Boston Airport location- Avis employee Tay Tay was AMAZING. If it were not for her this would be a totally different review and she is the reason for the five stars. She deserves employee of the month and a bonus. We were preferred members and had to wait for over an hour in line and then longer to get a car we already reserved and prepaid for. She was doing her best to compensate us after she saw how frustrated we were. She was so accommodating and patient and helpful. read more

This is a shout out to an Avis supervisor, Corey. When we arrived at our car there was an issue with one of the doors. It didn't appear to close all the way and, when it did, it made a loud, metallic sound. He happened to be walking by and we asked him about it. He saw a problem and quickly offered a swap out. The new car arrived within 5 minutes, the tech that helped us (name unknown) was awesome, and we were quickly on our way. Thank you Corey! read more

Mustafa was a wonderful asset today. He noticed that my family and I were a traveling with a small child and we were rushing around pretty quickly to get all of our things out of the car. Instead, Mustafa had us to stop, put all of our things back in the car and he just drove us directly to our terminal instead of waiting for a shuttle bus to come pick us up. He drove us straight to the front door and saved us 30 minutes of panic waiting for the shuttle. I'm just so relieved to have somebody as intuitive as he is ready to provide a VIP experience! Thank you so much for your help today sir. read more

This Avis center is the deepest depth of car rental hell. I'm an "Avis Preferred" member which is advertised as allowing you to skip the line... Ha! You will absolutely not. If you're lucky you'll only have to wait 45 minutes only to be then given a broken car and told to go to the back of the line and wait again! I hate this place more than the CA DMV. read more

Added on optional fees that were specifically not requested, which more than doubled the cost of the rental vehicle.

This place charged me 450 extra!! Because I had to bring back a car that was dirty. They obviously try to blame me for it. Never rent from Avid. Put them out of business forever !!! They caused me an inconvenience then charged me a total of 840$ for a 24 hr rental! Two fours of which I had to stand in line to swap cars. read more

Avis budget group is the WORST rental car company I have ever experienced. First and foremost, they lack integrity. Two months after I returned a squeaky clean car, I received a letter that they were charging me $250 for "excessive garbage" and there was nothing I could do. The letter said I would be charged automatically within 20 days of the letter and it was two months after I returned that Clar spic and span. I will never rent from them again. They are also the same company as Budget so be aware. I also found online that the exact same thing happened to someone else. See photos attached and RUN don't walk from Avis Budget Group. 100% FRAUD read more

Avis - Car Rental Near Me - Boston, Massachusetts

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If I could I would rate them Negative stars - That said, I was charged $5,234.73 for the use of a Ford Explorer from Nov. 20 to Dec. 23 (basically one month). That's $250.00/a day. I am not exaggerating and it makes me sick just to write this because I am still trying to get over it, but please do your self a favor unless you have money to burn never go to Avis on Cambridge Street in Allston (by the entrance to the Pike). To put the cherry on the cake of my month, I found out after the fact that a gallon of gas (if filled by Avis) to refill an empty tank is $9.988 per gallon. I asked the person behind the counter (Joe, I believe) if I could please go to the gas station two doors down to fill it, Joe's response was, "No, it's already in the lot", I asked again, "Please allow me", His reply, "No". I have two charges, first is $1452.01 I tried to attach but it is not working, the second charge is below, bringing the total to $5,234.73- Heed my warning. Transaction AVIS RENT-A-CAR $3,782.72 12/23 read more

I was billed for gas that I shouldn't have been. I was double billed for the rental. Two charges for the same amount are charged to my card and one needs to be refunded as well as the gas. The car wasn't the one we reserved. The car had NOT been cleaned it was filthy and it also only had half a tank of gas and no windshield wiper fluid. Horrible customer service. Avis should be ashamed of themselves for such low quality and scamming customers out of their money. That's fraud. This was at the New Orleans airport location. read more

One star rating is very generous for this company at Boston Logan. It's like being tortured with very long lines, rude and unhelpful representatives, and scrupulous charges. Stay away from Avis/Budget at this location, unless you want to be tortured by them. read more

Rental car broke down in middle of downtown Boston. Took several hours to get towed to airport for another vehicle. A few weeks later, AVIS charged my credit card for $346 for the roadside service. Their car broke down and I get billed to tow the vehicle. I will NEVER use AVIS (or their affiliate Budget) again! read more

* 12:15am: Arrive in Logan airport * 12:30am: Went to Avis prefer digital board in garage and surprisingly did not find my name on it * Walk back to Avis rental counter which by now have a long line of people ahead of me * 1am: Agent said prefer desk close at midnight. No where on their website said that! He gave me a Toyota 4runner ensure me that it has a cargo cover. Guess what, I walked out to the garage, it has not cargo cover * 1:15am: Walked back to Avis rental counter. Agent said they can't promise cargo cover on each and every car. Gave me a Honda Accord. I walked out to the garage, guess what, the parking spot is empty! * 1:30am: Walked back to Avis rental counter. Before I said a thing, agent said "We don't have a car that can make you happy." I just lost it, "What the F? This place is a complete chaos" Agent said, "We will be happy to hire you to make this place better." After a day of flying, I am too tired to make a scene; I just want to get to my room. * 1:45pm: Left with a Camry Fellow traveler, avoid Avis Logan at all cost read more

Picked up a car after a 40 min wait even though I had previously called and set up the reservation and paid. Then keep getting alerts that I haven't returned the car despite having retuned it on schedule and having it scanned upon return. Customer service are of no use and keep saying it'll take up to 10 days to resolve and they placed a large bill on my credit card for late vehicle in the meanwhile. Custom service refused to put me through to a manager read more

It boggles me that every time I book a rental car, I get an email confirmation letters no me know that my vehicle will be ready and keys will be on the dash board. Well when I got to the pick up station, my name was not showing up on the screen so I had to get in line and do the process. What ticks me off is that I do this online ahead of time to avoid lines and I am a preferred customer and this happens all the time. They never have their stuff together. read more

Went to the Noord, Aruba Avis to get a car for Friday, February 2, 2025. The agent told us no problem and to come back in the morning at 9:30 to pick up the car. We asked if we needed a reservation or to leave a credit card. Were told "No.". Got there to get the card today and were told that they did not have the car. TERRIBLE SERVICE. read more

They have gone so far downhill lately it is horrible. Avis preferred is a joke...my name is never on the list along with many other disgruntled preferred members standing on line forever as if we were new customers...they don't have any explanation or apology when you finally get to the agent and then there is always a fight to get the car you originally ordered or similar. So tired of their crap. It's turned into blatant false advertising because preferred is NOTHING like it advertises and claims to be. And all this after paying in advance to supposedly get a better rate and that's bull crap also. Too bad..they used to be so great.very depressing and disappointing. read more

Has anyone else had an issue with a FUEL SERVICE charge being added without your knowledge to your bill despite returning the vehicle on Full? If so, how much was your charge? read more

Avis - Car Rental Near Me - Boston, Massachusetts

I am not sure about the bad reviews for this Avis. I think with many rental car places (especially at airports), it depends when you get there. We arrived at Logan on a Thursday, before a holiday weekend, at about 330pm. It took about five minutes for the shuttle bus to take us to the rental center. The line was short. We were taken care of quickly and got our car, a spacious mini-van, for our family of four. We had no issues with the vehicle. We returned it to the Avis at the Worcester Airport. Some of our friends who arrived late after flight delays waited a long time for the shuttle and on line. Perhaps the Avis at Logan just needs to do a better job of staffing at peak times. read more

So much hate for this place, but my experience was totally fine. Reserved online a month in advance (on a computer, not the app), prepaid, showed up at the rental counter (90 minutes late after delayed flight), got my car and drove away. Return was a breeze, worker greeted me upon arrival (on Easter Sunday, no less!), and I had an email receipt in my inbox by the time I got through security and to my gate. No complaints from me. read more

Be aware that Avis has a policy of automatically adding a $15.99 fuel service charge if you drive fewer than 75 miles (even if you return the car with a full tank). This is not disclosed by the rental agent but you can find it in the (very) small print of the rental agreement. The only way to avoid this charge is to show your fuel receipt upon returning the car. Which is already mildly annoying, but worse when there are no Avis employees available to check your car in when you return it (this has happened to me twice in the last 4 months at the Boston Logan location), which means there is literally no way to avoid the charge. When this is pointed out to Avis, they send the same "you should have presented your fuel receipt" form email response, and/or they ask you to email or fax your fuel receipt. Which means you've now had to spend more of your time disputing the charge. I am sure they receive significant revenue each year from renters who do not notice the charge or do not bother to dispute it. Oh, and the last three times I've used Avis (including twice at the Logan location) the cars have been filthy, all three had 40k+ miles on them, one had a heavily patched front tire that lost air the entire rental period, another had the check engine light on in the lot (which means no employee checked that when it was prepared for rental) and it took almost 60 minutes to get a new car, twice the cars had visible trash in the front and back seats from prior renters, and the most recent rental had wipers in such bad shape it was difficult to see through the windshield while they were on. I'm not sure other rental agencies will be any better on the actual car issues, but hopefully they at least won't have a deceptive fee practice for fuel service. read more

Absolutely pathetic, Preferred my hiney, go from one long line to a counter just to another. Ridiculous this whole company is pathetic

If you have an option to choose between other Rental Agencies then please do. Our experience with Avis @ this Boston Logan Airport was terrible. We arrived from Dominican Republic having lost our wallet which contained the Driver's license from the state of NY; both Avis representatives and eventually the Supervisor didn't seem to care that we weren't from that State. According to Avis's website, if the Driver's license isn't available then a US Passport along with another form of identification can be used. Even though that we made them aware of that fact, they refused to make an exception. Honestly, all we wanted to do was to get home but unfortunately it didn't seem to make a difference to them. They just kept using "Canned" responses and unsympathetic phrases. I am not a person to fuss or leave reviews but I had no choice this time based on our horrific experience. I was speechless and helpless. read more

RDU airport - car was filthy. Remote low battery warning was on. Car smelled funky. Windshield appeared to leak air - made a windy noise always. Tires were bare - made a vibration on the highway. Brakes felt like they were going - shuddered when you stepped on them. Gas wasn't really full - as you drove off the lot the needle sank FAST! We usually go through Hertz - chose Avis because we booked through JetBlue - I don't think I'd do it again. I rented the same car I own (an Acura, RDX) - I LOVE my car - I would NEVER have considered buying one after driving the vehicle they rented us. Acura should rethink their relationship with Avis. read more

DO NOT RENT FROM HERE. Just terrible terrible lines. It's seriously a joke. Probably 150 people in front of us. I've been waiting over an hour and still a way to go. And you can tell they expect this because they have cordoned off the lines in advance. And half of the check in desks are empty. Either the manager needs FIRING or they are doing this intentionally, and simply don't care. This is Avis and Budget. The other car rental places have ZERO lines. Rent your car from somewhere else... Wish I could give it zero stars... read more

My only disappointment in writing this review is that I actually had to give one star. The Avis location at the Boston-Logan airport is possibly the worst thing I have ever experienced. Avis in general really. I have never written a review like this in my 53 years on earth, but my goodness this one is beyond deserved. Waited one hour for them to find the car I rented. It had nearly 60,000 miles and looked like it had 200,000 miles. Broke down on the drive from the airport to my hotel. Brakes seized up. Put it in the parking lot at my hotel, paid overnight parking and two Ubers that night totaling over $100 as I did not have a car. Spent two hours on the phone that night with Avis, no solution. Spent 45 minutes the next morning before they told me I had to go back to the airport. Had to wait 30 minutes for the car to be towed, then nearly 90 minutes to and from the airport. Got a beat up Hyundai in place of the luxury car I rented, could hardly be more different than the car I rented. Was told that was the best they could do. In sum, Avis gave me two days off my 9-day rental. One day the car was a paperweight in the hotel parking lot, with me paying overnight parking. The other eight days I drove a massively inferior car, after losing pretty much my entire day in Boston before heading out. Literally between the phonecalls, wait for the tow, and return to the airport, I lost over four hours on this. I was a President's Club member and resigned my membership. I came home and canceled two Budget (same as Avis) reservations. Use Sixt, they are great. Use anyone else. Walk. Take public transportation. Use Avis/Budget at your own substantial risk. read more

Budget/Avis is horrible with customer service and follow ups! Telephone will made you sit around waiting for right person to assisted, I have been transferred several times resulting nothing till 3 hours trying... finally with someone and explained situation. Nothing they can help but have specialized team to take care of it 3-5 days and have information. Followed up again and again by in person, phone, finally an email then no respond for 10 days. Rented 8th of March has not been resolved! It's horrible service and they expects me to pay for all of those as it's their mess not mine! Document everything and I'll definitely file with BBB and if have to turn into legal action! Here is my report since it's almost 1 month of unsolved situation! read more

What a shitshow at Avis Boston Logan. 100 people at Preferred counter because their technology doesn't work. Did Return at the facility thru iOS App. Also didn't work because I received my receipt by email immediately after doing the return and then 10 days later I received an adjusted receipt stating that I kept the car for 2 weeks instead of one and adding $400+ to my bill. Impossible to reach customer service without waiting all day. No response to multiple DM's on Twitter. Total SHITSHOW. Now working thru American Express to dispute the invalid charges. NEVER AGAIN! read more

Avis - These are at the "Preferred" counter. This is how they treat their PREFERRED customers. - Car Rental Near Me - Boston, Massachusetts

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Great customer service. Injured on vacation and worried about dropping off car at the airport and shuttle to terminal with luggage. Mustafa offered me a ride and I arrived without difficulty. Thanks, Mustafa!! read more

We are Avis Preferred and picking up our car at Boston Logan. There is one guy working and a long long line. Next to our name it just says Avis app no car row or number so we have to wait. What's the point of preferred? Sorry. We'll go elsewhere next time. read more

They understaff and overbook, leading to lines and waits that are biblical in proportion. Signage is poor and staff are undertrained. They don't have enough cars to supply demand, with renters waiting until returns come in and get cleaned before they can pick up a car. read more

There is at least an hour wait , maybe more to rent car with my reservation. The line is incredible and moving slower than molasses. Never again Avis read more

I rented from Avis for the weekend and I had a good experience but, it was slightly confusing. You have to take the AIRPORT SHUTTLE on the garage floor to the Air port renter center. The email stated to locate the shuttle but, not Airport shuttle. Some rental services have their own shuttle service. The rental center is located at 15 Transportation Way Boston, MA 02128. Once you unboard the AirPort shuttle to the rental center, You will need to follow the Avis sign and you will find the Avis kiosk on your left. You will need to provide your ID and credit/debit card and you will be given keys to your car rental. No paperwork needed being that you booked online or by phone. For those booking at the Avis airport counter, you may have to stop in the renter center Avis to confirm your booking info and to pick up your keys. As a preferred member, the process is fast at the rental center Avis kiosk. The reps are informative, nice and quick at servicing you. You give your name, ID and credit or debit for the 100.00 deposit. You are given keys and the slip showing your car rentals parking space number. The return process is smoother. You drive the car back to the garage, following the signs stating rental center. You park the car in a line and remove all your personal items. You will need to leave your rental keys in the car unlocked if there is a man or woman scanning the returns. Otherwise, you can use the key Dropbox at the front of the garage Avis center. Because of the fair price I will rent again however, I believe it's a quicker process if Avis include the instructions of where to get on the shuttle for future preferred members at any airport. read more

I am at the Avis Preferred level of status with them, which as far as I know is nothing special. It means that I can bypass the counter and go direct to the rental cars. This helps save me a bunch of time. This week, my assigned car was a vanilla Chrysler 200 that had an out-of-state license plate. While the 200 is not my favorite by a long measure, the car was clean and had only 5000 or so miles on it. It drove fine, other than being severely underpowered. Everything worked and so that was okay. I prefer cars with local tags, but that can't always be done. Getting from the (shared) shuttle bus to the car and out onto the road was quick and easy. Signage was good. The same with returning the car to the airport. Avis is easy to find and I was able to return the car quickly and get back to the shuttle bus. All told, an A-OK experience. Tip: Avis is to the LEFT when you enter the rental car center. read more

Five star service from Avis. My boyfriend made a reservation through Priceline. We were able to pick up our car with no wait on Friday morning and return it promptly on Sunday afternoon. The person who checked us in was super friendly and gave us a complementary car upgrade. The person who checked us out gave us no trouble even though the inside of the car was a little bit dirty from our hiking shoes. All of the rental car companies are centrally located in one building, which one takes a quick shuttle to from the airport. There is also a gas station nearby for refilling before returning the vehicle. Usually we rent from National, but Avis gave us the better price for the weekend. read more

What a joke. One person serving a line of 50 people. No other way to pick up a pre-paid car. Just what I was hoping for after a four hour flight ahead of my four hour drive. I wish I could give this dump negative stars. This experienced has completely ruined the Avis brand for me. read more

These pieces of S.H.I.T. Gave away my reservation I had a week prior to another person because they doubled book vehicles don't rent from these scam artists read more

We rented a car on Aug 26th, around midnight. The young lady at the desk very nicely informed us we were getting a "brand new Chevy Malibu", to which I replied "nice!", although I don't need a new rental car... anyway the car in question had 20+ thousand miles on it (not at all new!), and when we were about 20 minutes away from the airport the low tire pressure light came on, and the message that one tire was low (21 PSI). It was the middle of the night so we continued on to Vermont. The next day it got down to 15 PSI so I had to find a gas station with air to fill the tire (took 3 places to find one with a functional air machine). The car also had the oil light on, and discovered there was 0 oil in the car by the time we turned the car in. Not the most comfortable feeling thousands of miles from home. read more

Could Avis employ more worthless employees? We waited in a "preferred" line for 20 minutes. The staff were practically moving backwards they were so slow and inept. Get your act together -- this is a big city with business travelers. I don't expect to be waiting this long. read more

Terrible. Always understaffed with huge lines. Even when all the other company counters are open. It seems like it's always this way when I'm here, which is usually once or twice a month. read more

Avis - Absolutely awful. Always understaffed. All the other company counters are empty! - Car Rental Near Me - Boston, Massachusetts

Worst car rental I have ever experienced! Have been in line for one hour & only half way to the counter. My wait in the Avis line is longer than my flight. There are 50+ people in line & 2 Avis clerks. Never have I seen such horrible service at any rental counter. This is our 2nd bad experience with them this week. The first was an overcharge for a 3rd day. I Will never, and I do mean never use or recommend Avis to anyone. (Especially Logan airport) read more

Avis - Worst experience ever! - Car Rental Near Me - Boston, Massachusetts