I have had Avis preferred for over five years and I've traveled all over the country. Every other airport that offers Avis preferred is absolutely wonderful and would get a 10 or five stars. Boston Logan Avis is the absolute worst preferred program in the entire country and I would give them a zero and zero stars. My daughter who is also Avis preferred got in line at 1:30 in the morning, with 45 people in line and did not receive a car until 315 because they had not assigned her a car and the Avis preferred Desk was closed. Whoever is the manager and runs. The logistics of this particular branch should have been fired yesterday. I will be calling in every single day and filing a complaint until something changes. read more

We filled the gas tank before heading to airport and we were charged $150 for gas because it wasn't within 5 miles of airport.

Rented a premium vehicle but received a standard. Staff were not helpful when I pointed out this disparity. Also witnessed two employees arguing with each other while we were waiting to pick up the car. Wont be coming back to this location. read more

Worst experience ever. Long lines and rude staff . Lazy and slow. Walking would get you there faster...

Upon walking up to the counter, Helen immediately barked "sir, please put your mask up" at my boyfriend. Not a hello, welcome to Avis, nothing. She didn't ask us if we'd like to upgrade at all (we would have) nothing. She was completely unpleasant. As you can tell by the multiple images I took, she herself wasn't wearing her mask properly. I could literally see her mouth when she spoke. To be clear, I don't care if you wear one or not, but if you're going to come at us in a disrespectful rude manner, by God, you best be practicing what you're preaching. read more

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Prepaid for a Prius or similar at Logan. Was given a Jeep Cherokee PHEV. The discrepancy in fuel efficiency is laughable. Engaging with customer service was abrasive; like pulling teeth trying to explain bait and switch. Very poor staff at Boston Logan - actively dismissed the online Avis support as useless lies. read more

I got a filthy car that, I realized half an hour later, had less than a quarter tank of gas. The counter staff told me there were no cash lanes at the tolls so I had to choose one of their ridiculously overpriced toll options. that was a lie: every toll had a cash lane, so I paid five times more than I had to. I had to buy windex to clean the inside of the windshield--it was smeared with a film of gunk that made night driving unsafe. Never again. read more

poorly managed site with only one person serving more than 50 customers in line. shame on you guys for not properly staffing the location. Costco & other corporates should stop using Avis/budget. read more

Our family of four just came off of the red eye with barely any sleep from CA. My husband has been Avis Preferred, and when we got to the counter he asked if they have Avis Preferred and if he could go to the car, where the "customer NON service" (and I use that loosely because there was ZERO service), rudely states "if you have a stall!!?" Where he responds "well I have Avis preferred and usually can go to the car?" She then stated "I don't need your attitude" then proceeds to accuse him of verbal assault? "VERBAL ASSAULT?" That's if you're cussing and talking about assaulting or harming them last time I checked, not asking why he can't go to a stall to get his car? Anyway, he then replies "what are you talking about and you're rude and you work in customer service?" "I own a business with many employees and have been a loyal member with Avis for decades, and if one of my customer service people treated him like that, they would be reprimanded and removed." At this point my husband was clearly super upset and walked away to go find Avis Preferred board to see if our name was on it, which is standard? It wasn't as there was only 2 names, which is strange, but that's another issue. Then I took over the transaction where the very rude Avis CS and another Avis CS rep, who seemed in cahoots about bashing my husband when I walked up, saying how he was verbally assaulting the one rep, which again he never swore, never said anything derogatory, never insulted and certainly didn't "verbally assault" or anything let alone anything that could construed as assault. Based on what I saw from how these two were acting and making up something that wasn't, I just wanted to get our car and move on, in hopes of making this odd and uncomfortable situation in the rear view. Basically was overtly polite and gave them my name to get our car. The other customer rep then asks "what's up w him?" and even though he NEVER was out of line, maybe short but not rude, I tried to be overly nice to just get our car. When she asks that question I state "we are all exhausted, it's 4am and obviously we have kids that are worn out." She then says verbatim "well we're all tired and everyone has kids, what makes you so privileged?" I was completely shocked not only was this comment(s) off base, beyond rude and had pretty clear undertones of racism, because we are a different color then them. Then she proceeds to further this twilight zone debacle by saying "well we aren't renting you a car today, you're as rude as your husband," even though I was about as respectful and nice as I could be. Our kids weren't up at the counter through this fiasco but were directly behind us, felt threatened and were very upset to have to listen to this whole ordeal. To be honest I've never seen or experienced anything so out of left field, out of nowhere and beyond deplorable, especially to a loyal CUSTOMER by a customer SERVICE personnel of a company!?!? My husband is cancelling any and all accounts and business with Avis, who clearly have no idea what's going on with their Customer NON Service personnel and personnel management. Silver lining, I went over to Hertz and even though every other car rental was sold out (likely what these two rude and racist Avis Customer NON service reps above knew and used to further their vindictive acts), the Customer Service Rep, Cheryl could not of been more respectful, caring and cognoscente of what just went down. She was sold out but found us a nice car. Run don't walk away from Avis and based on this whole experience, especially with a professional like Cheryl, go with Hertz. We did and will continue to do business with them! read more

Avis - Here are the extremely rude Avis front desk agents. - Car Rental Near Me - Boston, Massachusetts

very poor service. Charged me $125 extra cleaning fee for a small amount of sand from our hiking trip in N.H. Sent me photos - and said they needed to have the car "detailed". Would have taken me less than 10 mins to vacuum. Plus, when we returned the car, I asked the agent at Logan Airport, "anything else you need?" He looked over the car, including a glance inside and said, "Nope, all looks good." Then, a week later (Sept 20th), I get an email notice of the $125 charge. I called, spoke to an Avis Customer Service agent who, after 10 minutes of haggling with him said, "ok, we'll reverse the charge." He sent me email confirmation of the reversed charge. Two weeks pass and I get my credit card statement. You guessed it - the $125 charge was posted to my account on October 2nd. I called AVIS C.S again. I've been on hold to speak to a supervisor for 31 minutes and still waiting as the regular C.S. agent didn't have the authority to reverse the charge. I attempted to explain I have an email directly from an AVIS Operations Manager who said the charge would be reversed on Sept. 20th. Yet, on Oct. 2nd, they went ahead and charged my card $125. So, after 41 minutes on hold, I finally get a supervisor. She said because the charge was already on my card, there was no way they could reverse it. It's really not about the money; it the principal that they said they would indeed not charge me the cleaning fee, but they went ahead and did so anyway. I will not be using AVIS anytime soon! For anyone renting with AVIS, if you don't return the car in "the same manner as what you rented it at", they will charge you an exorbitant cleaning fee! Be aware of this! read more

Boston Logan Airport: We rented a car through my Alaska Airlines partnership portal anticipating a trip to Boston. I set up an Avis account, put in my financials, and anticipated that I could bypass the lines at 1 am when our flight arrived. CLEAR sent a "Bypass the lines" opportunity to complete some identification with the promise of an email with instructions. These instructions never came. Communication did not occur and I was left to stand in the line with everyone else who had made no advance reservations. This was the first offense. Secondly, there were an additional $250 of charges that were added to the estimate provided when I made the reservation. This should have been fully disclosed at the time of the reservation. They included airport taxes and the like which are certainly known ahead of time. Financially, I didn't get what I expected. Finally, we go out to obtain the car and 80% of the fleet was offline. The person who was responsible to show us to the car didn't look at our paperwork, he only asked, "van or truck?" I said, "neither. We reserved a sedan." He said, "look around you at all the cars with their hoods up or their windshield wipers up. They are all offline for one reason or another. All we have available is a van or a truck. Which is it?" Needless to say, I was perturbed. We had places to go and I didn't plan for a van. I wanted something cheaper to drive. There were only two of us! Seeing 80% of the fleet offline didn't inspire confidence while we were driving either. The van had pretty high mileage for a rental with more than 40,000 miles on it. We were just grateful to get back without incident. I was disappointed on every level of the experience and would advise anyone to stay away from Avis. read more

The only good here is that they have rental cars that work. But so do several other alternative agencies. Avis also has inefficient processes, unclean interior in cars, wrong cars in wrong spaces after waiting in long lines, not enough staff, more long lines to get another car, and they can't check in a car for anything. Today I got someone else's receipt. For today's problem, after two live interactions and an email to customer service, it's still unresolved. Preferred or preferred plus? They don't care. No priority. I should take my own advice and rent elsewhere next time. read more

Renting a vehicle this weekend was an absolute nightmare. I reserved a car to be picked up at noon on Sunday, planning to return it by 8 p.m. the same day. Before I set out from home to pick up the car, I selected a vehicle in the app, and it displayed the space where I would pick it up (I'm a Preferred customer). When I arrived at the pickup location at 12:10, I noticed I had received an email at 12pm (my selected pickup time) telling me that my hold had expired and I would have to see an agent at the desk. The office was absolute mayhem. Agents were overwhelmed, customers were upset, and arguments were happening between the two groups in the long line and at the desk. Customers were rude, agents were ruder. I waited in line for almost two hours. That's 25% of the total time that I planned to use the vehicle. With hindsight being 20/20, I should have canceled the reservation and gone home rather than spent a significant part of my day amid the chaos created by Avis's systems. The total I paid would have been worth it for the 8 hours I planned to use the car. for 6 hours, it absolutely was not. I only recently began to rent from Avis because I receive a corporate rate through my employer. I've been a loyal customer of Enterprise for years, and have always received excellent, friendly, and helpful customer service from them. I may never rent from Avis again after this nightmare. read more

If a customer has an 11a reservation for the next day. How is a reservation cancellation fee being applied at 6:26a the day before??? Either your all are stealing customers money or staff doesn't know what they are doing. That's obviously more than 24 hours read more

i waited an hour in line for my car after a long flight. the counter woman was nice when I finally got there but why doesn't Avis hire more people? then we go to get the car and there's another line. again, nice staff but corporate has to do better. I won't rent with Avis again. read more

My husband and I rented a vehicle on July 31. Long story short, we were given a faulty car that didn't appear to be properly inspected/maintained, and we were hit with the $220 emergency roadside assistance charge, because we "did not purchase the Emergency Roadside Plan at the time of rental." (We thought we were covered with our Chase Sapphire card; it's only good for accidents, OR you need to call Chase's own roadside assistance. We called Avis' roadside assistance.) We explained to them fully how the car we got kept losing pressure in one tire & the engine light was on, right after we rented it. We were in a rush to attend a wedding, so we just pressed on, putting more air in the tire along the way. We thought that would do it, but the next day, we woke up to a flat tire. It's not like we caused any damage; the car was losing the tire pressure to begin with. So we called the 1-800 number given by Avis like fools. We thought they'd take care of us, since it was the problem with the car they gave us. Nope. We are responsible for the emergency roadside assistance, totaling $220. From the get-go, the rep at the airport counter didn't seem thrilled to help us. (He didn't personally cause the tire problem, but just the attitude.) It seemed like everything was done in a rush. We tried to tell them how the car had trouble & they should check the engine light when we were dropping off the car, but no one seemed interested. No wonder we ended up with a lemon. Next time, if we can, we'll take an Uber even if it costs more. At least then it's the driver's own car, so they'd take better care of it. And if they have a previously punctured tire, we wouldn't be responsible for fixing it! [UPDATE] After some back and forth, they "apologize for the situation at hand," but insist that it was out fault for not buying the add-on sale of roadside assistance coverage. Their offer is for us to pay half of $220=$110. [UPDATE 2] While they never admitted any fault, they relented and told us we didn't have to pay, after we told them what happened 3 times. They said they were doing this because they wanted to keep our business, not because they admit anything, like they were doing us a big favor. read more

Avis - Response from Avis, after we explained the situation - Car Rental Near Me - Boston, Massachusetts

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The worst Avis location in the U.S. Waiting for over an hour as a preferred customer. Unmotivated staff! read more

Avis - Waiting in line at the "Preferred center" - Car Rental Near Me - Boston, Massachusetts

This car rental is not good. They didn't have enough cars available and was cleaning them while we waited for one. Took 45 minutes to get a car. The car we got was a Toyota Prius with the weirdest shift design ever. It was like a zigzag thing and I had so much trouble shifting gears. At one point I had shifted it into drive when it was supposed to be reverse. The car beeped but I kept going thinking it malfunctioned. Anyways, luckily I got out of the car to check and then tried again. Car moved forward so I realized my mistake and put it in reverse. But it was such a bad car to be stuck with. I will decline it and pick another car next time. read more

Pooooooooor. Long lines, uninterested staff, zero interaction or explanation of charges. Convinced I got the wrong class of car but did not want to face another hour in the queue. read more

TAY TAY saved the DAY DAY. I can't speak highly enough of this woman. Not only was it midnight in a stuffy airport where anyone would be miserable - she has an intoxicating huge smile the entire time, was amazingly helpful, tremendously efficient and just an absolute pleasure to do business with. We had a putrid experience with hertz next door who messed up out reservation and without hesitation TAY TAY took our blood pressure down like 40 points and sorted things out. 10000 thank you's. Someone PLEASE promote this woman to upper management. read more

What a mess. almost 2 hrs in line just to pick up a car I had already registered and paid for. They were like "2,000 cars a day, it's just how it is". now I have a bogus $212.02 charge for an optional item I DID NOT CHOOSE... they sent me emails daily trying to get me to add it. I DID NOT. Return was chaotic. 30+ cars backed up and not an employee in sight. The Avis at Logan in Boston is in a "group" with budget and another car line, so everything took 3x as long. Enterprise and others running completely smooth. Done with Avis. read more

you just lost a 40 year customer... shitty experience in Boston.. car broke down, second car.. same thing... third car was on its last legs..3rd TRIP in a row horrible service.. the attendant in Buffalo last saturday morning 6 am.. was SO rude to me.. im handicapped and she kept screaming at me to park the car all the way in the back.. i told her i have trouble walking. she said i dont care park. it back there.... I ve called my credit card company on the rental.. your customer service was rude.. offering to take 2 days off the rental.. i said NO THANKS.. my wife and I are DONE WITH AVIS... shitty service all the way around... read more

Like the others have said, this spot is the worst. It took 3 attempts and over an hour to get an acceptable rental car. The first reeked of marijuana. The second had huge dents and scratches on the bumper and fender; didn't want to risk getting blamed. The third wasn't the cleanest but it was acceptable and I was mad and tired. read more

Horrific experience on 5/14-5/15/25. Arrived with my 86 year old mother who has a heart condition. I had called in advance to make sure my name would be on the 'board' and we could go right to the car. Board said to go to the preferred counter. By the time I got there it was 10 minutes to 1:00am and the woman inside locked the door as I approached (10 minutes early) even though she was still helping other people inside. This let to almost a 2 hour delay getting our vehicle. It was a miracle we got the car before I had to call an ambulance for my mom, who was not doing well after a day of travel. When I called customer service on 5/23 to follow up, I spoke with Andre (ID#39186) who was incredibly rude to me and basically hung up on me by rerouting my call to a hold line in the middle of my conversation. I am a reasonable person with no mental health issues. I am a retired school teacher. I try to do the right thing always. I was and continue to be upset by the shabby treatment I have received by AVIS. My only questions now is does AVIS care, and if so, what are you going to do to make this right? On a side note, there were specific individuals during this situation who were kind and tried to help, so thank you for that. Overall, however, I cannot in good conscience recommend a company that let me down on so many levels. read more

They tried to add a fuel charge and taxes. We brought the car back full. I wonder how many people miss this or just don't want the hassle of calling. NEVER AGAIN AVIS read more

Boston Logan Airport location--- not clear what has changed at this location! Previously great service, clean vehicles. January 2024 rented vehicle and was shocked by damage to vehicle -- deep scratches front, drivers side mirror/ door and back of vehicle. Tire pressure warning light on-- great when driving in winter storm! WORSE-- was what appeared to be biohazard/ body fluids smeared on passenger side visor and handle above passenger door. Blood appearance of smear on visor and nasal drainage on the handle. These to items not noted when vehicle picked up as it was dark. Discussed/ mentioned when vehicle dropped off-- advised " they get paid well but don't clean" read more

Never again. The wait was two hours people were threatening divorce. You got me once avis...but we're breaking up after this. Please pay your workers cause this is shameful get off your high horse and fix your company read more

AVIS and Budget both charged me e-tolls in Orlando, and Miami Florida when I had my own ez-pass that also paid the tolls. They told me sorry Tolls not refundable. Time to use another rental company read more

They charge 7.95 for a convenience fee. They forgot to charge me for all the tolls, so they charged me 2 months later. What kind of Fuckery are you pulling. You suck! read more

Lines lines everywhere a line... way too long to wait after a long flight. Avis needs to hire staff or hire someone with a MBA to evaluate its systems to provide a better rental experience. We are on hour 2 post flight trying to get a car. read more

I would leave a 0 if I could. i rented a car from Avis for my recent trip and signed up for the Amazon account link offer to receive a gift card of 10% back. I also received an email for a free upgrade on the vehicle which I thought was great, I upgraded the vehicle and did all my pre check information including adding my flight information. we arrive to get the car and it wasn't ready for 2 hours after the requested pick up time. I have two small children and it wasnt fun trying to keep them entertained in a parking lot after a 6 hour flight. I was charged for my "free" upgrade and never received the Amazon gift card. when I reached out to Avis they ignored the upgrade issue, and told me the Amazon gift card problem had to be handled by Amazon. after much back and forth Amazon let me know Avis in fact is the one who handles the offer. I made a ticket to request help with the gift card and find out why I was charged 400 dollars extra when I was supposed to get a free upgrade. again the upgrade issued was ignored and I was told I wouldnt be getting the gift card. the car itself was fine but I wouldn't recommend this business and it's sneaky tactics with false offers. read more

Wow. The people here are not friendly. No greeting, no communication whatsoever when driving out of the lot with our rental car. Two words from the guy: "Drivers license." And after I got back my license, total silence. He just went back in his booth. I asked if it was all good, and got a "yeah." No warm fuzzies. No smile. Nothing. The guy was FULL of personality. What happened to their motto "we try harder"? This guy just needed to TRY. So many other car rental companies to choose from here. Next time I'll hope to get some service with a smile from another company. read more

TLDR, it took the rental agents 3 cars and over 1h to get me on my way at 11pm. Avis was not my choice (only corporate partner) to rent from and it showed. Despite a request for a specific budget car brand and its availability on the lot, I was provided options that I did not want and they turned out unacceptable for other reasons. Car #1 was completely smoked out and filthy inside. Car #2 was rented out moments earlier to another individual by another agent. Car #3 was my desired budget car brand. Word of advice: if you want future business, keep your customers wants in mind. read more

We were renting a car last min. To bring my son to Alabama for college. We called here and got a discount for a 8 passenger suv. We got the Chevy suburban super big comfortable only down fall was it was dirty still from previous renter. read more

Huge facility so I would use Avis Preferred for a quick easy in and easy out. My car was ready and clean. Service counter was also very nice. Return service was perfect and quick. Many customers are angry about the shuttle experience to get to the rental center. I can't lie, it's probably the worst experience I've had at any US airport. I believe I waited about 15-18 min for the shuttle to arrive and it was another 8-9 minutes to get to destination so I can only imagine how frustrated you would be if you had to wait in the Avis customer line. read more

This is the longest, slowest line I have ever been in waiting to pick up my already reserved rental car. There are service agents at the counter with windows closed & service agents walking around like they're lost. Endless line and slower than slow service. I've traveled the world and never experienced something so bad. I've rented from Avis many times but I will not rent from them if I'm ever in the Boston airport location again read more

Avis Preferred member. App says to select car but then tells you sorry you have to go to counter. There were so many people waiting at the Preferred counter that people had trouble exiting the room after being sorted out. Called customer service and they can't assist. What's the point of prepay and preferred if you have to wait an hour for your car. Losing my business. This isn't the first time car isn't really sorted but is by far the worst line I've had to wait in in years. Well over 20 people. read more

Welcome to Boston. CS rep at the counter at 6AM had an attitude and no name tag, as other reviews mention. Got my car quickly despite Danny Downer. Dropoff was easy- pulled up, no one around at the Avis stand, put keys in drop box. Service could improve but I didn't have the issues mentioned in other reviews. read more

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When we arrived in Boston on July 7 (a Wednesday), we discovered that our car rental reservation had malfunctioned. According to the first car rental desk I approached (Thrifty, I think), that's a common problem: there's a screen that looks like a reservation completed page, complete with a print button, but there's one more step to get a confirmed reservation. We missed that step. I had a bad experience with Budget on Kauai in 2017; see my one-star review  of the place. Since then I've avoided all Avis Budget Group companies -- thus getting the explanation about the extra reservation step from a different company. I tried another company (Hertz, I think), which had no cars except for a Chrysler 300 that rented for over $2000 for our ten days. It looked like our choices were Avis or the bus. Anyway, the rental process was painless. The rental agent was reasonably cheerful, and more important, he had cars, at a decent price, $870 for a Kia Sportage, a car-sized mini-SUV. That's about the same price as the reservation that failed. I noted my grudge against Avis Budget Group to the agent, but conceded that the problem may have been a crooked local manager on Kauai, rather than a problem with the whole corporate family. My one complaint was that the agent's mask discipline was sloppy; his nose was showing most of the time. Coming from Seattle, where most people are vaccinated but still masked, that was disconcerting, but after a day in Portsmouth New Hampshire it looks like masks are uncommon in New England. We hauled our stuff into the parking structure, loaded it into the car, secured the boy's car seat, and we were on our way. If there are any problems with the rental in the next ten days or so, I'll update this review, but if it doesn't change month's end I'll call it a perfectly reasonable, three star "A-OK" customer experience. (It takes a lot for a car rental to reach a four star "Yay! I'm a fan", let alone a five star "Best ever!"; three stars is not meant to be a bad rating.) read more

Beware , predatory business!!!!! Especially when you're in desperate need . Forget the b.s. online infi , will a$$rape you in person ! My car blew up on vacation 5 hours from home . Had to pay $256 for a 1 day rental of a crappy vehicle and wasn't given a clue about half the info until after the fact . Do yourself a favor and go elsewhere!!!! Cannot stress this enough , should be illegal!!! read more