When we approached the car rental area, we had hoped to use the Avis Preferred service since we already had a reservation and our documents ready. Unfortunately with our delayed flight, we found out that we were slightly too late and that this service closes at 12 AM so we had to join the general queue. We joined this line at ~12:15 AM and it was already super long because for some reason, there was one counter with only 3 employees servicing customers of both Avis and Budget. Throughout our time in the line, we saw the employees struggling to manage reservations. Certain customers could be seen talking to an agent for about 30 minutes which severely affected the ability of the ~25 parties that were waiting in line to get their reservation. The issue seemed to be a culmination of the customer not having an existing reservation and having to proceed through all paperwork, the inexperience of the Avis agents due to them being a new employee and/or not knowing how to handle customers' inquiries, and understaffing. Everyone in the line was clearly exhausted and just wanted to get their car so they could be on their way. What was extra sad to see were the children, the elderly, and the large families having to wait with their parties' representatives to get a car. From this, you can immediately tell that the agents had no lack of urgency or compassion to the waiting parties. Specifically, we saw one woman who stepped out and took a break about 5 times and just ignoring the radiating fatigue of those in the long line. Another woman would be chatting forever with each customer about things that had nothing to do with the reservation. This woman would also ask "How are you doing?" to customers who have been waiting hours on end rather than "Thank you for your patience" which just clearly shows how insensitive they are to the emerging issue. By the time we reached the counter (which was 3:50 AM at this point), we saw that most employees have "stepped out" and had left one girl working the counter. Because I was so angry at the situation, I timed myself to see if my talk with the agent was as long as others that went ahead of me. With prior reservation online and preparedness, we got through with the agent in 2 MINUTES. Please let that sink in... WAIT OF 3.5 HRS FOR A 2 MINUTE PROCESS. Absolutely atrocious and despicable. You may ask... why not cancel the reservation and go with another company? We did check other companies for availability but they either had no more cars or they were closed. Unfortunately for myself and many of the parties that were in line, we had no other choice but to wait. Due to a variety of personal reasons, many did not have the luxury to just step away. To Avis at Boston-Logan airport, PLEASE DO BETTER. Please treat and train your employees better so that they can provide better services to your customers. I have waited 1 hour before to obtain a rental car which is understandable at peak arrival times but 3.5 hours was truly inhumane. Also, the experience could have been slightly improved by having a separate line for those who have prior reservations like myself who did not have to go through all paperwork and options for the car rental. My loyalties to Avis/Budget has regrettably been severed. I will go with another company for my next car rental as my valuable time and energy is not worth jeopardizing for Avis/Budget's prices. read more